Schedule Builder
View, browse and sort Enterprise Connect 2018 conference sessions. You can sort by:
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Plus, start planning your time at Enterprise Connect 2018 by building your schedule, and then access it during the show via export to your personal calendar or within the Official Mobile App (available in February 2018). Simply register or log-in below to save your selections.
NOTE: Your log-in information would be the same as registration for both the scheduler and mobile app, so please use the same email and password.
Communications APIs: Is CPaaS the Only Way?
Learn the differences between CPaaS and other open API and integration options, and discover which makes most sense for your organization.
Presenter: Mark Winther (Group Vice President and Consulting Partner, Worldwide Telecommunications, IDC)
Panelists: Ganga Ramesh (Director of Product Management, Flowroute), Sacha Gera (SVP Cloud Product & Engineering, kandy.io, Ribbon Communications), Tony Jamous (President, Nexmo, The Vonage API Platform), Devang Sachdev (Director of Solutions, Twilio), Ben Pinkerton (Director of Product Marketing, Vidyo)
Location: Osceola B
Pass type: Entire Event
Track: APIs & Embedded Communications
Core Communications 2021: From Call Control to Digital Transformation?
What—if anything—is the communications platform of the future?
Presenter: Tim Banting (Principal Analyst, Collaboration and Communications, Global Data Plc)
Panelists: Tim Gogal (Director, US East Digital Transformation, Avaya), D.P. Venkatesh (VP & GM Digital Marketing , Broadsoft), Jamie Stark (Senior Program Manager, Microsoft), Joshua Haslett (Vice President, Strategic Innovations, Mitel), Tim Gaines (Sr. Vice President Sales, North America, Unify/Atos)
Location: Sun A
Pass type: Entire Event
Track: Communications & Collaboration 2021
Hot Topic: Digital Transformation
Decision Factors in Choosing a UCaaS Provider
A leading market research analyst provides guidance on how to differentiate among Unified Communications-as-a-Service providers and shares advice on how to pick the one that best suits your enterprise's requirements.
Presenter: Stephen Loynd (Global Program Director, Customer Engagement, Digital Transformation Practice, Frost & Sullivan)
Panelists: Bryan Martin (Chairman & CTO, 8x8), Scott Velting (AVP Product Management, AT&T Hosted Voice and Collaboration Services, AT&T), Karen Hardy (Vice President, Product & Solutions Marketing, Avaya), Guillaume Calot (Global Director of Solution Strategy, Genesys), Mahendra Sekaran (Director, PM, Microsoft)
Location: Sun B
Pass type: Entire Event
Track: Cloud Communications
Hot Topic: Decision Support
Implementing & Managing SD-WAN
SD-WAN technology could save you big money—but only if you do it right. This session will help you avoid the pitfalls and deploy SD-WAN successfully.
Presenter: Phil Edholm (President & Founder, PKE Consulting)
Panelists: Nabil Bitar (CTO for the Large Enterprise & Webscale Segment at Nokia & Nuage Networks, Nokia), Damon Ennis (Senior Vice President, Products, Silver Peak), Parag Thakore (Sr. Director Product Management, VeloCloud by VMware)
Location: Osceola A
Pass type: Entire Event
Track: Systems Management & Network Design
Hot Topic: SD-WAN
Tech Tutorial: Speech Technologies for the Enterprise
A deep dive on speech-to-text and text-to-speech transcription, speech recognition, voice analytics, and more
Presenter: Jon Arnold (Principal, J Arnold & Associates)
Location: Sun D
Pass type: Entire Event
Track: Speech Technologies
Hot Topic: Artificial Intelligence & Analytics
UC Security Problems You Haven’t Thought Of… But Should
Without proper oversight, communications tools can become a weak link in an enterprise security plan. In this session, learn about the latest challenges and the best ways to stay ahead of the risks.
Presenter: Mark Collier (Chief Technology Officer, Securelogix Corporation)
Panelists: Sorell Slaymaker (Evangelist, 128 Technologies), Dr. Ann Cox (Program Manager, Department of Homeland Security), Jan Hickisch (Vice President Global Solution Marketing, Unify)
Location: Sun C
Pass type: Entire Event
Track: Unified Communications & Collaboration
Hot Topic: Security/Compliance
Contact Centers 2021: Enabling the Customer Service Revolution
AI, IoT, and omnichannel show great promise—this session tackles the question of how widely they'll really be deployed within three years.
Presenter: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)
Panelists: Johannes Fischer (Technical Lead, Salesforce Practice, Aria Solutions), Nathan Ziv (VP, Product Management, invoca), Ramesh Rajagopalan (Executive Director, TTEC Consulting), Al Cook (Director of Product Management, Head of Contact Center, Twilio)
Location: Sun A
Pass type: Entire Event
Track: Communications & Collaboration 2021
Hot Topic: Artificial Intelligence & Analytics
Ideation Nation: More than Just Electronic Whiteboards
These new offerings aim to foster creativity and teaming for local and remote teams--real-world problem solving and brainstorming in real time.
Presenter: Ira Weinstein (Managing Partner, Recon Research, Inc.)
Panelists: John Restrick (CTO for Rooms, Cisco), Micah Lemonik (Principal Software Engineer, Google), Angela Sze (Sr. Program Manager, Microsoft), Tim Root (VP of Product Management, Polycom)
Location: Sun C
Pass type: Entire Event
Track: Video Collaboration & A/V
Hot Topic: Digital Transformation
Innovation Showcase: Speech Technologies
Discover the latest in speech technologies in rapid-fire presentations from our Innovation Showcase participants.
Moderator: Dave Michels (Founder and Principal Analyst, TalkingPointz)
Panelists: Scott Stephenson, PhD (CEO, Deepgram), Evan Macmillan (Co-Founder, CEO, Gridspace), Scott Gluck (RVP, Sales Engineering, NewVoiceMedia), Tony Lorentzen (SVP and General Manager, Voice and Security Solutions, Nuance Enterprise Division , Nuance Communications), Dimitris Vassos (Founder & CEO, Omilia), Quinn Agen (Global Business Development, Omilia), Ian Firth (VP Products, Speechmatics)
Location: Osceola B
Pass type: Entire Event, Expo Plus, Exhibitor Booth Staff, Speaker
Track: Speech Technologies
Is Digital Workplace the New Collaboration?
Benchmark studies show that UC&C is a critical element of success in digital transformation. Make sure your enterprise succeeds with this critical first step.
Presenter: Robin Gareiss (President, Nemertes Research)
Location: Sun D
Pass type: Entire Event
Track: Unified Communications & Collaboration
Hot Topic: Digital Transformation
SIP Trunking: Getting the Implementation Right
When it comes to capturing the promised SIP trunk savings, the devil's in the details of your rollout.
Presenter: Elizabeth English (Founder and Principal, EE and Associates, LLC)
Panelists: Eric E. Bauer (VP of Marketing and Business Development, AudioCodes), Kelsyn Rooks (Product Management Lead, Enterprise SBC, Nokia), Ted Smith (Senior Director, Sales Consulting, Oracle Communications), Kevin Isacks (VP SaaS Solutions Engineering, Ribbon Communications)
Location: Osceola A
Pass type: Entire Event
Track: SIP/SIP Trunking
Hot Topic: Organization & Management
WebRTC Reality Check: Is This the Year?
Discover what's what with WebRTC in the enterprise now that all major browsers support the standard.
Moderator: Irwin Lazar (Vice President and Service Director, Nemertes Research)
Panelists: Varun Singh (CEO, callstats.io), Miguel Lopes (VP of Product Management, Dialogic), Sacha Gera (SVP Cloud Product & Engineering, kandy.io, Ribbon Communications), Tejas Bhandarkar (VP Product & Design, TokBox)
Location: Sun B
Pass type: Entire Event
Track: APIs & Embedded Communications
Is Team Collaboration the Future of Enterprise Communications?
A strategic discussion of the role Team Collaboration is likely to play, and what you must do to prepare for it.
Moderators: Beth Schultz (Editor / Program Co-chair, No Jitter / Enterprise Connect), Jim Burton (President, C-T Link)
Panelists: Oji Udezue (Head of Product, Atlassian Stride, Atlassian), Jonathan Rosenberg (Vice President & Chief Technology Officer, Collaboration Technology Group, Cisco), Lori Wright (General Manager, Microsoft Teams Marketing, Microsoft), Kira Makagon (Executive Vice President of Innovation, RingCentral), Ilan Frank (Head of Enterprise Product, Slack), Jan Hickisch (Vice President Global Solution Marketing, Unify)
Location: Osceola C
Pass type: Entire Event
Track: Keynotes & General Sessions
Video and A/V 2021: From Video to Virtual/Augmented Reality
The video space is changing rapidly—find out how to plan for the new technologies and work styles that will drive the change.
Moderator: Ira Weinstein (Managing Partner, Recon Research, Inc.)
Panelists: Andy Payne (Sr. Director - Cisco Cloud Collaboration - Emerging Products, Cisco), Joan Vandermate (Head of Marketing, Logitech), Sandhya Rao (Principal Product Manager, Microsoft), Ami Barzelay (Technical Business Development Manager, Vidyo)
Location: Sun A
Pass type: Entire Event
Track: Communications & Collaboration 2021
Your Next Job Today: How Emerging Tech Will Change What You Do and How You Do It
It's no secret that emerging technologies promise disruptive change to enterprise communications and collaboration.
Presenter: Beth Schultz (Editor / Program Co-chair, No Jitter / Enterprise Connect)
Panelists: John O'Meara (Manager UC – Integration Services, Boeing), Stacy Foster (Facilities and Technology Director, Chemonics International), Chris Abrams (Director, IT Shared Services, Yum!Brands)
Location: Osceola C
Pass type: Entire Event
Track: Keynotes & General Sessions
Industry Vision Address: Vonage
Presenter: Alan Masarek (CEO, Vonage)
Location: Osceola C
Pass type: Entire Event
Track: Keynotes & General Sessions
Moderator: Jim Nystrom (SVP, Global Enterprise Sales, Channels, and Account Management, Five9)
Panelists: Gary Britton (VP Operations Enablement, Teladoc), Kim Mowery (VP of Marketing, Rocketloans), Anu Agarwal (Principal Architect, Microsoft Dynamics 365, Microsoft)
Location: Osceola 1
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Hot Topic: Digital Transformation
Speaker: Mike Asebrook (Director, Product Marketing - Customer Service, Pegasystems)
Location: Sun C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Presenter: Vikram Verma (CEO, 8x8)
Location: Osceola C
Pass type: Entire Event
Track: Keynotes & General Sessions
Industry Vision Address: Mitel
Presenter: Joshua Haslett (Vice President, Strategic Innovations, Mitel)
Location: Osceola C
Pass type: Entire Event
Track: Keynotes & General Sessions
Cloud Communications 2021: Is the Cloud Unavoidable?
Cloud communications start with UCaaS, but they don't end there. What role will cloud-based services be playing in communications by 2021?
Presenter: Zeus Kerravala (Founder and Principal Analyst, ZK Research)
Panelists: Darren Hakeman (Senior Vice President of Strategy, Analytics & Corporate Development, 8x8), Michael Affronti (VP of Product, Fuze), Greg Zweig (Director of Solutions Marketing , Ribbon Communications), Praful Shah (Chief Strategy Officer, RingCentral), Omar Javaid (Chief Product Officer, Vonage)
Location: Sun A
Pass type: Entire Event
Track: Communications & Collaboration 2021
Hot Topic: Artificial Intelligence & Analytics
Contact Center Market Report: The Cloud and Beyond
The industry's leading analyst provides insights on the evolving vendor landscape and the technology trends that are driving transformation.
Presenter: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)
Location: Osceola A
Pass type: Entire Event
Track: Contact Center & Customer Experience
Hot Topic: Artificial Intelligence & Analytics
Planning the Lifecycle of a UCaaS Project
A step-by-step walk through everything you need to do to evaluate, plan, and execute a potential UCaaS migration for some or all of your sites.
Presenter: Dave Stein (President, Stein Technology Consulting)
Panelists: Chris Stegh (CTO and VP of Strategy, Enabling Technologies), Ryan Smith (Director of Product Marketing Cloud Solutions, Mitel), Jeff Savage (Vice President of Sales, Vonage)
Location: Sun D
Pass type: Entire Event
Track: Cloud Communications
Hot Topic: Decision Support
Session Initiation Protocol (SIP) still plays a vital role in many if not most implementations. Make sure you understand how it works and why it's still important.
Presenter: Andrew Prokop (Director of Emerging Technologies, Arrow SI)
Location: Naples
Pass type: Entire Event
Track: SIP/SIP Trunking
Sponsored Session: Break Down Technology Silos for Better Employee and Customer Experiences
Sponsor Speakers: Noel Roberts (CTO and VP, Marketing, Aria Solutions), Johannes Fischer (Technical Lead, Salesforce Practice, Aria Solutions)
Location: Osceola 1
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Sponsor Speakers: David Berman (President, Zoom Video Communications), Paul Cheesbrough (Chief Technology Officer, 21st Century Fox)
Location: Sun C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Team Collaboration Applications: Market Overview
A leading market research analyst provides a status report on the team collaboration market landscape and outlines key evaluation criteria to help in your decision-making process.
Presenter: Diane Myers (Senior Research Director, IHS Markit)
Panelists: Val Agostino (Senior Director of Product Management, Cisco), Dan Stevenson (Principal GPM, Microsoft), Richard Townhill (VP of Product Management, Video, RingCentral), Holger Stotz (Director OpenScape Cloud and Circuit North America, Unify)
Location: Sun B
Pass type: Entire Event
Track: Team Collaboration
Hot Topic: Decision Support
UCaaS Access: Which On-Ramp Should You Take to the Cloud?
What WAN strategy is best for filling out your UCaaS architecture?
Presenter: Rafael Benitez (Research Director, Gartner)
Location: Osceola B
Pass type: Entire Event
Track: Cloud Communications
Contact Center Executive Forum: The Cloud and Beyond
Thought leaders from the Contact Center/Customer Experience segment discuss and debate the state of the market and technology.
Moderator: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)
Panelists: Mercer Rowe (SVP and GM, Cloud Services, Avaya), Rob Amster (Director - Americas Contact Center Sales, Cisco), Jim Hickey (Vice President, Product Strategy & Innovation, Five9), Janelle Matthews (SVP of Solutions and Product Marketing, Genesys), Paul Jarman (CEO, NICE inContact)
Location: Osceola A
Pass type: Entire Event
Track: Contact Center & Customer Experience
Hot Topic: Artificial Intelligence & Analytics
Hackathon Spotlight: Programmable Communications is for Everyone
Meet the hackers (they're just like you and me) and see what they created in just a couple days at TADHack mini Orlando, the weekend before the show.
Moderator: Alan Quayle (Owner, TADHack)
Panelists: Bruno Harger Alves (Winner, TADHack), Steffen Camarato (Winner, TADHack), Koushik Chatterjee (Winner, TADHack), Hunter Henry (Winner, TADHack), Vikki Horn (Winner, TADHack), Nicolas Jaramillo (Winner, TADHack), Travis Konarik (Winner, TADHack), Jeremiah Lantzer (Winner, TADHack), Conner Luzier (Winner, TADHack), Muntaser Jems Syed (Winner, TADHack), Mathew Tanner (Winner, TADHack), Giancarlos Toro (Winner, TADHack), Chris Woodle (Winner, TADHack)
Location: Osceola B
Pass type: Entire Event
Track: APIs & Embedded Communications
Hot Topic: Digital Transformation
Mobility 2021: Preparing for the (Even More) Mobile Enterprise
Will 5G networks and new collaboration tools transform the mobile experience—and will enterprises finally cut the cord?
Presenter: Michael Finneran (President, dBrn Associates)
Panelists: Sanjay Bhatia (VP, Solutions Marketing & Strategy, Ribbon Communications), Jose Pastor (VP of Product Management, RingCentral), Joe Martin (VP, Wireless Solution Enablement, Sprint), Alex Doyle (Director of Product Management & Development, Verizon)
Location: Sun A
Pass type: Entire Event
Track: Communications & Collaboration 2021
Hot Topic: Mobility
Sponsored Session: Contact Center AI That Works
Sponsor Speaker: John Connors (Senior Director of Digital Transformation, eGain Corporation)
Location: Sun C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Panelists: Dustin Johnson (Global Customer Experience IT Portfolio Leader, Halyard Health), Laura Hind (IT Manager, Customer Engagement Program PSS, MTD Products, Inc,), Scott Gluck (RVP, Sales Engineering, NewVoiceMedia)
Sponsor Speaker: Tim Krakowski (Principal Solution Engineer, Salesforce)
Location: Osceola 1
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Team Collab App Decision Factors: Enterprise Adopters Share Their Experiences
Enterprise IT professionals share their team collaboration decision-making, deployment, and adoption stories.
Moderator: Blair Pleasant (President & Principal Analyst, COMMfusion LLC)
Panelists: Phillip Miller (Director of Infrastructure & Technical Engineering, Brooks Brothers), Richard Bugbee (Manager, IT, Unified Communications & Telecom, Charter Communications), Joe Chambers (Senior Project Manager, Mott MacDonald), Jeremy Lesch (Director of IT, Welltok)
Location: Sun B
Pass type: Entire Event
Track: Team Collaboration
Hot Topic: Decision Support
Location: Exhibit Hall Lower Level
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
EC Theater Session: Fueling Enterprise AI with Communications Data
Sponsor Speaker: Keith Johnson (CTO, Fuze)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
EC Theater Session: Work Intuitive with Cisco Meetings
Sponsor Speaker: Mark Nash (Director, Meetings & Team Collaboration Sales & Go to Market, Cisco Systems, Inc.)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
EC Theater Session: Evolving Workplace Communication
Sponsor Speaker: Cynthia Lee (Product Manager- Zoom Rooms , Zoom)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Location: Exhibit Hall Lower Level
Pass type: Entire Event, Tue-Thu Conference, Expo Plus, Exhibitor Booth Staff
Track: Open to All
EC Theater Session: Leveraging Emergency Notifications for Enhanced Enterprise Safety
Sponsor Speaker: Allan Gaspe (Sales Engineer, West)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
EC Theater Session: Successfully Engaging the Digital Customer
Sponsor Speaker: Mayank Choudhary (Director, Product Marketing, Oracle Communications)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Location: Gaylord Palms Hotel Entrance
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Attendee Breakfast - Sponsored by 8x8
Location: Osceola and Sun Lobbies
Pass type: Entire Event, Tue-Thu Conference
Aligning Team Messaging with Your Broader Collaboration Goals
Planning for an enterprise-wide team messaging deployment means taking into account not just team-by-team or department-level needs but how the tool or tools of choice fit into broader collaboration goals.
Moderator: Art Schoeller (Vice President & Principal Analyst, Forrester Research)
Panelists: John Mathew (EVP of Products & Strategy, CafeX), Dejan Deklich (Chief Product Officer, 8x8), Dan Stevenson (Principal GPM, Microsoft), Richard Townhill (VP of Product Management, Video, RingCentral)
Location: Sun A
Pass type: Entire Event, Tue-Thu Conference
Track: Team Collaboration
Hot Topic: Organization & Management
End-Users Speak Out: Taming the Global Video and A/V Environment
Hear from your peers, and join the conversation on the biggest technology, management, and organizational challenges to success in enterprise videoconferencing and A/V.
Moderator: Ira Weinstein (Managing Partner, Recon Research, Inc.)
Panelists: Dennis Vallone (Sr. Manager, IT, Enterprise Video & Collaboration Technologies, BAYADA Home Health Care), Richard Bugbee (Manager, IT, Unified Communications & Telecom, Charter Communications), Aaron Roe (Managing Director, ITS, Deloitte), Andy Howard (Founder & Managing Director, Howard & Associates)
Location: Sun B
Pass type: Entire Event, Tue-Thu Conference
Track: Video Collaboration & A/V
Is Apple Really Ready for the Enterprise?
Learn about the new Business Chat feature, and see how other integrations and partnerships are working out in the real world.
Presenter: Michael Finneran (President, dBrn Associates)
Location: Sun C
Pass type: Entire Event, Tue-Thu Conference
Track: Unified Communications & Collaboration
Hot Topic: Mobility
Trends in Session Border Controllers: Virtualization & Security
The Session Border Controller (SBC), long an important element at the edge of an IP communications deployment, continues to evolve as enterprise network demands and best practices change.
Presenter: Gary Audin (President, Delphi, Inc.)
Panelists: Eric E. Bauer (VP of Marketing and Business Development, AudioCodes), Miguel Lopes (VP of Product Management, Dialogic), Brian Gregory (Director of Solutions Marketing, Edgewater Networks), Walter Kenrich (Director, Solutions Marketing, Ribbon Communications), Rajat Gopal (Director of Product Strategy, CGBU, Oracle)
Location: Osceola B
Pass type: Entire Event, Tue-Thu Conference
Track: SIP/SIP Trunking
Hot Topic: Security/Compliance
UCaaS: Contending with Vendor Lock-in and Consolidation Woes
With the guidance of a leading market research analyst, learn how to assure delivery of quality UC services with minimal disruption should your provider be swept up in or generating the consolidation wave.
Presenter: Diane Myers (Senior Research Director, IHS Markit)
Panelists: Bryan Martin (Chairman and CTO, 8x8), Mark Straton (Vice President of Product Marketing and Influencer Relations, BroadSoft), Eric Hanson (VP of Product Marketing, Fuze), Nicole Bogard (Director, Solutions Marketing, Mitel), Marcus Schmidt (Senior Director of Product Management, West)
Location: Osceola A
Pass type: Entire Event, Tue-Thu Conference
Track: Cloud Communications
Hot Topic: Decision Support
Presenter: Eric Krapf (GM & Program Chair/ Publisher, Enterprise Connect/No Jitter)
Location: Osceola C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Best of Enterprise Connect Award
Presenter: Michelle Burbick (Associate Editor / Program Coordinator, No Jitter / Enterprise Connect)
Location: Osceola C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Enterprise Summit: What’s the Way Forward for Communications & Collaboration?
Enterprise end users tackle the biggest issues and challenges in a freewheeling discussion.
Moderator: Beth Schultz (Editor / Program Co-chair, No Jitter / Enterprise Connect)
Panelists: John Herbert (EVP & CIO, 21st Century Fox), Ronald Sattan (Vice President and CIO Americas, Mott MacDonald), Michael Sherwood (Director of Technology and Innovation, City of Las Vegas), Jason Kasch (Chief Information Officer, Structural Group)
Location: Osceola C
Pass type: Entire Event, Tue-Thu Conference
Track: Keynotes & General Sessions
Hot Topic: Decision Support
Presenter: Jonathan Rosenberg (Vice President & Chief Technology Officer, Collaboration Technology Group, Cisco)
Location: Osceola C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Keynotes & General Sessions
Attendee Break - Sponsored by Mitel
Location: Osceola Lobby
Pass type: Entire Event, Tue-Thu Conference
Presenter: Cal Henderson (CTO & Co-Founder, Slack)
Location: Osceola C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Keynotes & General Sessions
Presenter: Collin Davis (General Manager, Alexa for Business, Amazon Web Services)
Location: Osceola C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Keynotes & General Sessions
Location: Exhibit Hall Lower Level
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
EC Theater Session: Cloud, Convergence, and AI boost Natural Enterprise Collaboration
Sponsor Speaker: Jeffrey Zhou (Director of Enterprise Cloud Communication Marketing Dept., Huawei Technologies Co.,Ltd.)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
EC Theater Session: Making Technology the Heart of Successful Teams
Sponsor Speaker: Ryan Smith (Cloud Advocate, Mitel)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
EC Theater Session: Get Real! Escape the Abstract and Make it Real with Journey Reconstruction
Sponsor Speakers: Erin Van Remortel (Customer Experience Strategist , Verizon Enterprise Solutions), Cary Cusumano (Customer Experience Designer, Verizon Enterprise Solutions)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Cisco vs. Microsoft: Taking the Battle Beyond UC
The positions are shaping up as Teams vs. Spark. But that's just part of the story; there's video, AI, and more also driving the latest moves by the two giants.
Presenters: Phil Edholm (President & Founder, PKE Consulting), Brent Kelly (President & Principal Analyst, KelCor)
Location: Sun A
Pass type: Entire Event, Tue-Thu Conference
Track: Unified Communications & Collaboration
Hot Topic: Decision Support
EC Theater Session: Next Wave is Here: Think beyond the cloud
Sponsor Speaker: Meghan Keough (VP of Product Marketing, 8x8)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Sponsored Session: Customer Journey Case Study: Omni-Channel in Action
Sponsor Speakers: John Rees (CCO, Content Guru), Sam Fuller (Head of Customer Service, UK Power Networks)
Location: Osceola 1
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All, Contact Center & Customer Experience
Hot Topic: Digital Transformation
Sponsored Session: The Heart of Team Collaboration ROI: User Experience and Adoption
Sponsor Speaker: Tim Gaines (Sr. Vice President Sales, North America, Unify/Atos)
Location: Sun C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Why You Should Embrace the API Movement
DIY isn't just for home improvement. By empowering your teams to write code and use APIs, you can deliver better options and features to your end users.
Presenter: Justin Haefner (Collaboration Architect, Medtronic)
Location: Osceola A
Pass type: Entire Event, Tue-Thu Conference
Track: APIs & Embedded Communications
Digital Hubs: UC’s Portal to the Enterprise?
These new products aim to integrate, customize, and leverage technology—including communications and collaboration--to make people more productive. How essential are they to your future environment?
Presenter: Robin Gareiss (President, Nemertes Research)
Panelists: Dawn Herndon (Director, Global Sales, IBM Watson Work & Collaboration, IBM), Martyn Perks (Head of Customer Insight, Unily / Brightstarr)
Location: Sun D
Pass type: Entire Event, Tue-Thu Conference
Track: Unified Communications & Collaboration
Hot Topic: Digital Transformation
IoT: Market, Players & Opportunities
You may have great ideas for how IoT can benefit your enterprise. But how do you go about turning that vision into reality?
Presenter: Michael Finneran (President, dBrn Associates)
Panelists: Andrew Prokop (Director of Emerging Technologies, Arrow SI), Joe Mosele (VP-IoT Solutions, AT&T), Su Le (Practice Lead, Cisco), Richard Tworek (VP of Next Generation Technology, GM of CloudLink, Mitel)
Location: Osceola B
Pass type: Entire Event, Tue-Thu Conference
Track: Systems Management & Network Design
Hot Topic: Internet of Things (IoT)
Video and A/V Managed Services: New Offerings Address New Enterprise Requirements
Today's managed service offerings provide more than just outsourced staff. They bring best practices, efficiency, and new technologies to the table.
Moderator: Ira Weinstein (Managing Partner, Recon Research, Inc.)
Panelists: Chris Bottger (VP, AVI-SPL), Brad Sousa (CTO, AVI Systems), David Danto (Principal Consultant, Dimension Data), Raymond Alves (Chief Solutions Officer, Kinly), Ivan Montoya (VP - Marketing and Business Development, Vyopta)
Location: Sun B
Pass type: Entire Event, Tue-Thu Conference
Track: Video Collaboration & A/V
Sponsor Speaker: Steve Forcum (Systems Engineering, Avaya)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
EC Theater Session: Internet of Things: Enhancing the Connected Customer Experience
Sponsor Speaker: David Lover (Vice President Strategy and Technology, Arrow Systems Integration, Inc.)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Sponsored Session: GDPR: Impact on Security from EU to US
Sponsor Speaker: Tom Minifie (General Manager, AVST)
Location: Sun C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Sponsored Session: Why a Digital Collaboration Strategy Creates Value
Sponsor Speaker: John Stewart (Director of Unified Communications and Collaboration Engineering, AVI-SPL)
Location: Osceola 1
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Attendee Break - Sponsored by RingCentral, Inc.
Location: Osceola and Sun Lobbies
Pass type: Entire Event, Tue-Thu Conference
Cloud Contact Center 2.0: What’s Next
Now that Cloud Contact Centers have gained acceptance as a compelling alternative to CPE, how will Cloud offerings continue to evolve from here?
Presenter: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)
Panelists: Lisa Clark (VP, Product Management, 8x8), Dan Rood (Vice President, Product Marketing, Genesys), John Finch (AVP Product Marketing, RingCentral), Matt Despain (Chief Product Officer, Serenova), Folia Grace (VP, Marketing, Talkdesk)
Location: Sun B
Pass type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Hot Topic: Artificial Intelligence & Analytics
EC Theater Session: Connecting Today's Enterprise Workforce with Collaborative Communications
Sponsor Speaker: Geoff Huang (VP Product Marketing, RingCentral)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
How Cost Factors Affect Your Cloud Migration
Moving to the cloud will likely change the cost structures around many aspects of your enterprise's communications environment. Find out how to plan for and deal with these changes.
Presenter: Marty Parker (Principal Consultant, UniComm Consulting)
Panelists: Nicole Bogard (Director, Solutions Marketing, Mitel), Curtis Petersen (SVP of Cloud Operations , RingCentral), Frank Ciccone (Executive Director, Advanced Solutions Team, Verizon), Sanjay Srinivasan, PhD (Vice President and Chief Technology Architect Business Engineering, Vonage)
Location: Osceola A
Pass type: Entire Event, Tue-Thu Conference
Track: Cloud Communications
Hot Topic: Organization & Management
How Emerging Technologies Challenge Realtime Performance Over IP
You find your network is failing to deliver acceptable realtime quality of service. What do you do?.
Presenter: Terry Slattery (Principal Consultant, NetCraftsmen)
Location: Osceola B
Pass type: Entire Event, Tue-Thu Conference
Track: Systems Management & Network Design
Skype for Business & Teams: Navigating the Twisty Road Ahead
What's the best path forward for Skype for Business cloud and premises deployments in Microsoft's Teams-centric future? This session will dissect your options.
Presenter: Kevin Kieller (Partner, enableUC)
Location: Sun A
Pass type: Entire Event, Tue-Thu Conference
Track: Unified Communications & Collaboration
Hot Topic: Decision Support
Understanding AI—Beyond the Hype
This practical overview will help you ask the right questions to your vendors to understand what role AI should play in your communications strategy.
Presenter: Brent Kelly (President & Principal Analyst, KelCor)
Panelists: Randy Holl (Head of AI, North America, Afiniti), Chris Connolly (Vice President, Solution Strategy, Genesys), Andy Payne (Sr. Director - Cisco Cloud Collaboration - Emerging Products, Cisco), Jon Brunn (Cognitive and AI Lead, IBM Watson Work, IBM), Senthil Velayutham (Architect - Microsoft Teams, Microsoft), Bobby Amezaga (Senior Director Product Marketing, Salesforce)
Location: Sun D
Pass type: Entire Event, Tue-Thu Conference
Track: APIs & Embedded Communications
Hot Topic: Artificial Intelligence & Analytics
EC Theater Session: Security exposure on my UC infrastructure – What Options do I have?
Sponsor Speaker: Kevin Isacks (VP SaaS Solutions Engineering, Ribbon Communications)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Sponsored Session: Conversational customer engagement in the cloud
Sponsor Speaker: Callan Schebella (CEO, Inference Solutions)
Location: Sun C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Sponsored Session: Getting More out of Your Cloud Spend
Sponsor Speaker: Chris Price (Manager, Sales Engineering, Jive Communications, Inc.)
Location: Osceola 1
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Location: Exhibit Hall Lower Level
Pass type: Entire Event, Tue-Thu Conference, Expo Plus, Exhibitor Booth Staff
Track: Open to All
EC Theater Session: Business Process Automation: Integration Platform as a Service
Sponsor Speaker: Kristy Thomas (Vice President UCaaS, Masergy)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
EC Theater Session: Bringing the world back home to you: how AI will make jobs, not end them
Sponsor Speaker: Nour Addine Ayyoub (Founder & CEO, ZaiLab)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Sponsor Speakers: Art Schoeller (Vice President & Principal Analyst, Forrester Research), Dean Pipes (Chief Innovation Officer, TetraVX)
Location: Sun C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Sponsored Session: Mobile-Native UCaaS uniquely leveraging RCS and LTE network investments
Sponsor Speaker: Guillaume Le Mener (GM, Enterprise Communications, Mavenir)
Location: Osceola 1
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
EC Theater Session: Case Study: Supercharging your CX Efforts with WFO
Sponsor Speaker: Mike Berlin (VP of WFO practice, Serenova)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
EC Theater Session: Innovative Enterprise-Grade Transformation: Let's Cut Through the Buzzwords
Sponsor Speaker: Patrick Kolencherry (Sr. Product Marketing Manager, Contact Center, Twilio)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Location: Gaylord Palms Hotel Entrance
Pass type: Entire Event, Tue-Thu Conference, Expo Plus, Exhibitor Booth Staff
Track: Open to All
Are Speech Technologies Ready for the Enterprise?
Discover how enterprises are using speech-to-text transcription and applying speech analytics and other technologies to the spoken word.
Presenter: Robert Harris (President, Communications Advantage)
Panelists: Serge Lachapelle (Director of Product Management, Google WebRTC), Senthil Velayutham (Architect - Microsoft Teams, Microsoft), Jay Blazensky (Chief Revenue Officer, VoiceBase)
Location: Osceola B
Pass type: Entire Event, Tue-Thu Conference
Track: Speech Technologies
Hot Topic: Artificial Intelligence & Analytics
Avoiding the "Gotchas" in a Cloud Migration
From number porting to testing, a consultant who has taken many businesses through their move to the cloud will share her tips about the issues most likely to trip you up.
Presenter: Melissa Swartz (President, Swartz Consulting)
Panelists: Mehdi Salour (Senior Vice President of Network Operations and DevOps, 8x8), Skip Chilcott (Global Head of Product Marketing, IR), Curtis Petersen (SVP of Cloud Operations , RingCentral), Jamshid Rezaei (CIO, Mitel), Chad Elford (Global Director Product Management, Business Collaboration - UCaaS Solutions, Tata Communications)
Location: Sun A
Pass type: Entire Event, Tue-Thu Conference
Track: Cloud Communications
Enterprise Case Studies: How We Made Our Contact Center Upgrade Decision
Business and technical execs discuss what drove their decisions to update their contact center infrastructure and why they chose a premises, hybrid, or cloud approach for their businesses.
Moderator: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)
Panelists: Glenn Gemmill (Vice President for the Customer Care Center, Coca Cola), Julie Bobbitt (Sales Manager, Inogen), Ed Albrektsen (Director, Vendor Solutions and Audit, McKesson), Edmund Siy (VP Business Transformation, Mercy), Cam Lawler (Enterprise Applications Director, Movement Mortgage), Seth Van Sickel (Director of Operations, Sling TV)
Location: Sun B
Pass type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
How to Deal with API Proliferation
A leading global telecom analyst addresses the problem of API proliferation and shares tips on how to put together a smart API strategy.
Presenter: Mark Winther (Group Vice President and Consulting Partner, Worldwide Telecommunications, IDC)
Panelists: Joe LaRosa (Engineer, NetCraftsmen), James Steadman (Senior Director, Product Management , Oracle)
Location: Sun C
Pass type: Entire Event, Tue-Thu Conference
Track: APIs & Embedded Communications
Huddle Rooms 101: How to Make the Most of Your Huddle Room Estate
Boardrooms are important, but huddle rooms are the real workhorses of the organization. This session will provide insight into getting the most out of these small but vital spaces.
Presenter: Ira Weinstein (Managing Partner, Recon Research, Inc.)
Panelists: John Restrick (CTO for Rooms, Cisco), Ted Colton (Vice President, Crestron), Andrew Border (Vice President - Dolby Voice, Dolby), Dacheng Simon Dai (CTO - Huawei Enterprise Communications, Huawei), Chris Thorson (Senior Director, Product Marketing, Polycom)
Location: Osceola A
Pass type: Entire Event, Tue-Thu Conference
Track: Video Collaboration & A/V
Industry Vision Address: RingCentral
Presenter: Dave Sipes (Chief Operating Officer, RingCentral)
Location: Osceola C
Pass type: Entire Event, Tue-Thu Conference
Track: Keynotes & General Sessions
Industry Vision Address - Google
Presenter: Diane Chaleff (Office of the CTO, Google Cloud Suite)
Location: Osceola C
Pass type: Entire Event, Tue-Thu Conference
Track: Keynotes & General Sessions
Industry Vision Address - Avaya
Presenter: Laurent Philonenko (Senior Vice President and General Manager of Solutions & Technology, Avaya)
Location: Osceola C
Pass type: Entire Event, Tue-Thu Conference
Track: Keynotes & General Sessions
Presenter: Bob Davis (Corporate Vice President, Office 365 Engineering, Microsoft)
Location: Osceola C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Keynotes & General Sessions
Attendee Break - Sponsored by Microsoft
Location: Osceola Lobby
Pass type: Entire Event, Tue-Thu Conference
Has the Software-Communications Revolution Finally Arrived?
The hardware-to-software transition opens the door to embedded communications, cloud services, and next-gen integrations like AI and IoT. How close are we to true fulfillment of this trend, and what does it mean for you?
Moderators: Beth Schultz (Editor / Program Co-chair, No Jitter / Enterprise Connect), Zeus Kerravala (Founder and Principal Analyst, ZK Research)
Panelists: Dejan Deklich (Chief Product Officer, 8x8), George Wilson (Director WW Collaboration Sales, Cisco), Patrick Joggerst (CMO & EVP, Business Development, Ribbon Communications), Bob Davis (Corporate Vice President, Office 365 Engineering, Microsoft), Al Cook (Director of Product Management, Head of Contact Center, Twilio), Alan Masarek (CEO, Vonage)
Location: Osceola C
Pass type: Entire Event, Tue-Thu Conference
Track: Keynotes & General Sessions
Presenter: Frerk-Malte Feller (Director of Workplace Ecosystem Partnerships, Facebook)
Location: Osceola C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Keynotes & General Sessions
Location: Exhibit Hall Lower Level
Pass type: Entire Event, Tue-Thu Conference, Expo Plus, Exhibitor Booth Staff
Track: Open to All
EC Theater Session: Bring the Power of AI to the Contact Center
Sponsor Speaker: Pasquale DeMaio (General Manager of Amazon Connect, Amazon Web Services)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
EC Theater Session: Teams in 20
Sponsor Speaker: Taimoor Husain (Global Business Lead, Microsoft)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Ask the Expert: An Interactive Session on Network & Systems Management
Bring your toughest challenges and most vexing questions; the top independent consultant and a panel of experts (plus your peers in the audience) will talk it through with you. This session is all about audience participation and interaction.
Moderator: Terry Slattery (Principal Consultant, NetCraftsmen)
Panelists: Michael Finneran (President, dBrn Associates), Joe LaRosa (Engineer, NetCraftsmen), Phil Edholm (President & Founder, PKE Consulting), Melissa Swartz (President, Swartz Consulting)
Location: Sun B
Pass type: Entire Event, Tue-Thu Conference
Track: Systems Management & Network Design
Building Your Holistic UC/CC Business Case and Plan
Test your budgeting chops! A UC consultant will share the essentials of how to get funding for your projects, and then you'll team up in an interactive exercise on what you've learned. Members of the "winning" team will receive $10 Starbucks cards.
Presenter: Stephen Leaden (President, Leaden Associates)
Location: Osceola B
Pass type: Entire Event, Tue-Thu Conference
Track: Unified Communications & Collaboration
EC Theater Session: Mass Notification Made Easy
Sponsor Speaker: Rick Hamilton (Eastern Regional Technical Support Manager, Valcom)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Sponsored Session: How Mobile Trends Will Drive Communication for a Connected World
Sponsor Speaker: Patrick Harper (Chief Technology Officer, PGi)
Location: Sun C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Sponsor Speakers: David Berman (President, Zoom Video Communications), Ann-Marie Darrough (Director, Offering Management, IBM Watson Work, IBM)
Location: Osceola 1
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Moving Video Conferencing to the Cloud
What does the explosion of interest and competition in cloud-based video conferencing mean for your enterprise, and what should drive your decisions in this area?
Moderator: Ira Weinstein (Managing Partner, Recon Research, Inc.)
Panelists: Mark Strassman (Chief Product Officer, BlueJeans), Shan Sinha (CEO / CO-Founder, Highfive), Jordan Owens (VP - Architecture, Pexip), William MacDonald (CTO, Starleaf), Tom-Erik Lia (CEO , Videxio), Janelle Raney (Product Marketing Executive, Zoom)
Location: Osceola A
Pass type: Entire Event, Tue-Thu Conference
Track: Video Collaboration & A/V
Planning for Your Next Generation of SIP Trunking Services
Even if you've already deployed SIP Trunks, there's still opportunity for you to get new features and maybe even save more money.
Presenters: Joseph Schmidt (Project Director, TechCaliber Consulting (TC2)), Anthony Mangino (Project Director, TechCaliber Consulting (TC2))
Panelists: Nora Cheseby (AVP Product Management, BVoIP, Toll Free, and Core Voice Services, AT&T), Mike Robles (Director of Product Management, CenturyLink), Derek Curl (Product Director for Enterprise Unified Communications (UC) & IP Communications, Verizon), Jake Kanter (Product Marketing Manager, Twilio)
Location: Sun A
Pass type: Entire Event, Tue-Thu Conference
Track: SIP/SIP Trunking
The Role of Digital Transformation in Customer Care
A look at evolving business and technology trends that are driving transformation in customer experience via the contact center.
Presenter: Melanie Turek (VP of Research, Connected Work, Frost & Sullivan)
Panelists: Joe Manuele (Group Executive, Customer Experience & Collaboration, Dimension Data), Rodney Hassard (Global Solutions Director for Self-Service, Genesys), Chris Bauserman (VP, Segment & Product Marketing, NICE inContact), Brian Kracik (Senior Director, Product Marketing, Oracle Communications), Alla Reznik (Director, Product and Innovation, Customer Experience Solutions, Verizon)
Location: Sun D
Pass type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Hot Topic: Organization & Management
Sponsor Speaker: Sanjay Srinivasan (PhD, VP and Chief Technology Architect, Vonage)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Sponsor Speaker: Brad Roldan (Director of Messaging Product Strategy, Bandwidth)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Cloud Tradeoffs: Customization vs. Off-the-Shelf, Cost vs. Agility
There are compelling reasons to move to the cloud—and also not to move. This session helps you weigh the balance and make the decision that's right for your enterprise.
Presenter: J.R. Simmons (President, COMgroup)
Panelists: Joseph Harsch (Sr. Director Product Management, BroadSoft), Eric Hanson (VP of Product Marketing, Fuze), Dean Manzoori (VP of Product Management-UCaaS, Masergy), JP Najar (Sr. Solutions Architect – Cloud, NEC), Jay Patel (Vice President, Portfolio Planning and Strategy, Vonage)
Location: Sun A
Pass type: Entire Event, Tue-Thu Conference
Track: Cloud Communications
E-911: Proactive Strategies for Success
Learn the ins and out of maintaining accurate 911 information in a multi-vendor, hybrid environment.
Presenter: Irwin Lazar (Vice President and Service Director, Nemertes Research)
Panelists: Rob Farmer (Director, NextGen Solutions, Public Safety, Atos), Mark Fletcher (Chief Architect - Worldwide Public Safety Solutions, Avaya), Thomas Ginter (Sales Engineering, Emergency Services, Bandwidth), Martha Buyer (Attorney, Telecommunications Law), Lev Deich (Vice President Enterprise, West)
Location: Osceola A
Pass type: Entire Event, Tue-Thu Conference
Track: Unified Communications & Collaboration
EC Theater Session: Intel Unite® Solution: Collaboration for the modern enterprise
Sponsor Speaker: Grant L. Kelly (Unite Sales Manager, Intel)
Location: Enterprise Connect Theater
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All
Real-World IoT—How it Works, How it Integrates
Learn the basics of IoT technology and architecture, and how to make it work with your communications systems and networks.
Presenter: Brent Kelly (President & Principal Analyst, KelCor)
Panelists: Frank Lewis (Head of North America Operators Success, IoT Cloud, Cisco), Richard Tworek (VP of Next Generation Technology, GM of CloudLink, Mitel), Douglas Tait (Director Product Marketing, Oracle Communications), Mo Nasser (General Manager, IoT, Sprint), Caitlin Clark-Zigmond (Director of Product Marketing, Verizon)
Location: Sun D
Pass type: Entire Event, Tue-Thu Conference
Track: APIs & Embedded Communications
Hot Topic: Internet of Things (IoT)
Location: Exhibit Hall Lower Level
Pass type: Entire Event, Tue-Thu Conference, Expo Plus, Exhibitor Booth Staff
Track: Open to All
SD-WAN: Catch the Next Wave of Cost Savings
With the promise of savings as high as 90%, are you ready to make the leap from MPLS? And what's the best approach—DIY or a managed service?
Presenters: Joseph Schmidt (Project Director, TechCaliber Consulting (TC2)), Anthony Mangino (Project Director, TechCaliber Consulting (TC2))
Panelists: Jeff Shafer (Assistant Vice President, Product Management – Virtual Edge, AT&T Business, AT&T), Paul Ruelas (Director of Product Management, Masergy), Viraj Parekh (Director of Product Management and Development, Verizon), Sanjay Srinivasan, PhD (Vice President and Chief Technology Architect Business Engineering, Vonage)
Location: Osceola B
Pass type: Entire Event, Tue-Thu Conference
Track: Systems Management & Network Design
Hot Topic: SD-WAN
Sponsored Session: Speech technologies powered by AI: Transforming enterprise customer engagement
Sponsor Speakers: Jamie Flores (Manager of Core Technologies, Nuance Communications), Rachel Ashby (Senior Principal Product Marketing Manager, Analytics and Core Technologies, Nuance Communications)
Location: Sun C
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Open to All, Speech Technologies
Hot Topic: Artificial Intelligence & Analytics
The Reboot of Voice: Unified Conversational Engagement Across Devices, Touchpoints
Contact Center/Customer Experience thought leaders discuss unified voice-based conversational experiences in the age of IoT.
Presenter: Daniel Hong (VP, Research Director, Forrester)
Panelists: Tajinder Singh (Group Product Manager, Uber), David Tuomikoski (Director, Digital Product Management, USAA)
Location: Sun B
Pass type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Hot Topic: Artificial Intelligence & Analytics
Building Your UC Developer Community
The rise of the API opens up the opportunity to create custom communications applications and seamlessly integrate collaboration features into business applications. Is your UC team ready to ride this wave?
Presenter: Irwin Lazar (Vice President and Service Director, Nemertes Research)
Panelists: Eric Rossman (VP, Technology Partners and Alliances, Avaya), Jeff Singman (VP Product, kandy.io, Ribbon Communications), Phil Leggetter (Director of Developer Relations, Nexmo, The Vonage API Platform), David Lee (VP of Platform, RingCentral), Derek Frome (Senior Product Marketing Manager , Twilio)
Location: Sun B
Pass type: Entire Event, Tue-Thu Conference
Track: APIs & Embedded Communications
Hot Topic: Organization & Management
Making Mobile Messaging Work for Your Enterprise
Mobile messaging is a diffuse, hard-to-manage—and increasingly important—communications channel for the enterprise. How can you get a handle on it?
Moderator: Michael Finneran (President, dBrn Associates)
Panelists: Chris Connolly (Vice President, Solution Strategy, Genesys), Richard Townhill (VP of Product Management, Video, RingCentral), Devang Sachdev (Director of Solutions, Twilio)
Location: Sun D
Pass type: Entire Event, Tue-Thu Conference
Track: Unified Communications & Collaboration
Hot Topic: Mobility
Managing Team Collaboration in a Multi-App Environment
With viral adoption of team collaboration becoming commonplace, many enterprise IT organizations face the challenge of supporting and managing multiple tools.
Presenter: Zeus Kerravala (Founder and Principal Analyst, ZK Research)
Panelists: Andrei Soroker (Director of Product Strategy, 8x8), Dan Stevenson (Principal GPM, Microsoft), Jamshid Rezaei (CIO, Mitel), Jonathan Christensen (Chief Product Officer, Symphony), Joe Berger (Practice Director, Collaboration Practice, World Wide Technology)
Location: Sun A
Pass type: Entire Event, Tue-Thu Conference
Track: Team Collaboration
Real-World Enterprise Speech Tech Use Cases
Find out what early adopters have learned about the best ways to implement speech technologies in the enterprise, and where the pitfalls may lie.
Moderator: Dave Michels (Founder and Principal Analyst, TalkingPointz)
Panelists: Frenche Gilbert (Vendor Service Delivery Manager, BCBSNC), Scott Moore (Quality Assurance, Hagerty), Stacey Caster (Vice President of Technology Communications, Quicken Loans), Brad Hazelbaker (Network & Telecommunications Manager, St. Elizabeth Healthcare)
Location: Osceola A
Pass type: Entire Event, Tue-Thu Conference
Track: Speech Technologies
Systems Management Tools: What’s Needed, What’s New
Your communications deployments are getting more complex—do you have the right tools to manage them?
Presenter: Terry Slattery (Principal Consultant, NetCraftsmen)
Panelists: John Dunne (Chief Solutions Officer, IR), Ray Krug (Solutions Architect, NETSCOUT), Archana Kesavan (Senior Product Marketing Manager, ThousandEyes), Phil Moen (CEO, Unimax), Christopher Martini (Vice President, Voss Solutions)
Location: Osceola B
Pass type: Entire Event, Tue-Thu Conference
Track: Systems Management & Network Design
Location: Event Lawn
Pass type: Entire Event, Tue-Thu Conference, Expo Plus, Exhibitor Booth Staff
Track: Open to All
FACT CHECK: The Top Myths about SD-WAN
What you think you know about SD-WAN may be different from the facts on the ground.
Presenter: Lisa Pierce (Managing Vice President, Research, Gartner)
Location: Sun B
Pass type: Entire Event, Tue-Thu Conference
Track: Systems Management & Network Design
Hot Topic: SD-WAN
Phones & Personas: Endpoint Decisions in the Cloud Era
From hard phones to soft phones, mobile UC clients, and headsets, endpoint options abound. In this session, explore endpoint deployment approaches to identify the right path for your enterprise.
Moderator: Barb Grothe (Senior Consultant, BAZ Group)
Panelists: Vincent Paquet (Chief Product Officer, Dialpad), Mark Monday (VP Business Development, Phonism), Peter Jakobsen (Business Lead for Customer Engagement, Plantronics), Andre Reid (Senior Director, Product Management, Polycom)
Location: Sun C
Pass type: Entire Event, Tue-Thu Conference
Track: Unified Communications & Collaboration
Hot Topic: Decision Support
Software-Based Video in the Meeting Room
Once considered a DIY-only approach, software-based video conferencing is all the rage. This session will provide insight into the pros and cons of software-based video, and guidance to help you choose the right solution for your environment.
Moderator: Ira Weinstein (Managing Partner, Recon Research, Inc.)
Panelists: Mark Strassman (Chief Product Officer, Bluejeans), Joan Vandermate (Head of Marketing, Logitech), Ilya Bukshtyen (Principal GPM, Microsoft Teams Engineering, Microsoft), Holger Stoltze (Director of Product Management, Revolabs, part of Yamaha UC), Oded Gal (Head of Product Management, Zoom)
Location: Sun D
Pass type: Entire Event, Tue-Thu Conference
Track: Video Collaboration & A/V
Beyond IVR: The New Self-Service
As automation makes inroads into customer care, what opportunities and challenges exist in providing the self-service capabilities in demand today?
Presenter: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)
Panelists: Tod Famous (Senior Director Product Management, Cisco), Rodney Hassard (Global Solutions Director for Self-Service, Genesys), Evan Kohn (SVP Global Client Experience, Pypestream), Cameron Weeks (CEO, Sharpen), Ryan Nichols (GM, Voice, Zendesk)
Location: Sun C
Pass type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Hot Topic: Artificial Intelligence & Analytics
New Options (and Challenges) for Indoor Wireless Coverage
Better wireless coverage is growing more crucial to enterprise workplaces—just at a time when the technology and market dynamics are in flux.
Moderator: Michael Finneran (President, dBrn Associates)
Panelists: Justin Blair (Executive Director Business Products, Global Products and Solutions, Verizon), Joe Martin (VP, Wireless Solution Enablement, Sprint)
Location: Sun D
Pass type: Entire Event, Tue-Thu Conference
Track: Systems Management & Network Design
Hot Topic: Mobility
Team Collaboration Governance: Best Practices for Compliance & Security
Discover best practices advice and practical guidance on how to ensure team collaboration fits into your governance, security, and compliance frameworks.
Presenter: Irwin Lazar (Vice President and Service Director, Nemertes Research)
Panelists: Robert Cruz (Director, Information Governance, Actiance), Lawrence Miller (Chief Security Officer, Symphony), Holger Stotz (Director OpenScape Cloud and Circuit North America, Unify)
Location: Sun B
Pass type: Entire Event, Tue-Thu Conference
Track: Team Collaboration
Hot Topic: Security/Compliance
Resiliency, Disaster Recovery & Emergency Communications: New Threats, New Ways to Prepare
Learn how cloud, mobility, and other technologies can help you be prepared for moments of crisis.
Moderators: Michelle Burbick (Associate Editor / Program Coordinator, No Jitter / Enterprise Connect), Irwin Lazar (Vice President and Service Director, Nemertes Research)
Panelists: Jean Turgeon (VP & Chief Technologist, Digital Transformation & Evangelist, Avaya), Michael Musselman (Vice President, Global Sales Engineering, Fuze), Sam Safa (Sr. Business Development Manager, NEC), Marcus Schmidt (Senior Director of Product Management, West)
Location: Sun A
Pass type: Entire Event, Tue-Thu Conference
Track: Keynotes & General Sessions
Hot Topic: Decision Support
Conclude your Enterprise Connect experience with a wide-ranging, informal discussion of the topics and trends that dominated the week.
Moderators: Eric Krapf (GM & Program Chair/ Publisher, Enterprise Connect/No Jitter), Beth Schultz (Editor / Program Co-chair, No Jitter / Enterprise Connect), Michelle Burbick (Associate Editor / Program Coordinator, No Jitter / Enterprise Connect)
Panelists: Barb Grothe (Senior Consultant, BAZ Group), Kevin Kieller (Partner, enableUC), Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics), Melissa Swartz (President, Swartz Consulting), Dave Michels (Founder and Principal Analyst, TalkingPointz), Marty Parker (Principal Consultant, UniComm Consulting), Zeus Kerravala (Founder and Principal Analyst, ZK Research)
Location: Sun A
Pass type: Entire Event, Tue-Thu Conference, Expo Plus
Track: Keynotes & General Sessions