View, browse and sort Enterprise Connect 2019 conference sessions. You can sort by any combination of:

You can plan your time at Enterprise Connect 2019 by building your schedule (starting in late November), and access it during the show via export to your personal calendar or within the official Enterprise Connect Mobile App (available February 2019).

Technical Levels are defined as:

High Advanced/Expert level: Technology concepts and implementation will be discussed in detail. Assumes fluency with the technology being discussed. Most likely to appeal to practitioners responsible for technology on a day-to-day basis
Medium Intermediate level. Technology concepts and implementation will be discussed, but the focus will be on decision-making and trends around the technology, rather than on the detailed working of the technology itself. Assumes familiarity with technical concepts but not necessarily detailed, hands-on knowledge.
Low Introductory or Business level. Technology concepts and implementation are addressed from a high level if at all, with the focus instead being on markets, industry trends, or leadership strategies in which the technology plays a role. No prior knowledge of the technology is required to understand the discussion.
Monday | 8:00 am

Big Brands & Convergence: Understanding the UCaaS Market Landscape

Presenter: Elka Popova (Frost & Sullivan)

Pass Type: Entire Event

Track: Cloud Communications

Technical Level: Medium

Breaking Down Enterprise Barriers to Improve Customer Experience

Presenter: Chris Marron (MZA)

Pass Type: Entire Event

Track: Contact Center & Customer Experience

Technical Level: Low

Communications & Collaboration Platforms 2022: Is the Transition Underway?

Presenter: Tim Banting (GlobalData)

Track: Communications & Collaboration 2022

Technical Level: Low

Huddle Rooms: Behind the Scenes

Presenter: Ira Weinstein (Recon Research)

Pass Type: Entire Event

Track: Video Collaboration & AV

Technical Level: Medium

Mobile Strategies To Finally Eliminate the Desk Phone

Presenter: Michael Finneran (dBrn Associates)

Pass Type: Entire Event

Track: Unified Communications

Technical Level: Low

Monday | 9:00 am

Best Practices In Securing Unified Communications

Presenter: Sorell Slaymaker (Unified IT Systems)

Pass Type: Entire Event

Track: Management & Security

Technical Level: High

Hot Topics: Security / Compliance

How Team Collaboration Is Fueling Convergence

Presenter: Diane Myers (IHS Markit)

Pass Type: Entire Event

Track: Team Collaboration Tools & Workspaces

Technical Level: Low

Staying Clear of Cloud Migration Land Mines

Presenter: Melissa Swartz (Swartz Consulting, LLC)

Pass Type: Entire Event

Track: Cloud Communications

Technical Level: High

Why You Need to Champion Communications Transformation in Your Organization

Moderator: Phil Edholm (PKE Consulting)

Pass Type: Entire Event

Track: Strategic Leadership

Technical Level: Medium

Hot Topics: Organization & Management

Monday | 1:00 pm

CPaaS: The Gateway to Digital Transformation

Presenter: Diane Myers (IHS Markit)

Pass Type: Entire Event

Track: Embedded Communications & APIs

Technical Level: Medium

Hot Topics: Digital Transformation

Harvesting PBX Budgets to Fund the Future: Make the Money Follow Your Priorities

Presenter: Marty Parker (UniComm Consulting)

Pass Type: Entire Event

Track: Strategic Leadership

Technical Level: Medium

Hot Topics: Decision Support

Market Report: How Customer Engagement is Driving the Enterprise

Presenter: Sheila McGee-Smith (McGee-Smith Analytics)

Pass Type: Entire Event

Track: Contact Center & Customer Experience

Technical Level: Low

Meeting the E911 Challenge

Presenter: Irwin Lazar (Nemertes Research)

Pass Type: Entire Event

Track: Unified Communications

Technical Level: Medium

Hot Topics: Security / Compliance

Monday | 2:00 pm

Cloud Contact Center Faceoff

Moderator: Sheila McGee-Smith (McGee-Smith Analytics)

Pass Type: Entire Event

Track: Contact Center & Customer Experience

Technical Level: Low

Tuesday | 8:00 am

Speech Technologies for the Enterprise: Market Update

Presenter: Jon Arnold (J Arnold & Associates)

Pass Type: Entire Event, Tue-Thu Conference

Track: AI & Speech Technologies

Technical Level: Low

Hot Topics: Artificial Intelligence & Analytics

UCaaS Bells & Whistles vs. Nuts & Bolts

Presenter: Elka Popova (Frost & Sullivan)

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Technical Level: Medium

What It Really Takes to Put AI to Work in Your Contact Center

Presenter: Brent Kelly (KelCor)

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Tuesday | 3:00 pm

Become the Trusted Advisor on Customer Experience for Your Business Leaders

Presenter: Robin Gareiss (Nemertes Research)

Pass Type: Entire Event, Tue-Thu Conference

Track: Strategic Leadership

Technical Level: Medium

Can You Ensure QoS in Your Hybrid Cloud Deployment?

Presenter: Terry Slattery (NetCraftsmen)

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Technical Level: High

Microsoft vs. Cisco: Pain, Promise, and Transition

Presenters: Phil Edholm (PKE Consulting), Brent Kelly (KelCor)

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Technical Level: Medium

Hot Topics: Decision Support

Wednesday | 8:00 am

Empowering Citizen Developers in Your Organization

Presenter: Justin Haefner (Medtronic)

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Technical Level: Medium

Enterprise Case Studies: The Evolving Roles of CRM and Contact Center

Moderator: Sheila McGee-Smith (McGee-Smith Analytics)

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Technical Level: Low

Hot Topics: Decision Support

Eye on Diversity & Inclusion: Developing Talent & Teams

Moderator: Michelle Burbick (Enterprise Connect / No Jitter)

Pass Type: Entire Event, Tue-Thu Conference

Track: Strategic Leadership

Technical Level: Low

Hot Topics: Organization & Management

SIP Trunking Services Update

Presenter: Joseph Schmidt (TechCaliber Consulting)

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Technical Level: Medium

Wednesday | 2:00 pm

Embedding Communications in Vertical Applications and Industries

Presenter: Marty Parker (UniComm Consulting)

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Technical Level: Medium

Hot Topics: Digital Transformation

How AI and Analytics Drastically Advance Customer Insight

Presenter: Robin Gareiss (Nemertes Research)

Pass Type: Entire Event, Tue-Thu Conference

Track: AI & Speech Technologies

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

User Adoption Success Stories and Best Practices

Moderator: Blair Pleasant (COMMfusion LLC)

Pass Type: Entire Event, Tue-Thu Conference

Track: Strategic Leadership

Technical Level: Low

Hot Topics: Organization & Management

Wednesday | 3:00 pm

Cloud Communications Cost Management

Presenter: Robert Harris (Communications Advantage, Inc.)

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Technical Level: Low

Getting Your Arms Around Mobile Messaging Integration

Presenter: Michael Finneran (dBrn Associates)

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Technical Level: Medium

How Machine Learning is Changing Network Management Tools

Presenter: Terry Slattery (NetCraftsmen)

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Migrating from Your Current-Generation Collaboration Tools

Presenter: Blair Pleasant (COMMfusion LLC)

Pass Type: Entire Event, Tue-Thu Conference

Track: Team Collaboration Tools & Workspaces

Technical Level: Low

Hot Topics: Organization & Management

Securing Your Team Messaging Data

Presenter: Irwin Lazar (Nemertes Research)

Pass Type: Entire Event, Tue-Thu Conference

Track: Team Collaboration Tools & Workspaces

Technical Level: Medium

Hot Topics: Security / Compliance

Thursday | 8:00 am

Will Automation Break My Network Faster than I Can Fix It?

Presenter: Terry Slattery (NetCraftsmen)

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Technical Level: Medium

Thursday | 9:00 am

What You’ll Wish You Knew About 5G

Presenter: Michael Finneran (dBrn Associates)

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Technical Level: Medium