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Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2024.

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Click on session titles for full session descriptions. All times noted are in EDT.

Mar 25 Monday | 8:00 am

Job Shifting: Where and How AI is Eliminating & Adding CX Positions

Speaker: Robin Gareiss  (Metrigy)

Pass Type: 4-Day Conference Pass

Session Type: Session

Track: CX/Contact Center

UC and Collaboration Security: Emerging Threats and Responses

Speaker: Irwin Lazar  (Metrigy)

Pass Type: 4-Day Conference Pass

Session Type: Session

Track: Security & Compliance

What You Need to Know as End User Computing and Unified Communications Overlap

Speaker: Gabe Knuth  (Enterprise Strategy Group)

Pass Type: 4-Day Conference Pass

Session Type: Session

Track: Collaboration Platforms & UC

Mar 25 Monday | 9:00 am

An Effective Roadmap for E911 Compliance in Your Enterprise

Speaker: Andrew Brown  (Levine, Blaszak, Block & Boothby, LLP)

Pass Type: 4-Day Conference Pass

Session Type: Session

Track: Security & Compliance

CPaaS and Digital Transformation: What Leaders Need to Know

Speaker: Raul Castanon  (S&P Global Market Intelligence)

Pass Type: 4-Day Conference Pass

Session Type: Session

Track: CPaaS & Programmable Communications

Harness the Power of Data for Your CX

Speaker: Nicolas De Kouchkovsky  (CaCube Consulting)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Data & Analytics

Keeping Major Contact Center Projects on Track

Panelist: Robert Wiles  (Nelnet)

Pass Type: 4-Day Conference Pass

Session Type: Session

Track: CX/Contact Center

End User-Led Sessions: Enterprise End-User Sessions

Microsoft Teams Copilot: Is It Ready for Your Enterprise (and Are You Ready for It)?

Speaker: Kevin Kieller  (EnableUC)

Pass Type: 4-Day Conference Pass

Session Type: Session

Track: Collaboration Platforms & UC

Mar 25 Monday | 12:00 pm

AI in the Contact Center

Speaker: Josh Streets  (Scoreboard Group Consulting)

Pass Type: Half-Day Training

Session Type: Training

Decoding Contact Centers: How to Boost Performance and Value

Speaker: Brad Cleveland  (International Customer Management Institute (ICMI))

Pass Type: Half-Day Training

Session Type: Training

Everything You Need to Know as a Microsoft Teams Service Owner

Speaker: Tom Arbuthnot  (Empowering.Cloud)

Pass Type: Half-Day Training

Session Type: Training

Mar 26 Tuesday | 8:00 am

Finding the Hidden Value in Your Collaboration Data

Speaker: Beth Schultz  (Metrigy)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Data & Analytics

Medtronic Case Study: Use of Conversational and Generative AI in Enterprise Omni Channel Contact Services

Speaker: Michael Altieri  (Medtronic)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: CX/Contact Center

End User-Led Sessions: Enterprise End-User Sessions

Mar 26 Tuesday | 2:00 pm

Agent Assist and Virtual Assistants: How are Companies Supercharging their Agents?

Speaker: Robin Gareiss  (Metrigy)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: CX/Contact Center

UCaaS Case Studies: How Your Peers Made the Migration

Moderator: Melissa Swartz  (Swartz Consulting)

Panelists: Steve Panton  (Gannett Fleming), Brian Harrison  (Broward College)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Collaboration Platforms & UC

End User-Led Sessions: Enterprise End-User Sessions

Video Case Studies: Challenges & Opportunities in Deploying Conference Rooms

Panelists: Sagar Modi  (Cushman & Wakefield), Kevin Cigler  (MITRE), Steve Jarusinsky  (Keurig Dr Pepper), Justin Senseney  (National Institute of Standards and Technology)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Video Collaboration & A/V

End User-Led Sessions: Enterprise End-User Sessions

Where's the Value in UC&C for Different Vertical Industries?

Speaker: Elka Popova  (Frost & Sullivan)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Vertical Industry Focus

Mar 26 Tuesday | 3:00 pm

Earthquake Coming: How Convergence is Shaking Up the Conferencing Technology Market

Speaker: Ron Sklaver  (EY Technology)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Video Collaboration & A/V

End User-Led Sessions: Enterprise End-User Sessions

Redefining Workspaces: WEM Trends that Enhance the Employee Experience

Speaker: Juanita Coley  (Solid Rock Consulting)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: CX/Contact Center

Mar 26 Tuesday | 3:45 pm

Contact Centers/CX 2027: What Will Drive the Market

Speaker: David Myron  (Omdia)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Communications & Collaboration 2027

Managing the Migration from On-prem to the Cloud 

Speaker: Diane Myers  (Metrigy)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Collaboration Platforms & UC

The Top 7 UCaaS/Collaboration Compliance & Privacy Issues—And How to Address Them

Speaker: Sorell Slaymaker  (TechVision Research)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Security & Compliance

Mar 27 Wednesday | 8:00 am

Reality Check: How Not to Fall Behind in AI

Speakers: Dan Miller  (Opus Research), Derek Top  (Opus Research)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: AI & Automation

End User-Led Sessions: Enterprise End-User Sessions

The View from IT: Aligning IT and Design for Data-Driven Hybrid Workspaces

Speaker: Craig Durr  (Futurum Group)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Employee Experience

Weyerhaeuser Case Study: Maximizing Value and Efficiency--Insights from a Complex CCaaS Migration

Speakers: Ian Hamilton  (Weyerhaeuser), Jon Loane  (Weyerhaeuser)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: CX/Contact Center

End User-Led Sessions: Enterprise End-User Sessions

Mar 27 Wednesday | 9:00 am

US Bank Case Study: Optimizing the Conferencing Experience Wherever Your Users Are

Speaker: Walt Henderson  (U.S. Bank)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Video Collaboration & A/V

End User-Led Sessions: Enterprise End-User Sessions

Vertical Focus: Communications Strategy for Government Entities

Speaker: Michael Butler  (Palm Beach County)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Vertical Industry Focus

End User-Led Sessions: Enterprise End-User Sessions

Mar 27 Wednesday | 2:00 pm

How CX and EX Integration Can Boost Your Business Outcomes

Speakers: Mila D'Antonio  (Omdia), Adam Holtby  (Omdia)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: CX/Contact Center

Next Generation 911: Are We There Yet?

Speaker: Irwin Lazar  (Metrigy)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Security & Compliance

The Future of Meetings and Meeting Rooms

Speaker: Prachi Nema  (Omdia)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Video Collaboration & A/V

UC Plus CC: Making the Integration--And Realizing Its Benefits

Speaker: Blair Pleasant  (COMMfusion)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Collaboration Platforms & UC

Mar 27 Wednesday | 3:00 pm

Amerisure Case Study: Improving the Hybrid Meeting Experience with One-Touch Join Meeting Rooms

Speaker: Lori Wodrich  (Amerisure Insurance)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Video Collaboration & A/V

End User-Led Sessions: Enterprise End-User Sessions

Conversational Intelligence: How Domain-Specific LMs Should Inform Your Intelligent Assistants

Speakers: Dan Miller  (Opus Research), Derek Top  (Opus Research)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: AI & Automation

End User-Led Sessions: Enterprise End-User Sessions

MedStar Health Case Study: Mobility Management

Speaker: Kristina Russell  (MedStar Health)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Collaboration Platforms & UC

End User-Led Sessions: Enterprise End-User Sessions

Running a Successful RFP for CCaaS Services

Speaker: Julie Gardner  (TechCaliber Consulting)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: CX/Contact Center

Mar 28 Thursday | 8:00 am

Cloud 2027: How Will Architectures Shift?

Speaker: Zeus Kerravala  (ZK Research)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Communications & Collaboration 2027

Optimizing Workplace Tech for Enhanced Employee Experience

Speaker: Melissa Marsh  (Plastarc)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Employee Experience

Mar 28 Thursday | 9:00 am

Ensuring High Reliability for Enterprise UCaaS and CCaaS

Speaker: Steve Leaden  (Leaden Associates)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: Collaboration Platforms & UC

Enterprise Speech Technology Update

Speaker: Jon Arnold

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Track: AI & Automation