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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services.
Sep 27 Monday | 8:00 am

A New Look at Contact Center Fundamentals

Speaker: Ken Landoline  (Omdia)

Pass Type: Entire Event

Track : Contact Center & Customer Experience

Session Type: Conference Breakout Sessions

Don’t Get Caught by These Cloud Contract Gotchas

Speaker: Melissa Swartz  (Swartz Consulting, LLC)

Pass Type: Entire Event

Track : Unified Communications & UCaaS

Session Type: Conference Breakout Sessions

Empowering the Home Worker for Effective Collaboration

Speaker: Ira Weinstein  (Recon Research)

Pass Type: Entire Event

Track : Video Collaboration & A/V

Session Type: Conference Breakout Sessions

Well-being and Productivity – The Promised Land of Employee Experience Platforms (EXPs)

Speaker: Tim Banting  (Omdia)

Pass Type: Entire Event

Track : Workplace Strategies

Session Type: Conference Breakout Sessions

Sep 27 Monday | 9:15 am

Collaborative Meeting Services: Your Enterprise Checklist

Speaker: Prachi Nema  (Omdia)

Pass Type: Entire Event

Track : Video Collaboration & A/V

Session Type: Conference Breakout Sessions

End-of-Support PBX? How to Ease the Move to Cloud

Speaker: Stephen Leaden  (Leaden Associates, Inc.)

Pass Type: Entire Event

Track : Unified Communications & UCaaS

Session Type: Conference Breakout Sessions

Rethinking User Adoption: Leading the Way with a Personalized Approach

Speaker: Blair Pleasant  (COMMfusion LLC | UCStrategies)

Pass Type: Entire Event

Track : Workplace Strategies

Session Type: Conference Breakout Sessions

The New Voice Technologies: How Speech, AI Are Creating New Value for Enterprises

Speaker: Jon Arnold  (J Arnold & Associates)

Pass Type: Entire Event

Track : Practical AI

Session Type: Conference Breakout Sessions

Top Uses of AI to Deliver Stellar Customer Experience

Speaker: Robin Gareiss  (Metrigy)

Pass Type: Entire Event

Track : Contact Center & Customer Experience

Session Type: Conference Breakout Sessions

Sep 27 Monday | 10:30 am

Can Digital Experience Monitoring Help You Improve the Remote Worker Experience?

Speaker: Terry Slattery  (NetCraftsmen)

Pass Type: Entire Event

Track : Management, Networks & Security

Session Type: Conference Breakout Sessions

Taming Teams: Delivering Exceptional User Experience with Microsoft Teams

Speaker: Kevin Kieller  (enableUC)

Pass Type: Entire Event

Track : Collaboration Platforms

Session Type: Conference Breakout Sessions

The Future of Videoconferencing

Speaker: Ira Weinstein  (Recon Research)

Pass Type: Entire Event

Track : Video Collaboration & A/V

Session Type: Conference Breakout Sessions

UCaaS and CCaaS as Part of a Whole Cloud Strategy

Speaker: Robert Harris  (Communications Advantage, Inc. | Audit the Cloud)

Pass Type: Entire Event

Track : Unified Communications & UCaaS

Session Type: Conference Breakout Sessions

Understanding the CPaaS Landscape

Speaker: Courtney Munroe  (IDC)

Pass Type: Entire Event

Track : Embedded Communications & APIs

Session Type: Conference Breakout Sessions

Sep 27 Monday | 11:45 am

AI Based Meeting Assistants: How Much Can They Help?

Speaker: Brent Kelly  (KelCor, Inc.)

Pass Type: Entire Event

Track : Practical AI

Session Type: Conference Breakout Sessions

Contact Center Tales from the Trenches

Speaker: Beth English  (EE and Associates, LLC)

Pass Type: Entire Event

Track : Contact Center & Customer Experience

Session Type: Conference Breakout Sessions

Evolution of Collaboration: Beyond Team Chat & Video

Speaker: Irwin Lazar  (Metrigy)

Pass Type: Entire Event

Track : Collaboration Platforms

Session Type: Conference Breakout Sessions

Hackathon Report: Focus on Programmable Communications

Speaker: Alan Quayle  (Alan Quayle Business & Service Development)

Pass Type: Entire Event

Track : Embedded Communications & APIs

Session Type: Conference Breakout Sessions

The Evolution of Security in Communications

Speaker: Sorell Slaymaker  (TechVision Research)

Pass Type: Entire Event

Track : Management, Networks & Security

Session Type: Conference Breakout Sessions

Sep 27 Monday | 1:30 pm

Microsoft Keynote

Speaker: Nicole Herskowitz  (Microsoft Teams)

Pass Type: Entire Event

Track : Keynotes & General Sessions

Session Type: Keynote

Sep 27 Monday | 4:00 pm

Women in Communications: Roundtable & Reception

Moderator: Beth Schultz  (Enterprise Connect; No Jitter)

Panelist: Sarah Christen  (Cornell University)

Pass Type: Entire Event

Track : Workplace Strategies

Session Type: General Session

Sep 28 Tuesday | 8:00 am

Enabling the Hybrid Future of Work

Speaker: Adam Holtby  (Omdia)

Pass Type: Entire Event

Track : Workplace Strategies

Session Type: Conference Breakout Sessions

Meeting E911 Requirements in the Age of Hybrid Work

Speaker: Irwin Lazar  (Metrigy)

Pass Type: Entire Event

Track : Unified Communications & UCaaS

Session Type: Conference Breakout Sessions

Re-building the WAN for the Post-Pandemic Office

Speaker: Joe Schmidt  (TC2 TechCaliber Consulting LLC)

Pass Type: Entire Event

Track : Management, Networks & Security

Session Type: Conference Breakout Sessions

The Composable Enterprise: What It Is & What Role Communications APIs Can Play

Speaker: Zeus Kerravala  (ZK Research)

Pass Type: Entire Event

Track : Embedded Communications & APIs

Session Type: Conference Breakout Sessions

The Future of Customer Journey Orchestration: Building Intelligent, Digital-First Experiences

Speaker: Mila D'Antonio  (Omdia)

Pass Type: Entire Event

Track : Contact Center & Customer Experience

Session Type: Conference Breakout Sessions

Sep 28 Tuesday | 9:00 am

The Future of Communications Technology: Keeping Your Enterprise Ahead of the Curve

Moderators: Beth Schultz  (Enterprise Connect; No Jitter), Jim Burton  (C-T Link; BCStrategies)

Pass Type: Entire Event, Expo Plus, Media, Speaker

Track : Keynotes & General Sessions

Session Type: General Session

Sep 28 Tuesday | 10:00 am

Zoom Keynote

Speaker: Harry Moseley  (Zoom)

Pass Type: Entire Event

Track : Keynotes & General Sessions

Session Type: Keynote

Sep 28 Tuesday | 10:45 am

RingCentral Keynote

Speaker: Anand Eswaran  (RingCentral)

Pass Type: Entire Event

Track : Keynotes & General Sessions

Session Type: Keynote

Sep 28 Tuesday | 3:00 pm

Cisco, Microsoft, or Zoom? Making Sense of Their Enterprise Platforms, Part 1

Speakers: Brent Kelly  (KelCor, Inc.), Phil Edholm  (PKE Consulting)

Pass Type: Entire Event

Track : Collaboration Platforms

Session Type: Conference Breakout Sessions

Mobility Update: Where Are We With 5G & Other Technologies?

Speaker: Michael Finneran  (dBrn Associates)

Pass Type: Entire Event

Track : Management, Networks & Security

Session Type: Conference Breakout Sessions

Regulation, Bias & Ethics in AI: Impact on Your Enterprise

Speaker: Martha Buyer  (Law Offices of Martha Buyer, PLLC)

Pass Type: Entire Event

Track : Practical AI

Session Type: Conference Breakout Sessions

Sep 28 Tuesday | 4:15 pm

Cisco, Microsoft, or Zoom? Making Sense of Their Enterprise Platforms, Part 2

Speakers: Brent Kelly  (KelCor, Inc.), Phil Edholm  (PKE Consulting)

Pass Type: Entire Event

Track : Collaboration Platforms

Session Type: Conference Breakout Sessions

Customer Service (Unplugged)

Speaker: Daniel Hong  (Forrester)

Pass Type: Entire Event

Track : Contact Center & Customer Experience

Session Type: Conference Breakout Sessions

How to Reset Your Communications Budget & Expense Strategy

Speaker: Robert Harris  (Communications Advantage, Inc. | Audit the Cloud)

Pass Type: Entire Event

Track : Management, Networks & Security

Session Type: Conference Breakout Sessions

Top 5 Practical Uses for In-meeting AI to Improve Experience

Speaker: Craig Durr  (Wainhouse Research)

Pass Type: Entire Event

Track : Practical AI

Session Type: Conference Breakout Sessions

Video Collaboration in the Post COVID Office

Speaker: Ira Weinstein  (Recon Research)

Pass Type: Entire Event

Track : Video Collaboration & A/V

Session Type: Conference Breakout Sessions

Sep 29 Wednesday | 8:00 am

Frontline Communications – Enabling Business Transformation

Speaker: Phil Edholm  (PKE Consulting)

Pass Type: Entire Event

Track : Collaboration Platforms

Session Type: Conference Breakout Sessions

Ideation Tools Fuel Creativity - But Are They for Everyone?

Speaker: Ira Weinstein  (Recon Research)

Pass Type: Entire Event

Track : Video Collaboration & A/V

Session Type: Conference Breakout Sessions

WFO/WEM: How to Improve Agent Experience to Drive Better CX

Speaker: Robin Gareiss  (Metrigy)

Pass Type: Entire Event

Track : Contact Center & Customer Experience

Session Type: Conference Breakout Sessions

Wading Through the Options for Microsoft Teams Direct Routing

Speaker: Diane Myers  (Omdia)

Pass Type: Entire Event

Track : Unified Communications & UCaaS

Session Type: Conference Breakout Sessions

Sep 29 Wednesday | 9:15 am

How UCaaS with a Vertical Focus Can Deliver Greater ROI

Speaker: Elka Popova  (Frost & Sullivan)

Pass Type: Entire Event

Track : Unified Communications & UCaaS

Session Type: Conference Breakout Sessions

What's the Next Model for Meetings?

Speaker: Art Schoeller  (Forrester)

Pass Type: Entire Event

Track : Collaboration Platforms

Session Type: Conference Breakout Sessions

WiFi Tips for Better Digital Experience

Speaker: Terry Slattery  (NetCraftsmen)

Pass Type: Entire Event

Track : Management, Networks & Security

Session Type: Conference Breakout Sessions

Sep 29 Wednesday | 12:00 pm

Enterprise Summit: Preparing for What’s Next

Moderator: Beth Schultz  (Enterprise Connect; No Jitter)

Pass Type: Entire Event

Track : Keynotes & General Sessions

Session Type: General Session

Sep 29 Wednesday | 1:45 pm

Contact Centers & CX: Blurring the Line Between Automation and Live Assistance

Moderator: Beth Schultz  (Enterprise Connect; No Jitter)

Speaker: Sheila McGee-Smith  (McGee-Smith Analytics)

Pass Type: Entire Event

Track : Keynotes & General Sessions

Session Type: General Session