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Enterprise Connect - Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

Mar 21 Monday | 7:30 am

Attendee Breakfast

Location: Osceola and Sun Lobbies

Pass type: Entire Event Orlando

Session Type: Event Experience and Networking

Mar 21 Monday | 8:00 am

Contact Centers/CX 2025: Megatrends Reshaping CX

Learn which currently-nascent capabilities are likely to go mainstream, and get a realistic perspective on just how much progress contact centers / CX will make over the next three years.

Panelists: Callan Schebella  (Five9), Rahul Garg  (Genesys), Andy Traba  (NICE), Prashanth Padmanaghan  (Talkdesk)

Speaker: Max Ball  (Forrester)

Location: Osceola B

Pass type: Entire Event Orlando

Track: Communications & Collaboration 2025

Session Type: Conference Breakout Session

Managing a Global Procurement for Your UC Migration

Learn how to evaluate service providers with whom to partner; how the most common challenges vary in different regions; how to benchmark pricing; and what to expect from the process.

Panelists: Kennedy Pereira  (AT&T), Neil Cook  (Verizon)

Speaker: Joseph Schmidt  (TechCaliber Consulting)

Location: Osceola A

Pass type: Entire Event Orlando

Track: Management & Networks

Session Type: Conference Breakout Session

Where AI Pays Off in the Contact Center

Just rolling out capabilities with the "AI" label doesn't guarantee your contact center will actually improve the customer experience it provides or enhance its metrics for success.

Speaker: David Myron  (Omdia)

Location: Sun A

Pass type: Entire Event Orlando

Track: Contact Center & Customer Experience

Session Type: Conference Breakout Session

Where Speech Tech Is Today—and Where It’s Heading

Get an update on the state of today's enterprise speech tech, along with a glimpse into where things are heading.

Speaker: Jon Arnold  (J Arnold & Associates)

Location: Sun B

Pass type: Entire Event Orlando

Track: Practical AI

Session Type: Conference Breakout Session

Mar 21 Monday | 9:00 am

Company Culture and Your Hybrid-Office Strategy

Get a 360-degree view of the challenges of hybrid office strategy—how technology and culture intersect to create new challenges

Panelists: Justin Stevens  (Ixiom Solutions), Paula Burgess  (Vecellio Group)

Speaker: Robert Lee Harris  (Communications Advantage)

Location: Sun D

Pass type: Entire Event Orlando

Track: Workplace Strategies

Session Type: Conference Breakout Session

New Issues in Team Collaboration Security

Organizations must address new risks including unauthorized channel access, data loss prevention, and compliance, often across multiple collaboration apps, for employee, customer, and partner engagement.

Panelists: Niraj Gopal  (Cisco), Ted Smith  (Oracle), Walter Kenrich  (Ribbon Communications), Brandon Long  (Unisys)

Speaker: Irwin Lazar  (Metrigy)

Location: Osceola A

Pass type: Entire Event Orlando

Track: Security & Compliance

Session Type: Conference Breakout Session

Taming Teams--Improving Productivity Using the Full Power of Microsoft Teams

A focus on workflow automation capabilities that often go unknown, unused or underused will help you improve and automate repetitive business processes to deliver measurable outcomes.

Speaker: Kevin Kieller  (enableUC)

Location: Sun B

Pass type: Entire Event Orlando

Track: Collaboration Platforms

Session Type: Conference Breakout Session

UCaaS Plus CCaaS: What's Real, What's Hype, and What's Next

How real are the opportunities for more tightly integrated UCaaS and CCaaS, and what benefits could your enterprise actually realize from such an integrated service?

Panelists: Dhwani Soni  (8x8), Fabrice Della Mea  (Dialpad), Jack Nichols  (Genesys Cloud CX), Sanjay Srinivasan  (Vonage)

Speaker: Blair Pleasant  (COMMfusion)

Location: Sun A

Pass type: Entire Event Orlando

Track: Unified Communications & UCaaS

Session Type: Conference Breakout Session

Video 2025: How Smart, How Good, and How Common?

Examine how AI and other leading technologies will improve and even revolutionize the video experience, the quality of service that users are getting today and what's likely in the future, and where you'll be expected to deploy video capability

Panelists: Chris Rowen  (Cisco), Scott Wharton  (Logitech), Ilya Bukshteyn  (Microsoft), Shawn Rolin  (Zoom), Beau Wilder  (Poly)

Speaker: Ira Weinstein  (Recon Research)

Location: Osceola B

Pass type: Entire Event Orlando

Track: Communications & Collaboration 2025

Session Type: Conference Breakout Session

[Virtual] Can You Live with Multiple Collaboration Apps?

Facilitator: Dave Mailer  (4C Strategies Ltd.)

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Track: Collaboration Platforms

Session Type: Virtual Peer Discussions

Mar 21 Monday | 9:45 am

AM Refreshment Break Sponsored by Vonage

Location: Osceola Lobby

Pass type: Entire Event Orlando

Session Type: Event Experience and Networking

Mar 21 Monday | 10:00 am

[Virtual] Video Meeting Equity: How Important Is It For Your Enterprise?

Facilitator: Dave Mailer  (4C Strategies Ltd.)

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Track: Video Collaboration & A/V

Session Type: Virtual Peer Discussions

Mar 21 Monday | 10:15 am

How to Get Contact Center Capabilities Into Your Microsoft Environment

If you are a Microsoft shop, getting a contact center service working with Teams comes with several unique challenges. Learn how to overcome these issues.

Speaker: Randy Chapman  (Symity)

Location: Osceola A

Pass type: Entire Event Orlando

Track: Contact Center & Customer Experience

Session Type: Conference Breakout Session

Making the Composable Enterprise Real

Composable communications "building blocks" enable developers, ISVs, end users and partners to create unique, custom experiences that better meet employee needs. But what will it take to realize the vision in your enterprise?

Panelists: Simon Harrison  (Avaya), Jason Copeland  (Cisco), Mike Brevoort  (Slack), Chas Bowman  (Twilio), Savinay Berry  (Vonage)

Speaker: Zeus Kerravala  (ZK Research)

Location: Osceola B

Pass type: Entire Event Orlando

Track: CPaaS & APIs

Session Type: Conference Breakout Session

Mobility Update: Sizing Up 5G (and Alternatives) in the Real World

We will focus on mobile broadband service; private 5G; and emerging options for rural broadband, to help you understand where they might present new options as your workforce evolves and grows more dispersed.

Panelists: Jason Inskeep  (AT&T), Lov Kher  (Verizon)

Speaker: Michael Finneran  (dBrn Associates)

Location: Sun D

Pass type: Entire Event Orlando

Track: Management & Networks

Session Type: Conference Breakout Session

The Realities and Challenges of Video Conferencing Room Interoperability

Proprietary platforms don't always play well together. Sometimes features are lost, or calls between platforms aren't even possible. It's become a major challenge for meeting rooms.

Speaker: Jim Kelly  (Recon Research)

Location: Sun A

Pass type: Entire Event Orlando

Track: Video Collaboration & A/V

Session Type: Conference Breakout Session

Workplace 2025: The Future of Work--Putting People First

Why successful workplace modernization strategies must prioritize the employee experience

Speaker: Adam Holtby  (Omdia)

Location: Sun B

Pass type: Entire Event Orlando

Track: Communications & Collaboration 2025

Session Type: Conference Breakout Session

Mar 21 Monday | 11:00 am

[Virtual] Equipping the Hoteled Office

Facilitator: Alaa Saayed  (Frost & Sullivan)

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Virtual Peer Discussions

Mar 21 Monday | 11:15 am

Cloud 2025: How Communications will Use Distributed Cloud Architectures

Learn how the migration toward distributed cloud is likely to play out for communications systems; how enterprises will realize the benefits; and how distributed cloud architectures may change the cost and support picture.

Panelists: Brad Bonin  (Cisco), Amir Hameed  (RingCentral)

Speaker: Zeus Kerravala  (ZK Research)

Location: Osceola B

Pass type: Entire Event Orlando

Track: Communications & Collaboration 2025

Session Type: Conference Breakout Session

Innovation Showcase: Customer Engagement

Learn about state-of-the-art solutions for improved and differentiated customer experience, from innovative companies new to the space.

Speaker: Dave Michels  (TalkingPointz)

Location: Osceola A

Pass type: Entire Event Orlando

Track: Contact Center & Customer Experience

Session Type: Conference Breakout Session

Managing E911 for Compliance and Safety

Next-Generation 911 technologies can help address the challenges of a dispersed workforce, but how do you make sure you're deploying the capabilities you need, and managing them correctly?

Panelists: Mark Fletcher  (911inform, LLC), Robin Erkkila  (Bandwidth), Joshua Burch  (Intrado), Martha Buyer  (Law Offices of Martha Buyer, PLLC)

Speaker: Irwin Lazar  (Metrigy)

Location: Sun B

Pass type: Entire Event Orlando

Track: Unified Communications & UCaaS

Session Type: Conference Breakout Session

UC Privacy: Where are the New Pitfalls?

As more business gets done remotely via Unified Communications & Collaboration platforms, your enterprise may find itself confronting privacy issues it's never encountered before. What should be your top priorities to respond?

Speaker: Sorell Slaymaker  (TechVision Research)

Location: Sun D

Pass type: Entire Event Orlando

Track: Security & Compliance

Session Type: Conference Breakout Session

Video Conferencing Room Interoperability: What Are the Paths Forward?

A leading analyst tests industry vendors' commitment to interoperability, or their reasons for considering it a non-issue.

Moderator: Jim Burton  (C-T Link)

Panelists: Abhay Kulkarni  (Cisco), Scott Wharton  (Logitech), Ilya Bukshteyn  (Microsoft), Chris Moss  (Poly), Jim Kelly  (Recon Research), Shawn Rolin  (Zoom)

Location: Sun A

Pass type: Entire Event Orlando

Track: Video Collaboration & A/V

Session Type: Conference Breakout Session

Mar 21 Monday | 12:00 pm

Attendee Lunch

Location: Event Lawn - Coquina Lawn

Pass type: Entire Event Orlando

Session Type: Event Experience and Networking

[Virtual] Cloud Migration for those Still on Prem

Facilitator: Alaa Saayed  (Frost & Sullivan)

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Track: Unified Communications & UCaaS

Session Type: Virtual Peer Discussions

Mar 21 Monday | 1:00 pm

Opening General Session: Communications & Collaboration: Making Good on the Promise?

Thought leaders from the technology providers debate and discuss the challenges and opportunities that lie ahead.

Moderators: Jim Burton  (C-T Link), Eric Krapf  (Enterprise Connect / No Jitter)

Panelists: Amrit Chaudhuri  (8x8), Lorrissa Horton  (Cisco), Mahendra Sekaran  (Microsoft), Kira Makagon  (RingCentral), Savinay Berry  (Vonage), Graeme Geddes  (Zoom)

Location: Osceola CD & Virtual

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: General Session

Mar 21 Monday | 1:45 pm

PM Refreshment Break Sponsored by Zoom

Location: Osceola Lobby

Pass type: Entire Event Orlando

Session Type: Event Experience and Networking

Mar 21 Monday | 2:00 pm

Who Should be Making Contact Center Decisions in 2022? IT? Customer Service? Marketing?

As technology innovations continue and as the importance of customer experience grows, different enterprise constituencies may seek a bigger role in the decision-making process.

Panelists: Andy Dignan  (Five9), Yasser El-Haggan  (Genesys), Caroline Yap-Jones  (Google Cloud), Paul Jarman  (NICE), Ryan Nichols  (Salesforce/Slack)

Speaker: Sheila McGee-Smith  (McGee-Smith Analytics)

Location: Osceola CD & Virtual

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Track: Contact Center & Customer Experience

Session Type: General Session

Mar 21 Monday | 3:00 pm

EC Theater 2022 Session: Improve agent performance with Machine Learning

Speaker: Ayesha Borker  (AWS)

Location: EC Theater 2022

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Expo Hall

Location: Exhibit Hall - Lower Level

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Expo

Golf Simulation Booth - Sponsored by Netsfere

Location: Exhibit Hall - Lower Level - Booth 2500

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Passport to Prizes

Location: Exhibit Hall - Lower Level

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Sponsored Session: Personalizing and optimizing the customer experience with holistic customer data.

Sponsor Speakers: James Riseman  (Treasure Data), Rick van Esch  (Sinch)

Location: Sun C

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Sponsored Session

Sponsored Session: The Value of Connecting Your Voice and Digital Channels on a Single Platform

Speakers: Tony Flores  (Salesforce), Kelvin Lam  (Salesforce), Randy Hand  (AWS)

Location: Osceola 1

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Sponsored Session

The Headshot Booth Studio - Sponsored by Vonage

Location: Exhibit Hall - Lower Level - Booth 1341

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Welcome Back Reception

Location: Exhibit Hall - Lower Level

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

[Virtual] How to Cope with the Chip Shortage & Supply Chain Issues

Facilitator: Darin Ward  (No Jitter)

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Virtual Peer Discussions

Mar 21 Monday | 3:15 pm

Enterprise Connect TV Sponsored by Microsoft

Location: Exhibit Hall - Lower Level - Booth 507

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Mar 21 Monday | 3:30 pm

EC Theater 100 Session: Drive the customer journey with AI for every day

Speaker: Fernando Egea  (Talkdesk)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Mar 21 Monday | 4:00 pm

EC Theater 2022 Session: Redefine The Workspace Yealink Microsoft Teams Solutions

Speaker: Jonathan Sides  (Yealink)

Location: EC Theater 2022

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Vonage Adult Root Beer Sponsorship – Booth 2113

Location: Exhibit Hall - Lower Level - Booth 2113

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Women in Communications Roundtable: Spotlighting Excellence

A panel of women IT/communications professionals will discuss how they've built successful careers and gained advancement, and how they dealt with the challenges.

Moderator: Lisa Schmeiser  (No Jitter / Enterprise Connect)

Panelists: Danielle Joiner McPherson  (Delta Air Lines), Sinead Aylward  (Endurance), Jocelyn DeMaio  (The Hartford Financial Group), Gauri Bhalerao  (Yum! Brands)

Location: Sun A

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Conference Breakout Session

Mar 21 Monday | 4:45 pm

Women in Communications Reception

Location: Sun D

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Mar 21 Monday | 5:00 pm

EC Theater 100 Session: Embracing more flexible and secure solutions to provide best-in-class customer service

Speaker: Gregg Fiddes  (Google)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Mar 21 Monday | 5:30 pm

EC Theater 100 Session: How to Future-Proof Your CPaaS

Speaker: David Casem  (Telnyx)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

EC Theater 2022 Session: Leverage technology to engage your employees and customers in the new hybrid workplace.

Speaker: Kennedy Pereira  (AT&T)

Location: EC Theater 2022

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Mar 22 Tuesday | 7:15 am

Breakfast Briefings: Presented by:Treasure Data - How to Leverage Customer Data for Contact Center Success

Speaker: Sheila McGee-Smith  (McGee-Smith Analytics)

Location: Tallahassee 3

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Breakfast Briefing

Mar 22 Tuesday | 7:30 am

Attendee Breakfast Sponsored by RingCentral

Location: Osceola and Sun Lobbies

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Mar 22 Tuesday | 8:00 am

Avoiding the Gotchas in a Cloud Migration

Learn how to make the best cloud services selection, and how to work with vendors and maintain control throughout the conversion process.

Speaker: Melissa Swartz  (Swartz Consulting)

Location: Osceola B

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Unified Communications & UCaaS

Session Type: Conference Breakout Session

Give Your Users Top-Performing Wi-Fi —Wherever They Are

This session will help you understand how to get a grasp on where your users' Wi-Fi experience may be falling short—and how to improve it.

Speaker: Terry Slattery  (NetCraftsmen)

Location: Osceola A

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Management & Networks

Session Type: Conference Breakout Session

Video Meeting Equality: Why It Matters and How to Achieve It

People expect the same "see everyone close-up at all times" experience when they dial in from the meeting room that they get from desktop video. Everyone wants video meeting equality -- and they want it NOW. How do you respond?

Panelists: Nathan Coutinho  (Logitech), Ilya Bukshteyn  (Microsoft), Beau Wilder  (Poly), Graeme Geddes  (Zoom)

Speaker: Ira Weinstein  (Recon Research)

Location: Sun A

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Video Collaboration & A/V

Session Type: Conference Breakout Session

Your WFM Solution Alone Can’t Save You

Learn the four core tenets of workforce management, and how enterprises can use a holistic WFM strategy to boost customer and agent experiences.

Speaker: Juanita Coley  (Solid Rock Consulting)

Location: Sun B

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Contact Center & Customer Experience

Session Type: Conference Breakout Session

[Virtual] New Issues in Team Collaboration Security

Organizations must address new risks including unauthorized channel access, data loss prevention, and compliance, often across multiple collaboration apps, for employee, customer, and partner engagement.

Panelists: Niraj Gopal  (Cisco), Walter Kenrich  (Ribbon Communications), Brandon Long  (Unisys)

Speaker: Irwin Lazar  (Metrigy)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Security & Compliance

Session Type: Virtual Conference Session

[Virtual] Taming Teams--Improving Productivity Using the Full Power of Microsoft Teams

Speaker: Kevin Kieller  (enableUC)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Collaboration Platforms

Session Type: Virtual Conference Session

[Virtual] Where AI Pays Off in the Contact Center

Just rolling out capabilities with the "AI" label doesn't guarantee your contact center will actually improve the customer experience it provides or enhance its metrics for success.

Speaker: David Myron  (Omdia)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Contact Center & Customer Experience

Session Type: Virtual Conference Session

Mar 22 Tuesday | 9:00 am

Best of Enterprise Connect Awards

Join us as we recognize the best in excellence & innovation at the Best of Enterprise Connect Awards!

Speaker: Eric Krapf  (Enterprise Connect / No Jitter)

Location: Osceola CD & Virtual

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: General Session

Mar 22 Tuesday | 9:10 am

Enterprise Summit: Building the New World of Enterprise Collaboration

Hear from your peers as a panel of enterprise IT/communications decision-makers discuss the challenges they've already been confronting in the hybrid work environment, as well as the obstacles they see looming ahead.

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Panelists: Gary LaSasso  (Amicus Therapeutics), Todd White  (Ford Motor Company), David Bartos  (Ryder Systems), Ann Dozier  (Southern Glazer's Wine and Spirits, LLC)

Location: Osceola CD & Virtual

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: General Session

Mar 22 Tuesday | 10:00 am

Microsoft Keynote

Speaker: Nicole Herskowitz  (Microsoft)

Location: Osceola CD & Virtual

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: Keynote

Mar 22 Tuesday | 10:30 am

AM Refreshment Break Sponsored by TalkDesk

Location: Osceola Lobby

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Mar 22 Tuesday | 10:45 am

Cisco Keynote

Speaker: Javed Khan  (Cisco)

Location: Osceola CD & Virtual

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: Keynote

Mar 22 Tuesday | 11:30 am

Amazon Web Services Keynote

Speaker: Diego Pantoja-Navajas  (Amazon Web Services)

Location: Osceola CD & Virtual

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: Keynote

Mar 22 Tuesday | 12:00 pm

Attendee Lunch - Sponsored by Vonage "The Taco the Town"

Location: Florida Exhibit Hall

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

EC Theater 2022 Session: How to Supercharge your CX with Conversation Intelligence

Speakers: Ben Warner  (Observe.AI), Christian Wathne  (Observe.AI)

Location: EC Theater 2022

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Expo Hall

Location: Exhibit Hall - Lower Level

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Expo

Golf Simulation Booth - Sponsored by Netsfere

Location: Exhibit Hall - Lower Level - Booth 2500

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Passport to Prizes

Location: Exhibit Hall - Lower Level

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

The Headshot Booth Studio - Sponsored by Vonage

Location: Exhibit Hall - Lower Level - Booth 1341

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Mar 22 Tuesday | 12:15 pm

[Virtual] How to Get Contact Center Capabilities Into Your Microsoft Environment

If you are a Microsoft shop, getting a contact center service working with Teams comes with several unique challenges. Learn how to overcome these issues.

Speaker: Randy Chapman  (Symity)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Contact Center & Customer Experience

Session Type: Virtual Conference Session

[Virtual] The Realities and Challenges of Video Conferencing Room Interoperability

Proprietary platforms don't always play well together. Sometimes features are lost, or calls between platforms aren't even possible. It's become a major challenge for meeting rooms.

Speaker: Jim Kelly  (Recon Research)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Video Collaboration & A/V

Session Type: Virtual Conference Session

Mar 22 Tuesday | 12:30 pm

EC Theater 100 Session: Reimagining the Customer Experience with Zoom

Speaker: Josh Stanley  (Zoom)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

EC Theater 2022 Session: Automate away costs with faster IT workflows

Speaker: Clint Burns  (Slack)

Location: EC Theater 2022

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Enterprise Connect TV Sponsored by Microsoft

Location: Exhibit Hall - Lower Level - Booth 507

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Sponsored Session: How to transform customer engagement, one conversation at a time

Sponsor Speakers: Oscar Werner  (Sinch), Will Conway  (Sinch), Ed O'Hara  (Inteliquent, a Sinch Company)

Location: Osceola 1

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Sponsored Session

Sponsored Session: The Great Resignation: Why Your Contact Center Won't Survive without Automation

Sponsor Speaker: Gadi Shamia  (Replicant)

Location: Sun C

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Sponsored Session

[VIRTUAL] Virtual Showcase: Microsoft Teams enables you to connect naturally, stay in the context and collaborate your way from anywhere and on any device

Speaker: Daniela Chocron  (Microsoft)

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: Virtual Showcase

Mar 22 Tuesday | 1:00 pm

EC Theater 100 Session: Leveraging AWS machine learning for your existing telephony workloads

Speaker: Greg Herlein  (AWS)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

EC Theater 2022 Session: Building Unified Communications that improves the Employee & Customer Experience

Speaker: Will Gordy  (Verizon Business Group)

Location: EC Theater 2022

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Mar 22 Tuesday | 1:30 pm

EC Theater 100 Session: Surviving the Great Resignation by Promoting Role Diversity

Speaker: Erin Wilson  (Five9)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

EC Theater 2022 Session: Zero Trust for Applications

Speaker: Danny Jenkins  (ThreatLocker)

Location: EC Theater 2022

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Popcorn Pop-Up

Location: Expo Hall - Lower Level - EC Theater 2200

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Sponsored Session: Driving Exceptional CX with AI & Virtual Assistants in the Contact Center

Speaker: Kennedy Pereira  (AT&T)

Location: Sun C

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Sponsored Session

Sponsored Session: How Excellent Conversations Optimize Customer Experience, Today and Tomorrow

Sponsor Speaker: Lonnie Johnston  (Balto)

Location: Osceola 1

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Sponsored Session

[Virtual] Innovation Showcase: Customer Engagement

Learn about state-of-the-art solutions for improved and differentiated customer experience, from innovative companies new to the space.

Speaker: Dave Michels  (TalkingPointz)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Contact Center & Customer Experience

Session Type: Virtual Conference Session

[Virtual] Managing E911 for Compliance and Safety

Next-Generation 911 technologies can help address the challenges of a dispersed workforce, but how do you make sure you're deploying the capabilities you need, and managing them correctly?

Panelists: Mark Fletcher  (911inform, LLC), Robin Erkkila  (Bandwidth), Joshua Burch  (Intrado), Martha Buyer  (Law Offices of Martha Buyer, PLLC)

Speaker: Irwin Lazar  (Metrigy)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Unified Communications & UCaaS

Session Type: Virtual Conference Session

[Virtual] Video Conferencing Room Interoperability: What Are the Paths Forward?

Panelists: Abhay Kulkarni  (Cisco), Ilya Bukshteyn  (Microsoft), Chris Moss  (Poly), Shawn Rolin  (Zoom)

Speakers: Jim Burton  (C-T Link), Jim Kelly  (Recon Research)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Video Collaboration & A/V

Session Type: Virtual Conference Session

Mar 22 Tuesday | 2:00 pm

EC Theater 100 Session: Operator Connect Mobile - Bringing the Power of Teams to Mobile Phone Numbers

Speaker: Vandana Thomas  (Microsoft)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

EC Theater 2022 Session: 5 Contact Center Trends You Don’t Want to Miss in 2022

Speakers: Louis Summe  (LiveVox), Nick Bandy  (LiveVox)

Location: EC Theater 2022

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

How to Match Your Technology Strategy with Your Enterprise's Evolving Hybrid Work Plan

Your job of providing consistent and appropriate communications and collaboration tools and services in the office is likely to be tricky and constantly evolving. So how do you stay flexible and aligned with the business?

Speaker: Craig Durr  (Wainhouse Research)

Location: Osceola A

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Conference Breakout Session

Key Steps to Building a Stellar Self-Service Experience

We will examine how companies are building great self-service platforms and what success they're seeing as a result.

Panelists: Genefa Murphy  (Five9), Laura Bassett  (NICE)

Speaker: Robin Gareiss  (Metrigy)

Location: Sun B

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Contact Center & Customer Experience

Session Type: Conference Breakout Session

The Cisco/Microsoft/RingCentral/Zoom Cage Match: Part 1

An In-Depth Evaluation of Current Capabilities and Market Dominance Outlook

Speakers: Phil Edholm  (PKE Consulting), Brent Kelly  (Omdia)

Location: Sun A

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Collaboration Platforms

Session Type: Conference Breakout Session

Zero-Trust for UC in the Real World

Given the importance of communications/collaboration systems to hybrid work, this is a security paradigm that will be even more important for our industry.

Panelists: Brett Shockley  (Journey), Anurag Lal  (NetSfere), Kelly Minyard  (Secure Logix Corporation), Sorell Slaymaker  (TechVision Research)

Speaker: Elizabeth English  (EE and Associates)

Location: Osceola B

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Security & Compliance

Session Type: Conference Breakout Session

Mar 22 Tuesday | 2:15 pm

[VIRTUAL] Virtual Sponsored Session: How to deliver rich, conversational service experiences that differentiates your brand

Sponsor Speaker: John Finch  (Zendesk)

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: Virtual Sponsored Session

Mar 22 Tuesday | 2:30 pm

EC Theater 100 Session: The Evolution of Work: 3 Tips for Driving Collaboration Equity

Speakers: Nia Celestin  (DTEN), Scott Krueckeberg  (DTEN)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

EC Theater 2022 Session: Intelligently Deliver Proactive, Hyper-Personalized Customer Connections

Speakers: Fernando Mousinho  (Webex by Cisco), Courtenay Godshall  (Webex by Cisco)

Location: EC Theater 2022

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Sponsored Session: Banish the 'Dumb' Bot with NICE CXone's SmartAssist

Sponsor Speaker: Eric Gantwerk  (NICE)

Location: Sun C

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Sponsored Session

Sponsored Session: Contact Center Conversational AI for Optimal Customer and Agent Experience

Sponsor Speaker: Michael Kropidlowski  (Kore.ai)

Location: Osceola 1

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Sponsored Session

Mar 22 Tuesday | 2:45 pm

PM Refreshment Break Sponsored by Webex by Cisco

Location: Osceola Lobby

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

[VIRTUAL] E9-1-1: The Reality for Enterprises Today

Facilitators: Roberta Fox  (9-1-1 Tech Advisors), Melinda Sensabaugh, ENP  (Vita Safety Partners), William Svien  (Vita Safety Partners)

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: Virtual Peer Discussions

[Virtual] I.T.'s Recipe for Ruthless Prioritization in the Era of the Great Resignation

Facilitator: Darin Ward  (No Jitter)

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Virtual Peer Discussions

Mar 22 Tuesday | 3:00 pm

Booth Crawl

Location: Exhibit Hall - Lower Level

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

EC Theater 100 Session: UCaaS and CCaaS - The Dynamic Duo that Transforms your Customer and Employee Experiences

Speakers: Gayathri Krishnamurthy  (RingCentral), Michael Hoskins  (NICE)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

EC Theater 2022 Session: Paradise by The Dashboard Light

Speakers: Walter Kenrich  (Ribbon Communications), Rich Krizan  (Ribbon Communications)

Location: EC Theater 2022

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

The Cisco/Microsoft/RingCentral/Zoom Cage Match: Part 2

An In-Depth Evaluation of Current Capabilities and Market Dominance Outlook

Speakers: Phil Edholm  (PKE Consulting), Brent Kelly  (Omdia)

Location: Sun A

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Collaboration Platforms

Session Type: Conference Breakout Session

The Etiquette, Ethics and Efficacy of Metaverse and VR-enabled Communications

What new issues around compliance and employment issues might impact how you support these new types of features? And are they even worth it?

Facilitator: Martha Buyer  (Law Offices of Martha Buyer, PLLC)

Location: Osceola B

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Practical AI

Session Type: Peer Discussions

UCaaS & SD-WAN: A Winning Combination

SD-WAN can save your enterprise up to 40% or more over legacy technologies, potentially offsetting higher UCaaS/CCaaS costs. But make sure you follow best practices.

Speaker: Steve Leaden  (Leaden Associates)

Location: Sun B

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Management & Networks

Session Type: Conference Breakout Session

Virtual Events in the Hybrid World

How widespread has the adoption of virtual event software and services been? And what can we expect for the future?

Panelists: Logan Seger  (Cisco), Sean McMann  (Kaltura), Donny Neufuss  (SonicFoundry), Peter Verwayen  (BlueJeans by Verizon)

Speaker: Jim Kelly  (Recon Research)

Location: Osceola A

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Video Collaboration & A/V

Session Type: Conference Breakout Session

Vonage Adult Root Beer Sponsorship – Booth 2113

Location: Exhibit Hall - Lower Level - Booth 2113

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Mar 22 Tuesday | 3:30 pm

EC Theater 100 Session: Changing the World of Customer Loyalty

Speaker: Michael Skigen  (IntelePeer)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

EC Theater 2022 Session: Migraine-free contact centers: How to unite your telephony, caller authentication, and CCaaS platform

Speaker: Travis Hinton  (Bandwidth)

Location: EC Theater 2022

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Sponsored Session: Successful Hybrid Collaboration in Suits or Sweatpants: Improving Audio in Meeting Spaces

Sponsor Speaker: Troy Jensen  (Shure)

Location: Sun C

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Sponsored Session

Mar 22 Tuesday | 3:45 pm

[VIRTUAL] Cost Optimization and Auditing to Save Money

Facilitators: Cyndi Crews  (Abilita), Gary Lisbon  (Glvoice Solutions, Inc.)

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: Virtual Peer Discussions

Mar 22 Tuesday | 4:00 pm

EC Theater 100 Session: Unleashing The Next Wave of Video Across the Enterprise presented by BlueJeans by Verizon

Speaker: Amy Jefferson  (BlueJeans by Verizon)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

EC Theater 2022 Session: Hyper-personalized interactions with data at the core

Speaker: Tim Richter  (Twilio)

Location: EC Theater 2022

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Mar 22 Tuesday | 4:30 pm

CANCELED: Sponsored Session: Voice Trends in 2022: How to Effectively Contact Customers in an Omni-Channel World

Sponsor Speakers: Kush Parikh  (Hiya), Julianne Maila  (Hiya)

Location: Osceola 1

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Sponsored Session

EC Theater 100 Session: How to leverage the best from CPaaS, AI driven chatbots and voicebots for customer communication?

Speaker: Rick van Esch  (Sinch)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

EC Theater 2022 Session: Video's Next Frontier: How organizations are building consumer trust and loyalty through secure and familiar workflows

Speaker: Jordan Owens  (Pexip)

Location: EC Theater 2022

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Sponsored Session: Connecting technology to conference rooms

Speakers: Mauro Caule  (Jabra), Sam Kennedy  (Creston Electronics)

Location: Sun C

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Sponsored Session

Mar 22 Tuesday | 5:30 pm

RingCentral Networking Party

Location: Gaylord Palms Atrium

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Mar 23 Wednesday | 7:30 am

Attendee Breakfast Sponsored by Microsoft

Location: Osceola and Sun Lobbies

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Mar 23 Wednesday | 8:00 am

Addressing Today's Enterprise Challenges With a Diverse IT Team

Explore how events like the Great Resignation are impacting the hiring of diverse talent, what IT departments can do to support diversity and inclusion across the enterprise, and how to foster diverse talent you already have in your organization. 

Moderator: Ryan Daily  (No Jitter)

Panelist: Chelly Conley  (KnowBe4)

Location: Osceola B

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Conference Breakout Session

Finding the ROI from Collaboration Analytics

New capabilities can certainly provide you with interesting data, but since they come at an additional cost, you need to assess whether they deliver return on investment (ROI).

Panelists: Pratibha Pandit  (RingCentral), Cai Kjaer  (Swoop Analytics), Jeff Graham  (VOSS Solutions)

Speaker: Kevin Kieller  (enableUC)

Location: Osceola A

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Collaboration Platforms

Session Type: Conference Breakout Session

Matching Conferencing Tech to Office Spaces

It is critical that enterprises review UC&C deployments within offices so that hardware and software provide optimal functionality for space whose uses may have changed since initial technology rollouts.

Panelists: Sam Kennedy  (Crestron Electronics, Inc.), Theis Mørk  (EPOS), Tim Hernquist  (Jabra), Graeme Geddes  (Zoom)

Speaker: Tim Banting  (Omdia)

Location: Sun B

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Conference Breakout Session

NOT Moving to the Cloud: What Are Your Risks?

How do you weigh the risks and make sure you don't wind up with stranded investments that can't support the capabilities your users need?

Panelists: Paul Gentile  (GoTo), Greg Zweig  (Ribbon Communications), Praveen Mamnani  (RingCentral), Douglas Knight  (Spectrum Enterprise)

Speaker: Steve Leaden  (Leaden Associates)

Location: Sun A

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Unified Communications & UCaaS

Session Type: Conference Breakout Session

[Virtual] Give Your Users Top-Performing Wi-Fi —Wherever They Are

This session will help you understand how to get a grasp on where your users' Wi-Fi experience may be falling short—and how to improve it.

Speaker: Terry Slattery  (NetCraftsmen)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Management & Networks

Session Type: Virtual Conference Session

[Virtual] Video Meeting Equality: Why It Matters and How to Achieve It

People expect the same "see everyone close-up at all times" experience when they dial in from the meeting room that they get from desktop video. Everyone wants video meeting equality -- and they want it NOW. How do you respond?

Panelists: Nathan Coutinho  (Logitech), Ilya Bukshteyn  (Microsoft), Beau Wilder  (Poly), Graeme Geddes  (Zoom)

Speaker: Ira Weinstein  (Recon Research)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Video Collaboration & A/V

Session Type: Virtual Conference Session

[Virtual] Your WFM Solution Alone Can't Save You

Learn the four core tenets of workforce management, and how enterprises can use a holistic WFM strategy to boost customer and agent experiences.

Speaker: Juanita Coley  (Solid Rock Consulting)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Contact Center & Customer Experience

Session Type: Virtual Conference Session

Mar 23 Wednesday | 9:00 am

3 FIRESIDE CHATS: PERSPECTIVES ON INDUSTRY TRANSITIONS

We sit down with leaders from companies that are tackling elements of the newest challenges, and will learn their vision for how the enterprise can leverage technologies to meet business and end user needs.

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Speakers: Tod Famous  (Genesys Multicloud CX), Ryan Nichols  (Salesforce/Slack), Daniel Hansens  (Salesforce/Slack), Rory Read  (Vonage)

Location: Osceola CD & Virtual

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: General Session

Mar 23 Wednesday | 10:00 am

Zoom Keynote

Speaker: Gary Sorrentino  (Zoom)

Location: Osceola CD & Virtual

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: Keynote

Mar 23 Wednesday | 10:30 am

AM Refreshment Break Sponsored by Amazon Web Services

Location: Osceola Lobby

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Mar 23 Wednesday | 10:45 am

RingCentral Keynote

Speaker: Kira Makagon  (RingCentral)

Location: Osceola CD & Virtual

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: Keynote

Mar 23 Wednesday | 11:30 am

Google Keynote - Reimagining Contact Center AI

Speaker: Andrew Moore  (Google Cloud)

Location: Osceola CD & Virtual

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: Keynote

Mar 23 Wednesday | 12:00 pm

Attendee Lunch - Sponsored by Vonage "The Taco the Town"

Location: Florida Exhibit Hall

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

EC Theater 100 Session: How to Deliver Effortless Experiences with AI-powered Chatbots

Speaker: Marc Hutchinson  (Salesforce)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Expo Hall

Location: Exhibit Hall - Lower Level

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Expo

Golf Simulation Booth - Sponsored by Netsfere

Location: Exhibit Hall - Lower Level - Booth 2500

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Passport to Prizes

Location: Exhibit Hall - Lower Level

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

The Headshot Booth Studio - Sponsored by Vonage

Location: Exhibit Hall - Lower Level - Booth 1341

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Mar 23 Wednesday | 12:15 pm

[VIRTUAL] How to Match Your Technology Strategy with Your Enterprise’s Evolving Hybrid Work Plan

Your job of providing consistent and appropriate communications and collaboration tools and services in the office is likely to be tricky and constantly evolving. So how do you stay flexible and aligned with the business?

Speaker: Craig Durr  (Wainhouse Research)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Virtual Conference Session

[VIRTUAL] Virtual Interactive Demo: Go from Nothing to Enabled on Teams Phone in 10 minutes

Speaker: Bryan Nyce  (Microsoft)

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: Live Interactive Demos

[Virtual] Key Steps to Building a Stellar Self-Service Experience

We will examine how companies are building great self-service platforms and what success they're seeing as a result.

Panelists: Genefa Murphy  (Five9), Laura Bassett  (NICE)

Speaker: Robin Gareiss  (Metrigy)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Contact Center & Customer Experience

Session Type: Virtual Conference Session

[Virtual] UCaaS Plus CCaaS: What's Real, What's Hype, and What's Next

How real are the opportunities for more tightly integrated UCaaS and CCaaS, and what benefits could your enterprise actually realize from such an integrated service?

Panelists: Dhwani Soni  (8x8), Fabrice Della Mea  (Dialpad), Jack Nichols  (Genesys Cloud CX), Sanjay Srinivasan  (Vonage)

Speaker: Blair Pleasant  (COMMfusion)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Unified Communications & UCaaS

Session Type: Virtual Conference Session

Mar 23 Wednesday | 12:30 pm

EC Theater 100 Session: Edify: Breaking Down Contact Center Barriers with Zero-code Software

Speaker: Cliff Snyder  (Edify)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

EC Theater 2022 Session: Integrating Video in the Hybrid Environment Solutions for Office and Remote

Speaker: Tim Hernquist  (Jabra)

Location: EC Theater 2022

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Enterprise Connect TV Sponsored by Microsoft

Location: Exhibit Hall - Lower Level - Booth 507

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

[VIRTUAL] Video Discussion Group: Operator Connect Mobile: A mobile-first experience for Microsoft Teams Phone

Speakers: Vandana Thomas  (Microsoft), John Tucker  (Microsoft)

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: Video Discussion Group (Virtual)

Mar 23 Wednesday | 1:00 pm

EC Theater 100 Session: The Flexible-Work Revolution – It’s impact on the US Workforce and the IT teams who must enable it

Speaker: Joseph Walsh  (GoTo)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

EC Theater 2022 Session: How EPOS Meeting Room Solutions are designed for the brain

Speaker: Dorthe Krogh Jensen  (EPOS)

Location: EC Theater 2022

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

Vonage Adult Root Beer Sponsorship – Booth 2113

Location: Exhibit Hall - Lower Level - Booth 2113

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Mar 23 Wednesday | 1:30 pm

EC Theater 100 Session: Build Better Connections, Conversations and Engagement

Speaker: David Bukovinsky  (Vonage)

Location: EC Theater 100

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Enterprise Connect Theater

[Virtual] Analytics: What are they Good For?

Facilitator: J.R. Simmons  (Ross & Baruzzini)

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: Virtual Peer Discussions

[Virtual] UCaaS & SD-WAN: A Winning Combination

SD-WAN can save your enterprise up to 40% or more over legacy technologies, potentially offsetting higher UCaaS/CCaaS costs. But make sure you follow best practices.

Speaker: Steve Leaden  (Leaden Associates)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Management & Networks

Session Type: Virtual Conference Session

[Virtual] Where Speech Tech Is Today—and Where It's Heading

Get an update on the state of today's enterprise speech tech, along with a glimpse into where things are heading.

Speaker: Jon Arnold  (J Arnold & Associates)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Practical AI

Session Type: Virtual Conference Session

[Virtual] Women in Communications Roundtable: Spotlighting Excellence

A panel of women IT/communications professionals will discuss how they've built successful careers and gained advancement, and how they dealt with the challenges.

Panelists: Sinead Aylward  (Endurance), Jocelyn DeMaio  (The Hartford Financial Group), Gauri Bhalerao  (Yum! Brands)

Speaker: Lisa Schmeiser  (No Jitter / Enterprise Connect)

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Virtual Conference Session

Mar 23 Wednesday | 2:00 pm

CPaaS Part 1: How You Can Use CPaaS to Boost Customer Experience

Learn the basics of CPaaS as well as the technology and market drivers impacting the players and buyers; understand which approaches make the most sense for your enterprise, and for what purposes.

Speaker: Robin Gareiss  (Metrigy)

Location: Sun A

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: CPaaS & APIs

Session Type: Conference Breakout Session

Coping with the Chip Shortage and Supply Chain Issues

Share experiences and advice with your peers about how to cope with shortages, how the situation has affected your technology rollout plans, and how best to meet end user needs

Facilitator: Melissa Swartz  (Swartz Consulting)

Location: Osceola A

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Management & Networks

Session Type: Peer Discussions

Enabling Frontline Communications: What's the Right Technology Approach?

In this session we will discuss the three options, the differences, when they apply and how to choose

Panelists: Jason Copeland  (Cisco), Praveen Mamnani  (RingCentral), Chris Piwinski  (Twilio)

Speaker: Phil Edholm  (PKE Consulting)

Location: Sun B

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Collaboration Platforms

Session Type: Conference Breakout Session

Ice Cream Pop-Up

Location: Expo Hall - Lower Level - Booth 2039

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Meeting the New CX Digital-First Mandate: Are you Leading or Falling Behind?

Learn how enterprises are meeting the new digital CX requirements across the enterprise, based on a global survey of leaders responsible for customer experience, marketing, and customer support.

Panelists: Andrew Larty  (Edify), Elcenora Martinez  (Genesys), Kevin Lee  (NICE), Ash Hallett  (UJET)

Speaker: Mila D'Antonio  (Omdia)

Location: Osceola B

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Contact Center & Customer Experience

Session Type: Conference Breakout Session

Mar 23 Wednesday | 2:45 pm

PM Refreshment Break Sponsored by GoTo

Location: Osceola and Sun Lobbies

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

[VIRTUAL] Women in Communications

Facilitator: Molly Zraik  (The BAZ Group)

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Virtual, Tuesday-Thursday Orlando

Session Type: Virtual Peer Discussions

Mar 23 Wednesday | 3:00 pm

CPaaS Part 2: Examining Different Approaches to Delivering CPaaS

The providers come at CPaaS requirements from different vantage points. During this session, we will challenge providers to explain why their approach is the best for success.

Panelists: John Bell  (Bandwidth), Brian Gilman  (IntelePeer), Shawn Henry  (Microsoft), Tracy Hill  (Twilio), Sanjay Srinivasan  (Vonage)

Speaker: Robin Gareiss  (Metrigy)

Location: Sun A

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: CPaaS & APIs

Session Type: Conference Breakout Session

Cloud Best-of-Breed vs Best-of-Suite: Do You Really Need to Choose?

Understand how to benchmark cloud communications and collaboration offerings to identify the best fit for your organization. 

Panelists: Esther Yoon  (RingCentral), Joe Crawford  (Verizon), Heidi Elmore  (Zoom)

Speaker: Elka Popova  (Frost & Sullivan)

Location: Sun B

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Unified Communications & UCaaS

Session Type: Conference Breakout Session

IT Strategies: “Ruthless Prioritization” in the Era of the Great Resignation

Everyone's short-handed: Come to this informal discussion and share your tips about what's essential, how to address the workload, and what you've had to just let go.

Facilitator: Lisa Schmeiser  (No Jitter / Enterprise Connect)

Location: Osceola A

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Peer Discussions

Is Ideation the Cure for Lost Creativity?

Tools that enable virtual ideation and collaboration have existed for more than a decade. But these systems have yet to see widespread adoption. Will hybrid working change that?

Moderator: Jim Kelly  (Recon Research)

Panelists: David Kung  (Bluescape), Tom Richards  (Cisco), Richard Borenstein  (Mural)

Speaker: Dave Silberstein  (DTEN)

Location: Osceola B

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Video Collaboration & A/V

Session Type: Conference Breakout Session

Mar 23 Wednesday | 4:00 pm

Enterprise Connect Appreciation Party Sponsored by Sinch

Location: Coastal Ballroom

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Mar 24 Thursday | 7:30 am

Attendee Breakfast

Location: Sun Lobby

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Mar 24 Thursday | 8:00 am

Overcoming Real-World Obstacles to Transforming CX

Transitioning to an advanced customer experience center involves not just technology, but process and organizational considerations. Join us to gain insight from real-world examples of customer experience transformations

Moderator: Elizabeth English  (EE and Associates)

Panelists: Craig Robinson  (StableLogic Ltd), Ari Reingowsky  (Trien & Associates, Inc.)

Location: Sun A

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Contact Center & Customer Experience

Session Type: Conference Breakout Session

Mar 24 Thursday | 9:00 am

Real-World Lessons in Driving User Adoption

This session provides a framework for increasing adoption of UC technology, based on lessons learned from large deployments with thousands of users.

Speakers: Melissa Swartz  (Swartz Consulting), Vallorie Weires  (Enabling Technologies Corp)

Location: Sun A

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Conference Breakout Session

Seven Tips for a Network Security Foundation

Learn how to work with your enterprise's network security organization to minimize the risk that communications/collaboration systems open up for networks.

Speaker: Terry Slattery  (NetCraftsmen)

Location: Sun B

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Security & Compliance

Session Type: Conference Breakout Session

The Reality of AR in the Enterprise

How will AR be used to enhance collaboration within the enterprise and build toward the next generation of richer digital communications?

Panelist: Elizabeth Bieniek  (Cisco)

Speaker: Tom Brannen  (OnConvergence)

Location: Osceola A

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Practical AI

Session Type: Conference Breakout Session

Mar 24 Thursday | 10:00 am

AM Refreshment Break Sponsored by Five9

Location: Sun Lobby

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Session Type: Event Experience and Networking

Mar 24 Thursday | 10:15 am

The Metaverse: Separating the Hype from What Actually Might Happen

Moderator: Lisa Schmeiser  (No Jitter / Enterprise Connect)

Panelists: Robert Lee Harris  (Communications Advantage), Kevin Kieller  (enableUC), Tom Brannen  (OnConvergence), Dave Michels  (TalkingPointz)

Location: Sun A

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: General Session

Mar 24 Thursday | 11:15 am

Locknote

Close out Enterprise Connect with a freewheeling discussion among some of the independent experts who led our program sessions.

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Panelists: Sheila McGee-Smith  (McGee-Smith Analytics), Beth Schultz  (Metrigy), Brent Kelly  (Omdia), Phil Edholm  (PKE Consulting), Melissa Swartz  (Swartz Consulting), Dave Michels  (TalkingPointz), Zeus Kerravala  (ZK Research)

Location: Sun A

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: General Session