Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2024.

Check back frequently, information added daily!

Click on session titles for full session descriptions. All times noted are in EDT.

Mar 25 Monday | 8:00 am

Creating Intelligent Meeting Rooms: How AI is Reshaping the Meeting Room Experience

Panelists: Nia Celestin  (DTEN), Mark Ewing  (Google Workspace), Chris Moss  (Zoom), Ilya Bukshteyn  (Microsoft), Chris Barwick  (Cisco)

Speaker: Roopam Jain  (Frost & Sullivan)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Video Collaboration & A/V

Job Shifting: Where and How AI is Eliminating & Adding CX Positions

Panelists: Josh Goldlust  (Genesys), Andy Traba  (NICE), Mahesh Ram  (Zoom), Steve Brock  (Avaya), Rei Kasai  (Talkdesk)

Speaker: Robin Gareiss  (Metrigy)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

UC and Collaboration Security: Emerging Threats and Responses

Panelists: Ram Ramanathan  (Ribbon), Bryan Mack  (Oracle Communications), Anthony Cresci  (Theta Lake), Mark Collier  (SecureLogix)

Speaker: Irwin Lazar  (Metrigy)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Security & Compliance

What You Need to Know as End User Computing and Unified Communications Overlap

Panelists: Praful Singhal  (Google), Chris Mantin  (Lenovo US)

Speaker: Gabe Knuth  (Enterprise Strategy Group)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Mar 25 Monday | 9:00 am

An Effective Roadmap for E911 Compliance in Your Enterprise

Speaker: Andrew Brown  (Levine, Blaszak, Block & Boothby, LLP)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Security & Compliance

CPaaS and Digital Transformation: What Leaders Need to Know

Panelists: Anthony Bartolo  (Bandwidth), Vikram Khandpur  (Vonage), Natalie Gibralter  (Microsoft), Vanessa Thompson  (Twilio Communications)

Speaker: Raul Castanon  (S&P Global Market Intelligence)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: CPaaS & Programmable Communications

Case Studies: Keeping Major Contact Center Projects on Track

Moderator: Elizabeth English  (EE and Associates)

Panelists: Robert Wiles  (Nelnet), Luis Fajardo  (Life Extension), Eric Brosius  (Sun River Health)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: CX/Contact Center

Harness the Power of Data for Your CX

Panelists: Michele Carlson  (NICE), Joe Smyth  (Genesys), Matt McGinnis  (Five9), Ryan Nichols  (Salesforce), Andy O'Dower  (Twilio)

Speaker: Nicolas De Kouchkovsky  (CaCube Consulting)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Data & Analytics

Microsoft Teams Copilot: Is It Ready for Your Enterprise (and Are You Ready for It)?

Speaker: Kevin Kieller  (EnableUC)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Mar 25 Monday | 10:00 am

AI 2027: Digital Labor or Bust--Embracing the Future of Virtual Agents and Digital Assistants

Speaker: Jim Lundy  (Aragon Research)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Communications & Collaboration 2027

An Enterprise Leader's Data-Driven Quest for Meaningful Contact Center Insight

Speaker: Sinead Aylward  (Johnson Controls International)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: CX/Contact Center

Hannover Re Case Study: Focus on Automation Ahead of AI

Moderator: Irwin Lazar  (Metrigy)

Panelist: Douglas Tubaugh  (Hannover Re)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: AI & Automation

Innovation Showcase: Customer Experience

Moderator: Dave Michels  (TalkingPointz)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando

Session Type: Breakout Session

Track: CX/Contact Center

The Top 7 Collaboration Compliance & Privacy Issues - And How to Address Them

Speaker: Sorell Slaymaker  (TechVision Research)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Security & Compliance

Mar 25 Monday | 11:00 am

Keynote Panel: A Strategic Conversation with Vendors and Enterprise Leaders

Moderators: Jim Burton  (C-T Link), Eric Krapf  (Enterprise Connect / No Jitter)

Panelists: Mahendra Sekaran  (Microsoft), Graeme Geddes  (Zoom), Srini Raghavan  (RingCentral), Savinay Berry  (Vonage), Lorrissa Horton  (Webex by Cisco), Craig Youngs  (Brigham Young University), Sinead Aylward  (Johnson Controls International), Gary LaSasso  (Amicus Therapeutics), Kevin Shatzkamer  (Google)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 25 Monday | 12:00 pm

AI in the Contact Center

Speaker: Josh Streets  (Scoreboard Group Consulting)

Pass Type: Half-Day Training

Session Type: Training

Attendee Lunch & Networking Honoring Women in Communications

Pass Type: 4-Day Conference Pass

Session Type: Conference Meals

Decoding Contact Centers: How to Boost Performance and Value

Speaker: Brad Cleveland  (International Customer Management Institute (ICMI))

Pass Type: Half-Day Training

Session Type: Training

Everything You Need to Know as a Microsoft Teams Service Owner

Speaker: Tom Arbuthnot  (Empowering.Cloud)

Pass Type: Half-Day Training

Session Type: Training

Mar 25 Monday | 1:00 pm

Amerisure Case Study: Improving the Hybrid Meeting Experience with One-Touch Join Meeting Rooms

Speaker: Lori Wodrich  (Amerisure Insurance)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Video Collaboration & A/V

Meet the TADHack Open 2024 Winners: Innovations in Programmable Communications

Speaker: Alan Quayle  (TADHack, TADSummit)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: CPaaS & Programmable Communications

Where's the Value in UC&C for Different Vertical Industries?

Panelists: Dr. Lance Ford  (Zoom), John Poli  (RingCentral), Isaac Kahn  (Cisco), Eric Hanson  (Mitel)

Speaker: Elka Popova  (Frost & Sullivan)

Location: Sun B

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Vertical Industry Focus

Mar 25 Monday | 1:15 pm

Keynote Panel: Women in Communications--Building an Equitable Career Future for Everyone

Moderator: Lisa Schmeiser  (No Jitter / Enterprise Connect)

Panelists: Danielle Joiner McPherson  (Delta Air Lines), Monica Lim  (Experian), Karen Gordon  (King & Spalding)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 25 Monday | 2:00 pm

Keynote Panel: Is Gen AI Already Delivering Business Value to Enterprise CX?

Moderator: Sheila McGee-Smith  (McGee-Smith Analytics)

Panelists: Barry Cooper  (NICE), Andy Dignan  (Five9), Danielle Joiner McPherson  (Delta Air Lines), Brett Weigl  (Genesys), Pasquale DeMaio  (AWS)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Keynote Sessions

Mar 25 Monday | 3:00 pm

Cold Brew Sponsored by GoTo

Location: GoTo Booth #1111 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Create Moments that Matter: Making your office the destination for collaboration.

Speaker: Rick Hill  (Neat)

Location: Sun D

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Espresso Bar Sponsored by Twilio

Location: Twilio Booth #911 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Espresso Bar Sponsored by Webex by Cisco

Location: Webex by Cisco Booth #1607 – Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Managing BYOD Environments with Jabra and Microsoft

Speakers: Jimmy Vaughan  (Microsoft), Olly Henderson  (Jabra), Michael Tressler  (Jabra)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Photo Booth Sponsored by Intrado

Location: Intrado Booth #905 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Popcorn Cart Sponsored by Vonage

Location: Vonage Booth #818 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Refreshing Beverages Sponsored by Neat

Location: Neat Booth #1419 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Signature Cocktails and Juice Station Sponsored by RingCentral

Location: RingCentral Booth #1819 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Mar 25 Monday | 3:45 pm

Innovate Meetings with Microsoft Copilot and Yealink AI-Powered Solutions

Speaker: Marko Tao  (Yealink)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 25 Monday | 4:10 pm

Protecting your inbound and outbound enterprise voice traffic in the age of digital interactions

Speakers: Lori A Wasdin Pollock  (Verizon), Will Gordy  (Verizon)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 25 Monday | 4:55 pm

How AI Is Transforming Experiences

Speaker: Louise Daley  (Avaya)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 25 Monday | 5:00 pm

Opening Night Reception Sponsored by RingCentral

Location: Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Mar 25 Monday | 5:20 pm

It Has to Just Work: Choosing the Right Technology for Your Hybrid Workspace

Speaker: Nia Celestin  (DTEN)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 25 Monday | 5:30 pm

Expo Hall Networking Meetup: Let's Talk AI

Location: Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Networking: Topical Meetups

Navigating the Hybrid Work Horizon: Empowering the Modern Workforce with Jabra Solutions

Speaker: Sharath Abraham  (Jabra)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 25 Monday | 6:05 pm

High-Performance Meeting Rooms Made Simple

Speaker: Zach Snook  (Biamp)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 25 Monday | 6:30 pm

AI: The Essential Vitamin for a Healthy CX

Speaker: Bob Benner  (talkdesk)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 26 Tuesday | 8:00 am

Contact Centers/CX 2027: What Will Drive the Market

Panelists: Nathalie DeChellis  (Genesys), Ben Evans  (Afiniti), Elizabeth Tobey  (NICE), Jono Luk  (Webex by Cisco)

Speaker: David Myron  (Omdia)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Communications & Collaboration 2027

Earthquake Coming: How Convergence is Shaking Up the Conferencing Technology Market

Speaker: Ron Sklaver  (Ernst & Young LLP)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Video Collaboration & A/V

Medtronic Case Study: Use of Conversational and Generative AI in Enterprise Omni Channel Contact Services

Speaker: Michael Altieri  (Medtronic)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: CX/Contact Center

Working Across Organizations to Deliver End User Experience

Speaker: Terry Herring  (Fannie Mae)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Employee Experience

Mar 26 Tuesday | 8:30 am

Post-Session Networking: Working Across Organizations to Deliver End-User Experience

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Networking: Topical Meetups

Track: Employee Experience

Mar 26 Tuesday | 8:45 am

Post-Session Networking: Earthquake Coming--How Convergence is Shaking up the Conferencing Technology Market

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Networking: Topical Meetups

Track: Video Collaboration & A/V

Post-Session Networking: Medtronic Case Study

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Networking: Topical Meetups

Track: CX/Contact Center

Mar 26 Tuesday | 9:00 am

They're Heeeere - Generative AI Self-Service Applications...Are You Ready?

Speaker: Max Ball  (Forrester)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

Vertical Focus: Communications Strategy for Government Entities

Speaker: Michael Butler  (Palm Beach County)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Vertical Industry Focus

Mar 26 Tuesday | 9:45 am

Enterprise Keynote Panel: What's the Future for Collaboration and CX Technology--and How Will You Get There?

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Panelists: Monica Lim  (Experian), Carlos Quintero  (AdventHealth)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Keynote Sessions

Mar 26 Tuesday | 10:30 am

Microsoft Keynote Address: Get Ready for the Future of Work with AI-powered Collaboration

Speaker: Nicole Herskowitz  (Microsoft)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 26 Tuesday | 11:05 am

Cisco Keynote Address: AI in Collaboration: Reimagining Customer and Employee Experiences

Speaker: Javed Khan  (Cisco)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 26 Tuesday | 11:45 am

Keynote Fireside Chat: HP

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Speaker: Helen Sheirbon  (HP)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 26 Tuesday | 12:00 pm

Cold Brew Sponsored by GoTo

Location: GoTo Booth #1111 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Espresso Bar Sponsored by Twilio

Location: Twilio Booth #911 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Espresso Bar Sponsored by Webex by Cisco

Location: Webex by Cisco Booth #1607 – Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Photo Booth Sponsored by Intrado

Location: Intrado Booth #905 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Popcorn Cart Sponsored by Vonage

Location: Vonage Booth #818 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Refreshing Beverages Sponsored by Neat

Location: Neat Booth #1419 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Signature Cocktails and Juice Station Sponsored by RingCentral

Location: RingCentral Booth #1819 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Mar 26 Tuesday | 12:30 pm

Integrating powerful cloud calling into Microsoft Teams with RingCentral

Speaker: Eric Kenney  (RingCentral)

Location: Sun D

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 26 Tuesday | 12:45 pm

What’s new at GoTo: Latest AI, Collaboration and Customer Engagement Innovations

Speaker: Ankita Dasgupta  (GoTo)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 26 Tuesday | 1:10 pm

Revolutionizing Customer Connections: AI Unleashed in the Contact Center Arena

Speaker: Maor Revah  (NICE)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 26 Tuesday | 1:30 pm

Generative AI Function Calling for Voice Applications

Speaker: Charlie Weems  (Twilio)

Location: Sun D

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Knowledge and the Gen AI Hype-Cycle 

Speaker: Aaron Rice  (Nice)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 26 Tuesday | 1:45 pm

Elevating the Hybrid Work Initiative

Speaker: Jennifer Adams  (HP Poly)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 26 Tuesday | 1:55 pm

RingSense AI: How to Revolutionize Your Business Communication

Speaker: Roman Tobe  (RingCentral)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 26 Tuesday | 2:00 pm

Conversation with a Chief Experience Officer

Moderator: Steve Leaden  (Leaden Associates)

Panelist: Rhonda Bartlett  (New York-Presbyterian Hospital)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: CX/Contact Center

Expo Hall Networking Meetup: All Things CX

Location: Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Networking: Topical Meetups

HETMA Session: The UCC Connected Campus - Successful Technology Driven Learning Enterprise

Moderator: Ryan Gray  (Yavapai College / HETMA)

Panelists: Erin Maher Moran  (Johns Hopkins University / HETMA), Michael Ferry  (University of Central Florida / HETMA), Alesia Hendley  (Sennheiser / HETMA)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Vertical Industry Focus

UCaaS Case Studies: How Your Peers Made the Migration

Moderator: Melissa Swartz  (Swartz Consulting)

Panelists: Steve Panton  (Gannett Fleming), Brian Harrison  (Broward College), Karen Gordon  (King & Spalding), Wasi Ahmed  (Foundation Building Materials)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Collaboration Platforms & UC

Video Case Studies: Challenges & Opportunities in Deploying Conference Rooms

Moderator: Andy Howard  (Howard & Associates)

Panelists: Kevin Cigler  (MITRE), Steve Jarusinsky  (Keurig Dr Pepper), Justin Senseney  (National Institute of Standards and Technology)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Video Collaboration & A/V

Mar 26 Tuesday | 2:15 pm

The Best Use Cases for Generative AI in Customer Service

Speaker: Chris Krystalowich  (eGain)

Location: Enterprise Case Studies Theater

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 26 Tuesday | 2:20 pm

Your Future CX Success Starts Now. Here’s How

Speaker: Ginger Conlon  (Genesys)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 26 Tuesday | 2:30 pm

Automate proactive digital communications that elevate customer interactions and boost productivity.

Speakers: Brian Heikes  (Cisco), Marcus Labra  (Carnival Cruise Line)

Location: Sun D

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

How Contact Centers Are Taking Command of AI, Authentication, and CX

Speaker: Zach Kunkel  (Bandwidth)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

The Next Wave of CX Excellence: Transparency in Customer Phone Calls

Speaker: Michael Coleman  (First Orion)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 26 Tuesday | 2:45 pm

Post-Session Networking: HETMA Session: The UCC Connected Campus - Successful Technology Driven Learning Enterprise

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Networking: Topical Meetups

Track: Vertical Industry Focus

Post-Session Networking: UCaaS Case Studies

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Networking: Topical Meetups

Track: Collaboration Platforms & UC

Post-Session Networking: Video Case Studies

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Networking: Topical Meetups

Track: Video Collaboration & A/V

Mar 26 Tuesday | 3:00 pm

Agent Assist and Virtual Assistants: How are Companies Supercharging their Agents?

Speaker: Robin Gareiss  (Metrigy)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

Next generation UC Application Powered by Machine Learning and Synthetic Data

Speaker: Jon Hanzelka  (Endava)

Location: Enterprise Case Studies Theater

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 26 Tuesday | 3:05 pm

CX AI: Unlocking Measurable Business Impact with AI

Speaker: Dr. Caroline O'Brien  (Afiniti)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 26 Tuesday | 3:30 pm

New innovations to help you reimagine teamwork and strengthen customer relationships.

Speaker: Joseph Chong  (ZOOM)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 26 Tuesday | 3:45 pm

Finding the Hidden Value in Your Collaboration Data

Panelists: Marco Cantamessi  (IR), John Bell  (Bandwidth), Jonathon Sass  (Vyopta), Ryan Nadel  (Microsoft)

Speaker: Beth Schultz  (Metrigy)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Data & Analytics

Managing the Migration from On-prem to the Cloud 

Panelists: Andy Tatum  (Oracle Communications), Joseph Walsh  (GoTo), Luiz Domingos  (Mitel), Amir Hameed  (RingCentral)

Speaker: Diane Myers  (Metrigy)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Mar 26 Tuesday | 4:00 pm

Booth Crawl

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Booth Crawl

Location: Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Mar 26 Tuesday | 4:05 pm

Building customer experiences that matter for today and tomorrow.

Speaker: Steve Grabow  (Lumen)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 26 Tuesday | 4:15 pm

Boost team productivity with generative AI–powered assistant Amazon Q

Speaker: Rajesh Ravi  (Amazon Web Services)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 27 Wednesday | 8:00 am

Can Business Mobile Convergence Transform Your Workforce?

Panelists: Priti Vakil  (Verizon), Lee Essex  (Tango Networks), Mahendra Sekaran  (Microsoft), DP Venkatesh  (Cisco), Sanjay Srinivasan, PhD  (Vonage)

Speakers: Adam Holtby  (Omdia), Brent Kelly  (Omdia)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Reality Check: How Not to Fall Behind in AI

Moderators: Derek Top  (Opus Research), Amy Stapleton  (Opus Research)

Panelists: Dan Miller  (Opus Research), Akshay Relan  (Xceedance), Joseph Deluca  (Wyndham Hotels & Resorts)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: AI & Automation

The View from IT: Aligning IT and Design for Data-Driven Hybrid Workspaces

Panelists: Joseph Jacoboni  (NexGen Technologies), Gary Sorrentino  (Zoom), Tom Richards  (Cisco)

Speaker: Craig Durr  (Futurum Group)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Employee Experience

US Bank Case Study: Optimizing the Conferencing Experience Wherever Your Users Are

Moderator: David Danto  (Interactive Multimedia & Collaborative Communications Alliance (IMCCA))

Panelist: Walt Henderson  (U.S. Bank)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Video Collaboration & A/V

Weyerhaeuser Case Study: Maximizing Value and Efficiency--Insights from a Complex CCaaS Migration

Speakers: Ian Hamilton  (Weyerhaeuser), Jon Loane  (Weyerhaeuser)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: CX/Contact Center

Mar 27 Wednesday | 8:45 am

Post-Session Networking: US Bank Case Study: Optimizing the Conferencing Experience Wherever Your Users Are

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Networking: Topical Meetups

Track: Video Collaboration & A/V

Post-Session Networking: Weyerhaeuser Case Study

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Networking: Topical Meetups

Track: CX/Contact Center

Mar 27 Wednesday | 9:00 am

How Intelligent Automation and Organizational Change Management will Turbo Boost Your IT Initiatives

Speaker: Mark Bangerter  (Johnson & Johnson)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: AI & Automation

MedStar Health Case Study: Mobility Management

Speaker: Kristina Russell  (MedStar Health)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Collaboration Platforms & UC

Redefining Workspaces: WEM Trends that Enhance the Employee Experience

Speaker: Juanita Coley  (Solid Rock Consulting)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

Mar 27 Wednesday | 9:45 am

Zoom Keynote Address: Delivering the Future of Employee and Customer Happiness Today

Speaker: Smita Hashim  (Zoom)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 27 Wednesday | 10:20 am

Keynote Fireside Chat: AWS

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Speaker: Kevan Mah  (AWS)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 27 Wednesday | 10:40 am

RingCentral Keynote Address: Solving the AI Conundrum to Drive Transformative Communications for Everyone

Speaker: Kira Makagon  (RingCentral)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 27 Wednesday | 11:15 am

Keynote FIreside Chat: Twilio

Panelist: Khozema Shipchandler  (Twilio)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 27 Wednesday | 11:30 am

Keynote Fireside Chat: Vonage

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Panelist: Savinay Berry  (Vonage)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 27 Wednesday | 11:45 am

Keynote Fireside Chat: Google Cloud

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Panelist: Kevin Shatzkamer  (Google)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 27 Wednesday | 12:00 pm

Cold Brew Sponsored by GoTo

Location: GoTo Booth #1111 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Espresso Bar Sponsored by Twilio

Location: Twilio Booth #911 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Espresso Bar Sponsored by Webex by Cisco

Location: Webex by Cisco Booth #1607 – Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Photo Booth Sponsored by Intrado

Location: Intrado Booth #905 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Popcorn Cart Sponsored by Vonage

Location: Vonage Booth #818 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Refreshing Beverages Sponsored by Neat

Location: Neat Booth #1419 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Signature Cocktails and Juice Station Sponsored by RingCentral

Location: RingCentral Booth #1819 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Mar 27 Wednesday | 1:10 pm

An Evolving Workplace – Cultivating corporate culture to drive engagement.

Speaker: Daniel Root  (Barco)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 27 Wednesday | 1:55 pm

Powering Efficiency: PSEG's Conversational AI Transformation

Speaker: Rajesh K Sahu  (Omilia)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 27 Wednesday | 2:00 pm

Enterprise Leaders Speak Out: Voice Migration--Critical Issues for a (Still) Critical Capability

Moderator: Melissa Swartz  (Swartz Consulting)

Panelists: Scott Johnson  (Cargill), Georges Habalian  (HCA Healthcare), Eric Zweigbaum  (Conair)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Collaboration Platforms & UC

Expo Hall Networking Meetup: Making Better Meetings

Location: Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Networking: Topical Meetups

How CX and EX Integration Can Boost Your Business Outcomes

Panelists: Daniel Ziv  (Verint), Rakesh Tailor  (Genesys), Carmit Diandrea  (NICE)

Speakers: Mila D'Antonio  (Omdia), Adam Holtby  (Omdia)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

Navigating the LLM Landscape: Understanding and Leveraging AI-Powered Features

Speakers: Kevin Kieller  (EnableUC), Brent Kelly  (Omdia)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: AI & Automation

Next Generation 911: Are We There Yet?

Panelists: Martha Buyer  (Telecommunications Law), Mark Fletcher  (911inform, LLC), Brooks Shannon  (Esri), Robin Erkkila  (Bandwidth), Jose Alvarado  (Intrado)

Speaker: Irwin Lazar  (Metrigy)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Security & Compliance

The Future of Meetings and Meeting Rooms

Panelists: Jeff Smith  (Zoom), Ilya Bukshteyn  (Microsoft), Holger Reisinger  (Jabra), Kevin McMenamy  (NEAT)

Speaker: Prachi Nema  (Omdia)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Video Collaboration & A/V

Mar 27 Wednesday | 2:30 pm

Building Your AI Blueprint for CX: Using Artificial Intelligence effectively to impact CX and grow the business.

Speaker: Vijai Shankar  (Uniphore)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 27 Wednesday | 3:00 pm

Conversational Intelligence 2024: The Rise of Domain-Specific Language Models

Panelists: Mitch Lieberman  (Fidelity Investments), Jorn Ruisch  (DHL)

Speakers: Dan Miller  (Opus Research), Derek Top  (Opus Research)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: AI & Automation

Running a Successful RFP for CCaaS Services

Panelists: Shaun Chenault  (Verizon), Ashish Seth  (RingCentral), Jackie McIntyre  (Five9)

Speaker: Julie Gardner  (TechCaliber Consulting)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

UC Plus CC: Making the Integration--And Realizing Its Benefits

Panelists: Lauren Brockman  (Bandwidth), Danita Belcher  (RingCentral), Amey Parandekar  (Webex by Cisco), Carlos Aragon  (Vonage)

Speaker: Blair Pleasant  (COMMfusion)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Why Communications/CX Tech Needs a Multi-layered Approach to Security

Moderator: Scott Murphy  (Data Perceptions Inc.)

Panelist: Stephen Semmelroth  (AVANT Communication)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Security & Compliance

Mar 27 Wednesday | 4:30 pm

Passport to Prizes Drawing

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Session

Mar 27 Wednesday | 5:00 pm

Conference Party Sponsored by Twilio

Location: Coquina Lawn

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Conference Party Sponsored by Twilio

Location: Coquina Lawn

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Mar 28 Thursday | 8:00 am

Cloud 2027: How Will Architectures Shift?

Panelists: David Rosenblatt  (World Wide Technology), Paul Ginn  (Mitel), Susan Terry  (Avaya)

Speaker: Zeus Kerravala  (ZK Research)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Communications & Collaboration 2027

Optimizing Workplace Tech for Enhanced Employee Experience

Speaker: Melissa Marsh  (PLASTARC)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Employee Experience

Mar 28 Thursday | 9:00 am

Ensuring High Reliability for Enterprise UCaaS and CCaaS

Panelists: Douglas Knight  (Spectrum Enterprise), Divya Ghai Wakankar  (BICS), Robin Alkeine  (RingCentral), Sanjay Srinivasan, PhD  (Vonage), Gary Sorrentino  (Zoom)

Speaker: Steve Leaden  (Leaden Associates)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Enterprise Speech Technology Update

Panelists: Alan Ranger  (Cognigy), Dimitris Vassos  (Omilia), Srini Raghavan  (RingCentral)

Speaker: Jon Arnold  (J Arnold & Associates)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: AI & Automation

Mar 28 Thursday | 10:00 am

Where is Technology Taking the Employee Experience?

Panelists: Robert Lee Harris  (Communications Advantage), Beth Schultz  (Metrigy), Jon Arnold  (J Arnold & Associates)

Speaker: Lisa Schmeiser  (No Jitter / Enterprise Connect)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: General Session

Mar 28 Thursday | 11:00 am

Locknote

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Panelists: Sheila McGee-Smith  (McGee-Smith Analytics), Dave Michels  (TalkingPointz), Steve Leaden  (Leaden Associates), Blair Pleasant  (COMMfusion), Zeus Kerravala  (ZK Research)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: General Session