View, browse and sort Enterprise Connect 2019 conference sessions. You can sort by any combination of:

  • Which pass type you have (or are considering purchasing)
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  • Technical Level (view definition of each level)

Plan your time at Enterprise Connect 2019 by building your schedule, and access it during the show via an export to your personal/work calendar or within the official Enterprise Connect Mobile App (download link available at https://m.enterpriseconnect.com). NOTE: To access your schedule on the official mobile app your user name and password MUST be the same as what you used when registering for Enterprise Connect 2019. If you can’t remember your password, please reach out to our Registration Support team at [email protected]

Technical Levels are defined as:

High Advanced/Expert level: Technology concepts and implementation will be discussed in detail. Assumes fluency with the technology being discussed. Most likely to appeal to practitioners responsible for technology on a day-to-day basis
Medium Intermediate level. Technology concepts and implementation will be discussed, but the focus will be on decision-making and trends around the technology, rather than on the detailed working of the technology itself. Assumes familiarity with technical concepts but not necessarily detailed, hands-on knowledge.
Low Introductory or Business level. Technology concepts and implementation are addressed from a high level if at all, with the focus instead being on markets, industry trends, or leadership strategies in which the technology plays a role. No prior knowledge of the technology is required to understand the discussion.
Monday | 7:30 am

Attendee Breakfast - Sponsored by Zailab

Location: Osceola and Sun Lobbies

Pass Type: Entire Event

Session Type: Conference

Monday | 8:00 am

Big Brands & Convergence: Understanding the UCaaS Market Landscape

What you need to know to select the provider that best fits your specific business case.

Presenter: Elka Popova (Frost & Sullivan)

Location: Sun B

Pass Type: Entire Event

Track: Cloud Communications

Technical Level: Medium

Session Type: Conference

Breaking Down Enterprise Barriers to Improve Customer Experience

Learn how to break down the barriers and leverage contact center-generated data to produce real improvements in CX.

Presenter: Chris Marron (MZA)

Panelists: Tod Famous (Cisco), Matthew Saskin (Dimension Data), Janelle Dieken (Genesys), John Hernandez (Selligent)

Location: Sun D

Pass Type: Entire Event

Track: Contact Center & Customer Experience

Technical Level: Low

Session Type: Conference

Communications & Collaboration Platforms 2022: Is the Transition Underway?

A leading industry analyst will discuss how much of a future your current platform has, and what platform will replace it (if any).

Presenter: Tim Banting (Ovum)

Panelists: Scott Hoffpauir (Cisco), Mahendra Sekaran (Microsoft), Amritesh Chaudhuri (RingCentral), Ilan Frank (Slack)

Location: Sun A

Pass Type: Entire Event

Track: Communications & Collaboration 2022

Technical Level: Low

Session Type: Conference

Huddle Rooms: Behind the Scenes

Get a better understanding of the huddle room trend, and how to make huddle rooms work for your company--whether you're an enterprise, reseller, or vendor.

Presenter: Ira Weinstein (Recon Research)

Panelists: Ted Colton (Creston), Joan Vandermate (Logitech), Tom Puorro (Plantronics), Phil Marechal (Yamaha UC), Janelle Raney (Zoom Video Communications)

Location: Osceola B

Pass Type: Entire Event

Track: Video Collaboration & AV

Technical Level: Medium

Session Type: Conference

Mobile Strategies To Finally Eliminate the Desk Phone

Get up to speed on enterprise-oriented mobile services, how offerings compare, and what use cases might best.

Presenter: Michael Finneran (dBrn Associates)

Panelists: Dan Thompson (Dialpad), Greg Zweig (Ribbon Communications), Caitlin Clark-Zigmond (Verizon Wireless)

Location: Osceola A

Pass Type: Entire Event

Track: Unified Communications

Technical Level: Low

Session Type: Conference

Tutorial: The Transformative Impacts of Artificial Intelligence on UC

Get a brief overview of artificial intelligence, then drill down into specific applications in the communications field that leverage natural language processing, reasoning, and learning.

Presenter: Kevin Kieller (enableUC)

Location: Sun C

Pass Type: Entire Event

Track: AI & Speech Technologies

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Monday | 9:00 am

Best Practices In Securing Unified Communications

What are the new challenges of security for video, team chat, and other emerging risk areas? And what solutions can be applied to UC applications on a broad basis?

Presenter: Sorell Slaymaker (AT&T Consulting)

Location: Sun B

Pass Type: Entire Event

Track: Management & Security

Technical Level: High

Hot Topics: Security / Compliance

Session Type: Conference

Contact Centers 2022: Automation vs. AI-Assisted Humans: Where to Draw the Line

Will AI replace agent workload and reduce the number of agents; or merely supplement agent activity to provide better CX, while incrementally improving agent metrics?

Presenters: Sheila McGee-Smith (McGee-Smith Analytics), Nicolas De Kouchkovsky (CaCube Consulting)

Panelists: Patrick Nguyen ([24]7.ai), Abinash Tripathy (Helpshift), Adi Toppol (Jacada), Lonnie Johnston (NICE)

Location: Sun A

Pass Type: Entire Event

Track: Communications & Collaboration 2022

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Innovation Showcase: Actionable Analytics

See rapid-fire presentations of new products that offer the ability to collect and analyze information that can be used to improve communications.

Presenter: Dave Michels (TalkingPointz)

Panelists: Jonathan Eisenzopf (Discourse.ai), Devin Reed (Gong.io), Harprit Bhui (Prodoscore), Chris Cittadino (QOS Networks), Surbhi Rathore (Rammer.ai), Tom Tseki (TechSee)

Location: Sun D

Pass Type: Entire Event, Expo Plus, Tue-Thu Conference

Track: AI & Speech Technologies

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Staying Clear of Cloud Migration Land Mines

From planning to go-live, get practical guidance and best practices advice about the issues most likely to trip you up as you move to the cloud.

Presenter: Melissa Swartz (Swartz Consulting, LLC)

Panelists: Scott Velting (AT&T Business Solutions), Eric Hanson (Fuze), Jose Pastor (RingCentral)

Location: Osceola B

Pass Type: Entire Event

Track: Cloud Communications

Technical Level: High

Session Type: Conference

Team Collaboration Growing Pains

How do you make sure that Team Collaboration systems will be enterprise-grade and truly production-ready?

Presenter: Zeus Kerravala (ZK Research)

Panelists: Lorrissa Horton (Cisco), Scott Van Vliet (Microsoft), Christina Kosmowski (Slack)

Location: Osceola A

Pass Type: Entire Event

Track: Team Collaboration Tools & Workspaces

Technical Level: Medium

Session Type: Conference

Why You Need to Champion Communications Transformation in Your Organization

What you must do now to become the go-to person as new technologies and business trends like digital transformation fundamentally alter what IT does.

Moderator: Phil Edholm (PKE Consulting)

Panelists: Brian Scott (Cox Automotive), Chad Reese (Pro Football Hall of Fame), Jayme Bynum (SemGroup Corporation)

Speaker: Panelist (Discovery Inc.)

Location: Naples

Pass Type: Entire Event

Track: Strategic Leadership

Technical Level: Medium

Hot Topics: Organization & Management

Session Type: Conference

Monday | 9:45 am

Attendee Break - Sponsored by Twilio

Location: Osceola Lobby

Pass Type: Entire Event

Session Type: Conference

Monday | 10:15 am

Communications & Collaboration: What’s the Way Forward?

In this session, thought leaders will give you a strategic view of where the communications industry is headed, and how communications and collaboration are likely to evolve in the digital future.

Moderators: Beth Schultz (No Jitter / Enterprise Connect), Jim Burton (C-T Link / BCStrategies)

Panelists: Vik Verma (8x8, Inc.), Sri Srinivasan (Cisco), Smita Hashim (Google Voice), Bob Davis (Microsoft), Gordon Littley (Verizon), Alan Masarek (Vonage)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Monday | 11:15 am

Empowering Your Organization for a Developer-Focused Future

Get real-world perspective and advice from enterprise IT leaders on preparing for an API-centric, developer-friendly communications and collaboration organization.

Moderator: Beth Schultz (Enterprise Connect/No Jitter)

Panelists: Carmine Lizza (Lazard), Darryl Jackman (Marine Rescue Technologies), Benn Wolfe (Quicken Loans)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker

Track: Keynotes & General Sessions

Session Type: Conference

Monday | 12:00 pm

Attendee Lunch

Location: Coquina Lawn

Pass Type: Entire Event

Session Type: Conference

Women in Communications Luncheon -- RSVP Required

Engage in a dialogue around the issues women communications professionals face in the male-dominated tech industry. **Separate registration required.**

Moderator: Michelle Burbick (Enterprise Connect / No Jitter)

Speakers: Erin Leary (Boeing), Jeanne Spinosa (Brown University), Gauri Bhalerao (Yum! Brands)

Location: Orange Blossom Ballroom

Pass Type: Entire Event, Media, Speaker, Tue-Thu Conference

Hot Topics: Diversity & Women in Communications

Session Type: Conference

Monday | 1:00 pm

Communications & Collaboration 2022: Emerging Technologies Realizing Their Promise?

Cloud, artificial intelligence (AI), and Internet of Things (IoT) have made the way we collaborate more efficient and cheaper, but that shouldn't be the end goal.

Presenter: Zeus Kerravala (ZK Research)

Panelists: David Chavez (Avaya), Dan Thompson (Dialpad), Adam Champy (Google Cloud), Richard Townhill (RingCentral)

Location: Sun A

Pass Type: Entire Event

Track: Communications & Collaboration 2022

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Communications Hacks: Sources and Solutions

Learn about the latest variations on legacy security threats—toll fraud, SIP attacks, and telephony denial-of-service (TDos)

Moderator: Lee Sutterfield (Securelogix Corporation)

Panelists: Eric Bauer (AudioCodes), Rajat Gopal (Oracle), Walter Kenrich (Ribbon Communications)

Location: Naples

Pass Type: Entire Event

Track: Management & Security

Hot Topics: Security / Compliance

Session Type: Conference

Harvesting PBX Budgets to Fund the Future: Make the Money Follow Your Priorities

Since the PBX is no longer the focal point for communication innovation in most organizations, it's time to shift the money to follow the priorities.

Presenter: Marty Parker (UniComm Consulting)

Location: Osceola A

Pass Type: Entire Event

Track: Strategic Leadership

Technical Level: Medium

Hot Topics: Decision Support

Session Type: Conference

Market Report: How Customer Engagement is Driving the Enterprise

Can advances in AI and API-first solutions bridge the gap between CX expectations and the flawed customer experience?

Presenter: Sheila McGee-Smith (McGee-Smith Analytics)

Location: Osceola B

Pass Type: Entire Event

Track: Contact Center & Customer Experience

Technical Level: Low

Session Type: Conference

Meeting the E911 Challenge

Learn about the legal and regulatory changes driving the need for a proactive 911 strategy, and how to maintain accurate 911 information in a multi-vendor environment, on premises and in the cloud.

Presenter: Irwin Lazar (Nemertes Research)

Panelists: Mark Fletcher (Avaya), Thomas Ginter (Bandwidth), Martha Buyer (Law Offices of Martha Buyer, PLLC), Andrew Gottlieb (Oracle Communications), Lev Deich (West Corporation)

Location: Sun D

Pass Type: Entire Event

Track: Unified Communications

Technical Level: Medium

Hot Topics: Security / Compliance

Session Type: Conference

Sponsored Session: Five Surprising Reasons Why You Need to Move Your Contact Center to the Cloud

Speaker: Jonathan Rosenberg (Five9)

Location: Sun C

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Sponsored Session: How Royal Bank of Canada is Leveraging an AI Powered Conversational Virtual Assistant to Improve its Relationship With Customers

Speaker: David Kapauan (RBC Technology & Operations)

Location: Osceola 1

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Video Conferencing in the Cloud: The Real Story

Not just the sales pitches, but the reality of what you gain (and what you might have to give up) if you go take the VC-as-a-Service plunge.

Moderator: Andrew Davis (Recon Research)

Panelists: Guillaume Vives (BlueJeans), Javed Khan (Cisco), Joe Manuele (Highfive), Michael Helmbrecht (Lifesize), Michel Sagen (Pexip), Wayne Driggers (Zoom Video Communications)

Location: Sun B

Pass Type: Entire Event

Track: Video Collaboration & AV

Technical Level: Medium

Session Type: Conference

Monday | 1:45 pm

Attendee Break

Location: Osceola and Sun Lobbies

Pass Type: Entire Event

Session Type: Conference

Monday | 2:00 pm

Benchmarking Enterprise Collaboration Success

How do you track the progress of collaboration programs and benchmark their performance, in order to be sure that they're meeting stakeholder expectations?

Presenter: Art Schoeller (Forrester Research)

Location: Sun D

Pass Type: Entire Event

Track: Team Collaboration Tools & Workspaces

Technical Level: Medium

Hot Topics: Decision Support

Session Type: Conference

Hackathon Spotlight: Programmable Communications is for Everyone

Meet the winners and learn about notable hacks from TADHack-mini Orlando, held over the weekend before Enterprise Connect.

Moderator: Alan Quayle (TADHack)

Panelists: Giancarlos Toro (TADHack), Conner Luzier (TADHack), Vikki Horn (TADHack), Kevin Coleman (TADHack), Javier Carrion (TADHack), Chris Woodle (TADHack), Peter Tarsoly (TADHack), Hunter Henry (TADHack), Mustaser Sayed (TADHack), Vincent Tang (TADHack), Eric Good (TADHack)

Location: Naples

Pass Type: Entire Event

Track: Embedded Communications & APIs

Technical Level: Medium

Session Type: Conference

How AI and Analytics Drastically Advance Customer Insight

How can you leverage structured and unstructured data to make both real-time and longer-term strategic decisions?

Presenter: Robin Gareiss (Nemertes Research)

Location: Osceola A

Pass Type: Entire Event

Track: AI & Speech Technologies

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

SD-WAN Case Studies

End users discuss how much of the promise of SD-WAN is being realized today, and what work remains to be done.

Presenter: JR Simmons (COMgroup)

Panelists: Scott Fischer (Allied Building Products), Andrew Thomson (BioIVT), Rich Brownlee (Pacific Dental Services), Mark Baker (PILOT Freight Services), Manoj Sehgal (Visteon)

Location: Sun B

Pass Type: Entire Event

Track: Management & Security

Technical Level: Medium

Session Type: Conference

Transitioning to Teams: What’s Your Next Move on Microsoft?

How does your organization successfully move to Teams from your current state, which may include Skype for Business or Skype Online?

Presenter: Kevin Kieller (enableUC)

Location: Osceola B

Pass Type: Entire Event

Track: Unified Communications

Hot Topics: Decision Support

Session Type: Conference

Video Conferencing and AV 2022: Realizing the Promise?

Which emerging trends in video conferencing and A/V will grow over the next 3 years, and which will fade?

Moderators: Ira Weinstein (Recon Research), Andrew Davis (Recon Research)

Panelists: Javed Khan (Cisco), Kor Baydurcan (Crestron), Andrew Border (Dolby Laboratories, Inc.), Scott Wharton (Logitech), Harry Moseley (Zoom Video Communications)

Location: Sun A

Pass Type: Entire Event

Track: Communications & Collaboration 2022

Technical Level: Medium

Session Type: Conference

Monday | 2:15 pm

Sponsored Session: How Zoom Can Help You Build the Workplace of the Future

Speakers: Oded Gal (Zoom), Nitasha Walia (Zoom)

Location: Sun C

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Video Collaboration & AV

Session Type: Free Education

Sponsored Session: Workforce AI: Tomorrow's Contact Center Today

Speaker: Ben Varela (Aspect)

Location: Osceola 1

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Monday | 3:00 pm

Enterprise Connect Exhibition

Location: Exhibit Hall, Lower Level

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Expo

Monday | 3:10 pm

EC Theater 100 Session: New Opportunities for Channel Partners

Speakers: Jim Burton (C-T Link / BCStrategies), Kevin Kieller (enableUC)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Strategic Leadership

Session Type: Free Education

EC Theater 2200 Session: Creating Emotional Connection Through Experiences For Authentic CX.

Speaker: Nour Addine Ayyoub (Zailab)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Monday | 3:15 pm

Sponsored Session: First Class for All: Bringing Enterprise-class AI and Collaboration to Everyone

Speaker: Marc van Zadelhoff (LogMeIn)

Location: Sun C

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Sponsored Session: The Revolution in Customer Communications is Here: Personalized Mobile Video Messaging with MMS & RCS

Speaker: Michael Ahearn (Sinch)

Location: Osceola 1

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Video Collaboration & AV

Session Type: Free Education

Monday | 3:40 pm

EC Theater 100 Session: Join the Video Pep Rally

Speaker: Alan Smith (Logitech)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Video Collaboration & AV

Session Type: Free Education

EC Theater 2200 Session: Leverage AI to Accelerate Contact Center Productivity and Insights

Speaker: Hunter Middleton, Ph.D (8x8, Inc.)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Monday | 4:10 pm

EC Theater 100 Session: How to future-proof your video conferencing investments

Speaker: Karl Hantho (Pexip)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Video Collaboration & AV

Session Type: Free Education

EC Theater 2200 Session: AI in the Enterprise: Factoring Ethics and Law into the Equation

Speaker: Martha Buyer (Law Offices of Martha Buyer, PLLC)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Monday | 4:40 pm

EC Theater 100 Session: Implementing Microsoft Teams from the desktop to the board room

Speaker: Andrew Gross (Crestron Electronics, Inc.)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Unified Communications

Session Type: Free Education

EC Theater 2200 Session: How The Evolving UCaaS Market Can Benefit Your Organization

Speakers: Sean Spradling (PGi), Elka Popova (Frost & Sullivan)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Cloud Communications

Session Type: Free Education

Monday | 5:00 pm

Reception - Sponsored by Poly

Grab a drink while mixing and mingling with peers and exhibitors!

Location: Expo Hall, Lower Level

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Conference

Monday | 5:10 pm

EC Theater 100 Session: New Performance Metrics For Intelligent Assistants and Bots

Speaker: Dan Miller (Opus Research)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Monday | 5:40 pm

EC Theater 100 Session: Zoom Rooms: The best next-gen solution for your meeting rooms

Speaker: Esther Yoon (Zoom Video Communications)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Video Collaboration & AV

Session Type: Free Education

EC Theater 2200 Session: Digital Transformation Metrics

Speaker: Gary Audin (Delphi, Inc.)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Management & Security

Session Type: Free Education

Monday | 6:10 pm

EC Theater 100 Session: Enabling Profound Transformation in Your Enterprise – Simplified!

Speaker: Sean Green (West Corporation)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Strategic Leadership

Session Type: Free Education

EC Theater 2200 Session: Deploying Failsafe SD-WANs for Contact Centers

Speaker: Andrew Gottlieb (Oracle Communications)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Monday | 6:40 pm

EC Theater 100 Session: The Evolution of the Live Agent in Customer Engagement

Speaker: Ken Landoline (Ovum)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

EC Theater 2200 Session: SIP Trunks: Pitfalls and Resolutions

Speaker: Gary Audin (Delphi, Inc.)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Unified Communications

Session Type: Free Education

Monday | 7:00 pm

Women in Communications Reception - Sponsored by Cisco

Location: Castillo de San Marcos

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Hot Topics: Diversity & Women in Communications

Session Type: Conference

Tuesday | 6:45 am

Zoom Video Communications Yoga Session

Join Zoom Video Communications at a complimentary 45-minute yoga session to start off the day.

Location: Fort San Marcos

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Conference

Tuesday | 7:00 am

5K Fun Run/Walk - Day 1

Let's go for a run!

Location: Gaylord Palms Hotel Lobby

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Conference

Tuesday | 7:30 am

Attendee Breakfast - Sponsored by 8x8

Location: Osceola and Sun Lobbies

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Tuesday | 8:00 am

How Team Collaboration Is Fueling Convergence

A leading market research analyst provides a status report on the team collaboration market and how it provides a foundation for fueling convergence within the UC suite of applications.

Presenter: Diane Myers (IHS Markit)

Panelists: Michael Affronti (Fuze), Srini Raghavan (Microsoft), Ryan Smith (Mitel), Brian Elliott (Slack)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Team Collaboration Tools & Workspaces

Technical Level: Low

Session Type: Conference

Speech Technologies for the Enterprise: Market Update

Understand the state of the art in Speech Technologies, and whether they really are ready for enterprise production deployment.

Presenter: Jon Arnold (J Arnold & Associates)

Location: Osceola A

Pass Type: Entire Event, Tue-Thu Conference

Track: AI & Speech Technologies

Technical Level: Low

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

UCaaS Bells & Whistles vs. Nuts & Bolts

Looking beyond the glitz of the latest cloud communications and collaboration tools, get the guidance you need to find the right fit for your organization's specific deployment requirements.

Presenter: Elka Popova (Frost & Sullivan)

Panelists: Dejan Deklich (8x8, Inc.), Allan Alford (Mitel), Joshua Lesavoy (Nextiva), Curtis Peterson (RingCentral)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Technical Level: Medium

Session Type: Conference

What Is Ideation—And Why Should You Care?

Ideation takes the old-school white board to the next level, allowing multiple people to collaborate regardless of location, device, or network.

Moderator: Ira Weinstein (Recon Research)

Panelists: Demian Entrekin (Bluescape), TJ Varghese (Google), Christie McCorkle (Hoylu), Adam Cuzzort (Prysm)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & AV

Technical Level: Low

Session Type: Conference

What It Really Takes to Put AI to Work in Your Contact Center

A technical approach to making AI really work in your contact center, and what you have to do to enable it.

Presenter: Brent Kelly (KelCor)

Panelists: Jeff Gallino (CallMiner), Adam Champy (Google), Callan Schebella (Inference Solutions)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Tuesday | 9:00 am

Chairman's Welcome

Speaker: Eric Krapf (Enterprise Connect / No Jitter)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Tuesday | 9:10 am

Best of Enterprise Connect Awards

Speaker: Michelle Burbick (Enterprise Connect / No Jitter)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions, Open to All

Session Type: Conference

Tuesday | 9:15 am

Enterprise Summit: Planning for a Future of Constant Change

Hear firsthand how your peers are navigating the evolving landscape.

Moderators: Beth Schultz (Enterprise Connect/No Jitter), Robin Gareiss (Nemertes Research)

Panelists: Dan Metzger (Conde Nast), Harald Schirmer (Continental AG), Monica Gionet (Hertz), Kari Mattek (Northwestern Mutual), Carlos Cong (Paychex), Casey Abell (Waste Management)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Tuesday | 10:00 am

Microsoft Keynote

Speaker: Lori Wright (Microsoft)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Tuesday | 10:30 am

Attendee Break - Sponsored by Poly

Location: Osceola Lobby

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Tuesday | 10:45 am

Walmart Keynote

Speaker: Joe Park (Walmart)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Tuesday | 11:30 am

Amazon Web Services Keynote

Speaker: Pasquale DeMaio (Amazon Web Services)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Tuesday | 12:00 pm

Attendee Lunch

Location: Expo Hall Lower Level

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Enterprise Connect Exhibition

Location: Exhibit Hall, Lower Level

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Expo

Tuesday | 12:10 pm

EC Theater 100 Session: Modern, secure business collaboration with Slack

Speaker: Karishma Kothari (Slack)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Team Collaboration Tools & Workspaces

Session Type: Free Education

EC Theater 2200 Session: You Know Amazon, You Know UC, But Do You Know About Amazon Chime?

Speakers: Sid Rao (Amazon Web Services), Jennie Tietema (Amazon Web Services)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Unified Communications

Session Type: Free Education

Tuesday | 12:40 pm

EC Theater 100 Session: Adding AI to Your Contact Center to Create More Amazing Customer Experiences

Speaker: Sean Taylor (Content Guru)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Tuesday | 1:10 pm

EC Theater 100 Session: Women in Communications: Challenges and Opportunities

Moderator: Michelle Burbick (Enterprise Connect / No Jitter)

Panelists: Pegah Ebrahimi (Cisco Systems, Inc.), Jayme Bynum (SemGroup Corporation), Aruna Ravichandran (Cisco Systems, Inc.), Lorrissa Horton (Cisco Systems, Inc.)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Strategic Leadership

Hot Topics: Diversity & Women in Communications

Session Type: Free Education

EC Theater 2200 Session: The Human Factor: Why Your Unified Communications Solutions Are Anything But Unifying

Speaker: Alex Limi (Highfive)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Unified Communications

Session Type: Free Education

Tuesday | 1:30 pm

Sponsored Session: Communications, Elevated

Speaker: Patrick Harper (PGi)

Location: Sun C

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Unified Communications

Session Type: Free Education

Sponsored Session: Creating Effortless Experiences

Speakers: Ted McKenna (Tethr), Aaron Anderson (CE Broker), Patrick Russell (Talkdesk), Michael Zurat (Cognosante)

Location: Osceola 1

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Tuesday | 1:40 pm

EC Theater 2200 Session: Customizing your Contact Center with Twilio Flex

Speaker: Justin Pirie (Twilio)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Tuesday | 2:10 pm

EC Theater 100 Session: Extraordinary teams: Three user experience megatrends driving high-performance teams into the future

Speaker: Sri Srinivasan (Cisco)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Strategic Leadership

Session Type: Free Education

EC Theater 2200 Session: The Power of True Customization to Build Intelligent Interactions

Speaker: Bryan Stokes (Vonage)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Management & Security

Session Type: Free Education

Tuesday | 2:30 pm

Sponsored Session: Connectivity, Collaboration and Competition: Winning over top agent talent

Speaker: Matt Halliday (American Homes 4 Rent)

Location: Osceola 1

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Sponsored Session: Meeting the Needs of Graduates to Grandparents: How Consolidated Communications Is Enabling The Modern Workforce

Speaker: Mark Strassman (LogMeIn)

Location: Sun C

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Unified Communications

Session Type: Free Education

Tuesday | 2:40 pm

EC Theater 100 Session: Why simplicity matters in the new age of communications

Speaker: Richard Townhill (RingCentral)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Unified Communications

Session Type: Free Education

EC Theater 2200 Session: Messaging Revolution

Speaker: Brad Roldan (Bandwidth)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Team Collaboration Tools & Workspaces

Session Type: Free Education

Tuesday | 2:45 pm

Attendee Break - Sponsored by RingCentral

Location: Osceola and Sun Lobbies

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Tuesday | 3:00 pm

Become the Trusted Advisor on Customer Experience for Your Business Leaders

What technologies can track and improve customer loyalty, and how can you drive these from an IT/comms perspective?

Presenter: Robin Gareiss (Nemertes Research)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Strategic Leadership

Technical Level: Medium

Session Type: Conference

Can You Ensure QoS in Your Hybrid Cloud Deployment?

Moving to the cloud puts more of your traffic on networks controlled by others. What are the quality of service implications?

Presenter: Terry Slattery (NetCraftsmen)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Technical Level: High

Session Type: Conference

Enterprise Case Studies: The Evolving Roles of CRM and Contact Center

Hear from enterprises about the CC/CRM choices they have made.

Moderator: Sheila McGee-Smith (McGee-Smith Analytics)

Panelists: Brian Inman (Aetna), David Muttiah (CARFAX), Jim Bunch (HomeAway), Chris Wilson (Shopify)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Technical Level: Low

Hot Topics: Decision Support

Session Type: Conference

Microsoft vs. Cisco: Pain, Promise, and Transition

This popular in-depth session returns, comparing the two companies' solutions, including their calling, meetings, and team capabilities.

Presenters: Brent Kelly (KelCor), Phil Edholm (PKE Consulting)

Location: Osceola CD

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Technical Level: Medium

Hot Topics: Decision Support

Session Type: Conference

Tuesday | 3:10 pm

EC Theater 100 Session: Enhancing the Customer Experience through Machine-to-Human Collaboration

Speaker: Brad Pritchett (AT&T)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

EC Theater 2200 Session: Transforming Communications to Meet the New Speed of Business

Speaker: Meghan Keough (8x8, Inc.)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Management & Security

Session Type: Free Education

Tuesday | 3:30 pm

Sponsored Session: Contact Center AI: Proven Use-Cases and At-Scale Success Stories

Speaker: Sam Hahn (eGain Corporation)

Location: Sun C

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Sponsored Session: Customer service is a team sport: How to play it well

Speaker: Venkitesh Subramanian (ServiceNow)

Location: Osceola 1

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Tuesday | 3:40 pm

EC Theater 100 Session: How AI-Enabled Customer Engagement Is Changing the Service Paradigm

Speaker: Mila DAntonio (Ovum)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Tuesday | 4:00 pm

Booth Crawl

Location: Expo Hall Lower Level

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Conference

Tuesday | 4:10 pm

EC Theater 100 Session: The Cost-Efficient Way to Secure Teams Calling in Azure

Speaker: Kevin Isacks (Ribbon Communications)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Unified Communications

Session Type: Free Education

EC Theater 2200 Session: Don’t Get Lost on Your Journey to Cloud Communications

Speaker: Steve Forcum (Avaya)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Cloud Communications

Session Type: Free Education

Tuesday | 4:30 pm

Sponsored Session: Enriching Enterprise Video through AI

Speaker: Bill O'Neill (IBM Watson Media)

Location: Osceola 1

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Video Collaboration & AV

Session Type: Free Education

Sponsored Session: Rich Mobile Business Messaging: The Evolution from SMS to Universal Mobile Messaging (RCS) and its Role in Enabling Omni-channel Customer Engagements

Speaker: Carlos Aragon (Mavenir)

Location: Sun C

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Tuesday | 4:40 pm

EC Theater 100 Session: Turn your Call Center into an Intelligent Contact Center

Speaker: Darryl Addington (Five9, Inc.)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

EC Theater 2200 Session: Why Masergy + Cisco Are Better Together

Speaker: Andy Ramos (Masergy)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Unified Communications

Session Type: Free Education

Tuesday | 5:10 pm

EC Theater 100 Session: Elevating the Customer Experience at Pearson

Speakers: Milin Mathur (Pearson), Michelle Burrows (Serenova)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

EC Theater 2200 Session: CX Tips You Can’t Live Without

Speaker: Steve Bell (Talkdesk)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Tuesday | 5:40 pm

EC Theater 2200 Session: Don't just program your communications, Take Control!

Speaker: David Casem (Telnyx)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Embedded Communications & APIs

Session Type: Free Education

Wednesday | 7:00 am

5K Fun Run/Walk - Day 2

Let's Go for a Run!

Location: Gaylord Palms Hotel Lobby

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Conference

Wednesday | 7:30 am

Attendee Breakfast - Sponsored by Genesys

Location: Osceola and Sun Lobbies

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Wednesday | 8:00 am

CPaaS: The Gateway to Digital Transformation

With the guidance of a leading market research analyst, dive into how communications platform-as-a-service (CPaaS) is helping companies transform their communications strategies.

Presenter: Diane Myers (IHS Markit)

Panelists: Sajeel Hussain (CafeX), Sacha Gera (Ribbon Communications), Jose de Castro (Twilio), Brian Gilman (Vonage)

Location: Osceola A

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Technical Level: Medium

Hot Topics: Digital Transformation

Session Type: Conference

Cloud Contact Center After the Sale: The Good, the Bad, the Reality

What happens after the initial implementation: positive and negative customer experiences, gotchas, glitches, concerns, costs and best practices

Presenter: Dennis Goodhart (Abilita)

Panelists: Frank Tersigni (Altivon), Tim Brannock (Cameo Solutions, Inc.), Cheryl Odee Helm (Helm Communications, Inc.), Pam Hynes (Sharpen Technologies)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Technical Level: Medium

Session Type: Conference

Eye on Diversity & Inclusion: Developing Talent & Teams

Get practical advice on how to institutionalize diversity and create an inclusive environment, while simultaneously delivering on your enterprise communications and collaboration mission.

Moderator: Michelle Burbick (Enterprise Connect / No Jitter)

Panelists: Amy MacLeod (Mitel), Kari Mattek (Northwestern Mutual), LaFawn Davis (Twilio)

Location: Sun D

Pass Type: Entire Event, Media, Speaker, Tue-Thu Conference

Track: Strategic Leadership

Technical Level: Low

Hot Topics: Diversity & Women in Communications

Session Type: Conference

Keeping Your UCaaS Migration on Track

Make sure your project roadmap keeps up with a constantly-changing technical environment, and that the goals you began the project with remain attainable and appropriate.

Moderator: Melissa Swartz (Swartz Consulting, LLC)

Panelists: Kim Estrada (8x8, Inc.), Mark Straton (Cisco), Mahendra Sekaran (Microsoft)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Technical Level: Medium

Session Type: Conference

SIP Trunking Services Update

If you still have legacy TDM trunks within your enterprise wide area network, you're not alone—but you're also overdue for a serious push to convert those trunks to SIP.

Presenters: Joseph Schmidt (TechCaliber Consulting), Anthony Mangino (TechCaliber Consulting (TC2))

Panelists: Nora Cheseby Peskin (AT&T Business Solutions), Jeannette Romero (Comcast), Mary Friel (Tata Communications), Derek Curl (Verizon)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Technical Level: Medium

Session Type: Conference

Wednesday | 9:00 am

Three Fireside Chats: Hearing From Industry Challengers

See how three companies' different approaches to the market exemplifies the larger trends.

Speakers: Harry Moseley (Zoom Video Communications), Dave Sipes (RingCentral), George Hu (Twilio)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Wednesday | 10:00 am

Cisco Keynote

Speaker: Amy Chang (Cisco)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Wednesday | 10:30 am

Attendee Break - Sponsored by Microsoft

Location: Osceola Lobby

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Wednesday | 10:45 am

Why Customer Engagement Is Leading the Enterprise Communications Conversation

Hear what leading contact center executives have to say on how to leverage the latest technology developments and create winning strategies for customer engagement.

Moderators: Beth Schultz (No Jitter / Enterprise Connect), Sheila McGee-Smith (McGee-Smith Analytics)

Panelists: Chris McGugan (Avaya), Vasili Triant (Cisco), Rowan Trollope (Five9), Tom Eggemeier (Genesys), Paul Jarman (NICE inContact), Al Cook (Twilio)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Wednesday | 11:30 am

Google Keynote

Speaker: Rany Ng (Google Cloud)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Wednesday | 12:00 pm

Attendee Lunch

Location: Expo Hall Lower Level

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Enterprise Connect Exhibition

Location: Exhibit Hall, Lower Level

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Expo

Wednesday | 12:10 pm

EC Theater 100 Session: Fuze Communications Index: Insight into Best Practices Data

Speaker: Michael Affronti (Fuze)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Unified Communications

Session Type: Free Education

EC Theater 2200 Session: Creating a Successful Acquisition Transition Plan

Speaker: Beth English (EE and Associates)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Strategic Leadership

Session Type: Free Education

Wednesday | 12:40 pm

EC Theater 100 Session: The SD-WAN Revolution: What's the Truth Behind the Hype?

Speaker: Thomas Brannen (Cloud and Wire)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Management & Security

Session Type: Free Education

EC Theater 2200 Session: Customer Feedback: Do Everything Differently.

Speaker: Ryan Lester (LogMeIn)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Wednesday | 1:10 pm

EC Theater 100 Session: Optimizing your Spaces with Teams Devices

Speaker: Albert Kooiman (Microsoft)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Video Collaboration & AV

Session Type: Free Education

EC Theater 2200 Session: Adding Value with Contact Center Capabilities

Speakers: Steve Leaden (Leaden Associates), Blair Pleasant (COMMfusion LLC)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Wednesday | 1:30 pm

Sponsored Session: Don't get rid of your live agents – augment the contact center with AI

Speaker: Ken Arakelian (Nuance Communications)

Location: Sun C

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Sponsored Session: Enterprise communication tools from Google: Simple, Smart and Scalable

Speaker: TJ Varghese (Google)

Location: Osceola 1

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Unified Communications

Session Type: Free Education

Wednesday | 1:40 pm

EC Theater 2200 Session: Leveraging AI to Deliver Differentiated Customer Experience

Speaker: Matt Metzger (Mitel)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Wednesday | 2:00 pm

AI In the Meeting Room…Seriously?

AI in the meeting room: The value it brings, the current state of readiness, and what's coming in the future.

Moderator: Andrew Davis (Recon Research)

Panelists: Tom Richards (Cisco), David Danto (Poly), Robin Zueger (Google), Joan Vandermate (Logitech), Dan Acquafredda (Ricoh)

Location: Osceola A

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & AV

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Cloud Contact Center Faceoff

Hear the pros and cons of cloud vs. CPE, to help reach your own conclusions about what's right for your enterprise.

Moderator: Sheila McGee-Smith (McGee-Smith Analytics)

Panelists: Hunter Middleton, Ph.D (8x8, Inc.), Dan Rood (Genesys), John Finch (RingCentral), Michelle Burrows (Serenova), Tom Milligan (Talkdesk)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Technical Level: Low

Session Type: Conference

Embedding Communications in Vertical Applications and Industries

Communications tools are being integrated-into many business applications, and understanding this wave and seizing the opportunities is key to your organization's future.

Presenter: Marty Parker (UniComm Consulting)

Panelists: Steve Forcum (Avaya), David Lee (RingCentral), Patrick Kolencherry (Twilio), Brian Gilman (Vonage)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Technical Level: Medium

Hot Topics: Digital Transformation

Session Type: Conference

Evolving Endpoint Decisions and Strategies: Enterprises Weigh In

Enterprise leaders share their unique approaches to communications endpoint decisions.

Moderator: Barb Grothe (The BAZ Group)

Panelists: Matt Diioia (Cigna), Ferrari Careto (EDP), Neal Piliavin (HubSpot), Pankaj Patra (Brinker International)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Technical Level: Low

Hot Topics: Decision Support

Session Type: Conference

User Adoption Success Stories and Best Practices

What really gets users to embrace the new tools, and what benefits can you claim from these efforts?

Moderator: Blair Pleasant (COMMfusion LLC)

Panelists: Denis Rousseau (BNC), Ken Neimo (Laureate), Kristina Russell (MedStar Health), Norm Buchmann (Northwestern Mutual)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Strategic Leadership

Technical Level: Low

Hot Topics: Organization & Management

Session Type: Conference

Wednesday | 2:10 pm

EC Theater 100 Session: What technology to consider in a Huddle Room

Speaker: Tim Root (Plantronics)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Video Collaboration & AV

Session Type: Free Education

EC Theater 2200 Session: Enterprise Mobile Convergence Implementation Factors

Speaker: Beth English (EE and Associates)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Management & Security

Session Type: Free Education

Wednesday | 2:40 pm

EC Theater 100 Session: Enterprise 5G: What Will It Connect, and Who Will Control the Networks?

Speaker: Dean Bubley (Disruptive Analysis)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Unified Communications

Session Type: Free Education

EC Theater 2200 Session: Speech Analytics & AI Voice: Time to rethink Contact Center voice services

Speaker: Peter Tomfohrde (Verizon Wireless)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Wednesday | 2:45 pm

Attendee Break - Sponsored by Vonage

Location: Osceola and Sun Lobbies

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Wednesday | 3:00 pm

Building One Chatbot Across All Your Channels

Contact Center/Customer Experience thought leaders discuss scaling conversational AI in customer engagement.

Moderator: Daniel Hong (Forrester)

Panelist: Taj Singh (Uber)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Cloud Communications Cost Management

Many enterprises face a fragmented, hands-off approach to procuring cloud-based communications services, creating a perfect storm of underutilized or redundant services and unexpectedly climbing costs. Here's what you can do about it.

Presenter: Robert Harris (Communications Advantage, Inc.)

Panelists: Geoff Newman (Arkadin Cloud Communications), Jeffrey Blackey (PGi), Michelle Russell (Verizon), Sanjay Srinivasan (Vonage)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Technical Level: Low

Session Type: Conference

Getting Your Arms Around Mobile Messaging Integration

Messaging companies and carriers are pitching their solutions; what are the benefits, risks, and tradeoffs of the different approaches?

Presenter: Michael Finneran (dBrn Associates)

Panelists: Rob Lawson (Google), Anurag Lal (Infinite Convergence Solutions), Mike Gozzo (Smooch), Matt Ramerman (Sinch)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Technical Level: Medium

Session Type: Conference

How Machine Learning is Changing Network Management Tools

Machine Learning (ML) promises better predictive analysis and troubleshooting, faster fixes and staff efficiency. But how far have ML and AI progressed into product form?

Presenter: Terry Slattery (NetCraftsmen)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Securing Your Team Messaging Data

IT leaders must develop a proactive strategy for security and governance that meets compliance requirements, and that provides for data loss prevention.

Presenter: Irwin Lazar (Nemertes Research)

Panelists: Jono Luk (Cisco), Ted Smith (Oracle Communications), Kevin Isacks (Ribbon Communications), Geoff Belknap (Slack), Lawrence Miller (Symphony Communication Services)

Location: Osceola A

Pass Type: Entire Event, Tue-Thu Conference

Track: Team Collaboration Tools & Workspaces

Technical Level: Medium

Hot Topics: Security / Compliance

Session Type: Conference

Sponsored Session: Tactics to save $1M with employee-fueled customer experience

Speaker: Steve Ducey (Vibrant Credit Union)

Location: Sun C

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Strategic Leadership

Session Type: Free Education

Wednesday | 3:10 pm

EC Theater 2200 Session: Demonstrations that Win the Business

Speakers: Melissa Swartz (Swartz Consulting, LLC), Sara Uzel (Technology Trends Group)

Location: EC Theater 2200

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Strategic Leadership

Session Type: Free Education

Wednesday | 4:00 pm

End-Users Speak Out: Taming the Global Video and A/V Environment

Hear from your peers, and join the conversation on the biggest technology, management, and organizational challenges to success in enterprise video conferencing and AV.

Moderator: Yehuda Indig (Recon Research)

Panelists: Gary LaSasso (Amicus Therapeutics, Inc.), Andy Howard (Andy Howard & Associates), Ross McElroy (BMC Sofware), Aaron Roe (Deloitte)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & AV

Technical Level: Low

Session Type: Conference

Moving from a CapEx to an OpEx Model for UC Collaboration

How the CapEx-to-OpEx change affects the corporate financials, technology risk, and adoption risk.

Presenter: John Bartlett (Poly)

Panelists: Mike Kuch (Avaya), Amit Raut (NEC), Michael Kozlowski (West Corporation)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Strategic Leadership

Technical Level: Low

Hot Topics: Decision Support

Session Type: Conference

Proving the Value of Business-Grade CPaaS

Communications APIs are a natural way for digital enterprises to create their communications solutions, but enterprises often struggle to understand APIs' value. This discussion will help make that value clearer.

Presenter: Mark Winther (IDC)

Panelists: John Bell (Bandwidth), Koushik Chatterjee (Deloitte), Brendan Bank (MessageBird), Jay Patel (Vonage)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Session Type: Conference

Staying On-Prem: Maybe the Cloud’s Not Right for Me (Yet)

Focusing on the differences in decision-making and deploying a premise-based vs. a cloud-based model--financially, staffing requirements, implementation strategies, and options available.

Presenter: Steve Leaden (Leaden Associates)

Panelists: Steve Forcum (Avaya), Fernando Mousinho (Cisco), Ryan Smith (Mitel), Tim Howard (NEC)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Technical Level: High

Hot Topics: Decision Support

Session Type: Conference

UC Management Tools: Keeping Up with Today's Needs

Learn what to look for in the tools and services aimed at easing monitoring and management pains and keeping your enterprise UC&C environment functioning in top order.

Presenter: Phil Edholm (PKE Consulting)

Panelists: Skip Chilcott (IR), Tom Tuttle (Nectar Corporation), Scott Gode (Unify Square), Phil Moen (Unimax), Bill Dellara (VOSS Solutions)

Location: Osceola A

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Session Type: Conference

Wednesday | 4:05 pm

Reception - Sponsored by Poly

Grab a drink while mixing and mingling with peers and exhibitors!

Location: Expo Hall Lower Level

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Conference

Wednesday | 6:00 pm

Enterprise Connect Appreciation Party - Sponsored by Voxbone

Location: Coquina Lawn

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Conference

Thursday | 7:30 am

Attendee Breakfast - Sponsored by Cisco Systems, Inc.

Location: Sun Lobby

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Thursday | 8:00 am

Software-Based Video in the Meeting Room – Ready for Prime Time?

Software-based video solutions are all the rage, but do they provide the quality of experience reliability needed for use in the real world? And how can you choose the right solution for your firm?

Moderator: David Maldow (Let’s Do Video)

Panelists: John Knightly (BlueJeans), Jeff Smith (Dolby Laboratories, Inc.), Serge Lachapelle (Google), Ilya Bukshteyn (Microsoft)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & AV

Technical Level: Medium

Session Type: Conference

Will Automation Break My Network Faster than I Can Fix It?

Some enterprise managers worry that automation could actually exacerbate problems and cause them to spread more quickly. How to protect yourself.

Presenter: Terry Slattery (NetCraftsmen)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Technical Level: Medium

Session Type: Conference

Thursday | 9:00 am

The New Role of the Developer in the Contact Center

Working with line of business execs and IT, developers increasingly have a seat at the table to help drive customer experience innovation.

Moderators: Sheila McGee-Smith (McGee-Smith Analytics), Alok Kulkarni (Cyara)

Panelists: Jeff Thompson (ProdAdvisory), Kerry Bowley (Rackspace), Jose de Castro (Twilio), Bryan Stokes (Vonage)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Technical Level: Medium

Session Type: Conference

What You’ll Wish You Knew About 5G

To take full advantage, you'll need to make significant changes to your indoor wireless infrastructure.

Presenter: Michael Finneran (dBrn Associates)

Panelists: Guillaume Le Mener (Mavenir), Kelsyn Rooks (Nokia), Justin Blair (Verizon)

Location: Sun C

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Technical Level: Medium

Session Type: Conference

What's in Your Enterprise's Collaboration Toolkit?

How to get from where your users are today to where they're going, with as little disruption to processes and as many quick wins as possible.

Presenter: Blair Pleasant (COMMfusion LLC)

Panelists: Meghan Keough (8x8, Inc.), Scott Johnson (Microsoft), Richard Townhill (RingCentral)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Team Collaboration Tools & Workspaces

Technical Level: Low

Hot Topics: Organization & Management

Session Type: Conference

Thursday | 10:00 am

Attendee Break - Sponsored by Content Guru

Location: Sun Lobby

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Thursday | 10:15 am

Collaboration in the Workspace of the Future

How can you make sure that you're getting value out of your technology investments by making sure they fit into your end users' work environments?

Panelists: Sandeep Mehra (Cisco), Ted Colton (Crestron), Jason Moss (Logitech), David Howell (Microsoft), Nathan Yang (Poly)

Speaker: Michelle Burbick (Enterprise Connect / No Jitter)

Location: Sun A

Pass Type: Entire Event, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Thursday | 11:15 am

Locknote & Town Hall

Close out your Enterprise Connect conference experience with a fast-paced, freewheeling discussion of the biggest trends and most interesting developments of an exciting week.

Moderators: Eric Krapf (Enterprise Connect / No Jitter), Beth Schultz (Enterprise Connect / No Jitter), Michelle Burbick (Enterprise Connect / No Jitter)

Panelists: Blair Pleasant (COMMfusion LLC), Kevin Kieller (enableUC), Sheila McGee-Smith (McGee-Smith Analytics), Irwin Lazar (Nemertes Research), Melissa Swartz (Swartz Consulting, LLC), Dave Michels (TalkingPointz)

Location: Sun A

Pass Type: Entire Event, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference