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You will be able to plan your week by building your schedule (starting the week of July 27) within our Virtual Event environment. Plus, make sure you download our official Mobile App from iTunes or Google Play (search for EC20 Digital Conference & Expo) to access everything you would get from your desktop and really take Enterprise Connect Digital Conference & Expo on the go.

We have 3 types of sessions available for you: Premium (4 paid 2-hour sessions held each Friday from August 7 – August 28), Breakout (vendor-neutral 30 minute sessions), and Sponsor (20 minute sessions held by key sponsors). All times shown in ET.

Monday | 11:00 am

Are Today's Transformations the Model for the Long Term?

Moderator: Beth Schultz  (No Jitter / Enterprise Connect)

Panelists: Zeus Kerravala  (ZK Research), Jim Burton  (C-T Link / BCStrategies), Melissa Swartz  (Swartz Consulting, LLC)

Session Category: Standard Conference Sessions

The CX Reframe: Planning for the New Normal of the Contact Center

Speaker: Kieran King  (Talkdesk)

Session Category: Sponsored Sessions

Why and How Leaders should be Present during Crises

Speaker: Jeff Rubenstein  (Kaltura)

Session Category: Sponsored Sessions

Monday | 11:30 am

Enhancing Employee Experience & Engagement with Smart Work from Anywhere Collaboration Solutions

Speaker: Joseph Mingori  (Lenovo)

Session Category: Sponsored Sessions

Monday | 11:45 am

Priority Overhaul: How the Pandemic Changed IT Spending and Plans

Speaker: Robin Gareiss  (Nemertes Research)

Session Category: Standard Conference Sessions

Monday | 12:00 pm

Cisco and the future of work for the next normal

Speaker: Javed Khan  (Cisco)

Session Category: Sponsored Sessions

Monday | 1:00 pm

Developing a Diverse and Inclusive Workforce for Today & Tomorrow

Moderator: Ryan Daily  (Informa)

Panelist: Kari Mattek  (Northwestern Mutual)

Session Category: Standard Conference Sessions

Monday | 2:00 pm

AI in the Contact Center from Pilots to Mainstream

Speakers: Sheila McGee-Smith  (McGee-Smith Analytics), Dan Miller  (Opus Research)

Session Category: Standard Conference Sessions

Essentials for the New Digital Workplace

Speakers: Todd Goldman  (8x8), Meghan Keough  (8x8)

Session Category: Sponsored Sessions

In an Era of Uncertainty and Change, Network Matters

Speaker: Mike Robles  (CenturyLink)

Session Category: Sponsored Sessions

Monday | 2:30 pm

Learn how Slack keeps teams connected and moving forward during this shift to remote work

Speakers: Christina Kosmowski  (Slack), Alex King  (Slack)

Session Category: Sponsored Sessions

Monday | 2:45 pm

Taming Teams for Distributed Work

Speaker: Kevin Kieller  (enableUC)

Session Category: Standard Conference Sessions

Monday | 3:00 pm

The Collaborative Contact Center: A New Approach to Enterprise Customer Service

Speaker: Terence Chesire  (ServiceNow)

Session Category: Sponsored Sessions

Monday | 3:30 pm

Experience Lenovo SmartCollaboration Solutions

Speakers: Richard LaBennett  (Lenovo), Steve Trebing  (Lenovo)

Session Category: Sponsored Sessions

Speed to the right contact center solution

Speakers: Tim Richter  (Twilio), Lenore Files  (Twilio)

Session Category: Sponsored Sessions

UCaaS Report: Leading the Way Forward

Speaker: Diane Myers  (Omdia)

Session Category: Standard Conference Sessions

Monday | 4:00 pm

Adding Voice Calling To Microsoft Teams

Speaker: Brian Gregory  (Ribbon)

Session Category: Sponsored Sessions

Monday | 4:15 pm

Speech Technologies: Innovations and Use Cases

Speaker: Jon Arnold  (J Arnold & Associates)

Session Category: Standard Conference Sessions

Tuesday | 11:00 am

Reimagining the future of work and learning with Microsoft Teams

Speaker: Nicole Herskowitz  (Microsoft)

Session Category: Sponsored Sessions

Women in Communications: Award Presentation and Discussion

Moderator: Beth Schultz  (No Jitter / Enterprise Connect)

Panelists: Jennifer Berry  (Cigna), Gauri Bhalerao  (Yum! Brands), Kim Corazzini  (Capital One), Kristina Russell  (MedStar), Josee Duchesne  (Pembina Pipeline Corp.)

Session Category: Standard Conference Sessions

Tuesday | 11:30 am

Are your company’s collaboration tools truly enterprise-grade?

Speakers: Ilan Frank  (Slack), Bryan Fong  (Slack)

Session Category: Sponsored Sessions

Tuesday | 11:45 am

Reconsidering Your Cloud Strategy In the Wake of Pandemic

Speaker: Melissa Swartz  (Swartz Consulting, LLC)

Session Category: Standard Conference Sessions

Tuesday | 12:00 pm

From Luxury to Necessity: how customers moved forward during a pandemic with Cisco Webex Collaboration

Moderator: Aruna Ravichandran  (Cisco)

Panelists: Karen Dean  (Under Armour), Barbara Nesbitt  (Pickens County School District​), Suleima Selgado  (Georgia Department of Public Health)

Session Category: Sponsored Sessions

How Covid-19 is acting as a catalyst for digital transformation

Speakers: Anita Stein  (AT&T), Patrick Troy  (AT&T)

Session Category: Sponsored Sessions

Tuesday | 1:00 pm

The Future of Work is Anywhere

Speakers: Ritu Mukherjee  (RingCentral), Anand Eswaran  (RingCentral), Will Moxley  (RingCentral)

Session Category: Sponsored Sessions

Tuesday | 2:45 pm

How to Help Employees Get the Most from WFH

Speaker: Jim Kelly  (RECON Research)

Session Category: Standard Conference Sessions

Meeting Customer and Employee Expectations in Today's Environment

Speakers: Michelle Russell  (Verizon), Gordon Littley  (Verizon)

Session Category: Sponsored Sessions

Tuesday | 3:15 pm

Pro Tips for Direct Routing and E911 for Teams: Accelerate your Migration

Speakers: Lauren Brockman  (Bandwidth), Caitlin Long  (Bandwidth)

Session Category: Sponsored Sessions

Tuesday | 3:30 pm

5G - Promises Unbroken?

Speaker: Michael Finneran  (dBrn Associates)

Session Category: Standard Conference Sessions

Tuesday | 3:45 pm

Design an agile contact center to thrive in a rapidly changing environment

Speakers: Lenore Files  (Twilio), Karla Nussbaumer Ayala  (Twilio)

Session Category: Sponsored Sessions

Tuesday | 4:15 pm

Raising the Bar on the Enterprise WAN

Speaker: Zeus Kerravala  (ZK Research)

Session Category: Standard Conference Sessions

Wednesday | 11:00 am

Enterprise Summit: Moving Forward on Communications & Collaboration

Moderator: Beth Schultz  (No Jitter / Enterprise Connect)

Panelists: Gary Kohlheim  (Laureate Education), Neal Obermeyer  (TD Ameritrade), Jennifer Featherling  (Priceline)

Session Category: Standard Conference Sessions

Microsoft Teams innovations improve collaboration and connectivity

Speakers: Bindu Pillai  (Microsoft), Kendra Baker  (Microsoft)

Session Category: Sponsored Sessions

Wednesday | 11:30 am

Going Digital First: Boost your Omnichannel Strategy to meet your customers wherever they are

Speakers: Terry Fortesque  (Five9), Peter Milligan  (Five9)

Session Category: Sponsored Sessions

Voice of Your Brand AI-fueled Conversational Insight

Speaker: Steve Chirokas  (CallMiner)

Session Category: Sponsored Sessions

Wednesday | 11:45 am

Survival Guide: Working with Multiple Team Collaboration Apps

Speaker: Irwin Lazar  (Nemertes Research)

Session Category: Standard Conference Sessions

Wednesday | 12:00 pm

Ensure workforce continuity with AWS

Speakers: Eron Kelly  (AWS), Yasser El-Haggan  (AWS), Scott R. Brown  (AWS)

Session Category: Sponsored Sessions

The Post Pandemic Organization: Reimagined

Speakers: Trevor Schulze  (RingCentral), David Baker  (PacDental), Steve Xenos  (PM Pediatrics)

Session Category: Sponsored Sessions

Wednesday | 2:45 pm

Fireside Chat: Balancing Distributed & Office Work

Moderator: Beth Schultz  (No Jitter / Enterprise Connect)

Panelist: Melissa Marsh  (PLASTARC)

Session Category: Standard Conference Sessions

Introducing Conversations: Turn Your Contact Center into a Customer Experience Center

Speaker: Ryan Creamore  (Infobip)

Session Category: Sponsored Sessions

The Next Normal

Speaker: Harry Moseley  (Zoom Video Communications Inc.)

Session Category: Sponsored Sessions

Wednesday | 3:15 pm

Experience as a Service Powered by Genesys AI

Speaker: Elcenora Martinez  (Genesys)

Session Category: Sponsored Sessions

Wednesday | 3:30 pm

Step by Step Guide to Automating Your Network

Speaker: Terry Slattery  (NetCraftsmen)

Session Category: Standard Conference Sessions

Wednesday | 3:45 pm

Deliver Faster and Smarter Phone Service from Anywhere

Speakers: Zoe Fishman  (Salesforce), Tony Flores  (Salesforce), Sanjeev Balakrishnan  (Salesforce)

Session Category: Sponsored Sessions

Wednesday | 4:15 pm

Taking Customer Journeys from Static to Actionable

Speaker: Mila D'Antonio  (Informa / Ovum IT)

Session Category: Standard Conference Sessions

Thursday | 11:30 am

ML-powered cloud contact center analytics with Contact Lens for Amazon Connect

Speakers: Atul Deo  (AWS), Yasser El-Haggan  (AWS)

Session Category: Sponsored Sessions

Thursday | 11:45 am

Cloud Contracts: The Good, the Bad & the Ugly

Speaker: Steve Leaden  (Leaden Associates)

Session Category: Standard Conference Sessions

Thursday | 12:00 pm

Is the Luxury of a Best of Breed Solution Affordable Anymore?

Speaker: Steve Forcum  (Avaya)

Session Category: Sponsored Sessions

Thursday | 2:00 pm

Adapt Now; Plan Later – What COVID-19 Taught Our Customers about Remote Work

Moderator: Mark Strassman  (LogMeIn)

Panelists: Gregory Spivak  (American Institutes for Research), John Heck  (BNSF Logistics, LLC)

Session Category: Sponsored Sessions

Best Practices for UC&C Training and Adoption in a World of Distributed Work

Speakers: Kevin Kieller  (enableUC), Blair Pleasant  (COMMfusion LLC)

Session Category: Standard Conference Sessions

Thursday | 2:45 pm

CPaaS: Moving Beyond the Early Use Cases

Speaker: Mark Winther  (IDC)

Session Category: Standard Conference Sessions

Thursday | 3:30 pm

Meeting Rooms & the New Normal

Speaker: Ira Weinstein  (Recon Research)

Session Category: Standard Conference Sessions

Thursday | 4:15 pm

Locknote

Moderator: Eric Krapf  (No Jitter / Enterprise Connect)

Panelists: Dave Michels  (TalkingPointz), Sheila McGee-Smith  (McGee-Smith Analytics)

Speaker: Robin Gareiss  (Nemertes Research)

Session Category: Standard Conference Sessions

Friday | 11:00 am

8/07 - CCaaS: How to Take Advantage of Cloud Contact Center for Your Organization

Speaker: Cheryl Odee Helm  (Helm Communications, Inc.)

Session Category: Premium Seminars

8/14 - Cisco vs. Microsoft vs. Zoom: Clearing the WFH Fog

Speakers: Phil Edholm  (PKE Consulting), Brent Kelly  (KelCor)

Session Category: Premium Seminars

8/21 - Practical Post-Pandemic Strategies for Success

Speaker: Marty Parker  (UniComm Consulting)

Session Category: Premium Seminars

8/28 - Communications & Collaboration Security

Speaker: Sorell Slaymaker  (TechVision Research)

Session Category: Premium Seminars