Enterprise Connect 2024 Schedule
Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2024.
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Click on session titles for full session descriptions. All times noted are in EDT.
Location: Sun Lobby
Pass Type: 4-Day Conference Pass
Session Type: Event Experiences and Networking
Creating Intelligent Meeting Rooms: How AI is Reshaping the Meeting Room Experience
Panelists: Nia Celestin (DTEN), Mark Ewing (Google Workspace), Chris Moss (Zoom), Chris Barwick (Cisco), Albert Kooiman (Microsoft)
Speaker: Roopam Jain (Frost & Sullivan)
Location: Sun B
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Video Collaboration & A/V
Job Shifting: Where and How AI is Eliminating & Adding CX Positions
Panelists: Josh Goldlust (Genesys), Andy Traba (NICE), Steve Brock (Avaya), Rei Kasai (Talkdesk), Michelle Couture (Zoom)
Speaker: Robin Gareiss (Metrigy)
Location: Osceola A & B
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: CX/Contact Center
UC and Collaboration Security: Emerging Threats and Responses
Panelists: Ram Ramanathan (Ribbon), Bryan Mack (Oracle Communications), Anthony Cresci (Theta Lake), Mark Collier (SecureLogix), Smita Hashim (Zoom)
Speaker: Irwin Lazar (Metrigy)
Location: Sun C
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Security & Compliance
What You Need to Know as End User Computing and Unified Communications Overlap
Panelists: Praful Singhal (Google), Chris Mantin (Lenovo US)
Speaker: Gabe Knuth (Enterprise Strategy Group)
Location: Sun D
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Collaboration Platforms & UC
An Effective Roadmap for E911 Compliance in Your Enterprise
Speaker: Andrew Brown (Levine, Blaszak, Block & Boothby, LLP)
Location: Sun D
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Security & Compliance
CPaaS and Digital Transformation: What Leaders Need to Know
Panelists: Anthony Bartolo (Bandwidth), Vikram Khandpur (Vonage), Natalie Gibralter (Microsoft), Vanessa Thompson (Twilio Communications)
Speaker: Raul Castanon (S&P Global Market Intelligence)
Location: Sun B
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: CPaaS & Programmable Communications
Case Studies: Keeping Major Contact Center Projects on Track
Moderator: Elizabeth English (EE and Associates)
Panelists: Robert Wiles (Nelnet), Luis Fajardo (Life Extension), Eric Brosius (Sun River Health)
Location: Sun A
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: CX/Contact Center
Harness the Power of Data for Your CX
Panelists: Michele Carlson (NICE), Joe Smyth (Genesys), Matt McGinnis (Five9), Ryan Nichols (Salesforce), Meera Vaidyanathan (Twilio)
Speaker: Nicolas De Kouchkovsky (CaCube Consulting)
Location: Sun C
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Data & Analytics
Microsoft Teams Copilot: Is It Ready for Your Enterprise (and Are You Ready for It)?
Speaker: Kevin Kieller (EnableUC)
Location: Osceola A & B
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Collaboration Platforms & UC
Hydration Break Sponsored by AWS
Location: Sun Lobby and Osceola Lobby
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Half-Day Training
Session Type: Event Experiences and Networking
AI 2027: Digital Labor or Bust--Embracing the Future of Virtual Agents and Digital Assistants
Speaker: Jim Lundy (Aragon Research)
Location: Osceola A & B
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Communications & Collaboration 2027
An Enterprise Leader's Data-Driven Quest for Meaningful Contact Center Insight
Speaker: Sinead Aylward (Johnson Controls International)
Location: Sun D
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: CX/Contact Center
Hannover Re Case Study: Focus on Automation Ahead of AI
Moderator: Irwin Lazar (Metrigy)
Panelist: Douglas Tubaugh (Hannover Re)
Location: Sun A
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: AI & Automation
Innovation Showcase: Customer Experience
Moderator: Dave Michels (TalkingPointz)
Location: Sun B
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: CX/Contact Center
The Top Collaboration Compliance & Privacy Issues - And How to Address Them
Speaker: Sorell Slaymaker (TechVision Research)
Location: Sun C
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Security & Compliance
Keynote Panel: A Strategic Conversation with Vendors and Enterprise Leaders
Moderators: Jim Burton (C-T Link), Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Mahendra Sekaran (Microsoft), Graeme Geddes (Zoom), Srini Raghavan (RingCentral), Savinay Berry (Vonage), Lorrissa Horton (Webex by Cisco), Craig Youngs (Brigham Young University), Sinead Aylward (Johnson Controls International), Gary LaSasso (Amicus Therapeutics), Kevin Shatzkamer (Google)
Location: Osceola CD
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Sessions
Attendee Lunch & Networking Honoring Women in Communications Sponsored by Avant
Location: Coquina Lawn
Pass Type: 4-Day Conference Pass, Half-Day Training
Session Type: Event Experiences and Networking
Speaker: Josh Streets (Scoreboard Group Consulting)
Location: Sun B
Pass Type: Half-Day Training
Session Type: Training
Decoding Contact Centers: How to Boost Performance and Value
Speaker: Brad Cleveland (International Customer Management Institute (ICMI))
Location: Hemingway Boardroom
Pass Type: Half-Day Training
Session Type: Training
Everything You Need to Know as a Microsoft Teams Service Owner
Speaker: Tom Arbuthnot (Empowering.Cloud)
Location: Osceola A
Pass Type: Half-Day Training
Session Type: Training
Amerisure Case Study: Improving the Hybrid Meeting Experience with One-Touch Join Meeting Rooms
Speaker: Lori Wodrich (Amerisure Insurance)
Location: Sun A
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Video Collaboration & A/V
Meet the TADHack Open 2024 Winners: Innovations in Programmable Communications
Speaker: Alan Quayle (TADHack, TADSummit)
Location: Sun D
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: CPaaS & Programmable Communications
Where's the Value in UC&C for Different Vertical Industries?
Panelists: Dr. Lance Ford (Zoom), John Poli (RingCentral), Isaac Kahn (Cisco), Eric Hanson (Mitel)
Speaker: Elka Popova (Frost & Sullivan)
Location: Sun C
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Vertical Industry Focus
Keynote Panel: Women in Communications--Building an Equitable Career Future for Everyone
Moderator: Lisa Schmeiser (No Jitter / Enterprise Connect)
Panelists: Danielle Joiner McPherson (Delta Air Lines), Monica Lim (Experian), Karen Gordon (King & Spalding)
Location: Osceola CD
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual
Session Type: Keynote Sessions
Keynote Panel: Is Gen AI Already Delivering Business Value to Enterprise CX?
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Panelists: Barry Cooper (NICE), Andy Dignan (Five9), Danielle Joiner McPherson (Delta Air Lines), Brett Weigl (Genesys), Pasquale DeMaio (AWS)
Location: Osceola CD
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual
Session Type: Keynote Sessions
Location: Sun Lobby and Osceola Lobby
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Half-Day Training
Session Type: Event Experiences and Networking
Location: GoTo Booth #1310 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Create Moments that Matter: Making your office the destination for collaboration
Speaker: Rick Hill (Neat)
Location: Sun D
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
Espresso Bar Sponsored by Twilio
Location: Twilio Booth #911 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Espresso Bar Sponsored by Webex by Cisco
Location: Webex by Cisco Booth #1607 – Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Location: Florida Halls A-F
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Expo Hall
Managing BYOD Environments with Jabra and Microsoft
Speakers: Jimmy Vaughan (Microsoft), Olly Henderson (Jabra), Michael Tressler (Jabra)
Location: Sun C
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
Photo Booth Sponsored by Intrado
Location: Intrado Booth #905 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Popcorn Cart Sponsored by Vonage
Location: Vonage Booth #818 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Refreshing Beverages Sponsored by Neat
Location: Neat Booth #1419 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Signature Cocktails and Juice Station Sponsored by RingCentral
Location: RingCentral Booth #1819 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Solving the highly distributed enterprise IT challenge
Speaker: Donald Hausman Jr. (Spectrum Enterprise)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Accelerate Your CX Innovation with CPaaS
Speakers: Robert Galop (CPaaS Acceleration Alliance), Beth Schultz (Metrigy), Raul Castanon (S&P Global Market Intelligence)
Location: Enterprise Case Studies Theater
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Innovate Meetings with Microsoft Copilot and Yealink AI-Powered Solutions
Speakers: Vince Dillard (Microsoft), Leao Chan (Yealink)
Location: Solution Spotlight Theater 2 Booth: 2135
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Speaker: Dima Gutzeit (LeapXpert)
Location: Sun D
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
Transforming Customer Experience: Navigating the New Frontier of Generative AI
Speaker: Cory Declusin (Sprinklr)
Location: Sun C
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
Protecting your inbound and outbound enterprise voice traffic in the age of digital interactions
Speakers: Lori A Wasdin Pollock (Verizon), Will Gordy (Verizon)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
The Critical Role of Unbiased Consultancy in Today's Technological Landscape
Speaker: Bill Magnusen (BINDMYIT)
Location: Enterprise Case Studies Theater
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
3 ways to Power your Contact Center With Trusted AI and Data
Speaker: Tom Gillon (Salesforce)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
How AI Is Transforming Experiences
Speaker: Louise Daley (Avaya)
Location: Solution Spotlight Theater 2 Booth: 2135
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Opening Night Reception Sponsored by RingCentral
Location: Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
It Has to Just Work: Choosing the Right Technology for Your Hybrid Workspace
Speakers: Nia Celestin (DTEN), Jackson Root (DTEN)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Expo Hall Networking Meetup: Let's Talk AI
Location: Community Networking Lounge Booth #1801 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Networking: Topical Meetups
Navigating the Hybrid Work Horizon: Empowering the Modern Workforce with Jabra Solutions
Speaker: Sharath Abraham (Jabra)
Location: Solution Spotlight Theater 2 Booth: 2135
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Practical Conversational AI across communications channels
Speaker: Carlos Aragon (Vonage)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
High-Performance Meeting Rooms Made Simple
Speaker: Zach Snook (Biamp)
Location: Solution Spotlight Theater 2 Booth: 2135
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
AI: The Essential Vitamin for a Healthy CX
Speaker: Bob Benner (Talkdesk)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Location: Sun Lobby and Osceola Lobby
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Event Experiences and Networking
Contact Centers/CX 2027: What Will Drive the Market
Panelists: Nathalie DeChellis (Genesys), Ben Evans (Afiniti), Elizabeth Tobey (NICE), Jono Luk (Webex by Cisco)
Speaker: David Myron (Omdia)
Location: Sun D
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Communications & Collaboration 2027
Speaker: Michael Altieri (Medtronic)
Location: Osceola A & B
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: CX/Contact Center
Working Across Organizations to Deliver End User Experience
Speaker: Terry Herring (Fannie Mae)
Location: Sun A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Employee Experience
Post-Session Networking: Medtronic Case Study
Location: Osceola A & B
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Networking: Topical Meetups
Track: CX/Contact Center
They're Heeeere - Generative AI Self-Service Applications...Are You Ready?
Speaker: Max Ball (Forrester)
Location: Sun A & B
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: CX/Contact Center
Vertical Focus: Communications Strategy for Government Entities
Speaker: Michael Butler (Palm Beach County)
Location: Sun C
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Vertical Industry Focus
Best of Enterprise Connect Awards Presentation
Speaker: Eric Krapf (Enterprise Connect / No Jitter)
Location: Osceola CD
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Sessions
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Monica Lim (Experian), Carlos Quintero (AdventHealth), Forrest Schroth (Cross Country Healthcare), Neil Boland (Major League Baseball (MLB))
Location: Osceola CD
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Sessions
Microsoft Keynote Address: Get Ready for the Future of Work with AI-powered Collaboration
Speaker: Nicole Herskowitz (Microsoft)
Location: Osceola CD
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Sessions
Cisco Keynote Address: AI in Collaboration: Reimagining Customer and Employee Experiences
Speaker: Javed Khan (Cisco)
Location: Osceola CD
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Sessions
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Speaker: Helen Sheirbon (HP)
Location: Osceola CD
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Sessions
Location: GoTo Booth #1310 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Espresso Bar Sponsored by Twilio
Location: Twilio Booth #911 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Espresso Bar Sponsored by Webex by Cisco
Location: Webex by Cisco Booth #1607 – Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Location: Florida Halls A-F
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Expo Hall
Lunch Station Sponsored by Webex by Cisco
Location: Booth #2101
Session Type: Event Experiences and Networking
Photo Booth Sponsored by Intrado
Location: Intrado Booth #905 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Popcorn Cart Sponsored by Vonage
Location: Vonage Booth #818 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Refreshing Beverages Sponsored by Neat
Location: Neat Booth #1419 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Signature Cocktails and Juice Station Sponsored by RingCentral
Location: RingCentral Booth #1819 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Gen AI-powered Copilots: Closing the Customer Service Gap
Speakers: Alan Ranger (Cognigy), Jarrod Davis (Cognigy)
Location: Sun C
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
Integrating powerful cloud calling into Microsoft Teams with RingCentral
Speaker: Eric Kenney (RingCentral)
Location: Sun D
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
Microsoft Teams Calling and Copilot: How AI Creates Digital Assets
Speaker: Terry Corder (Fusion Connect)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Leveling Up CX: Mastering Conversational AI for B2B and B2C Customer Service
Speaker: Phillip Dougherty (Lippert)
Location: Enterprise Case Studies Theater
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
What’s new at GoTo: Latest AI, Collaboration and Customer Engagement Innovations
Speaker: Ankita Dasgupta (GoTo)
Location: Solution Spotlight Theater 2 Booth: 2135
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Revolutionizing Customer Connections: AI Unleashed in the Contact Center Arena
Speaker: Maor Revah (NICE)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
How First Horizon Bank is Reimagining Customer and Agent Experiences with Webex Contact Center
Speakers: Jason O'Dell (First Horizon Bank), Courtenay Godshall (Webex by Cisco)
Location: Solution Spotlight Theater 2 Booth: 2135
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Generative AI Function Calling for Voice Applications
Speaker: Charlie Weems (Twilio)
Location: Sun D
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
Knowledge and the Gen AI Hype-Cycle 
Speaker: Aaron Rice (NICE)
Location: Sun C
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
Three Key Ingredients to Award Winning CX
Speaker: Aurélien Caye (Sprinklr)
Location: Enterprise Case Studies Theater
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Elevating the Hybrid Work Initiative
Speaker: Jennifer Adams (HP Poly)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
RingSense AI: How to Revolutionize Your Business Communication
Speaker: Roman Tobe (RingCentral)
Location: Solution Spotlight Theater 2 Booth: 2135
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Expo Hall Networking Meetup: All Things CX
Location: Community Networking Lounge Booth #1801 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Networking: Topical Meetups
HETMA Session: The UCC Connected Campus - Successful Technology Driven Learning Enterprise
Moderator: Ryan Gray (Yavapai College / HETMA)
Panelists: Erin Maher Moran (Johns Hopkins University / HETMA), Michael Ferry (University of Central Florida / HETMA), Alesia Hendley (Sennheiser / HETMA)
Location: Sun A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Vertical Industry Focus
Making Technology Fit the Customer Experience
Speakers: Steve Leaden (Leaden Associates), Frances Horner (VoC Consulting Group)
Location: Osceola A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
UCaaS Case Studies: How Your Peers Made the Migration
Moderator: Melissa Swartz (Swartz Consulting)
Panelists: Steve Panton (Gannett Fleming), Brian Harrison (Broward College), Karen Gordon (King & Spalding), Wasi Ahmed (Foundation Building Materials), Lewis Papaleo (Tapestry)
Location: Sun B
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Collaboration Platforms & UC
Video Case Studies: Challenges & Opportunities in Deploying Conference Rooms
Moderator: Andy Howard (Howard & Associates)
Panelists: Kevin Cigler (MITRE), Steve Jarusinsky (Keurig Dr Pepper), Justin Senseney (National Institute of Standards and Technology)
Location: Osceola B
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Video Collaboration & A/V
The Best Use Cases for Generative AI in Customer Service
Speaker: Chris Krystalowich (eGain)
Location: Enterprise Case Studies Theater
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Your Future CX Success Starts Now. Here’s How
Speaker: Ginger Conlon (Genesys)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Automate proactive digital communications that elevate customer interactions and boost productivity
Speakers: Brian Heikes (Cisco), Marcus Labra (Carnival Cruise Line)
Location: Sun D
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
How Contact Centers Are Taking Command of AI, Authentication, and CX
Speaker: Zach Kunkel (Bandwidth)
Location: Solution Spotlight Theater 2 Booth: 2135
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
The Next Wave of CX Excellence: Transparency in Customer Phone Calls
Speaker: Michael Coleman (First Orion)
Location: Sun C
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
Location: Sun Lobby and Osceola Lobby
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Event Experiences and Networking
Location: Sun A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Networking: Topical Meetups
Track: Vertical Industry Focus
Post-Session Networking: UCaaS Case Studies
Location: Sun B
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Networking: Topical Meetups
Track: Collaboration Platforms & UC
Post-Session Networking: Video Case Studies
Location: Osceola Foyer
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Networking: Topical Meetups
Track: Video Collaboration & A/V
Speaker: Joe Jacoboni (NexGen Technologies)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Agent Assist and Virtual Assistants: How are Companies Supercharging their Agents?
Speaker: Robin Gareiss (Metrigy)
Location: Osceola B
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: CX/Contact Center
Next generation UC Application Powered by Machine Learning and Synthetic Data
Speaker: Jon Hanzelka (Endava)
Location: Enterprise Case Studies Theater
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
CX AI - unlock higher revenues and higher CX at the lowest possible cost
Speaker: Dr. Caroline O'Brien (Afiniti)
Location: Solution Spotlight Theater 2 Booth: 2135
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Accelerate Your Journey to the Cloud: A Next-Gen Collaboration Case Study
Speakers: Mark Wehrle (UPenn), Sanjay Srinivasan, PhD (Vonage)
Location: Sun D
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
Speaker: Vijai Shankar (Uniphore)
Location: Sun C
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
New innovations to help you reimagine teamwork and strengthen customer relationships.
Speaker: Joseph Chong (ZOOM)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Choosing the Best Platform for your Microsoft Teams Room
Speakers: Graham Walsh (Neat), Tom Arbuthnot (Empowering.Cloud)
Location: Solution Spotlight Theater 2 Booth: 2135
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Finding the Hidden Value in Your Collaboration Data
Panelists: John Bell (Bandwidth), Jonathon Sass (Vyopta), Ryan Nadel (Microsoft), Geoff Sieron (IR)
Speaker: Beth Schultz (Metrigy)
Location: Osceola A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Data & Analytics
Speakers: Alex Pop (M&T Bank), Craig Burnham (Webex by Cisco)
Location: Enterprise Case Studies Theater
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Managing the Migration from On-prem to the CloudÂ
Panelists: Andy Tatum (Oracle Communications), Joseph Walsh (GoTo), Luiz Domingos (Mitel), Amir Hameed (RingCentral), Theresa Larkin (Zoom)
Speaker: Diane Myers (Metrigy)
Location: Sun A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Collaboration Platforms & UC
Location: Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Building customer experiences that matter for today and tomorrow.
Speaker: Jarod Stokes (Lumen Technologies)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Boost team productivity with generative AI–powered assistant Amazon Q
Speaker: Rajesh Ravi (Amazon Web Services)
Location: Solution Spotlight Theater 2 Booth: 2135
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Instant Impact: Skyrocket Your Contact Center's ROI with Generative AI
Speaker: Edwin Margulies
Location: Sun D
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
Reimagine Service with Trusted AI and Data
Panelist: Richard Byrne (Salesforce)
Speakers: Ryan Nichols (Salesforce), Kelvin Lam (Salesforce)
Location: Sun C
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
Live! CPaaS Showcase Challenge
Speaker: Kevin Nethercott (CPaaS Acceleration Alliance)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Communications in the era of AI
Speakers: Pete Daderko (Microsoft), Caroline Stanford (Microsoft)
Location: Solution Spotlight Theater 2 Booth: 2135
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Unlock CX Insights with Gen AI-Powered Five9 AI Insights
Speakers: Sarika Prasad (Five9), Bailay Backal (Five9)
Location: Solution Spotlight Theater 2 Booth: 2135
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Location: Sun Lobby and Osceola Lobby
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Event Experiences and Networking
Can Business Mobile Convergence Transform Your Workforce?
Panelists: Priti Vakil (Verizon), Lee Essex (Tango Networks), Mahendra Sekaran (Microsoft), Sanjay Srinivasan, PhD (Vonage), Amey Parandekar (Webex by Cisco)
Speakers: Adam Holtby (Omdia), Brent Kelly (Omdia)
Location: Osceola A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Collaboration Platforms & UC
Reality Check: How Not to Fall Behind in AI
Moderators: Derek Top (Opus Research), Amy Stapleton (Opus Research)
Panelists: Dan Miller (Opus Research), Joseph Deluca (Wyndham Hotels & Resorts)
Location: Sun A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: AI & Automation
The View from IT: Aligning IT and Design for Data-Driven Hybrid Workspaces
Panelists: Joseph Jacoboni (NexGen Technologies), Gary Sorrentino (Zoom), Tom Richards (Cisco)
Speaker: Craig Durr (Futurum Group)
Location: Sun B
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Employee Experience
US Bank Case Study: Optimizing the Conferencing Experience Wherever Your Users Are
Moderator: David Danto (Interactive Multimedia & Collaborative Communications Alliance (IMCCA))
Panelist: Walt Henderson (U.S. Bank)
Location: Sun D
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Video Collaboration & A/V
Weyerhaeuser Case Study: Maximizing Value and Efficiency--Insights from a Complex CCaaS Migration
Speakers: Ian Hamilton (Weyerhaeuser), Jon Loane (Weyerhaeuser)
Location: Sun C
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: CX/Contact Center
Location: Sun D
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Networking: Topical Meetups
Track: Video Collaboration & A/V
Post-Session Networking: Weyerhaeuser Case Study
Location: Sun C
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Networking: Topical Meetups
Track: CX/Contact Center
How Intelligent Automation and Organizational Change Management will Turbo Boost Your IT Initiatives
Speaker: Mark Bangerter (Johnson & Johnson)
Location: Sun B
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: AI & Automation
MedStar Health Case Study: Mobility Management
Speaker: Kristina Russell (MedStar Health)
Location: Osceola B
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Collaboration Platforms & UC
Redefining Workspaces: WEM Trends that Enhance the Employee Experience
Speaker: Juanita Coley (Solid Rock Consulting)
Location: Sun A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: CX/Contact Center
Hydration Break Sponsored by Zoom
Location: Sun Lobby and Osceola Lobby
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Event Experiences and Networking
Zoom Keynote Address: Delivering the Future of Employee and Customer Happiness Today
Speaker: Smita Hashim (Zoom)
Location: Osceola CD
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Sessions
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Speaker: Kevan Mah (AWS)
Location: Osceola CD
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Sessions
Speaker: Kira Makagon (RingCentral)
Location: Osceola CD
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Sessions
Panelist: Khozema Shipchandler (Twilio)
Location: Osceola CD
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Sessions
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Panelist: Savinay Berry (Vonage)
Location: Osceola CD
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Sessions
Keynote Fireside Chat: Google Cloud
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Panelist: Kevin Shatzkamer (Google)
Location: Osceola CD
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Sessions
Location: GoTo Booth #1310 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Espresso Bar Sponsored by Twilio
Location: Twilio Booth #911 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Espresso Bar Sponsored by Webex by Cisco
Location: Webex by Cisco Booth #1607 – Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Location: Florida Halls A-F
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Expo Hall
Lunch Station Sponsored by Webex by Cisco
Location: Booth #2101
Session Type: Event Experiences and Networking
Photo Booth Sponsored by Intrado
Location: Intrado Booth #905 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Popcorn Cart Sponsored by Vonage
Location: Vonage Booth #818 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Refreshing Beverages Sponsored by Neat
Location: Neat Booth #1419 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Signature Cocktails and Juice Station Sponsored by RingCentral
Location: RingCentral Booth #1819 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Designing for The New Era of Customer Engagement - A Twilio Masterclass
Speakers: Rae Weon (Twilio), Jen Kantardjian (Twilio), Samantha Stephey (Twilio)
Location: Sun C
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Sponsored Session
TRANSFORMING CUSTOMER AND GUEST EXPERIENCE WITH CONVERSATIONAL AI AT SCALE
Speakers: Joshua Schechter (AMELIA), Jason King
Location: Enterprise Case Studies Theater
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
An Evolving Workplace – Cultivating corporate culture to drive engagement.
Speaker: Daniel Root (Barco)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Speaker: Mukesh Mirchandani (Freshworks)
Location: Solution Spotlight Theater 2 Booth: 2135
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
The Power Of Personal Branding: Further Your Career & Raise Your Profile
Speakers: Christopher Neto (Starin), Dominic Kent (UC Marketing), Josh Blalock (Jabra)
Location: Enterprise Case Studies Theater
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Delight customers and agents with contextual experiences and AI
Speaker: Philip Borden (Twilio)
Location: Solution Spotlight Theater 1 Booth:119
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Powering Efficiency: PSEG's Conversational AI Transformation
Speaker: Rajesh K Sahu (Omilia)
Location: Solution Spotlight Theater 2 Booth: 2135
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Enterprise Leaders Speak Out: Voice Migration--Critical Issues for a (Still) Critical Capability
Moderator: Melissa Swartz (Swartz Consulting)
Panelists: Scott Johnson (Cargill), Georges Habalian (HCA Healthcare), Eric Zweigbaum (Conair)
Location: Osceola A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Collaboration Platforms & UC
Expo Hall Networking Meetup: Making Better Meetings
Location: Community Networking Lounge Booth #1801 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Networking: Topical Meetups
How CX and EX Integration Can Boost Your Business Outcomes
Panelists: Daniel Ziv (Verint), Rakesh Tailor (Genesys), Carmit Diandrea (NICE)
Speakers: Mila D'Antonio (Omdia), Adam Holtby (Omdia)
Location: Sun B
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: CX/Contact Center
Navigating the LLM Landscape: Understanding and Leveraging AI-Powered Features
Speakers: Kevin Kieller (EnableUC), Brent Kelly (Omdia)
Location: Sun A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: AI & Automation
Next Generation 911: Are We There Yet?
Panelists: Martha Buyer (Telecommunications Law), Mark Fletcher (911inform, LLC), Brooks Shannon (Esri), Robin Erkkila (Bandwidth), Jose Alvarado (Intrado)
Speaker: Irwin Lazar (Metrigy)
Location: Osceola B
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Security & Compliance
The Future of Meetings and Meeting Rooms
Panelists: Jeff Smith (Zoom), Ilya Bukshteyn (Microsoft), Holger Reisinger (Jabra), Kevin McMenamy (NEAT), Greg Baribault (HP)
Speaker: Prachi Nema (Omdia)
Location: Sun D
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Video Collaboration & A/V
Telco to Tech-co: Meet your new innovation partner
Speakers: Dave Michels (TalkingPointz), Madhavi Gupta Gupta (e& Enterprise), Matt McKernan (Content Guru)
Location: Enterprise Case Studies Theater
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Enterprise Connect Theater
Location: Sun Foyer
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Location: Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Session
Conversational Intelligence 2024: The Rise of Domain-Specific Language Models
Panelists: Mitch Lieberman (Fidelity Investments), Jorn Ruisch (DHL)
Speakers: Dan Miller (Opus Research), Derek Top (Opus Research)
Location: Sun A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: AI & Automation
Running a Successful RFP for CCaaS Services
Panelists: Shaun Chenault (Verizon), Ashish Seth (RingCentral), Jackie McIntyre (Five9)
Speaker: Julie Gardner (TechCaliber Consulting)
Location: Sun B
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: CX/Contact Center
UC Plus CC: Making the Integration--And Realizing Its Benefits
Panelists: Lauren Brockman (Bandwidth), Danita Belcher (RingCentral), Amey Parandekar (Webex by Cisco), Carlos Aragon (Vonage)
Speaker: Blair Pleasant (COMMfusion)
Location: Osceola B
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Collaboration Platforms & UC
Why Communications/CX Tech Needs a Multi-layered Approach to Security
Moderator: Scott Murphy (Data Perceptions Inc.)
Panelists: Stephen Semmelroth (AVANT Communication), Tony Lauro (Akamai), Josh Crosby (Cloudflare), Brent Feller (eSentire)
Location: Osceola A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Security & Compliance
Location: EC Solution Spotlight Theater #2135 - Expo Hall
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Conference Party Sponsored by Twilio
Location: Coastal Ballroom
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Event Experiences and Networking
Location: Sun Lobby
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Event Experiences and Networking
Cloud 2027: How Will Architectures Shift?
Panelists: David Rosenblatt (World Wide Technology), Paul Ginn (Mitel), John Akerboom (Avaya), Shawn Rolin (Zoom), Jarod Stokes (Lumen Technologies)
Speaker: Zeus Kerravala (ZK Research)
Location: Sun C
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Communications & Collaboration 2027
Optimizing Workplace Tech for Enhanced Employee Experience
Speaker: Melissa Marsh (PLASTARC)
Location: Sun B
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Employee Experience
Ensuring High Reliability for Enterprise UCaaS and CCaaS
Panelists: Douglas Knight (Spectrum Enterprise), Divya Ghai Wakankar (BICS), Robin Alkeine (RingCentral), Sanjay Srinivasan, PhD (Vonage), Gary Sorrentino (Zoom)
Speaker: Steve Leaden (Leaden Associates)
Location: Sun A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Collaboration Platforms & UC
Enterprise Speech Technology Update
Panelists: Alan Ranger (Cognigy), Abhishek Priyam (Sprinklr), Ram Rajagopalan (RingCentral)
Speaker: Jon Arnold (J Arnold & Associates)
Location: Sun C
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: AI & Automation
Location: Sun Lobby
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Event Experiences and Networking
Where is Technology Taking the Employee Experience?
Panelists: Robert Lee Harris (Communications Advantage), Beth Schultz (Metrigy), Jon Arnold (J Arnold & Associates)
Speaker: Lisa Schmeiser (No Jitter / Enterprise Connect)
Location: Sun A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Breakout Session
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Sheila McGee-Smith (McGee-Smith Analytics), Dave Michels (TalkingPointz), Steve Leaden (Leaden Associates), Blair Pleasant (COMMfusion), Zeus Kerravala (ZK Research)
Location: Sun A
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Summit Session