Schedule Builder
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- Conference Tracks
- Hot Topics that are covered in multiple tracks
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Plan your time at Enterprise Connect 2019 by building your schedule, and access it during the show via an export to your personal/work calendar or within the official Enterprise Connect Mobile App (download link available at https://m.enterpriseconnect.com). NOTE: To access your schedule on the official mobile app your user name and password MUST be the same as what you used when registering for Enterprise Connect 2019. If you can’t remember your password, please reach out to our Registration Support team at [email protected]
Attendee Breakfast - Sponsored by Zailab
Location: Osceola and Sun Lobbies
Pass Type: Entire Event
Session Type: Conference
Big Brands & Convergence: Understanding the UCaaS Market Landscape
What you need to know to select the provider that best fits your specific business case.
Presenter: Elka Popova (Frost & Sullivan)
Location: Sun B
Pass Type: Entire Event
Track: Cloud Communications
Technical Level: Medium
Session Type: Conference
Breaking Down Enterprise Barriers to Improve Customer Experience
Learn how to break down the barriers and leverage contact center-generated data to produce real improvements in CX.
Presenter: Chris Marron (MZA)
Panelists: Tod Famous (Cisco), Matthew Saskin (Dimension Data), Janelle Dieken (Genesys), John Hernandez (Selligent)
Location: Sun D
Pass Type: Entire Event
Track: Contact Center & Customer Experience
Technical Level: Low
Session Type: Conference
Communications & Collaboration Platforms 2022: Is the Transition Underway?
A leading industry analyst will discuss how much of a future your current platform has, and what platform will replace it (if any).
Presenter: Tim Banting (Ovum)
Panelists: Scott Hoffpauir (Cisco), Mahendra Sekaran (Microsoft), Amritesh Chaudhuri (RingCentral), Ilan Frank (Slack)
Location: Sun A
Pass Type: Entire Event
Track: Communications & Collaboration 2022
Technical Level: Low
Session Type: Conference
Huddle Rooms: Behind the Scenes
Get a better understanding of the huddle room trend, and how to make huddle rooms work for your company--whether you're an enterprise, reseller, or vendor.
Presenter: Ira Weinstein (Recon Research)
Panelists: Ted Colton (Creston), Joan Vandermate (Logitech), Tom Puorro (Plantronics), Phil Marechal (Yamaha UC), Janelle Raney (Zoom Video Communications)
Location: Osceola B
Pass Type: Entire Event
Track: Video Collaboration & AV
Technical Level: Medium
Session Type: Conference
Mobile Strategies To Finally Eliminate the Desk Phone
Get up to speed on enterprise-oriented mobile services, how offerings compare, and what use cases might best.
Presenter: Michael Finneran (dBrn Associates)
Panelists: Dan Thompson (Dialpad), Greg Zweig (Ribbon Communications), Caitlin Clark-Zigmond (Verizon Wireless)
Location: Osceola A
Pass Type: Entire Event
Track: Unified Communications
Technical Level: Low
Session Type: Conference
Tutorial: The Transformative Impacts of Artificial Intelligence on UC
Get a brief overview of artificial intelligence, then drill down into specific applications in the communications field that leverage natural language processing, reasoning, and learning.
Presenter: Kevin Kieller (enableUC)
Location: Sun C
Pass Type: Entire Event
Track: AI & Speech Technologies
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Session Type: Conference
Best Practices In Securing Unified Communications
What are the new challenges of security for video, team chat, and other emerging risk areas? And what solutions can be applied to UC applications on a broad basis?
Presenter: Sorell Slaymaker (AT&T Consulting)
Location: Sun B
Pass Type: Entire Event
Track: Management & Security
Technical Level: High
Hot Topics: Security / Compliance
Session Type: Conference
Contact Centers 2022: Automation vs. AI-Assisted Humans: Where to Draw the Line
Will AI replace agent workload and reduce the number of agents; or merely supplement agent activity to provide better CX, while incrementally improving agent metrics?
Presenters: Sheila McGee-Smith (McGee-Smith Analytics), Nicolas De Kouchkovsky (CaCube Consulting)
Panelists: Patrick Nguyen ([24]7.ai), Abinash Tripathy (Helpshift), Adi Toppol (Jacada), Lonnie Johnston (NICE)
Location: Sun A
Pass Type: Entire Event
Track: Communications & Collaboration 2022
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Session Type: Conference
Innovation Showcase: Actionable Analytics
See rapid-fire presentations of new products that offer the ability to collect and analyze information that can be used to improve communications.
Presenter: Dave Michels (TalkingPointz)
Panelists: Jonathan Eisenzopf (Discourse.ai), Devin Reed (Gong.io), Harprit Bhui (Prodoscore), Chris Cittadino (QOS Networks), Surbhi Rathore (Rammer.ai), Tom Tseki (TechSee)
Location: Sun D
Pass Type: Entire Event, Expo Plus, Tue-Thu Conference
Track: AI & Speech Technologies
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Session Type: Conference
Staying Clear of Cloud Migration Land Mines
From planning to go-live, get practical guidance and best practices advice about the issues most likely to trip you up as you move to the cloud.
Presenter: Melissa Swartz (Swartz Consulting, LLC)
Panelists: Scott Velting (AT&T Business Solutions), Eric Hanson (Fuze), Jose Pastor (RingCentral)
Location: Osceola B
Pass Type: Entire Event
Track: Cloud Communications
Technical Level: High
Session Type: Conference
Team Collaboration Growing Pains
How do you make sure that Team Collaboration systems will be enterprise-grade and truly production-ready?
Presenter: Zeus Kerravala (ZK Research)
Panelists: Lorrissa Horton (Cisco), Scott Van Vliet (Microsoft), Christina Kosmowski (Slack)
Location: Osceola A
Pass Type: Entire Event
Track: Team Collaboration Tools & Workspaces
Technical Level: Medium
Session Type: Conference
Why You Need to Champion Communications Transformation in Your Organization
What you must do now to become the go-to person as new technologies and business trends like digital transformation fundamentally alter what IT does.
Moderator: Phil Edholm (PKE Consulting)
Panelists: Brian Scott (Cox Automotive), Chad Reese (Pro Football Hall of Fame), Jayme Bynum (SemGroup Corporation)
Speaker: Panelist (Discovery Inc.)
Location: Naples
Pass Type: Entire Event
Track: Strategic Leadership
Technical Level: Medium
Hot Topics: Organization & Management
Session Type: Conference
Attendee Break - Sponsored by Twilio
Location: Osceola Lobby
Pass Type: Entire Event
Session Type: Conference
Communications & Collaboration: What’s the Way Forward?
In this session, thought leaders will give you a strategic view of where the communications industry is headed, and how communications and collaboration are likely to evolve in the digital future.
Moderators: Beth Schultz (No Jitter / Enterprise Connect), Jim Burton (C-T Link / BCStrategies)
Panelists: Vik Verma (8x8, Inc.), Sri Srinivasan (Cisco), Smita Hashim (Google Voice), Bob Davis (Microsoft), Gordon Littley (Verizon), Alan Masarek (Vonage)
Location: Osceola CD
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Keynotes & General Sessions
Session Type: Conference
Empowering Your Organization for a Developer-Focused Future
Get real-world perspective and advice from enterprise IT leaders on preparing for an API-centric, developer-friendly communications and collaboration organization.
Moderator: Beth Schultz (Enterprise Connect/No Jitter)
Panelists: Carmine Lizza (Lazard), Darryl Jackman (Marine Rescue Technologies), Benn Wolfe (Quicken Loans)
Location: Osceola CD
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker
Track: Keynotes & General Sessions
Session Type: Conference
Women in Communications Luncheon -- RSVP Required
Engage in a dialogue around the issues women communications professionals face in the male-dominated tech industry. **Separate registration required.**
Moderator: Michelle Burbick (Enterprise Connect / No Jitter)
Speakers: Erin Leary (Boeing), Jeanne Spinosa (Brown University), Gauri Bhalerao (Yum! Brands)
Location: Orange Blossom Ballroom
Pass Type: Entire Event, Media, Speaker, Tue-Thu Conference
Hot Topics: Diversity & Women in Communications
Session Type: Conference
Communications & Collaboration 2022: Emerging Technologies Realizing Their Promise?
Cloud, artificial intelligence (AI), and Internet of Things (IoT) have made the way we collaborate more efficient and cheaper, but that shouldn't be the end goal.
Presenter: Zeus Kerravala (ZK Research)
Panelists: David Chavez (Avaya), Dan Thompson (Dialpad), Adam Champy (Google Cloud), Richard Townhill (RingCentral)
Location: Sun A
Pass Type: Entire Event
Track: Communications & Collaboration 2022
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Session Type: Conference
Communications Hacks: Sources and Solutions
Learn about the latest variations on legacy security threats—toll fraud, SIP attacks, and telephony denial-of-service (TDos)
Moderator: Lee Sutterfield (Securelogix Corporation)
Panelists: Eric Bauer (AudioCodes), Rajat Gopal (Oracle), Walter Kenrich (Ribbon Communications)
Location: Naples
Pass Type: Entire Event
Track: Management & Security
Hot Topics: Security / Compliance
Session Type: Conference
Harvesting PBX Budgets to Fund the Future: Make the Money Follow Your Priorities
Since the PBX is no longer the focal point for communication innovation in most organizations, it's time to shift the money to follow the priorities.
Presenter: Marty Parker (UniComm Consulting)
Location: Osceola A
Pass Type: Entire Event
Track: Strategic Leadership
Technical Level: Medium
Hot Topics: Decision Support
Session Type: Conference
Market Report: How Customer Engagement is Driving the Enterprise
Can advances in AI and API-first solutions bridge the gap between CX expectations and the flawed customer experience?
Presenter: Sheila McGee-Smith (McGee-Smith Analytics)
Location: Osceola B
Pass Type: Entire Event
Track: Contact Center & Customer Experience
Technical Level: Low
Session Type: Conference
Learn about the legal and regulatory changes driving the need for a proactive 911 strategy, and how to maintain accurate 911 information in a multi-vendor environment, on premises and in the cloud.
Presenter: Irwin Lazar (Nemertes Research)
Panelists: Mark Fletcher (Avaya), Thomas Ginter (Bandwidth), Martha Buyer (Law Offices of Martha Buyer, PLLC), Andrew Gottlieb (Oracle Communications), Lev Deich (West Corporation)
Location: Sun D
Pass Type: Entire Event
Track: Unified Communications
Technical Level: Medium
Hot Topics: Security / Compliance
Session Type: Conference
Sponsored Session: Five Surprising Reasons Why You Need to Move Your Contact Center to the Cloud
Speaker: Jonathan Rosenberg (Five9)
Location: Sun C
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
Speaker: David Kapauan (RBC Technology & Operations)
Location: Osceola 1
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
Video Conferencing in the Cloud: The Real Story
Not just the sales pitches, but the reality of what you gain (and what you might have to give up) if you go take the VC-as-a-Service plunge.
Moderator: Andrew Davis (Recon Research)
Panelists: Guillaume Vives (BlueJeans), Javed Khan (Cisco), Joe Manuele (Highfive), Michael Helmbrecht (Lifesize), Michel Sagen (Pexip), Wayne Driggers (Zoom Video Communications)
Location: Sun B
Pass Type: Entire Event
Track: Video Collaboration & AV
Technical Level: Medium
Session Type: Conference
Benchmarking Enterprise Collaboration Success
How do you track the progress of collaboration programs and benchmark their performance, in order to be sure that they're meeting stakeholder expectations?
Presenter: Art Schoeller (Forrester Research)
Location: Sun D
Pass Type: Entire Event
Track: Team Collaboration Tools & Workspaces
Technical Level: Medium
Hot Topics: Decision Support
Session Type: Conference
Hackathon Spotlight: Programmable Communications is for Everyone
Meet the winners and learn about notable hacks from TADHack-mini Orlando, held over the weekend before Enterprise Connect.
Moderator: Alan Quayle (TADHack)
Panelists: Giancarlos Toro (TADHack), Conner Luzier (TADHack), Vikki Horn (TADHack), Kevin Coleman (TADHack), Javier Carrion (TADHack), Chris Woodle (TADHack), Peter Tarsoly (TADHack), Hunter Henry (TADHack), Mustaser Sayed (TADHack), Vincent Tang (TADHack), Eric Good (TADHack)
Location: Naples
Pass Type: Entire Event
Track: Embedded Communications & APIs
Technical Level: Medium
Session Type: Conference
How AI and Analytics Drastically Advance Customer Insight
How can you leverage structured and unstructured data to make both real-time and longer-term strategic decisions?
Presenter: Robin Gareiss (Nemertes Research)
Location: Osceola A
Pass Type: Entire Event
Track: AI & Speech Technologies
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Session Type: Conference
End users discuss how much of the promise of SD-WAN is being realized today, and what work remains to be done.
Presenter: JR Simmons (COMgroup)
Panelists: Scott Fischer (Allied Building Products), Andrew Thomson (BioIVT), Rich Brownlee (Pacific Dental Services), Mark Baker (PILOT Freight Services), Manoj Sehgal (Visteon)
Location: Sun B
Pass Type: Entire Event
Track: Management & Security
Technical Level: Medium
Session Type: Conference
Transitioning to Teams: What’s Your Next Move on Microsoft?
How does your organization successfully move to Teams from your current state, which may include Skype for Business or Skype Online?
Presenter: Kevin Kieller (enableUC)
Location: Osceola B
Pass Type: Entire Event
Track: Unified Communications
Hot Topics: Decision Support
Session Type: Conference
Video Conferencing and AV 2022: Realizing the Promise?
Which emerging trends in video conferencing and A/V will grow over the next 3 years, and which will fade?
Moderators: Ira Weinstein (Recon Research), Andrew Davis (Recon Research)
Panelists: Javed Khan (Cisco), Kor Baydurcan (Crestron), Andrew Border (Dolby Laboratories, Inc.), Scott Wharton (Logitech), Harry Moseley (Zoom Video Communications)
Location: Sun A
Pass Type: Entire Event
Track: Communications & Collaboration 2022
Technical Level: Medium
Session Type: Conference
Sponsored Session: How Zoom Can Help You Build the Workplace of the Future
Speakers: Oded Gal (Zoom), Nitasha Walia (Zoom)
Location: Sun C
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Video Collaboration & AV
Session Type: Free Education
Sponsored Session: Workforce AI: Tomorrow's Contact Center Today
Speaker: Ben Varela (Aspect)
Location: Osceola 1
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, AI & Speech Technologies
Session Type: Free Education
Location: Exhibit Hall, Lower Level
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All
Session Type: Expo
EC Theater 100 Session: New Opportunities for Channel Partners
Speakers: Jim Burton (C-T Link / BCStrategies), Kevin Kieller (enableUC)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Strategic Leadership
Session Type: Free Education
EC Theater 2200 Session: Creating Emotional Connection Through Experiences For Authentic CX.
Speaker: Nour Addine Ayyoub (Zailab)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
Sponsored Session: First Class for All: Bringing Enterprise-class AI and Collaboration to Everyone
Speaker: Marc van Zadelhoff (LogMeIn)
Location: Sun C
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, AI & Speech Technologies
Session Type: Free Education
Speaker: Michael Ahearn (Sinch)
Location: Osceola 1
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Video Collaboration & AV
Session Type: Free Education
EC Theater 100 Session: Join the Video Pep Rally
Speaker: Alan Smith (Logitech)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Video Collaboration & AV
Session Type: Free Education
EC Theater 2200 Session: Leverage AI to Accelerate Contact Center Productivity and Insights
Speaker: Hunter Middleton, Ph.D (8x8, Inc.)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, AI & Speech Technologies
Session Type: Free Education
EC Theater 100 Session: How to future-proof your video conferencing investments
Speaker: Karl Hantho (Pexip)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Video Collaboration & AV
Session Type: Free Education
EC Theater 2200 Session: AI in the Enterprise: Factoring Ethics and Law into the Equation
Speaker: Martha Buyer (Law Offices of Martha Buyer, PLLC)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, AI & Speech Technologies
Session Type: Free Education
EC Theater 100 Session: Implementing Microsoft Teams from the desktop to the board room
Speaker: Andrew Gross (Crestron Electronics, Inc.)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Unified Communications
Session Type: Free Education
EC Theater 2200 Session: How The Evolving UCaaS Market Can Benefit Your Organization
Speakers: Sean Spradling (PGi), Elka Popova (Frost & Sullivan)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Cloud Communications
Session Type: Free Education
Grab a drink while mixing and mingling with peers and exhibitors!
Location: Expo Hall, Lower Level
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All
Session Type: Conference
EC Theater 100 Session: New Performance Metrics For Intelligent Assistants and Bots
Speaker: Dan Miller (Opus Research)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, AI & Speech Technologies
Session Type: Free Education
EC Theater 100 Session: Zoom Rooms: The best next-gen solution for your meeting rooms
Speaker: Esther Yoon (Zoom Video Communications)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Video Collaboration & AV
Session Type: Free Education
EC Theater 2200 Session: Digital Transformation Metrics
Speaker: Gary Audin (Delphi, Inc.)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Management & Security
Session Type: Free Education
EC Theater 100 Session: Enabling Profound Transformation in Your Enterprise – Simplified!
Speaker: Sean Green (West Corporation)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Strategic Leadership
Session Type: Free Education
EC Theater 2200 Session: Deploying Failsafe SD-WANs for Contact Centers
Speaker: Andrew Gottlieb (Oracle Communications)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
EC Theater 100 Session: The Evolution of the Live Agent in Customer Engagement
Speaker: Ken Landoline (Ovum)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
EC Theater 2200 Session: SIP Trunks: Pitfalls and Resolutions
Speaker: Gary Audin (Delphi, Inc.)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Unified Communications
Session Type: Free Education
Women in Communications Reception - Sponsored by Cisco
Location: Castillo de San Marcos
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All
Hot Topics: Diversity & Women in Communications
Session Type: Conference
Zoom Video Communications Yoga Session
Join Zoom Video Communications at a complimentary 45-minute yoga session to start off the day.
Location: Fort San Marcos
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All
Session Type: Conference
Let's go for a run!
Location: Gaylord Palms Hotel Lobby
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All
Session Type: Conference
Attendee Breakfast - Sponsored by 8x8
Location: Osceola and Sun Lobbies
Pass Type: Entire Event, Tue-Thu Conference
Session Type: Conference
How Team Collaboration Is Fueling Convergence
A leading market research analyst provides a status report on the team collaboration market and how it provides a foundation for fueling convergence within the UC suite of applications.
Presenter: Diane Myers (IHS Markit)
Panelists: Michael Affronti (Fuze), Srini Raghavan (Microsoft), Ryan Smith (Mitel), Brian Elliott (Slack)
Location: Osceola B
Pass Type: Entire Event, Tue-Thu Conference
Track: Team Collaboration Tools & Workspaces
Technical Level: Low
Session Type: Conference
Speech Technologies for the Enterprise: Market Update
Understand the state of the art in Speech Technologies, and whether they really are ready for enterprise production deployment.
Presenter: Jon Arnold (J Arnold & Associates)
Location: Osceola A
Pass Type: Entire Event, Tue-Thu Conference
Track: AI & Speech Technologies
Technical Level: Low
Hot Topics: Artificial Intelligence & Analytics
Session Type: Conference
UCaaS Bells & Whistles vs. Nuts & Bolts
Looking beyond the glitz of the latest cloud communications and collaboration tools, get the guidance you need to find the right fit for your organization's specific deployment requirements.
Presenter: Elka Popova (Frost & Sullivan)
Panelists: Dejan Deklich (8x8, Inc.), Allan Alford (Mitel), Joshua Lesavoy (Nextiva), Curtis Peterson (RingCentral)
Location: Sun A
Pass Type: Entire Event, Tue-Thu Conference
Track: Cloud Communications
Technical Level: Medium
Session Type: Conference
What Is Ideation—And Why Should You Care?
Ideation takes the old-school white board to the next level, allowing multiple people to collaborate regardless of location, device, or network.
Moderator: Ira Weinstein (Recon Research)
Panelists: Demian Entrekin (Bluescape), TJ Varghese (Google), Christie McCorkle (Hoylu), Adam Cuzzort (Prysm)
Location: Sun D
Pass Type: Entire Event, Tue-Thu Conference
Track: Video Collaboration & AV
Technical Level: Low
Session Type: Conference
What It Really Takes to Put AI to Work in Your Contact Center
A technical approach to making AI really work in your contact center, and what you have to do to enable it.
Presenter: Brent Kelly (KelCor)
Panelists: Jeff Gallino (CallMiner), Adam Champy (Google), Callan Schebella (Inference Solutions)
Location: Sun B
Pass Type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Session Type: Conference
Speaker: Eric Krapf (Enterprise Connect / No Jitter)
Location: Osceola CD
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Keynotes & General Sessions
Session Type: Conference
Best of Enterprise Connect Awards
Speaker: Michelle Burbick (Enterprise Connect / No Jitter)
Location: Osceola CD
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Keynotes & General Sessions, Open to All
Session Type: Conference
Enterprise Summit: Planning for a Future of Constant Change
Hear firsthand how your peers are navigating the evolving landscape.
Moderators: Beth Schultz (Enterprise Connect/No Jitter), Robin Gareiss (Nemertes Research)
Panelists: Dan Metzger (Conde Nast), Harald Schirmer (Continental AG), Monica Gionet (Hertz), Kari Mattek (Northwestern Mutual), Carlos Cong (Paychex), Casey Abell (Waste Management)
Location: Osceola CD
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Keynotes & General Sessions
Session Type: Conference
Speaker: Lori Wright (Microsoft)
Location: Osceola CD
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Keynotes & General Sessions
Session Type: Conference
Attendee Break - Sponsored by Poly
Location: Osceola Lobby
Pass Type: Entire Event, Tue-Thu Conference
Session Type: Conference
Speaker: Joe Park (Walmart)
Location: Osceola CD
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Keynotes & General Sessions
Session Type: Conference
Speaker: Pasquale DeMaio (Amazon Web Services)
Location: Osceola CD
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Keynotes & General Sessions
Session Type: Conference
Location: Expo Hall Lower Level
Pass Type: Entire Event, Tue-Thu Conference
Session Type: Conference
Location: Exhibit Hall, Lower Level
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All
Session Type: Expo
EC Theater 100 Session: Modern, secure business collaboration with Slack
Speaker: Karishma Kothari (Slack)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Team Collaboration Tools & Workspaces
Session Type: Free Education
EC Theater 2200 Session: You Know Amazon, You Know UC, But Do You Know About Amazon Chime?
Speakers: Sid Rao (Amazon Web Services), Jennie Tietema (Amazon Web Services)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Unified Communications
Session Type: Free Education
EC Theater 100 Session: Adding AI to Your Contact Center to Create More Amazing Customer Experiences
Speaker: Sean Taylor (Content Guru)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, AI & Speech Technologies
Session Type: Free Education
EC Theater 100 Session: Women in Communications: Challenges and Opportunities
Moderator: Michelle Burbick (Enterprise Connect / No Jitter)
Panelists: Pegah Ebrahimi (Cisco Systems, Inc.), Jayme Bynum (SemGroup Corporation), Aruna Ravichandran (Cisco Systems, Inc.), Lorrissa Horton (Cisco Systems, Inc.)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Strategic Leadership
Hot Topics: Diversity & Women in Communications
Session Type: Free Education
Speaker: Alex Limi (Highfive)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Unified Communications
Session Type: Free Education
Sponsored Session: Communications, Elevated
Speaker: Patrick Harper (PGi)
Location: Sun C
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Unified Communications
Session Type: Free Education
Sponsored Session: Creating Effortless Experiences
Speakers: Ted McKenna (Tethr), Aaron Anderson (CE Broker), Patrick Russell (Talkdesk), Michael Zurat (Cognosante)
Location: Osceola 1
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
EC Theater 2200 Session: Customizing your Contact Center with Twilio Flex
Speaker: Justin Pirie (Twilio)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
Speaker: Sri Srinivasan (Cisco)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Strategic Leadership
Session Type: Free Education
EC Theater 2200 Session: The Power of True Customization to Build Intelligent Interactions
Speaker: Bryan Stokes (Vonage)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Management & Security
Session Type: Free Education
Sponsored Session: Connectivity, Collaboration and Competition: Winning over top agent talent
Speaker: Matt Halliday (American Homes 4 Rent)
Location: Osceola 1
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
Speaker: Mark Strassman (LogMeIn)
Location: Sun C
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Unified Communications
Session Type: Free Education
EC Theater 100 Session: Why simplicity matters in the new age of communications
Speaker: Richard Townhill (RingCentral)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Unified Communications
Session Type: Free Education
EC Theater 2200 Session: Messaging Revolution
Speaker: Brad Roldan (Bandwidth)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Team Collaboration Tools & Workspaces
Session Type: Free Education
Attendee Break - Sponsored by RingCentral
Location: Osceola and Sun Lobbies
Pass Type: Entire Event, Tue-Thu Conference
Session Type: Conference
Become the Trusted Advisor on Customer Experience for Your Business Leaders
What technologies can track and improve customer loyalty, and how can you drive these from an IT/comms perspective?
Presenter: Robin Gareiss (Nemertes Research)
Location: Sun B
Pass Type: Entire Event, Tue-Thu Conference
Track: Strategic Leadership
Technical Level: Medium
Session Type: Conference
Can You Ensure QoS in Your Hybrid Cloud Deployment?
Moving to the cloud puts more of your traffic on networks controlled by others. What are the quality of service implications?
Presenter: Terry Slattery (NetCraftsmen)
Location: Osceola B
Pass Type: Entire Event, Tue-Thu Conference
Track: Management & Security
Technical Level: High
Session Type: Conference
Enterprise Case Studies: The Evolving Roles of CRM and Contact Center
Hear from enterprises about the CC/CRM choices they have made.
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Panelists: Brian Inman (Aetna), David Muttiah (CARFAX), Jim Bunch (HomeAway)
Location: Sun A
Pass Type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Technical Level: Low
Hot Topics: Decision Support
Session Type: Conference
Microsoft vs. Cisco: Pain, Promise, and Transition
This popular in-depth session returns, comparing the two companies' solutions, including their calling, meetings, and team capabilities.
Presenters: Brent Kelly (KelCor), Phil Edholm (PKE Consulting)
Location: Osceola CD
Pass Type: Entire Event, Tue-Thu Conference
Track: Unified Communications
Technical Level: Medium
Hot Topics: Decision Support
Session Type: Conference
EC Theater 100 Session: Enhancing the Customer Experience through Machine-to-Human Collaboration
Speaker: Brad Pritchett (AT&T)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
EC Theater 2200 Session: Transforming Communications to Meet the New Speed of Business
Speaker: Meghan Keough (8x8, Inc.)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Management & Security
Session Type: Free Education
Sponsored Session: Contact Center AI: Proven Use-Cases and At-Scale Success Stories
Speaker: Sam Hahn (eGain Corporation)
Location: Sun C
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, AI & Speech Technologies
Session Type: Free Education
Sponsored Session: Customer service is a team sport: How to play it well
Speaker: Venkitesh Subramanian (ServiceNow)
Location: Osceola 1
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
EC Theater 100 Session: How AI-Enabled Customer Engagement Is Changing the Service Paradigm
Speaker: Mila DAntonio (Ovum)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, AI & Speech Technologies
Session Type: Free Education
Location: Expo Hall Lower Level
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All
Session Type: Conference
EC Theater 100 Session: The Cost-Efficient Way to Secure Teams Calling in Azure
Speaker: Kevin Isacks (Ribbon Communications)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Unified Communications
Session Type: Free Education
EC Theater 2200 Session: Don’t Get Lost on Your Journey to Cloud Communications
Speaker: Steve Forcum (Avaya)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Cloud Communications
Session Type: Free Education
Sponsored Session: Enriching Enterprise Video through AI
Speaker: Bill O'Neill (IBM Watson Media)
Location: Osceola 1
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Video Collaboration & AV
Session Type: Free Education
Speaker: Carlos Aragon (Mavenir)
Location: Sun C
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
EC Theater 100 Session: Turn your Call Center into an Intelligent Contact Center
Speaker: Darryl Addington (Five9, Inc.)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
EC Theater 2200 Session: Why Masergy + Cisco Are Better Together
Speaker: Andy Ramos (Masergy)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Unified Communications
Session Type: Free Education
EC Theater 100 Session: Elevating the Customer Experience at Pearson
Speakers: Milin Mathur (Pearson), Michelle Burrows (Serenova)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
EC Theater 2200 Session: CX Tips You Can’t Live Without
Speaker: Steve Bell (Talkdesk)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
EC Theater 2200 Session: Don't just program your communications, Take Control!
Speaker: David Casem (Telnyx)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Embedded Communications & APIs
Session Type: Free Education
Let's Go for a Run!
Location: Gaylord Palms Hotel Lobby
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All
Session Type: Conference
Attendee Breakfast - Sponsored by Genesys
Location: Osceola and Sun Lobbies
Pass Type: Entire Event, Tue-Thu Conference
Session Type: Conference
CPaaS: The Gateway to Digital Transformation
With the guidance of a leading market research analyst, dive into how communications platform-as-a-service (CPaaS) is helping companies transform their communications strategies.
Presenter: Diane Myers (IHS Markit)
Panelists: Sajeel Hussain (CafeX), Sacha Gera (Ribbon Communications), Jose de Castro (Twilio), Brian Gilman (Vonage)
Location: Osceola A
Pass Type: Entire Event, Tue-Thu Conference
Track: Embedded Communications & APIs
Technical Level: Medium
Hot Topics: Digital Transformation
Session Type: Conference
Cloud Contact Center After the Sale: The Good, the Bad, the Reality
What happens after the initial implementation: positive and negative customer experiences, gotchas, glitches, concerns, costs and best practices
Presenter: Dennis Goodhart (Abilita)
Panelists: Frank Tersigni (Altivon), Tim Brannock (Cameo Solutions, Inc.), Cheryl Odee Helm (Helm Communications, Inc.), Pam Hynes (Sharpen Technologies)
Location: Sun B
Pass Type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Technical Level: Medium
Session Type: Conference
Eye on Diversity & Inclusion: Developing Talent & Teams
Get practical advice on how to institutionalize diversity and create an inclusive environment, while simultaneously delivering on your enterprise communications and collaboration mission.
Moderator: Michelle Burbick (Enterprise Connect / No Jitter)
Panelists: Amy MacLeod (Mitel), Kari Mattek (Northwestern Mutual), LaFawn Davis (Twilio)
Location: Sun D
Pass Type: Entire Event, Media, Speaker, Tue-Thu Conference
Track: Strategic Leadership
Technical Level: Low
Hot Topics: Diversity & Women in Communications
Session Type: Conference
Keeping Your UCaaS Migration on Track
Make sure your project roadmap keeps up with a constantly-changing technical environment, and that the goals you began the project with remain attainable and appropriate.
Moderator: Melissa Swartz (Swartz Consulting, LLC)
Panelists: Kim Estrada (8x8, Inc.), Mark Straton (Cisco), Mahendra Sekaran (Microsoft)
Location: Osceola B
Pass Type: Entire Event, Tue-Thu Conference
Track: Cloud Communications
Technical Level: Medium
Session Type: Conference
If you still have legacy TDM trunks within your enterprise wide area network, you're not alone—but you're also overdue for a serious push to convert those trunks to SIP.
Presenters: Joseph Schmidt (TechCaliber Consulting), Anthony Mangino (TechCaliber Consulting (TC2))
Panelists: Nora Cheseby Peskin (AT&T Business Solutions), Jeannette Romero (Comcast), Mary Friel (Tata Communications), Derek Curl (Verizon)
Location: Sun A
Pass Type: Entire Event, Tue-Thu Conference
Track: Unified Communications
Technical Level: Medium
Session Type: Conference
Three Fireside Chats: Hearing From Industry Challengers
See how three companies' different approaches to the market exemplifies the larger trends.
Speakers: Harry Moseley (Zoom Video Communications), Dave Sipes (RingCentral), George Hu (Twilio)
Location: Osceola CD
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Keynotes & General Sessions
Session Type: Conference
Speaker: Amy Chang (Cisco)
Location: Osceola CD
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Keynotes & General Sessions
Session Type: Conference
Attendee Break - Sponsored by Microsoft
Location: Osceola Lobby
Pass Type: Entire Event, Tue-Thu Conference
Session Type: Conference
Why Customer Engagement Is Leading the Enterprise Communications Conversation
Hear what leading contact center executives have to say on how to leverage the latest technology developments and create winning strategies for customer engagement.
Moderators: Beth Schultz (No Jitter / Enterprise Connect), Sheila McGee-Smith (McGee-Smith Analytics)
Panelists: Chris McGugan (Avaya), Vasili Triant (Cisco), Rowan Trollope (Five9), Tom Eggemeier (Genesys), Paul Jarman (NICE inContact), Al Cook (Twilio)
Location: Osceola CD
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Keynotes & General Sessions
Session Type: Conference
Speaker: Rany Ng (Google Cloud)
Location: Osceola CD
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Keynotes & General Sessions
Session Type: Conference
Location: Expo Hall Lower Level
Pass Type: Entire Event, Tue-Thu Conference
Session Type: Conference
Location: Exhibit Hall, Lower Level
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All
Session Type: Expo
EC Theater 100 Session: Fuze Communications Index: Insight into Best Practices Data
Speaker: Michael Affronti (Fuze)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Unified Communications
Session Type: Free Education
EC Theater 2200 Session: Creating a Successful Acquisition Transition Plan
Speaker: Beth English (EE and Associates)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Strategic Leadership
Session Type: Free Education
EC Theater 100 Session: The SD-WAN Revolution: What's the Truth Behind the Hype?
Speaker: Thomas Brannen (Cloud and Wire)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Management & Security
Session Type: Free Education
EC Theater 2200 Session: Customer Feedback: Do Everything Differently.
Speaker: Ryan Lester (LogMeIn)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
EC Theater 100 Session: Optimizing your Spaces with Teams Devices
Speaker: Albert Kooiman (Microsoft)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Video Collaboration & AV
Session Type: Free Education
EC Theater 2200 Session: Adding Value with Contact Center Capabilities
Speakers: Steve Leaden (Leaden Associates), Blair Pleasant (COMMfusion LLC)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
Sponsored Session: Don't get rid of your live agents – augment the contact center with AI
Speaker: Ken Arakelian (Nuance Communications)
Location: Sun C
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
Sponsored Session: Enterprise communication tools from Google: Simple, Smart and Scalable
Speaker: TJ Varghese (Google)
Location: Osceola 1
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Unified Communications
Session Type: Free Education
EC Theater 2200 Session: Leveraging AI to Deliver Differentiated Customer Experience
Speaker: Matt Metzger (Mitel)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, AI & Speech Technologies
Session Type: Free Education
AI In the Meeting Room…Seriously?
AI in the meeting room: The value it brings, the current state of readiness, and what's coming in the future.
Moderator: Andrew Davis (Recon Research)
Panelists: Tom Richards (Cisco), David Danto (Poly), Robin Zueger (Google), Joan Vandermate (Logitech), Dan Acquafredda (Ricoh)
Location: Osceola A
Pass Type: Entire Event, Tue-Thu Conference
Track: Video Collaboration & AV
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Session Type: Conference
Hear the pros and cons of cloud vs. CPE, to help reach your own conclusions about what's right for your enterprise.
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Panelists: Hunter Middleton, Ph.D (8x8, Inc.), Dan Rood (Genesys), John Finch (RingCentral), Michelle Burrows (Serenova), Tom Milligan (Talkdesk)
Location: Sun A
Pass Type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Technical Level: Low
Session Type: Conference
Embedding Communications in Vertical Applications and Industries
Communications tools are being integrated-into many business applications, and understanding this wave and seizing the opportunities is key to your organization's future.
Presenter: Marty Parker (UniComm Consulting)
Panelists: Steve Forcum (Avaya), David Lee (RingCentral), Patrick Kolencherry (Twilio), Brian Gilman (Vonage)
Location: Sun D
Pass Type: Entire Event, Tue-Thu Conference
Track: Embedded Communications & APIs
Technical Level: Medium
Hot Topics: Digital Transformation
Session Type: Conference
Evolving Endpoint Decisions and Strategies: Enterprises Weigh In
Enterprise leaders share their unique approaches to communications endpoint decisions.
Moderator: Barb Grothe (The BAZ Group)
Panelists: Matt Diioia (Cigna), Ferrari Careto (EDP), Neal Piliavin (HubSpot), Pankaj Patra (Brinker International)
Location: Osceola B
Pass Type: Entire Event, Tue-Thu Conference
Track: Unified Communications
Technical Level: Low
Hot Topics: Decision Support
Session Type: Conference
User Adoption Success Stories and Best Practices
What really gets users to embrace the new tools, and what benefits can you claim from these efforts?
Moderator: Blair Pleasant (COMMfusion LLC)
Panelists: Denis Rousseau (BNC), Ken Neimo (Laureate), Kristina Russell (MedStar Health), Norm Buchmann (Northwestern Mutual)
Location: Sun B
Pass Type: Entire Event, Tue-Thu Conference
Track: Strategic Leadership
Technical Level: Low
Hot Topics: Organization & Management
Session Type: Conference
EC Theater 100 Session: What technology to consider in a Huddle Room
Speaker: Tim Root (Plantronics)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Video Collaboration & AV
Session Type: Free Education
EC Theater 2200 Session: Enterprise Mobile Convergence Implementation Factors
Speaker: Beth English (EE and Associates)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Management & Security
Session Type: Free Education
EC Theater 100 Session: Enterprise 5G: What Will It Connect, and Who Will Control the Networks?
Speaker: Dean Bubley (Disruptive Analysis)
Location: EC Theater 100
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Unified Communications
Session Type: Free Education
EC Theater 2200 Session: Speech Analytics & AI Voice: Time to rethink Contact Center voice services
Speaker: Peter Tomfohrde (Verizon Wireless)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, AI & Speech Technologies
Session Type: Free Education
Attendee Break - Sponsored by Vonage
Location: Osceola and Sun Lobbies
Pass Type: Entire Event, Tue-Thu Conference
Session Type: Conference
Building One Chatbot Across All Your Channels
Contact Center/Customer Experience thought leaders discuss scaling conversational AI in customer engagement.
Moderator: Daniel Hong (Forrester)
Panelist: Taj Singh (Uber)
Location: Sun A
Pass Type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Session Type: Conference
Cloud Communications Cost Management
Many enterprises face a fragmented, hands-off approach to procuring cloud-based communications services, creating a perfect storm of underutilized or redundant services and unexpectedly climbing costs. Here's what you can do about it.
Presenter: Robert Harris (Communications Advantage, Inc.)
Panelists: Geoff Newman (Arkadin Cloud Communications), Jeffrey Blackey (PGi), Michelle Russell (Verizon), Sanjay Srinivasan (Vonage)
Location: Osceola B
Pass Type: Entire Event, Tue-Thu Conference
Track: Cloud Communications
Technical Level: Low
Session Type: Conference
Getting Your Arms Around Mobile Messaging Integration
Messaging companies and carriers are pitching their solutions; what are the benefits, risks, and tradeoffs of the different approaches?
Presenter: Michael Finneran (dBrn Associates)
Panelists: Rob Lawson (Google), Anurag Lal (Infinite Convergence Solutions), Mike Gozzo (Smooch), Matt Ramerman (Sinch)
Location: Sun D
Pass Type: Entire Event, Tue-Thu Conference
Track: Embedded Communications & APIs
Technical Level: Medium
Session Type: Conference
How Machine Learning is Changing Network Management Tools
Machine Learning (ML) promises better predictive analysis and troubleshooting, faster fixes and staff efficiency. But how far have ML and AI progressed into product form?
Presenter: Terry Slattery (NetCraftsmen)
Location: Sun B
Pass Type: Entire Event, Tue-Thu Conference
Track: Management & Security
Technical Level: Medium
Hot Topics: Artificial Intelligence & Analytics
Session Type: Conference
Securing Your Team Messaging Data
IT leaders must develop a proactive strategy for security and governance that meets compliance requirements, and that provides for data loss prevention.
Presenter: Irwin Lazar (Nemertes Research)
Panelists: Jono Luk (Cisco), Ted Smith (Oracle Communications), Kevin Isacks (Ribbon Communications), Geoff Belknap (Slack), Lawrence Miller (Symphony Communication Services)
Location: Osceola A
Pass Type: Entire Event, Tue-Thu Conference
Track: Team Collaboration Tools & Workspaces
Technical Level: Medium
Hot Topics: Security / Compliance
Session Type: Conference
Sponsored Session: Tactics to save $1M with employee-fueled customer experience
Speaker: Steve Ducey (Vibrant Credit Union)
Location: Sun C
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Strategic Leadership
Session Type: Free Education
EC Theater 2200 Session: Demonstrations that Win the Business
Speakers: Melissa Swartz (Swartz Consulting, LLC), Sara Uzel (Technology Trends Group)
Location: EC Theater 2200
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All, Strategic Leadership
Session Type: Free Education
End-Users Speak Out: Taming the Global Video and A/V Environment
Hear from your peers, and join the conversation on the biggest technology, management, and organizational challenges to success in enterprise video conferencing and AV.
Moderator: Yehuda Indig (Recon Research)
Panelists: Gary LaSasso (Amicus Therapeutics, Inc.), Andy Howard (Andy Howard & Associates), Ross McElroy (BMC Sofware), Aaron Roe (Deloitte)
Location: Sun A
Pass Type: Entire Event, Tue-Thu Conference
Track: Video Collaboration & AV
Technical Level: Low
Session Type: Conference
Moving from a CapEx to an OpEx Model for UC Collaboration
How the CapEx-to-OpEx change affects the corporate financials, technology risk, and adoption risk.
Presenter: John Bartlett (Poly)
Panelists: Mike Kuch (Avaya), Amit Raut (NEC), Michael Kozlowski (West Corporation)
Location: Sun B
Pass Type: Entire Event, Tue-Thu Conference
Track: Strategic Leadership
Technical Level: Low
Hot Topics: Decision Support
Session Type: Conference
Proving the Value of Business-Grade CPaaS
Communications APIs are a natural way for digital enterprises to create their communications solutions, but enterprises often struggle to understand APIs' value. This discussion will help make that value clearer.
Presenter: Mark Winther (IDC)
Panelists: John Bell (Bandwidth), Koushik Chatterjee (Deloitte), Brendan Bank (MessageBird), Jay Patel (Vonage)
Location: Sun D
Pass Type: Entire Event, Tue-Thu Conference
Track: Embedded Communications & APIs
Session Type: Conference
Staying On-Prem: Maybe the Cloud’s Not Right for Me (Yet)
Focusing on the differences in decision-making and deploying a premise-based vs. a cloud-based model--financially, staffing requirements, implementation strategies, and options available.
Presenter: Steve Leaden (Leaden Associates)
Panelists: Steve Forcum (Avaya), Fernando Mousinho (Cisco), Ryan Smith (Mitel), Tim Howard (NEC)
Location: Osceola B
Pass Type: Entire Event, Tue-Thu Conference
Track: Unified Communications
Technical Level: High
Hot Topics: Decision Support
Session Type: Conference
UC Management Tools: Keeping Up with Today's Needs
Learn what to look for in the tools and services aimed at easing monitoring and management pains and keeping your enterprise UC&C environment functioning in top order.
Presenter: Phil Edholm (PKE Consulting)
Panelists: Skip Chilcott (IR), Tom Tuttle (Nectar Corporation), Scott Gode (Unify Square), Phil Moen (Unimax), Bill Dellara (VOSS Solutions)
Location: Osceola A
Pass Type: Entire Event, Tue-Thu Conference
Track: Management & Security
Session Type: Conference
Grab a drink while mixing and mingling with peers and exhibitors!
Location: Expo Hall Lower Level
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All
Session Type: Conference
Enterprise Connect Appreciation Party - Sponsored by Voxbone
Location: Coquina Lawn
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference
Track: Open to All
Session Type: Conference
Attendee Breakfast - Sponsored by Cisco Systems, Inc.
Location: Sun Lobby
Pass Type: Entire Event, Tue-Thu Conference
Session Type: Conference
Software-Based Video in the Meeting Room – Ready for Prime Time?
Software-based video solutions are all the rage, but do they provide the quality of experience reliability needed for use in the real world? And how can you choose the right solution for your firm?
Moderator: David Maldow (Let’s Do Video)
Panelists: John Knightly (BlueJeans), Jeff Smith (Dolby Laboratories, Inc.), Serge Lachapelle (Google), Ilya Bukshteyn (Microsoft)
Location: Sun B
Pass Type: Entire Event, Tue-Thu Conference
Track: Video Collaboration & AV
Technical Level: Medium
Session Type: Conference
Will Automation Break My Network Faster than I Can Fix It?
Some enterprise managers worry that automation could actually exacerbate problems and cause them to spread more quickly. How to protect yourself.
Presenter: Terry Slattery (NetCraftsmen)
Location: Sun D
Pass Type: Entire Event, Tue-Thu Conference
Track: Management & Security
Technical Level: Medium
Session Type: Conference
The New Role of the Developer in the Contact Center
Working with line of business execs and IT, developers increasingly have a seat at the table to help drive customer experience innovation.
Moderators: Sheila McGee-Smith (McGee-Smith Analytics), Alok Kulkarni (Cyara)
Panelists: Jeff Thompson (ProdAdvisory), Kerry Bowley (Rackspace), Jose de Castro (Twilio), Bryan Stokes (Vonage)
Location: Sun B
Pass Type: Entire Event, Tue-Thu Conference
Track: Contact Center & Customer Experience
Technical Level: Medium
Session Type: Conference
What You’ll Wish You Knew About 5G
To take full advantage, you'll need to make significant changes to your indoor wireless infrastructure.
Presenter: Michael Finneran (dBrn Associates)
Panelists: Kelsyn Rooks (Nokia), Justin Blair (Verizon)
Location: Sun C
Pass Type: Entire Event, Tue-Thu Conference
Track: Management & Security
Technical Level: Medium
Session Type: Conference
What's in Your Enterprise's Collaboration Toolkit?
How to get from where your users are today to where they're going, with as little disruption to processes and as many quick wins as possible.
Presenter: Blair Pleasant (COMMfusion LLC)
Panelists: Meghan Keough (8x8, Inc.), Scott Johnson (Microsoft), Richard Townhill (RingCentral)
Location: Sun D
Pass Type: Entire Event, Tue-Thu Conference
Track: Team Collaboration Tools & Workspaces
Technical Level: Low
Hot Topics: Organization & Management
Session Type: Conference
Attendee Break - Sponsored by Content Guru
Location: Sun Lobby
Pass Type: Entire Event, Tue-Thu Conference
Session Type: Conference
Collaboration in the Workspace of the Future
How can you make sure that you're getting value out of your technology investments by making sure they fit into your end users' work environments?
Panelists: Sandeep Mehra (Cisco), Ted Colton (Crestron), Jason Moss (Logitech), David Howell (Microsoft), Nathan Yang (Poly)
Speaker: Michelle Burbick (Enterprise Connect / No Jitter)
Location: Sun A
Pass Type: Entire Event, Media, Speaker, Tue-Thu Conference
Track: Keynotes & General Sessions
Session Type: Conference
Close out your Enterprise Connect conference experience with a fast-paced, freewheeling discussion of the biggest trends and most interesting developments of an exciting week.
Moderators: Eric Krapf (Enterprise Connect / No Jitter), Beth Schultz (Enterprise Connect / No Jitter), Michelle Burbick (Enterprise Connect / No Jitter)
Panelists: Blair Pleasant (COMMfusion LLC), Kevin Kieller (enableUC), Sheila McGee-Smith (McGee-Smith Analytics), Irwin Lazar (Nemertes Research), Melissa Swartz (Swartz Consulting, LLC), Dave Michels (TalkingPointz)
Location: Sun A
Pass Type: Entire Event, Media, Speaker, Tue-Thu Conference
Track: Keynotes & General Sessions
Session Type: Conference