The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.
Apply Business Process Automation to Your UC & Collaboration Strategy
Speaker: Bill Dellara (VOSS Solutions)
Session Type: Virtual Sponsored Session
Connecting Your Front-Line to the Business KPI’s That Matter
Speaker: Rich Wang (Observe.AI)
Session Type: Virtual Sponsored Session
Finding the Way in the Dark, Leveraging AI to Mine intensely Valuable Dark Conversation Data
Speaker: Rick Britt (Callminer)
Session Type: Virtual Sponsored Session
Securing Real-Time Communications From Cyberthreats With Analytics
Speakers: Shirin Esfandiari (Oracle Communications), Chuck Hergenroeder (Oracle Communications)
Session Type: Virtual Sponsored Session
The Next Normal: Hybrid Work in 2021 and Beyond
Speaker: Chris Thorson (Poly)
Session Type: Virtual Sponsored Session
Collaborative Meeting Services: Your Enterprise Checklist
Panelists: Gary Sorrentino (Zoom), Peter Verwayen (BlueJeans)
Speaker: Prachi Nema (Omdia)
Track : Video Collaboration & A/V
Session Type: Virtual Conference Session
Mobility Update: Where Are We With 5G & Other Technologies?
Panelists: Jason Inskeep (AT&T Business), Lov Kher (Verizon)
Speaker: Michael Finneran (dBrn Associates)
Track : Management, Networks & Security
Session Type: Virtual Conference Session
Well-being and Productivity – The Promised Land of Employee Experience Platforms (EXPs)
Panelist: Johnny Russ (Qualtrics)
Speaker: Tim Banting (Omdia)
Track : Workplace Strategies
Session Type: Virtual Conference Session
Business and Consumers Have Spoken – Digital and Personalization Are Top Priorities
Speakers: Tim Richter (Twilio), Lenore Files (Twilio)
Session Type: Virtual Sponsored Session
Nice inContact's CXone Brings Real-Time Feedback to Agents
Speaker: Fernando Lopez (Nice inContact)
Session Type: Virtual Sponsored Session
Realize Results with Five9 Solutions – What Does the Future Hold?
Speakers: Callan Schebella (Inference (A Five9 Company)), Erin Wilson (Five9)
Session Type: Virtual Sponsored Session
The Time Is Now: The Contact Center Is at the Heart of a Unified-CXM Strategy
Speaker: Grad Conn (Sprinklr)
Session Type: Virtual Sponsored Session
Deliver personalized, engaging customer experiences with Amazon Chime SDK
Speaker: Doug Lawty (AWS)
Experience: Virtual
Session Type: Virtual Sponsored Session
Exploring Touch-Free Huddle Rooms
Speaker: Shure Technical Staff (Shure)
Session Type: Virtual Sponsored Session
From analytics to action – How to improve your CX maturity at EC
Speakers: Robin Gareiss (Metrigy), Genefa Murphy (Five9)
Session Type: Virtual Sponsored Session
Predicting the Future of Communications
Speakers: Jinal Vichhivora (8x8), Russ Chadinha (8x8)
Session Type: Virtual Sponsored Session
The Customer Engagement Etiquette: Transformation That Goes Beyond Your Contact Center
Speakers: Karla Nussbaumer (Twilio), Michael Bode (Twilio)
Session Type: Virtual Sponsored Session
Can Digital Experience Monitoring Help You Improve the Remote Worker Experience?
Speaker: Terry Slattery (NetCraftsmen)
Track : Management, Networks & Security
Session Type: Virtual Conference Session
Enabling the Hybrid Future of Work
Speaker: Adam Holtby (Omdia)
Track : Workplace Strategies
Session Type: Virtual Conference Session
Taming Teams: Delivering Exceptional User Experience with Microsoft Teams
Speaker: Kevin Kieller (enableUC)
Track : Collaboration Platforms
Session Type: Virtual Conference Session
5 Strategies to Get More Budget & Headcount for your Contact Centre / CX Team
Speaker: Grant Duncan (Voximplant)
Session Type: Virtual Sponsored Session
CX in 2021 and Beyond: Delivering Next-Gen Customer Experiences At Scale
Speaker: Vijai Shankar (Uniphore)
Session Type: Virtual Sponsored Session
Fast track your Financial Services CX transformation
Speakers: Cory Haynes (Talkdesk), Scott Bright (Talkdesk), Mike Berris (Quicken Loans)
Session Type: Virtual Sponsored Session
Speaker: Mark Barragan (Zoom Video Communications)
Session Type: Virtual Sponsored Session
Unlock the Full Value of your Microsoft Voice Investment
Speakers: Marcus Schmidt (Intrado), Andy Gibson (Intrado)
Session Type: Virtual Sponsored Session
Speakers: Will Gordy (Verizon), Joe Montisano (Verizon)
Session Type: Video Discussion Group (Virtual)
Preparing the Resilient Workforce
Speaker: Gary Sorrentino (Zoom Video Communications)
Session Type: Video Discussion Group (Virtual)
The experience equation: CX + EX = Accelerated growth
Speaker: Mayur Pitamber (8x8)
Session Type: Video Discussion Group (Virtual)
The Future of Communications Technology: Keeping Your Enterprise Ahead of the Curve
Moderators: Beth Schultz (Enterprise Connect; No Jitter), Jim Burton (C-T Link; BCStrategies)
Panelists: Eric Spadafora (BlueJeans by Verizon), Harry Moseley (Zoom), Savinay Berry (Vonage), Nat Natarajan (RingCentral), Scott Van Vliet (Microsoft), Javed Khan (Cisco)
Session Type: General Session
Exploring Touch-Free Huddle Rooms
Speaker: Shure Technical Staff (Shure)
Session Type: Virtual Sponsored Session
Accelerated Contact Center Transformation
Speaker: Olivier Jouve (Genesys)
Session Type: Virtual Sponsored Session
Automate Away Costs With Faster IT Workflows
Speaker: Clint Burns (Slack)
Session Type: Virtual Sponsored Session
Drive Customer Obsession Across Your Entire Organization
Speakers: Taylor Grace (Talkdesk), Kevin Pierson (Talkdesk)
Session Type: Virtual Sponsored Session
Migration Masterclass: The Cloud Future Is Here, and Evolving
Speaker: Travis Hinton (Bandwidth)
Session Type: Virtual Sponsored Session
Session Type: Expo
From Crisis to Opportunity: How Businesses Are Reshaping Experiences for Good
Speakers: ML Maco (Genesys), John Hernandez (Genesys)
Session Type: Video Discussion Group (Virtual)
The Future of Customer Engagement, Where Are Contact Centers Today?
Speaker: David Worley (Twilio)
Session Type: Video Discussion Group (Virtual)
Why Voicebots are Necessary for Every Company
Speaker: Grant Duncan (Voximplant)
Session Type: Video Discussion Group (Virtual)
Women in Communications panel, sponsored by Cisco Webex
Speakers: Aruna Ravichandran (Cisco), Kristyn Hogan (Cisco), Lorrissa Horton (Cisco)
Track : Workplace Strategies
Session Type: Virtual Sponsored Session
Speakers: Erik Walton (Kore.ai), Nick Orlando (Kore.ai)
Session Type: Virtual Sponsored Session
End-of-Support PBX? How to Ease the Move to Cloud
Speaker: Stephen Leaden (Leaden Associates, Inc.)
Track : Unified Communications & UCaaS
Session Type: Virtual Conference Session
Speaker: Jordan Owens (Pexip)
Session Type: Virtual Sponsored Session
Rethinking User Adoption: Leading the Way with a Personalized Approach
Panelist: Alan Shen (Unify Square, a Unisys Company)
Speaker: Blair Pleasant (COMMfusion LLC | UCStrategies)
Track : Workplace Strategies
Session Type: Virtual Conference Session
The Future of Customer Journey Orchestration: Building Intelligent, Digital-First Experiences
Panelists: Patrick Tripp (Cheetah Digital), Scott Draeger (Quadient), Brett Weigl (Genesys)
Speaker: Mila D'Antonio (Omdia)
Track : Contact Center & Customer Experience
Session Type: Virtual Conference Session
Chasing the Unicorn: Managing Digital Workplace Technology Simply at Scale
Speaker: Jeffrey Singer (Crestron)
Session Type: Virtual Sponsored Session
Digital Innovation Makes Its Way to the Contact Center As the Primary Strategy
Speakers: Chris Connolly (Sprinklr), Rammiz Omar (Sprinklr)
Session Type: Virtual Sponsored Session
Empowering Secure and Supported Anywhere Work
Speaker: Joseph Walsh (GoTo)
Session Type: Virtual Sponsored Session
Introducing the Safety Suite: E911 and Beyond for Channel Partners
Speakers: Ian Pitts (Intrado), Joe Gealy (Intrado), Steven Anderson (Intrado)
Session Type: Virtual Sponsored Session
The 2022 Budget: How to Get More Spend for Your Call Center
Speaker: Chris Sorensen (Hiya)
Session Type: Virtual Sponsored Session
How to Reset Your Communications Budget & Expense Strategy
Moderator: Jane Laino (DIgby 4 Group, Inc.)
Panelists: Robert Harris (Communications Advantage, Inc. | Audit the Cloud), Greg Pittman (Pittman & Associates, Inc.), Gary Lisbon (GLVoice Solutions), Denise Munro (CRG Telecom, Inc.)
Track : Management, Networks & Security
Session Type: Virtual Conference Session
Top 5 Practical Uses for In-meeting AI to Improve Experience
Panelists: Chris Rowen (Collaboration AI at Cisco), Jeff Smith (Zoom), David Danto (Poly)
Speaker: Craig Durr (Wainhouse Research)
Track : Practical AI
Session Type: Virtual Conference Session
Video Collaboration in the Post COVID Office
Panelists: Jordan Owens (Pexip), Andrew Gross (Crestron)
Speaker: Ira Weinstein (Recon Research)
Track : Video Collaboration & A/V
Session Type: Virtual Conference Session
Leveraging “Low-Code” to Enable Custom Cloud-based Contact Center Deployments
Speaker: Jim Schweitzer (Vision Point Systems)
Session Type: Virtual Sponsored Session
Making the Hybrid Workplace Work
Speaker: James Brennan (IR)
Experience: Virtual
Session Type: Virtual Sponsored Session
Solutions for the Return to Work: Bose Work and Partner Alliances
Speaker: Stephan Ilberg (Bose)
Session Type: Virtual Sponsored Session
Speakers: Ilya Bukshteyn (Microsoft), Arash Ghanaie (Microsoft), Theis Mork (EPOS), Jurate Beniulyte (EPOS)
Session Type: Virtual Sponsored Session
Think Automation First to Deliver Exceptional Customer Experience
Speaker: Brad Beumer (UiPath)
Session Type: Virtual Sponsored Session
Unlock The Hidden Value of Your Video Meetings
Speakers: Mike Rich (Panopto), Steve Vonder Haar (Wainhouse)
Session Type: Virtual Sponsored Session
Ask Google Chrome OS Product and Customer Engineering Anything
Speakers: Chester Lui (Google), Raluca Monet (Google)
Session Type: Video Discussion Group (Virtual)
BEST OF ENTERPRISE CONNECT AWARD PRESENTATION
Session Type: General Session
Supporting Digital Workplace Technology Simply at Scale
Speakers: Lauren Simmen (Crestron Electronics), Jeffrey Singer (Crestron), Andy Jones (Fishtech Group)
Session Type: Video Discussion Group (Virtual)
The Next Strategic Platform: 2 Industry Vision Addresses
Speakers: Dave Sipes (8x8), Rory Read (Vonage)
Session Type: General Session
RingCentral Keynote, Powering Human Connections
Speaker: Anand Eswaran (RingCentral)
Session Type: Keynote
Creating Safer Workplaces: E911 and Beyond
Speakers: Ian Pitts (Intrado), Nora Ligrani (Intrado), Dan Olson (Alaska Airlines), Joe Rittenhouse (Converged Technology Professionals, Inc), Brian Kinne (PinPoint/RFT), Jason Taddeo (Presidio)
Session Type: Video Discussion Group (Virtual)
Defeating the Four Horseman of the Customer Communication Apocalypse
Speaker: Mack Greene (IntelePeer)
Session Type: Video Discussion Group (Virtual)
The Future of Workforce Engagement
Speaker: David Gardner (Talkdesk)
Session Type: Video Discussion Group (Virtual)
AWS Keynote - The Customer Obsession revolution: Accelerating CX innovation
Speaker: Pasquale DeMaio (Amazon Connect)
Session Type: Keynote
Session Type: Expo
How Partnering With a Software-Centric Carrier Returns Value to Your Telephony Stack
Speaker: Evan Griffiths (Flowroute)
Session Type: Virtual Sponsored Session
How to Make the Most of Your Online Meetings
Speaker: Laura Leaver (GoTo)
Session Type: Video Discussion Group (Virtual)
The Power of AI to Harness Untapped Intelligence From Customer Conversations
Speaker: Sendhil Jayachandran (Observe.AI)
Session Type: Video Discussion Group (Virtual)
Winning the War for Talent in an Age of Uncertainty, Moderated by Slack
Speaker: Dave Macnee (Slack)
Session Type: Video Discussion Group (Virtual)
Cisco, Microsoft, or Zoom? Making Sense of Their Enterprise Platforms, Part 1
Speakers: Brent Kelly (KelCor, Inc.), Phil Edholm (PKE Consulting)
Track : Collaboration Platforms
Session Type: Virtual Conference Session
Don’t Get Caught by These Cloud Contract Gotchas
Speaker: Melissa Swartz (Swartz Consulting, LLC)
Track : Unified Communications & UCaaS
Session Type: Virtual Conference Session
The New Voice Technologies: How Speech, AI Are Creating New Value for Enterprises
Speaker: Jon Arnold (J Arnold & Associates)
Track : Practical AI
Session Type: Virtual Conference Session
Run Your Hybrid Workplace Efficiently With Slack + O365
Speaker: Clara Smyth (Slack)
Session Type: Virtual Sponsored Session
Do's and Don'ts of Implementing Empathetic AI in Digital CX
Speaker: Brett Weigl (Genesys)
Session Type: Virtual Sponsored Session
Fireside Chat: How Telstra Turned AI Aspirations Into a Digital Transformation
Speakers: Betsy Schaefer (IBM), Melissa Dorey (Telstra)
Session Type: Virtual Sponsored Session
Talkdesk Employee Collaboration
Speakers: Taylor Grace (Talkdesk), Alain Mowad (Talkdesk)
Experience: Virtual
Session Type: Virtual Sponsored Session
Cisco, Microsoft, or Zoom? Making Sense of Their Enterprise Platforms, Part 2
Speakers: Brent Kelly (KelCor, Inc.), Phil Edholm (PKE Consulting)
Track : Collaboration Platforms
Session Type: Virtual Conference Session
Empowering the Home Worker for Effective Collaboration
Moderator: Jim Kelly (Recon Research)
Panelists: Andy Howard (Howard & Associates), Heidi Elmore (Zoom)
Track : Video Collaboration & A/V
Session Type: Virtual Conference Session
Migration Masterclass: The Cloud Future Is Here, and Evolving
Speaker: Travis Hinton (Bandwidth)
Session Type: Virtual Sponsored Session
Top Uses of AI to Deliver Stellar Customer Experience
Speaker: Robin Gareiss (Metrigy)
Track : Contact Center & Customer Experience
Session Type: Virtual Conference Session
For the Love of Your Business, Put User Experience First
Speakers: Dhwani Soni (8x8), Fabio Ramos (8x8)
Session Type: Virtual Sponsored Session
Start with One Tool in your CPaaS Swiss Army Knife
Speakers: Summer Daoud (Intelepeer), Michael Skigen (Intelepeer)
Session Type: Virtual Sponsored Session
Automate Away Costs With Faster It Workflows
Speaker: Clint Burns (Slack)
Session Type: Virtual Sponsored Session
Fueling Great Customer Service Through Agile, Modern Contact Center Solutions and Chrome OS
Speaker: Naveen Viswanatha (Google)
Session Type: Virtual Sponsored Session
Give the Contact Center Agent Superpowers with AgentAssist
Speakers: Erik Walton (Kore.ai), Nick Orlando (Kore.ai)
Session Type: Virtual Sponsored Session
How to Avoid Migration Problems in UC? Make it Future-Proof
Speaker: Bruno Guirardel (Kurmi Software)
Session Type: Virtual Sponsored Session
Speaker: Jordan Owens (Pexip)
Session Type: Virtual Sponsored Session
The Future is Today: Solve Work-from-Anywhere Challenges with 5G
Speaker: Mishka Dehghan (T-Mobile)
Session Type: Virtual Sponsored Session
Top 3 Strategies for Implementing Voicebots and Smart IVRs
Speaker: Alexey Aylarov (Voximplant)
Session Type: Virtual Sponsored Session
Drive Customer Obsession Across Your Entire Organization
Speakers: Kevin Pierson (Talkdesk), Taylor Grace (Talkdesk)
Session Type: Virtual Sponsored Session
The Future of Videoconferencing
Panelists: Snorre Kjesbu (Cisco), Graeme Geddes (Zoom), Arindam Chakraborty (RingCentral), Ilya Bukshteyn (Microsoft)
Speaker: Ira Weinstein (Recon Research)
Track : Video Collaboration & A/V
Session Type: Virtual Conference Session
Turn Customer Interactions into Insights that Drive Results
Speaker: Danielle McKenzie (Observe.AI)
Session Type: Virtual Sponsored Session
UCaaS and CCaaS as Part of a Whole Cloud Strategy
Panelists: Craig Walker (Dialpad), Amrit Chaudhuri (8x8)
Speaker: Robert Harris (Communications Advantage, Inc. | Audit the Cloud)
Track : Unified Communications & UCaaS
Session Type: Virtual Conference Session
Understanding the CPaaS Landscape
Moderator: Jim Burton (C-T Link; BCStrategies)
Panelists: Savinay Berry (Vonage), Bob Serr (Microsoft), Caroline Sutton (Bandwidth), Hakim Mehmood (Twilio)
Track : Embedded Communications & APIs
Session Type: Virtual Conference Session
3 Ways Top Brands are turning their Contact Center into a Value Center
Speaker: Gabi Contreras (Observe.AI)
Session Type: Virtual Sponsored Session
Chasing the Unicorn: Managing Digital Workplace Technology Simply at Scale
Speaker: Jeffrey Singer (Crestron)
Session Type: Virtual Sponsored Session
Infusing AI into your Contact Center
Speakers: Hannah Peacock (Pegasystems), Rebecca Miller (Pegasystems)
Session Type: Virtual Sponsored Session
Overcoming Barriers to Streamline Virtual Care
Speaker: Danielle Preizler (BlueJeans Telehealth)
Session Type: Virtual Sponsored Session
Secure & optimized contact centers with Chrome OS, Citrix and RingCentral
Speakers: Gregg Fiddes (Google), Kurt Hoskovec (RingCentral), Danijela Nandi (Citrix)
Session Type: Virtual Sponsored Session
The Hybrid Workforce: Improve Collaboration, Productivity and Customer Experience
Speaker: Michelle Emerson-Russell (Verizon)
Session Type: Virtual Sponsored Session
The New Modern Workplace: Reimagining the Future of Work
Speaker: Brian Gilman (Vonage)
Session Type: Virtual Sponsored Session
5 IVR Changes You Can Make Today That Will Transform Your Business
Speaker: Grant Duncan (Voximplant)
Session Type: Virtual Sponsored Session
Beyond BYOC: Future-Proof your Enterprise Comms with an Integrated Connectivity Platform
Speaker: David Casem (Telnyx)
Session Type: Virtual Sponsored Session
End Phone Number and DID Management Headaches!
Speaker: Erik Wendell (Unimax)
Session Type: Virtual Sponsored Session
Next-Generation Collaboration with BlueJeans
Speaker: Zach Bosin (BlueJeans by Verizon)
Session Type: Virtual Sponsored Session
The Evolution of Online Events since Covid 19
Speakers: Joseph Walsh (GoTo), Irwin Lazar (Metrigy)
Session Type: Virtual Sponsored Session
Contact Center Tales from the Trenches
Panelists: John Purnell (Inspired Data Solutions), Robert Harris (Communications Advantage, Inc. | Audit the Cloud), Greg Pittman (Pittman & Associates, Inc.)
Speaker: Beth English (EE and Associates, LLC)
Track : Contact Center & Customer Experience
Session Type: Virtual Conference Session
Evolution of Collaboration: Beyond Team Chat & Video
Panelists: Hunter Middleton (8x8), Steve Wood (Slack), Jordan Owens (Pexip)
Speaker: Irwin Lazar (Metrigy)
Track : Collaboration Platforms
Session Type: Virtual Conference Session
The Evolution of Security in Communications
Panelists: Brett Shockley (Journey), Mark Collier (SecureLogix), Rich Krizan (Ribbon), Noah Rafalko (TSG Global, Inc.)
Speaker: Sorell Slaymaker (TechVision Research)
Track : Management, Networks & Security
Session Type: Virtual Conference Session
Session Type: Expo
Future Proof Your Contact Center: Prepare for What’s Next and Exceed Your Customer Expectations
Speaker: Gayathri Krishnamurthy (RingCentral)
Session Type: Virtual Sponsored Session
Women in Communications: Roundtable
Moderator: Beth Schultz (Enterprise Connect; No Jitter)
Panelists: Miriam Murad (ExxonMobil), Tina Potts (Brooks Rehabilitation), Jo Cooey (Baldwin Risk Partners)
Track : Workplace Strategies
Session Type: Virtual Conference Session
Creating More Convenient and Efficient Contact Center Interactions
Speaker: Jeremy Puent (AWS)
Experience: Virtual
Session Type: Video Discussion Group (Virtual)
Enterprise Summit: Preparing for What’s Next
Moderator: Beth Schultz (Enterprise Connect; No Jitter)
Panelists: Ted Stodolka (Hallmark), Craig Terranova (Oldcastle), Gary LaSasso (Amicus Therapeutics, Inc.), Miriam Murad (ExxonMobil)
Session Type: General Session
CX Solutions for the Financial Industry
Speakers: Tony Lutz (Verizon), Clifford Cibelli (Verizon)
Session Type: Virtual Sponsored Session
Communicating in the New Workplace: Pbx, Unified Communications, Geo Redundancy, and More
Speakers: Aida Jamak (Bicom Systems), Dalibor Bradvic (Bicom Systems), Laura Espinosa (Bicom Systems)
Session Type: Virtual Sponsored Session
How to Host Engaging Events with Zoom
Speakers: Robin Bunevich (Zoom Video Communications), Killian McHugh (Zoom Video Communications), Vincent Escamilla (Zoom Video Communications)
Session Type: Virtual Sponsored Session
Intel Unite Solution – Frictionless Deployment, Limitless Customization
Speaker: Dave Buchholz (Intel Corporation)
Session Type: Virtual Sponsored Session
Speaker: Jordan Owens (Pexip)
Session Type: Virtual Sponsored Session
Speakers: Michelle Emerson-Russell (Verizon), J.P. Gownder (Forrester)
Session Type: Virtual Sponsored Session
Contact Centers & CX: Blurring the Line Between Automation and Live Assistance
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Panelists: Callan Schebella (Inference (A Five9 Company)), Paul Jarman (NICE CXone), David Chavez (Avaya), Charanya (CK) Kannan (Talkdesk), John Hernandez (Genesys)
Session Type: General Session
Your Work, Your Way. Why an open platform matters.
Speaker: Sangeeta Walsh (RingCentral)
Session Type: Virtual Sponsored Session
Meeting E911 Requirements in the Age of Hybrid Work
Panelists: Mark Fletcher (911inform), Martha Buyer (Law Offices of Martha Buyer, PLLC), Robin Erkkila (Bandwidth), Josh Burch (Intrado)
Speaker: Irwin Lazar (Metrigy)
Track : Unified Communications & UCaaS
Session Type: Virtual Conference Session
Re-building the WAN for the Post-Pandemic Office
Panelists: Sanjay Srinivasan (Vonage), John Macario (Ribbon), William Eborall (AT&T)
Speaker: Joe Schmidt (TC2 TechCaliber Consulting LLC)
Track : Management, Networks & Security
Session Type: Virtual Conference Session
The Composable Enterprise: What It Is & What Role Communications APIs Can Play
Panelists: Susy Liem (Avaya), Chas Bowman (Twilio), Brian Gilman (Vonage), Steve Wood (Slack), Sangeeta Walsh (RingCentral)
Speaker: Zeus Kerravala (ZK Research)
Track : Embedded Communications & APIs
Session Type: Virtual Conference Session
Frontline Communications – Enabling Business Transformation
Panelists: Karthik Arumugam (Mitel), David Lee (RingCentral)
Speaker: Phil Edholm (PKE Consulting)
Track : Collaboration Platforms
Session Type: Virtual Conference Session
How UCaaS with a Vertical Focus Can Deliver Greater ROI
Panelists: Dwight Moore (RingCentral), Doug Knight (Spectrum Enterprise)
Speaker: Elka Popova (Frost & Sullivan)
Track : Unified Communications & UCaaS
Session Type: Virtual Conference Session
WFO/WEM: How to Improve Agent Experience to Drive Better CX
Panelists: Peter Eischeid (Talkdesk), Nick Morris (LiveVox, Inc.), Cameron Smith (Genesys), Mike Bourke (five9)
Speaker: Robin Gareiss (Metrigy)
Track : Contact Center & Customer Experience
Session Type: Virtual Conference Session
Flowroute: Reliable, Scalable & Easy-to-Use: Q&A Session
Speakers: Darach Beirne (Flowroute), Frank Bruner (Flowroute), Alysia Rogers (Flowroute), Mehul Maru (Flowroute), David Anandraj (Flowroute), Evan Griffiths (Flowroute)
Session Type: Video Discussion Group (Virtual)
Regulation, Bias & Ethics in AI: Impact on Your Enterprise
Speaker: Martha Buyer (Law Offices of Martha Buyer, PLLC)
Track : Practical AI
Session Type: Virtual Conference Session
Virtual/Augmented Reality: The Shape of Collaboration to Come?
Moderator: Tom Brannen (OnConvergence LLC)
Track : Workplace Strategies
Session Type: Virtual Conference Session
WiFi Tips for Better Digital Experience
Speaker: Terry Slattery (NetCraftsmen)
Track : Management, Networks & Security
Session Type: Virtual Conference Session
Moderators: Eric Krapf (Enterprise Connect; No Jitter), Beth Schultz (Enterprise Connect; No Jitter)
Panelists: Zeus Kerravala (ZK Research), Dave Michels (TalkingPointz), Brent Kelly (KelCor, Inc.), Robert Harris (Communications Advantage, Inc. | Audit the Cloud), Phil Edholm (PKE Consulting)
Session Type: General Session