Schedule Builder
- Which pass type you have (or are considering purchasing)
- Conference Tracks
- Hot Topics that are covered in multiple tracks
- Technical Level (view definition of each level)
You can plan your time at Enterprise Connect 2019 by building your schedule, and access it during the show via export to your personal calendar or within the official Enterprise Connect Mobile App (available February 2019).
Big Brands & Convergence: Understanding the UCaaS Market Landscape
What you need to know to select the provider that best fits your specific business case.
Presenter: Elka Popova (Frost & Sullivan)
Pass Type: Entire Event
Track: Cloud Communications
Technical Level: Medium
Breaking Down Enterprise Barriers to Improve Customer Experience
Learn how to break down the barriers and leverage contact center-generated data to produce real improvements in CX.
Presenter: Chris Marron (MZA)
Pass Type: Entire Event
Track: Contact Center & Customer Experience
Technical Level: Low
Communications & Collaboration Platforms 2022: Is the Transition Underway?
A leading industry analyst will discuss how much of a future your current platform has, and what platform will replace it (if any).
Presenter: Tim Banting (GlobalData)
Track: Communications & Collaboration 2022
Technical Level: Low
Huddle Rooms: Behind the Scenes
Get a better understanding of the huddle room trend, and how to make huddle rooms work for your company--whether you're an enterprise, reseller, or vendor.
Presenter: Ira Weinstein (Recon Research)
Pass Type: Entire Event
Track: Video Collaboration & AV
Technical Level: Medium
Mobile Strategies To Finally Eliminate the Desk Phone
Get up to speed on enterprise-oriented mobile services, how offerings compare, and what use cases might best.
Presenter: Michael Finneran (dBrn Associates)
Pass Type: Entire Event
Track: Unified Communications
Technical Level: Low
Tutorial: The Transformative Impacts of Artificial Intelligence on UC
Get a brief overview of artificial intelligence, then drill down into specific applications in the communications field that leverage natural language processing, reasoning, and learning.
Presenter: Dr. Joseph Williams (BC Strategies)
Pass Type: Entire Event
Track: AI & Speech Technologies
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Best Practices In Securing Unified Communications
What are the new challenges of security for video, team chat, and other emerging risk areas? And what solutions can be applied to UC applications on a broad basis?
Presenter: Sorell Slaymaker (Unified IT Systems)
Pass Type: Entire Event
Track: Management & Security
Technical Level: High
Hot Topics: Security / Compliance
Contact Centers 2022: Automation vs. AI-Assisted Humans: Where to Draw the Line
Will AI replace agent workload and reduce the number of agents; or merely supplement agent activity to provide better CX, while incrementally improving agent metrics?
Presenters: Sheila McGee-Smith (McGee-Smith Analytics), Nicolas De Kouchkovsky (CaCube Consulting)
Pass Type: Entire Event
Track: Communications & Collaboration 2022
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Innovation Showcase: Actionable Analytics
See rapid-fire presentations of new products that offer the ability to collect and analyze information that can be used to improve communications.
Presenter: Dave Michels (TalkingPointz)
Pass Type: Entire Event
Track: AI & Speech Technologies
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Staying Clear of Cloud Migration Land Mines
From planning to go-live, get practical guidance and best practices advice about the issues most likely to trip you up as you move to the cloud.
Presenter: Melissa Swartz (Swartz Consulting, LLC)
Pass Type: Entire Event
Track: Cloud Communications
Technical Level: High
Team Collaboration Growing Pains
How do you make sure that Team Collaboration systems ill be enterprise-grade and truly production-ready?
Presenter: Zeus Kerravala (ZK Research)
Pass Type: Entire Event
Track: Team Collaboration Tools & Workspaces
Technical Level: Medium
Why You Need to Champion Communications Transformation in Your Organization
What you must do now to become the go-to person as new technologies and business trends like digital transformation fundamentally alter what IT does.
Moderator: Phil Edholm (PKE Consulting)
Pass Type: Entire Event
Track: Strategic Leadership
Technical Level: Medium
Hot Topics: Organization & Management
Communications & Collaboration: What’s the Way Forward?
In this session, thought leaders will give you a strategic view of where the communications industry is headed, and how communications and collaboration are likely to evolve in the digital future.
Moderators: Beth Schultz (No Jitter / Enterprise Connect), Jim Burton (C=T Link / BCStrategies)
Pass Type: Entire Event
Track: Keynotes & General Sessions
Communications Hacks: Sources and Solutions
Learn about the latest variations on legacy security threats—toll fraud, SIP attacks, and telephony denial-of-service (TDos)
Moderator: Beth Schultz (Enterprise Connect/No Jitter)
Pass Type: Entire Event
Track: Management & Security
Hot Topics: Security / Compliance
Enterprise Connect Theater Session
Location: Show Floor Theater
Pass Type: Entire Event, Expo Plus
Track: Open to All
Harvesting PBX Budgets to Fund the Future: Make the Money Follow Your Priorities
Since the PBX is no longer the focal point for communication innovation in most organizations, it's time to shift the money to follow the priorities.
Presenter: Marty Parker (UniComm Consulting)
Pass Type: Entire Event
Track: Strategic Leadership
Technical Level: Medium
Hot Topics: Decision Support
Market Report: How Customer Engagement is Driving the Enterprise
Can advances in AI and API-first solutions bridge the gap between CX expectations and the flawed customer experience?
Presenter: Sheila McGee-Smith (McGee-Smith Analytics)
Pass Type: Entire Event
Track: Contact Center & Customer Experience
Technical Level: Low
Learn about the legal and regulatory changes driving the need for a proactive 911 strategy, and how to maintain accurate 911 information in a multi-vendor environment, on premises and in the cloud.
Presenter: Irwin Lazar (Nemertes Research)
Pass Type: Entire Event
Track: Unified Communications
Technical Level: Medium
Hot Topics: Security / Compliance
Video Conferencing in the Cloud: The Real Story
Not just the sales pitches, but the reality of what you gain (and what you might have to give up) if you go take the VC-as-a-Service plunge.
Moderator: Andrew Davis (Recon Research)
Pass Type: Entire Event
Track: Video Collaboration & AV
Technical Level: Medium
Benchmarking Enterprise Collaboration Success
How do you track the progress of collaboration programs and benchmark their performance, in order to be sure that they're meeting stakeholder expectations?
Presenter: Art Schoeller (Forrester Research)
Pass Type: Entire Event
Track: Team Collaboration Tools & Workspaces
Technical Level: Medium
Hot Topics: Decision Support
Communications & Collaboration 2022: Emerging Technologies Realizing Their Promise?
Cloud, artificial intelligence (AI), and Internet of Things (IoT) have made the way we collaborate more efficient and cheaper, but that shouldn't be the end goal.
Presenter: Zeus Kerravala (ZK Research)
Pass Type: Entire Event
Track: Communications & Collaboration 2022
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Hackathon Spotlight: Programmable Communications is for Everyone
Meet the winners and learn about notable hacks from TADHack-mini Orlando, held over the weekend before Enterprise Connect.
Moderator: Alan Quayle (TADHack)
Pass Type: Entire Event
Track: Embedded Communications & APIs
Technical Level: Medium
How AI and Analytics Drastically Advance Customer Insight
How can you leverage structured and unstructured data to make both real-time and longer-term strategic decisions?
Presenter: Robin Gareiss (Nemertes Research)
Pass Type: Entire Event
Track: AI & Speech Technologies
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
End users discuss how much of the promise of SD-WAN is being realized today, and what work remains to be done.
Presenter: JR Simmons (COMgroup)
Pass Type: Entire Event
Track: Management & Security
Technical Level: Medium
Transitioning to Teams: What’s Your Next Move on Microsoft?
How does your organization successfully move to Teams from your current state, which may include Skype for Business or Skype Online?
Presenter: Kevin Kieller (enableUC)
Pass Type: Entire Event
Track: Unified Communications
Hot Topics: Decision Support
Let's Go for a Run! Join other attendees, speakers, media and exhibitors and get a bit of exercise before the start of your day with this 5k Fun Run!
Location: Gaylord Palms Hotel Lobby
Pass Type: Entire Event, Expo Plus, Tue-Thu Conference
Track: Open to All
How Team Collaboration Is Fueling Convergence
A leading market research analyst provides a status report on the team collaboration market and how it provides a foundation for fueling convergence within the UC suite of applications.
Presenter: Diane Myers (IHS Markit)
Pass Type: Entire Event, Tue-Thu Conference
Track: Team Collaboration Tools & Workspaces
Technical Level: Low
Speech Technologies for the Enterprise: Market Update
Understand the state of the art in Speech Technologies, and whether they really are ready for enterprise production deployment.
Presenter: Jon Arnold (J Arnold & Associates)
Pass Type: Entire Event, Tue-Thu Conference
Track: AI & Speech Technologies
Technical Level: Low
Hot Topics: Artificial Intelligence & Analytics
UCaaS Bells & Whistles vs. Nuts & Bolts
Looking beyond the glitz of the latest cloud communications and collaboration tools, get the guidance you need to find the right fit for your organization's specific deployment requirements.
Presenter: Elka Popova (Frost & Sullivan)
Pass Type: Entire Event, Tue-Thu Conference
Track: Cloud Communications
Technical Level: Medium
What Is Ideation—And Why Should You Care?
Ideation takes the old-school white board to the next level, allowing multiple people to collaborate regardless of location, device, or network.
Moderator: Ira Weinstein (Recon Research)
Pass Type: Entire Event, Tue-Thu Conference
Track: Video Collaboration & AV
Technical Level: Low
What It Really Takes to Put AI to Work in Your Contact Center
A technical approach to making AI really work in your contact center, and what you have to do to enable it.
Presenter: Brent Kelly (KelCor)
Pass Type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Enterprise Summit: Planning for a Future of Constant Change
Hear firsthand how your peers are navigating the evolving landscape.
Moderators: Beth Schultz (Enterprise Connect/No Jitter), Robin Gareiss (Nemertes Research)
Pass Type: Entire Event, Tue-Thu Conference
Track: Keynotes & General Sessions
Speaker: Lori Wright (Microsoft)
Pass Type: Entire Event, Expo Plus, Tue-Thu Conference
Track: Keynotes & General Sessions
Speaker: Pasquale DeMaio (Amazon)
Pass Type: Entire Event, Expo Plus, Tue-Thu Conference
Track: Keynotes & General Sessions
Become the Trusted Advisor on Customer Experience for Your Business Leaders
What technologies can track and improve customer loyalty, and how can you drive these from an IT/comms perspective?
Presenter: Robin Gareiss (Nemertes Research)
Pass Type: Entire Event, Tue-Thu Conference
Track: Strategic Leadership
Technical Level: Medium
Can You Ensure QoS in Your Hybrid Cloud Deployment?
Moving to the cloud puts more of your traffic on networks controlled by others. What are the quality of service implications?
Presenter: Terry Slattery (NetCraftsmen)
Pass Type: Entire Event, Tue-Thu Conference
Track: Management & Security
Technical Level: High
Enterprise Case Studies: The Evolving Roles of CRM and Contact Center
Hear from enterprises about the CC/CRM choices they have made.
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Pass Type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Technical Level: Low
Hot Topics: Decision Support
Microsoft vs. Cisco: Pain, Promise, and Transition
This popular in-depth session returns, comparing the two companies' solutions, including their calling, meetings, and team capabilities.
Presenters: Brent Kelly (KelCor), Phil Edholm (PKE Consulting)
Pass Type: Entire Event, Tue-Thu Conference
Track: Unified Communications
Technical Level: Medium
Hot Topics: Decision Support
Let's Go for a Run! Join other attendees, speakers, media and exhibitors and get a bit of exercise before the start of your day with this 5k Fun Run!
Location: Gaylord Palms Hotel Lobby
Pass Type: Entire Event, Expo Plus, Tue-Thu Conference
Track: Open to All
CPaaS: The Gateway to Digital Transformation
With the guidance of a leading market research analyst, dive into how communications platform-as-a-service (CPaaS) is helping companies transform their communications strategies.
Presenter: Diane Myers (IHS Markit)
Pass Type: Entire Event, Tue-Thu Conference
Track: Embedded Communications & APIs
Technical Level: Medium
Hot Topics: Digital Transformation
Cloud Contact Center After the Sale: The Good, the Bad, the Reality
What happens after the initial implementation: positive and negative customer experiences, gotchas, glitches, concerns, costs and best practices
Presenter: Dennis Goodhart (Abilita)
Pass Type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Technical Level: Medium
Eye on Diversity & Inclusion: Developing Talent & Teams
Get practical advice on how to institutionalize diversity and create an inclusive environment, while simultaneously delivering on your enterprise communications and collaboration mission.
Moderator: Michelle Burbick (Enterprise Connect / No Jitter)
Pass Type: Entire Event, Tue-Thu Conference
Track: Strategic Leadership
Technical Level: Low
Hot Topics: Organization & Management
Keeping Your UCaaS Migration on Track
Make sure your project roadmap keeps up with a constantly-changing technical environment, and that the goals you began the project with remain attainable and appropriate.
Presenter: Dave Stein (Stein Consulting Group)
Pass Type: Entire Event, Tue-Thu Conference
Track: Cloud Communications
Technical Level: Medium
If you still have legacy TDM trunks within your enterprise wide area network, you're not alone—but you're also overdue for a serious push to convert those trunks to SIP.
Presenter: Joseph Schmidt (TechCaliber Consulting)
Pass Type: Entire Event, Tue-Thu Conference
Track: Unified Communications
Technical Level: Medium
Speaker: Amy Chang (Cisco)
Pass Type: Entire Event, Expo Plus, Tue-Thu Conference
Track: Keynotes & General Sessions
Why Customer Engagement Is Leading the Enterprise Communications Conversation
Hear what leading contact center executives have to say on how to leverage the latest technology developments and create winning strategies for customer engagement.
Moderators: Beth Schultz (No Jitter / Enterprise Connect), Sheila McGee-Smith (McGee-Smith Analytics)
Pass Type: Entire Event, Tue-Thu Conference
Track: Keynotes & General Sessions
AI In the Meeting Room…Seriously?
AI in the meeting room: The value it brings, the current state of readiness, and what's coming in the future.
Moderator: David Danto (Dimension Data Enterprise)
Pass Type: Entire Event, Tue-Thu Conference
Track: Video Collaboration & AV
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Hear the pros and cons of cloud vs. CPE, to help reach your own conclusions about what's right for your enterprise.
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Pass Type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Technical Level: Low
Embedding Communications in Vertical Applications and Industries
Communications tools are being integrated-into many business applications, and understanding this wave and seizing the opportunities is key to your organization's future.
Presenter: Marty Parker (UniComm Consulting)
Pass Type: Entire Event, Tue-Thu Conference
Track: Embedded Communications & APIs
Technical Level: Medium
Hot Topics: Digital Transformation
Evolving Endpoint Decisions and Strategies: Enterprises Weigh In
Enterprise leaders share their unique approaches to communications endpoint decisions.
Moderator: Barb Grothe (The BAZ Group)
Pass Type: Entire Event, Tue-Thu Conference
Track: Unified Communications
Technical Level: Low
Hot Topics: Decision Support
User Adoption Success Stories and Best Practices
What really gets users to embrace the new tools, and what benefits can you claim from these efforts?
Moderator: Blair Pleasant (COMMfusion LLC)
Pass Type: Entire Event, Tue-Thu Conference
Track: Strategic Leadership
Technical Level: Low
Hot Topics: Organization & Management
Building One Chatbot Across All Your Channels: Large Enterprises Tell their Stories
Contact Center/Customer Experience thought leaders discuss scaling conversational AI in customer engagement.
Moderator: Daniel Hong (Forrester)
Pass Type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Cloud Communications Cost Management
Many enterprises face a fragmented, hands-off approach to procuring cloud-based communications services, creating a perfect storm of underutilized or redundant services and unexpectedly climbing costs. Here's what you can do about it.
Presenter: Robert Harris (Communications Advantage, Inc.)
Pass Type: Entire Event, Tue-Thu Conference
Track: Cloud Communications
Technical Level: Low
Getting Your Arms Around Mobile Messaging Integration
Messaging companies and carriers are pitching their solutions; what are the benefits, risks, and tradeoffs of the different approaches?
Presenter: Michael Finneran (dBrn Associates)
Pass Type: Entire Event, Tue-Thu Conference
Track: Embedded Communications & APIs
Technical Level: Medium
How Machine Learning is Changing Network Management Tools
Machine Learning (ML) promises better predictive analysis and troubleshooting, faster fixes and staff efficiency. But how far have ML and AI progressed into product form?
Presenter: Terry Slattery (NetCraftsmen)
Pass Type: Entire Event, Tue-Thu Conference
Track: Management & Security
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Moving from a CapEx to an OpEx Model for UC Collaboration
How the CapEx-to-OpEx change affects the corporate financials, technology risk, and adoption risk.
Presenter: John Bartlett (Polycom)
Pass Type: Entire Event, Tue-Thu Conference
Track: Strategic Leadership
Technical Level: Low
Hot Topics: Decision Support
Securing Your Team Messaging Data
IT leaders must develop a proactive strategy for security and governance that meets compliance requirements, and that provides for data loss prevention.
Presenter: Irwin Lazar (Nemertes Research)
Pass Type: Entire Event, Tue-Thu Conference
Track: Team Collaboration Tools & Workspaces
Technical Level: Medium
Hot Topics: Security / Compliance
End-Users Speak Out: Taming the Global Video and A/V Environment
Hear from your peers, and join the conversation on the biggest technology, management, and organizational challenges to success in enterprise video conferencing and AV.
Moderator: Yehuda Indig (Recon Research)
Pass Type: Entire Event, Tue-Thu Conference
Track: Video Collaboration & AV
Technical Level: Low
Staying On-Prem: Maybe the Cloud’s Not Right for Me (Yet)
Focusing on the differences in decision-making and deploying a premise-based vs. a cloud-based model--financially, staffing requirements, implementation strategies, and options available.
Presenter: Steve Leaden (Leaden Associates)
Pass Type: Entire Event, Tue-Thu Conference
Track: Unified Communications
Technical Level: High
Hot Topics: Decision Support
Software-Based Video in the Meeting Room – Ready for Prime Time?
Software-based video solutions are all the rage, but do they provide the quality of experience reliability needed for use in the real world? And how can you choose the right solution for your firm?
Moderator: Ira Weinstein (Recon Research)
Pass Type: Entire Event, Tue-Thu Conference
Track: Video Collaboration & AV
Technical Level: Medium
Will Automation Break My Network Faster than I Can Fix It?
Some enterprise managers worry that automation could actually exacerbate problems and cause them to spread more quickly. How to protect yourself.
Presenter: Terry Slattery (NetCraftsmen)
Pass Type: Entire Event, Tue-Thu Conference
Track: Management & Security
Technical Level: Medium
Migrating from Your Current-Generation Collaboration Tools
How to get from where your users are today to where they're going, with as little disruption to processes and as many quick wins as possible.
Presenter: Blair Pleasant (COMMfusion LLC)
Pass Type: Entire Event, Tue-Thu Conference
Track: Team Collaboration Tools & Workspaces
Technical Level: Low
Hot Topics: Organization & Management
The New Role of the Developer in the Contact Center
Working with line of business execs and IT, developers increasingly have a seat at the table to help drive customer experience innovation.
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Presenter: Jeff Thompson (ProdAdvisory)
Pass Type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Technical Level: Medium
What You’ll Wish You Knew About 5G
To take full advantage, you'll need to make significant changes to your indoor wireless infrastructure.
Presenter: Michael Finneran (dBrn Associates)
Pass Type: Entire Event, Tue-Thu Conference
Track: Management & Security
Technical Level: Medium
Close out your Enterprise Connect conference experience with a fast-paced, freewheeling discussion of the biggest trends and most interesting developments of an exciting week.
Moderators: Eric Krapf (Enterprise Connect / No Jitter), Beth Schultz (Enterprise Connect / No Jitter), Michelle Burbick (Enterprise Connect / No Jitter)
Panelists: Blair Pleasant (COMMfusion LLC), Kevin Kieller (enableUC), Sheila McGee-Smith (McGee-Smith Analytics), Irwin Lazar (Nemertes Research), Melissa Swartz (Swartz Consulting, LLC)
Pass Type: Entire Event, Tue-Thu Conference
Track: Keynotes & General Sessions