A New Look at Contact Center Fundamentals
Speaker: Ken Landoline (Omdia)
Pass Type: Entire Event
Track : Contact Center & Customer Experience
Session Type: Conference Breakout Sessions
Don’t Get Caught by These Cloud Contract Gotchas
Speaker: Melissa Swartz (Swartz Consulting, LLC)
Pass Type: Entire Event
Track : Unified Communications & UCaaS
Session Type: Conference Breakout Sessions
Empowering the Home Worker for Effective Collaboration
Speaker: Ira Weinstein (Recon Research)
Pass Type: Entire Event
Track : Video Collaboration & A/V
Session Type: Conference Breakout Sessions
Well-being and Productivity – The Promised Land of Employee Experience Platforms (EXPs)
Speaker: Tim Banting (Omdia)
Pass Type: Entire Event
Track : Workplace Strategies
Session Type: Conference Breakout Sessions
Collaborative Meeting Services: Your Enterprise Checklist
Speaker: Prachi Nema (Omdia)
Pass Type: Entire Event
Track : Video Collaboration & A/V
Session Type: Conference Breakout Sessions
End-of-Support PBX? How to Ease the Move to Cloud
Speaker: Stephen Leaden (Leaden Associates, Inc.)
Pass Type: Entire Event
Track : Unified Communications & UCaaS
Session Type: Conference Breakout Sessions
Rethinking User Adoption: Leading the Way with a Personalized Approach
Speaker: Blair Pleasant (COMMfusion LLC | UCStrategies)
Pass Type: Entire Event
Track : Workplace Strategies
Session Type: Conference Breakout Sessions
The New Voice Technologies: How Speech, AI Are Creating New Value for Enterprises
Speaker: Jon Arnold (J Arnold & Associates)
Pass Type: Entire Event
Track : Practical AI
Session Type: Conference Breakout Sessions
Top Uses of AI to Deliver Stellar Customer Experience
Speaker: Robin Gareiss (Metrigy)
Pass Type: Entire Event
Track : Contact Center & Customer Experience
Session Type: Conference Breakout Sessions
Can Digital Experience Monitoring Help You Improve the Remote Worker Experience?
Speaker: Terry Slattery (NetCraftsmen)
Pass Type: Entire Event
Track : Management, Networks & Security
Session Type: Conference Breakout Sessions
Taming Teams: Delivering Exceptional User Experience with Microsoft Teams
Speaker: Kevin Kieller (enableUC)
Pass Type: Entire Event
Track : Collaboration Platforms
Session Type: Conference Breakout Sessions
The Future of Videoconferencing
Speaker: Ira Weinstein (Recon Research)
Pass Type: Entire Event
Track : Video Collaboration & A/V
Session Type: Conference Breakout Sessions
UCaaS and CCaaS as Part of a Whole Cloud Strategy
Speaker: Robert Harris (Communications Advantage, Inc. | Audit the Cloud)
Pass Type: Entire Event
Track : Unified Communications & UCaaS
Session Type: Conference Breakout Sessions
Understanding the CPaaS Landscape
Speaker: Courtney Munroe (IDC)
Pass Type: Entire Event
Track : Embedded Communications & APIs
Session Type: Conference Breakout Sessions
AI Based Meeting Assistants: How Much Can They Help?
Speaker: Brent Kelly (KelCor, Inc.)
Pass Type: Entire Event
Track : Practical AI
Session Type: Conference Breakout Sessions
Contact Center Tales from the Trenches
Speaker: Beth English (EE and Associates, LLC)
Pass Type: Entire Event
Track : Contact Center & Customer Experience
Session Type: Conference Breakout Sessions
Evolution of Collaboration: Beyond Team Chat & Video
Speaker: Irwin Lazar (Metrigy)
Pass Type: Entire Event
Track : Collaboration Platforms
Session Type: Conference Breakout Sessions
Hackathon Report: Focus on Programmable Communications
Speaker: Alan Quayle (Alan Quayle Business & Service Development)
Pass Type: Entire Event
Track : Embedded Communications & APIs
Session Type: Conference Breakout Sessions
The Evolution of Security in Communications
Speaker: Sorell Slaymaker (TechVision Research)
Pass Type: Entire Event
Track : Management, Networks & Security
Session Type: Conference Breakout Sessions
Speaker: Nicole Herskowitz (Microsoft Teams)
Pass Type: Entire Event
Track : Keynotes & General Sessions
Session Type: Keynote
Women in Communications: Roundtable & Reception
Moderator: Beth Schultz (Enterprise Connect; No Jitter)
Panelist: Sarah Christen (Cornell University)
Pass Type: Entire Event
Track : Workplace Strategies
Session Type: General Session
Enabling the Hybrid Future of Work
Speaker: Adam Holtby (Omdia)
Pass Type: Entire Event
Track : Workplace Strategies
Session Type: Conference Breakout Sessions
Meeting E911 Requirements in the Age of Hybrid Work
Speaker: Irwin Lazar (Metrigy)
Pass Type: Entire Event
Track : Unified Communications & UCaaS
Session Type: Conference Breakout Sessions
Re-building the WAN for the Post-Pandemic Office
Speaker: Joe Schmidt (TC2 TechCaliber Consulting LLC)
Pass Type: Entire Event
Track : Management, Networks & Security
Session Type: Conference Breakout Sessions
The Composable Enterprise: What It Is & What Role Communications APIs Can Play
Speaker: Zeus Kerravala (ZK Research)
Pass Type: Entire Event
Track : Embedded Communications & APIs
Session Type: Conference Breakout Sessions
The Future of Customer Journey Orchestration: Building Intelligent, Digital-First Experiences
Speaker: Mila D'Antonio (Omdia)
Pass Type: Entire Event
Track : Contact Center & Customer Experience
Session Type: Conference Breakout Sessions
The Future of Communications Technology: Keeping Your Enterprise Ahead of the Curve
Moderators: Beth Schultz (Enterprise Connect; No Jitter), Jim Burton (C-T Link; BCStrategies)
Pass Type: Entire Event, Expo Plus, Media, Speaker
Track : Keynotes & General Sessions
Session Type: General Session
Speaker: Harry Moseley (Zoom)
Pass Type: Entire Event
Track : Keynotes & General Sessions
Session Type: Keynote
Speaker: Anand Eswaran (RingCentral)
Pass Type: Entire Event
Track : Keynotes & General Sessions
Session Type: Keynote
Cisco, Microsoft, or Zoom? Making Sense of Their Enterprise Platforms, Part 1
Speakers: Brent Kelly (KelCor, Inc.), Phil Edholm (PKE Consulting)
Pass Type: Entire Event
Track : Collaboration Platforms
Session Type: Conference Breakout Sessions
Mobility Update: Where Are We With 5G & Other Technologies?
Speaker: Michael Finneran (dBrn Associates)
Pass Type: Entire Event
Track : Management, Networks & Security
Session Type: Conference Breakout Sessions
Regulation, Bias & Ethics in AI: Impact on Your Enterprise
Speaker: Martha Buyer (Law Offices of Martha Buyer, PLLC)
Pass Type: Entire Event
Track : Practical AI
Session Type: Conference Breakout Sessions
Cisco, Microsoft, or Zoom? Making Sense of Their Enterprise Platforms, Part 2
Speakers: Brent Kelly (KelCor, Inc.), Phil Edholm (PKE Consulting)
Pass Type: Entire Event
Track : Collaboration Platforms
Session Type: Conference Breakout Sessions
Speaker: Daniel Hong (Forrester)
Pass Type: Entire Event
Track : Contact Center & Customer Experience
Session Type: Conference Breakout Sessions
How to Reset Your Communications Budget & Expense Strategy
Speaker: Robert Harris (Communications Advantage, Inc. | Audit the Cloud)
Pass Type: Entire Event
Track : Management, Networks & Security
Session Type: Conference Breakout Sessions
Top 5 Practical Uses for In-meeting AI to Improve Experience
Speaker: Craig Durr (Wainhouse Research)
Pass Type: Entire Event
Track : Practical AI
Session Type: Conference Breakout Sessions
Video Collaboration in the Post COVID Office
Speaker: Ira Weinstein (Recon Research)
Pass Type: Entire Event
Track : Video Collaboration & A/V
Session Type: Conference Breakout Sessions
Frontline Communications – Enabling Business Transformation
Speaker: Phil Edholm (PKE Consulting)
Pass Type: Entire Event
Track : Collaboration Platforms
Session Type: Conference Breakout Sessions
Ideation Tools Fuel Creativity - But Are They for Everyone?
Speaker: Ira Weinstein (Recon Research)
Pass Type: Entire Event
Track : Video Collaboration & A/V
Session Type: Conference Breakout Sessions
WFO/WEM: How to Improve Agent Experience to Drive Better CX
Speaker: Robin Gareiss (Metrigy)
Pass Type: Entire Event
Track : Contact Center & Customer Experience
Session Type: Conference Breakout Sessions
Wading Through the Options for Microsoft Teams Direct Routing
Speaker: Diane Myers (Omdia)
Pass Type: Entire Event
Track : Unified Communications & UCaaS
Session Type: Conference Breakout Sessions
How UCaaS with a Vertical Focus Can Deliver Greater ROI
Speaker: Elka Popova (Frost & Sullivan)
Pass Type: Entire Event
Track : Unified Communications & UCaaS
Session Type: Conference Breakout Sessions
What's the Next Model for Meetings?
Speaker: Art Schoeller (Forrester)
Pass Type: Entire Event
Track : Collaboration Platforms
Session Type: Conference Breakout Sessions
WiFi Tips for Better Digital Experience
Speaker: Terry Slattery (NetCraftsmen)
Pass Type: Entire Event
Track : Management, Networks & Security
Session Type: Conference Breakout Sessions
Enterprise Summit: Preparing for What’s Next
Moderator: Beth Schultz (Enterprise Connect; No Jitter)
Pass Type: Entire Event
Track : Keynotes & General Sessions
Session Type: General Session
Contact Centers & CX: Blurring the Line Between Automation and Live Assistance
Moderator: Beth Schultz (Enterprise Connect; No Jitter)
Speaker: Sheila McGee-Smith (McGee-Smith Analytics)
Pass Type: Entire Event
Track : Keynotes & General Sessions
Session Type: General Session