View, browse and sort Enterprise Connect 2018 conference sessions. You can sort by:
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If you would like to upgrade your pass to attend specific sessions, please contact our registration support team at 415-947-6858, Toll Free 1-866-203-8169 from Monday - Friday between 9:00 AM - 4:00 PM PT.

Monday | 8:00 am

Communications APIs: Is CPaaS the Only Way?

Learn the differences between CPaaS and other open API and integration options, and discover which makes most sense for your organization.

Panelists: William King (Chief Technology Officer, Flowroute), Sacha Gera (SVP Cloud Product & Engineering, kandy.io), Tony Jamous (President, Nexmo, The Vonage API Platform), Ben Pinkerton (Director of Product Marketing, Vidyo)

Speaker: Mark Winther (Group Vice President and Consulting Partner, Worldwide Telecommuncations, IDC)

Pass type: Entire Event

Track: APIs & Embedded Communications

Core Communications 2021: From Call Control to Digital Transformation?

What—if anything—is the communications platform of the future?

Speaker: Tim Banting (Principal Analyst, Collaboration and Communications, Global Data Plc)

Pass type: Entire Event

Track: Communications & Collaboration 2021

Hot Topic: Digital Transformation

Decision Factors in Choosing a UCaaS Provider

A leading market research analyst provides guidance on how to differentiate among Unified Communications-as-a-Service providers and shares advice on how to pick the one that best suits your enterprise's requirements.

Panelist: Guillaume Calot (Global Director of Solution Strategy, Genesys)

Speaker: Stephen Loynd (Global Program Director, Customer Engagement, Digital Transformation Practice, Frost & Sullivan)

Pass type: Entire Event

Track: Cloud Communications

Hot Topic: Decision Support

Implementing & Managing SD-WAN

SD-WAN technology could save you big money—but only if you do it right. This session will help you avoid the pitfalls and deploy SD-WAN successfully.

Speaker: Phil Edholm (President & Founder, PKE Consulting)

Pass type: Entire Event

Track: Systems Management & Network Design

Hot Topic: SD-WAN

Tech Tutorial: Speech Technologies for the Enterprise

A deep dive on speech-to-text and text-to-speech transcription, speech recognition, voice analytics, and more

Speaker: Jon Arnold (Principal, J Arnold & Associates)

Pass type: Entire Event

Track: Speech Technologies

Hot Topic: Artificial Intelligence & Analytics

UC Security Problems You Haven’t Thought Of… But Should

Without proper oversight, communications tools can become a weak link in an enterprise security plan. In this session, learn about the latest challenges and the best ways to stay ahead of the risks.

Panelist: Sorell Slaymaker (Evanglest, 128 Technologies)

Speaker: Mark Collier (Chief Technology Officer, Securelogix Corporation)

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

Hot Topic: Security/Compliance

Monday | 9:00 am

Contact Centers 2021: Enabling the Customer Service Revolution

AI, IoT, and omnichannel show great promise—this session tackles the question of how widely they'll really be deployed within three years.

Moderator: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)

Panelists: Johannes Fischer (Technical Lead, Salesforce Practice, Aria Solutions), Nathan Ziv (VP, Product Management, invoca), Katherine Kress (Partner, TeleTech Consulting), Al Cook (VP of Product, Head of Contact Center, Twillio)

Pass type: Entire Event

Track: Communications & Collaboration 2021

Hot Topic: Artificial Intelligence & Analytics

Ideation Nation: More than Just Electronic Whiteboards

These new offerings aim to foster creativity and teaming for local and remote teams--real-world problem solving and brainstorming in real time.

Panelists: John Restrick (CTO for Rooms, Cisco), Paige O'Neill (CMO, Prysm)

Speaker: Ira Weinstein (Senior Analyst & Partner, Wainhouse Research)

Pass type: Entire Event

Track: Video Collaboration & A/V

Hot Topic: Digital Transformation

Innovation Showcase: Speech Technologies

Discover the latest in speech technologies in rapid-fire presentations from our Innovation Showcase participants.

Speaker: Dave Michels (Founder and Principal Analyst, TalkingPointz)

Pass type: Entire Event

Track: Speech Technologies

Is Digital Workplace the New Collaboration?

Benchmark studies show that UC&C is a critical element of success in digital transformation. Make sure your enterprise succeeds with this critical first step.

Speaker: Robin Gareiss (President, Nemertes Research)

Pass type: Entire Event

Track: Unified Communications & Collaboration

Hot Topic: Digital Transformation

SIP Trunking: Getting the Implementation Right

When it comes to capturing the promised SIP trunk savings, the devil's in the details of your rollout.

Panelists: Eric E. Bauer (VP of Marketing and Business Development, AudioCodes), Mykola Konrad (Vice President, Product Management , Ribbon)

Speaker: Elizabeth English (Founder and Principal, EE and Associates, LLC)

Pass type: Entire Event

Track: SIP/SIP Trunking

Hot Topic: Organization & Management

WebRTC Reality Check: Is This the Year?

Discover what's what with WebRTC in the enterprise now that all major browsers support the standard.

Panelists: Varun Singh (CEO, callstats.io), Miguel Lopes (VP of Product Management, Dialogic), Carlos Aragon (Director Kandy CPaaS/UC Solutions Marketing, Ribbon), Badri Rajasekar (CTO & SVP of Engineering, TokBox)

Speaker: Irwin Lazar (Vice President and Service Director, Nemertes Research)

Pass type: Entire Event

Track: APIs & Embedded Communications

Monday | 10:15 am

Is Team Collaboration the Future of Enterprise Communications?

A strategic discussion of the role Team Collaboration is likely to play, and what you must do to prepare for it.

Moderators: Beth Schultz (Editor / Program Co-chair, No Jitter / Enterprise Connect), Jim Burton (President, C-T Link)

Panelists: Oji Udezue (Head of Product, Atlassian), Jonathan Rosenberg (Vice President & Chief Technology Officer, Collaboration Technology, Cisco)

Pass type: Entire Event

Track: Keynotes & General Sessions

Video and A/V 2021: From Video to Virtual/Augmented Reality

The video space is changing rapidly—find out how to plan for the new technologies and work styles that will drive the change.

Panelists: Andy Payne (Sr. Director - Cisco Cloud Collaboration - Emerging Products, Cisco), Joan Vandermate (Head of Marketing, Logitech), Ami Barzelay (Technical Business Development Manager, Vidyo)

Speaker: Ira Weinstein (Senior Analyst & Partner, Wainhouse Research)

Pass type: Entire Event

Track: Communications & Collaboration 2021

Monday | 2:15 pm

Cloud Communications 2021: Is the Cloud Unavoidable?

Cloud communications start with UCaaS, but they don't end there. What role will cloud-based services be playing in communications by 2021?

Panelists: Michael Affronti (VP of Product, Fuze), Greg Zweig (Director of Solutions Marketing , Ribbon)

Speaker: Zeus Kerravala (Founder and Principal Analyst, ZK Research)

Pass type: Entire Event

Track: Communications & Collaboration 2021

Hot Topic: Artificial Intelligence & Analytics

Market Report: The Cloud and Beyond

The industry's leading analyst provides insights on the evolving vendor landscape and the technology trends that are driving transformation.

Speaker: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)

Pass type: Entire Event

Track: Contact Center & Customer Experience

Hot Topic: Artificial Intelligence & Analytics

Planning the Lifecycle of a UCaaS Project

A step-by-step walk through everything you need to do to evaluate, plan, and execute a potential UCaaS migration for some or all of your sites.

Speaker: Dave Stein (President, Stein Technology Consulting)

Pass type: Entire Event

Track: Cloud Communications

Hot Topic: Decision Support

SIP: Behind the Curtain

Session Initiation Protocol (SIP) still plays a vital role in many if not most implementations. Make sure you understand how it works and why it's still important.

Speaker: Andrew Prokop (Director of Emerging Technologies, Arrow SI)

Pass type: Entire Event

Track: SIP/SIP Trunking

Team Collaboration Applications: Market Overview

A leading market research analyst provides a status report on the team collaboration market landscape and outlines key evaluation criteria to help in your decision-making process.

Speaker: Diane Myers (Senior Research Director, IHS Markit)

Pass type: Entire Event

Track: Team Collaboration

Hot Topic: Decision Support

UCaaS Access: Which On-Ramp Should You Take to the Cloud?

What WAN strategy is best for filling out your UCaaS architecture?

Speaker: Rafael Benitez (Research Director, Gartner)

Pass type: Entire Event

Track: Cloud Communications

Monday | 3:15 pm

Executive Forum: The Cloud and Beyond

Thought leaders from the Contact Center/Customer Experience segment discuss and debate the state of the market and technology.

Moderator: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)

Panelists: Rob Amster (Director - Americas Contact Center Sales, Cisco), Janelle Matthews (SVP of Solutions and Product Marketing, Genesys), Dan Burkland (President, Five9), Paul Jarman (CEO, NICE inContact)

Pass type: Entire Event

Track: Contact Center & Customer Experience

Hot Topic: Artificial Intelligence & Analytics

Hackathon Spotlight: Programmable Communications is for Everyone

Meet the hackers (they're just like you and me) and see what they created in just a couple days at TADHack mini Orlando, the weekend before the show.

Speaker: Alan Quayle (Owner, TADHack)

Pass type: Entire Event

Track: APIs & Embedded Communications

Hot Topic: Digital Transformation

Mobility 2021: Preparing for the (Even More) Mobile Enterprise

Will 5G networks and new collaboration tools transform the mobile experience—and will enterprises finally cut the cord?

Panelist: Sanjay Bhatia (VP, Solutions Marketing & Strategy, Ribbon)

Speaker: Michael Finneran (President, dBrn Associates)

Pass type: Entire Event

Track: Communications & Collaboration 2021

Hot Topic: Mobility

Team Collab App Decision Factors: Enterprise Adopters Share Their Experiences

Enterprise IT professionals share their team collaboration decision-making, deployment, and adoption stories.

Speaker: Blair Pleasant (President & Principal Analyst, COMMfusion LLC)

Pass type: Entire Event, Tue-Thu Conference

Track: Team Collaboration

Hot Topic: Decision Support

Monday | 4:00 pm

Expo

Location: Exhibit Hall Lower Level

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Monday | 5:00 pm

Reception

Location: Exhibit Hall Lower Level

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Tuesday | 7:00 am

5K Fun Run

Location: Gaylord Palms Hotel Entrance

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Tuesday | 8:00 am

Aligning Team Messaging with Your Broader Collaboration Goals

Planning for an enterprise-wide team messaging deployment means taking into account not just team-by-team or department-level needs but how the tool or tools of choice fit into broader collaboration goals.

Speakers: Art Schoeller (Vice President & Principal Analyst, Forrester Research), John Mathew (EVP of Products & Strategy, CafeX)

Pass type: Entire Event

Track: Team Collaboration

Hot Topic: Organization & Management

End-Users Speak Out: Taming the Global Video and A/V Environment

Hear from your peers, and join the conversation on the biggest technology, management, and organizational challenges to success in enterprise videoconferencing and A/V.

Panelists: Aaron Roe (Manager, IT, Deloitte), Dan Swiney (Manager Live Production and Streaming, Linkedin), Rebecca Onchi (Director of Technology Solutions, Office of the CIO, PayPal), Michael Petrie (Senior Director - Workplace Technology, Rackspace)

Speaker: Ira Weinstein (Senior Analyst & Partner, Wainhouse Research)

Pass type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Is Apple Really Ready for the Enterprise?

Learn about the new Business Chat feature, and see how other integrations and partnerships are working out in the real world.

Speaker: Michael Finneran (President, dBrn Associates)

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

Hot Topic: Mobility

Trends in Session Border Controllers: Virtualization & Security

The Session Border Controller (SBC), long an important element at the edge of an IP communications deployment, continues to evolve as enterprise network demands and best practices change.

Panelists: Eric E. Bauer (VP of Marketing and Business Development, AudioCodes), Miguel Lopes (VP of Product Management, Dialogic), Walter Kenrich (Director, Solutions Marketing, Ribbon)

Speaker: Gary Audin (President, Delphi, Inc.)

Pass type: Entire Event, Tue-Thu Conference

Track: SIP/SIP Trunking

Hot Topic: Security/Compliance

UCaaS: Contending with Vendor Lock-in and Consolidation Woes

With the guidance of a leading market research analyst, learn how to assure delivery of quality UC services with minimal disruption should your provider be swept up in or generating the consolidation wave.

Panelists: Eric Hanson (VP of Product Marketing, Fuze), Marcus Schmidt (Senior Director of Product Management, West Safety Services)

Speaker: Diane Myers (Senior Research Director, IHS Markit)

Pass type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Hot Topic: Decision Support

Tuesday | 9:15 am

Enterprise Summit: What’s the Way Forward for Communications & Collaboration?

Enterprise end users tackle the biggest issues and challenges in a freewheeling discussion.

Moderators: Beth Schultz (Editor / Program Co-chair, No Jitter / Enterprise Connect), Robin Gareiss (President, Nemertes Research)

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Keynotes & General Sessions

Hot Topic: Decision Support

Tuesday | 10:00 am

Cisco Keynote

Speaker: Jonathan Rosenberg (Vice President & Chief Technology Officer, Collaboration Technology, Cisco)

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Keynotes & General Sessions

Tuesday | 10:45 am

Slack Keynote

Speaker: Cal Henderson (CTO & Co-Founder, Slack)

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Keynotes & General Sessions

Tuesday | 11:30 am

Amazon Web Services Keynote

Speaker: Collin Davis ( General Manager, Alexa for Business , Amazon Web Services)

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Keynotes & General Sessions

Tuesday | 12:00 pm

Expo

Location: Exhibit Hall Lower Level

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Tuesday | 1:30 pm

Cisco vs. Microsoft: Taking the Battle Beyond UC

The positions are shaping up as Teams vs. Spark. But that's just part of the story; there's video, AI, and more also driving the latest moves by the two giants.

Speakers: Phil Edholm (President & Founder, PKE Consulting), Brent Kelly (President & Principal Analyst, KelCor)

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

Hot Topic: Decision Support

Why You Should Embrace the API Movement

DIY isn't just for home improvement. By empowering your teams to write code and use APIs, you can deliver better options and features to your end users.

Speaker: Justin Haefner (Collaboration Architect, Medtronic)

Pass type: Entire Event, Tue-Thu Conference

Track: APIs & Embedded Communications

Tuesday | 1:45 pm

Digital Hubs: UC’s Portal to the Enterprise?

These new products aim to integrate, customize, and leverage technology—including communications and collaboration--to make people more productive. How essential are they to your future environment?

Panelist: Rishi Vaish (Vice President, IBM Watson Work, IBM)

Speaker: Robin Gareiss (President, Nemertes Research)

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

Hot Topic: Digital Transformation

IoT: Market, Players & Opportunities

You may have great ideas for how IoT can benefit your enterprise. But how do you go about turning that vision into reality?

Panelist: Andrew Prokop (Director of Emerging Technologies, Arrow SI)

Speaker: Michael Finneran (President, dBrn Associates)

Pass type: Entire Event, Tue-Thu Conference

Track: Systems Management & Network Design

Hot Topic: Internet of Things (IoT)

Video and A/V Managed Services: New Offerings Address New Enterprise Requirements

Today's managed service offerings provide more than just outsourced staff. They bring best practices, efficiency, and new technologies to the table.

Panelists: Chris Bottger (VP, AVI-SPL), David Danto (Principal Consultant, Dimension Data), Raymond Alves (Chief Solution Officer, Viju Group), Ivan Montoya (VP - Marketing and Business Development, Vyopta)

Speaker: Ira Weinstein (Senior Analyst & Partner, Wainhouse Research)

Pass type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Tuesday | 3:00 pm

Cloud Contact Center 2.0: What’s Next

Now that Cloud Contact Centers have gained acceptance as a compelling alternative to CPE, how will Cloud offerings continue to evolve from here?

Panelists: Dan Rood (Vice President, Product Marketing, Genesys), John Finch (AVP Product Marketing, RingCentral)

Speaker: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)

Pass type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Hot Topic: Artificial Intelligence & Analytics

How Cost Factors Affect Your Cloud Migration

Moving to the cloud will likely change the cost structures around many aspects of your enterprise's communications environment. Find out how to plan for and deal with these changes.

Speaker: Marty Parker (Principal Consultant, UniComm Consulting)

Pass type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Hot Topic: Organization & Management

How Emerging Technologies Challenge Realtime Performance Over IP

You find your network is failing to deliver acceptable realtime quality of service. What do you do?.

Speaker: Terry Slattery (Principal Consultant, NetCraftsmen)

Pass type: Entire Event, Tue-Thu Conference

Track: Systems Management & Network Design

Skype for Business & Teams: Navigating the Twisty Road Ahead

What's the best path forward for Skype for Business cloud and premises deployments in Microsoft's Teams-centric future? This session will dissect your options.

Speaker: Kevin Kieller (Partner, enableUC)

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

Hot Topic: Decision Support

Understanding AI—Beyond the Hype

This practical overview will help you ask the right questions to your vendors to understand what role AI should play in your communications strategy.

Speaker: Brent Kelly (President & Principal Analyst, KelCor)

Pass type: Entire Event, Tue-Thu Conference

Track: APIs & Embedded Communications

Hot Topic: Artificial Intelligence & Analytics

Tuesday | 4:00 pm

Booth Crawl

Location: Exhibit Hall Lower Level

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Wednesday | 7:00 am

5K Fun Run

Location: Gaylord Palms Hotel Entrance

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Wednesday | 8:00 am

Are Speech Technologies Ready for the Enterprise?

Discover how enterprises are using speech-to-text transcription and applying speech analytics and other technologies to the spoken word.

Panelist: Jay Blazensky (Chief Revenue Officer, VoiceBase)

Speaker: Robert Harris (President, Communications Advantage)

Pass type: Entire Event, Tue-Thu Conference

Track: Speech Technologies

Hot Topic: Artificial Intelligence & Analytics

Avoiding the "Gotchas" in a Cloud Migration

From number porting to testing, a consultant who has taken many businesses through their move to the cloud will share her tips about the issues most likely to trip you up.

Panelists: Skip Chilcott (Global Head of Product Marketing, IR), Chad Elford (Global Director Product Management, Business Collaboration - UCaaS Solutions, Tata Communications)

Speaker: Melissa Swartz (President, Swartz Consulting)

Pass type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Enterprise Case Studies: How We Made Our Contact Center Upgrade Decision

Business and technical execs discuss what drove their decisions to update their contact center infrastructure and why they chose a premises, hybrid, or cloud approach for their businesses.

Speaker: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)

Pass type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

How to Deal with API Proliferation

A leading global telecom analyst addresses the problem of API proliferation and shares tips on how to put together a smart API strategy.

Panelist: Chris Lippi (Vice President, Product Management , CA Technologies)

Speaker: Mark Winther (Group Vice President and Consulting Partner, Worldwide Telecommuncations, IDC)

Pass type: Entire Event, Tue-Thu Conference

Track: APIs & Embedded Communications

Huddle Rooms 101: How to Make the Most of Your Huddle Room Estate

Boardrooms are important, but huddle rooms are the real workhorses of the organization. This session will provide insight into getting the most out of these small but vital spaces.

Panelists: John Restrick (CTO for Rooms, Cisco), Ted Colton (Vice President, Crestron), Andrew Border (Vice President - Dolby Voice, Dolby), Dacheng Simon Dai (CTO - Huawei Enterprise Communcations, Huawei), Chris Thorson (Senior Director, Product Marketing, Polycom)

Speaker: Ira Weinstein (Senior Analyst & Partner, Wainhouse Research)

Pass type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Wednesday | 10:00 am

Microsoft Keynote

Speaker: Bob Davis (Corporate Vice President, Office 365 Engineering, Microsoft)

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Keynotes & General Sessions

Wednesday | 10:45 am

Has the Software-Communications Revolution Finally Arrived?

The hardware-to-software transition opens the door to embedded communications, cloud services, and next-gen integrations like AI and IoT. How close are we to true fulfillment of this trend, and what does it mean for you?

Moderators: Beth Schultz (Editor / Program Co-chair, No Jitter / Enterprise Connect), Zeus Kerravala (Founder and Principal Analyst, ZK Research)

Panelist: Patrick Joggerst (CMO & EVP, Business Development, Ribbon)

Pass type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions

Wednesday | 11:30 am

Facebook Keynote

Speaker: Frerk-Malte Feller (Director of Workplace Ecosystem Partnerships, Facebook)

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Keynotes & General Sessions

Wednesday | 12:00 pm

Expo

Location: Exhibit Hall Lower Level

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Wednesday | 1:30 pm

Ask the Expert: An Interactive Session on Network & Systems Management

Bring your toughest challenges and most vexing questions; the top independent consultant and a panel of experts (plus your peers in the audience) will talk it through with you. This session is all about audience participation and interaction.

Panelists: Michael Finneran (President, dBrn Associates), Phil Edholm (President & Founder, PKE Consulting), Melissa Swartz (President, Swartz Consulting)

Speaker: Terry Slattery (Principal Consultant, NetCraftsmen)

Pass type: Entire Event, Tue-Thu Conference

Track: Systems Management & Network Design

Building Your Holistic UC/CC Business Case and Plan

Taking a strategic view of your communications/collaboration environment may be the key to funding new projects or meeting new business requirements in innovative ways.

Speaker: Stephen Leaden (President, Leaden Associates)

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

Wednesday | 1:45 pm

Moving Video Conferencing to the Cloud

What does the explosion of interest and competition in cloud-based video conferencing mean for your enterprise, and what should drive your decisions in this area?

Panelists: Mark Strassman (Chief Product Officer, Bluejeans), Shan Sinha (CEO / CO-Founder, Highfive), Jordan Owens (VP - Architecture, Pexip), William MacDonald (CTO, Starleaf), Tom-Erik Lia (CEO , Videxio), Janelle Raney (Product Marketing Executive, Zoom)

Speaker: Ira Weinstein (Senior Analyst & Partner, Wainhouse Research)

Pass type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Planning for Your Next Generation of SIP Trunking Services

Even if you've already deployed SIP Trunks, there's still opportunity for you to get new features and maybe even save more money.

Panelist: Mike Robles (Director of Product Management, CenturyLink)

Speaker: Joseph Schmidt (Project Director, TechCaliber Consulting (TC2))

Pass type: Entire Event, Tue-Thu Conference

Track: SIP/SIP Trunking

The Role of Digital Transformation in Customer Care

A look at evolving business and technology trends that are driving transformation in customer experience via the contact center.

Panelists: Lindsay Frazier (Global Solutions Director for Digital , Genesys), Chris Bauserman (VP, Segment & Product Marketing, NICE inContact)

Speaker: Melanie Turek (VP of Research, Connected Work, Frost & Sullivan)

Pass type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Hot Topic: Organization & Management

Wednesday | 3:00 pm

Cloud Tradeoffs: Customization vs. Off-the-Shelf, Cost vs. Agility

There are compelling reasons to move to the cloud—and also not to move. This session helps you weigh the balance and make the decision that's right for your enterprise.

Panelists: Dean Manzoori (VP of Product Management-UCaaS, Masergy), Eric Hanson (VP of Product Marketing, Fuze)

Speaker: J.R. Simmons (President, COMgroup)

Pass type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

E-911: Proactive Strategies for Success

Learn the ins and out of maintaining accurate 911 information in a multi-vendor, hybrid environment.

Panelists: Thomas Ginter (Sales Engineering, Emergency Services, Bandwidth), Martha Buyer (Attorney, Telecommunications Law), Lev Deich (Vice President Enterprise, West Safety Services)

Speaker: Irwin Lazar (Vice President and Service Director, Nemertes Research)

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

Real-World IoT—How it Works, How it Integrates

Learn the basics of IoT technology and architecture, and how to make it work with your communications systems and networks.

Speaker: Brent Kelly (President & Principal Analyst, KelCor)

Pass type: Entire Event, Tue-Thu Conference

Track: APIs & Embedded Communications

Hot Topic: Internet of Things (IoT)

Reception

Location: Exhibit Hall Lower Level

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

SD-WAN: Catch the Next Wave of Cost Savings

With the promise of savings as high as 90%, are you ready to make the leap from MPLS? And what's the best approach—DIY or a managed service?

Panelist: Paul Ruelas (Director of Product Management, Masergy)

Speaker: Joseph Schmidt (Project Director, TechCaliber Consulting (TC2))

Pass type: Entire Event, Tue-Thu Conference

Track: Systems Management & Network Design

Hot Topic: SD-WAN

The Reboot of Voice: Unified Conversational Engagement Across Devices, Touchpoints

Contact Center/Customer Experience thought leaders discuss unified voice-based conversational experiences in the age of IoT.

Panelist: David Tuomikoski (Director, Digital Product Management, USAA)

Speaker: Daniel Hong (VP, Research Director, Forrester)

Pass type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Hot Topic: Artificial Intelligence & Analytics

Wednesday | 4:00 pm

Building Your UC Developer Community

The rise of the API opens up the opportunity to create custom communications applications and seamlessly integrate collaboration features into business applications. Is your UC team ready to ride this wave?

Panelist: Carlos Aragon (Director Kandy CPaaS/UC Solutions Marketing, Ribbon)

Speaker: Irwin Lazar (Vice President and Service Director, Nemertes Research)

Pass type: Entire Event, Tue-Thu Conference

Track: APIs & Embedded Communications

Hot Topic: Organization & Management

Making Mobile Messaging Work for Your Enterprise

Mobile messaging is a diffuse, hard-to-manage—and increasingly important—communications channel for the enterprise. How can you get a handle on it?

Panelist: Guillaume Calot (Global Director of Solution Strategy, Genesys)

Speaker: Michael Finneran (President, dBrn Associates)

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

Hot Topic: Mobility

Managing Team Collaboration in a Multi-App Environment

With viral adoption of team collaboration becoming commonplace, many enterprise IT organizations face the challenge of supporting and managing multiple tools.

Panelist: Joe Berger (Practice Director, Collaboration Practice, World Wide Technology)

Speaker: Zeus Kerravala (Founder and Principal Analyst, ZK Research)

Pass type: Entire Event, Tue-Thu Conference

Track: Team Collaboration

Real-World Enterprise Speech Tech Use Cases

Find out what early adopters have learned about the best ways to implement speech technologies in the enterprise, and where the pitfalls may lie.

Speaker: Dave Michels (Founder and Principal Analyst, TalkingPointz)

Pass type: Entire Event, Tue-Thu Conference

Track: Speech Technologies

Systems Management Tools: What’s Needed, What’s New

Your communications deployments are getting more complex—do you have the right tools to manage them?

Panelists: John Dunne (Chief Solutions Officer, IR), Ray Krug (Solutions Architect, NETSCOUT), Phil Moen (CEO, Unimax)

Speaker: Terry Slattery (Principal Consultant, NetCraftsmen)

Pass type: Entire Event, Tue-Thu Conference

Track: Systems Management & Network Design

Wednesday | 6:00 pm

Appreciation Party

Location: Event Lawn

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Thursday | 8:00 am

Phones & Personas: Endpoint Decisions in the Cloud Era

From hard phones to soft phones, mobile UC clients, and headsets, endpoint options abound. In this session, explore endpoint deployment approaches to identify the right path for your enterprise.

Panelists: Vincent Paquet (Chief Product Officer, Dialpad), Jennifer Adams (Head of Global Collaboration Markets, Plantronics)

Speaker: Barb Grothe (Senior Consultant, BAZ Group)

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

Hot Topic: Decision Support

Software-Based Video in the Meeting Room

Once considered a DIY-only approach, software-based video conferencing is all the rage. This session will provide insight into the pros and cons of software-based video, and guidance to help you choose the right solution for your environment.

Panelists: Mark Strassman (Chief Product Officer, Bluejeans), Joan Vandermate (Head of Marketing, Logitech), Holger Stoltze (Senior Product Manager, Yamaha / Revolabs), Oded Gal (Head of Product Management, Zoom)

Speaker: Ira Weinstein (Senior Analyst & Partner, Wainhouse Research)

Pass type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Thursday | 9:00 am

Beyond IVR: The New Self-Service

As automation makes inroads into customer care, what opportunities and challenges exist in providing the self-service capabilities in demand today?

Panelists: Tod Famous (Senior Director Product Management, Cisco), Rodney Hassard (Global Solutions Senior Manager, Genesys), Cameron Weeks (CEO, Sharpen), Ryan Nichols (GM, Voice, Zendesk)

Speaker: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)

Pass type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Hot Topic: Artificial Intelligence & Analytics

New Options (and Challenges) for Indoor Wireless Coverage

Better wireless coverage is growing more crucial to enterprise workplaces—just at a time when the technology and market dynamics are in flux.

Speaker: Michael Finneran (President, dBrn Associates)

Pass type: Entire Event, Tue-Thu Conference

Track: Systems Management & Network Design

Hot Topic: Mobility

Team Collaboration Governance: Best Practices for Compliance & Security

Discover best practices advice and practical guidance on how to ensure team collaboration fits into your governance, security, and compliance frameworks.

Panelists: Robert Cruz (Director, Information Governance, Actiance), Lawrence Miller (Chief Security Officer, Symphony)

Speaker: Irwin Lazar (Vice President and Service Director, Nemertes Research)

Pass type: Entire Event, Tue-Thu Conference

Track: Team Collaboration

Hot Topic: Security/Compliance

Thursday | 10:15 am

Resiliency, Disaster Recovery & Emergency Communications: New Threats, New Ways to Prepare

Learn how cloud, mobility, and other technologies can help you be prepared for moments of crisis.

Moderators: Michelle Burbick (Associate Editor / Program Coordinator, No Jitter / Enterprise Connect), Irwin Lazar (Vice President and Service Director, Nemertes Research)

Panelists: Michael Affronti (VP of Product, Fuze), Marcus Schmidt (Senior Director of Product Management, West Safety Services)

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Keynotes & General Sessions

Hot Topic: Decision Support

Thursday | 11:15 am

Locknote / Town Hall

Conclude your Enterprise Connect experience with a wide-ranging, informal discussion of the topics and trends that dominated the week.

Moderators: Eric Krapf (GM & Program Chair/ Publisher, Enterprise Connect/No Jitter), Beth Schultz (Editor / Program Co-chair, No Jitter / Enterprise Connect), Michelle Burbick (Associate Editor / Program Coordinator, No Jitter / Enterprise Connect)

Panelists: Barb Grothe (Senior Consultant, BAZ Group), Kevin Kieller (Partner, enableUC), Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics), Melissa Swartz (President, Swartz Consulting), Dave Michels (Founder and Principal Analyst, TalkingPointz), Marty Parker (Principal Consultant, UniComm Consulting), Zeus Kerravala (Founder and Principal Analyst, ZK Research)

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Keynotes & General Sessions