You will be able to plan your week by building your schedule (starting the week of July 27) within our Virtual Event environment. Plus, make sure you download our official Mobile App from iTunes or Google Play (search for EC20 Digital Conference & Expo) to access everything you would get from your desktop and really take Enterprise Connect Digital Conference & Expo on the go.
We have 3 types of sessions available for you: Premium (4 paid 2-hour sessions held each Friday from August 7 – August 28), Breakout (vendor-neutral 30 minute sessions), and Sponsor (20 minute sessions held by key sponsors). All times shown in ET.
Are Today's Transformations the Model for the Long Term?
Moderator: Beth Schultz (No Jitter / Enterprise Connect)
Panelists: Zeus Kerravala (ZK Research), Jim Burton (C-T Link / BCStrategies), Melissa Swartz (Swartz Consulting, LLC)
Session Category: Standard Conference Sessions
The CX Reframe: Planning for the New Normal of the Contact Center
Speaker: Kieran King (Talkdesk)
Session Category: Sponsored Sessions
Why and How Leaders should be Present during Crises
Speaker: Jeff Rubenstein (Kaltura)
Session Category: Sponsored Sessions
Enhancing Employee Experience & Engagement with Smart Work from Anywhere Collaboration Solutions
Speaker: Joseph Mingori (Lenovo)
Session Category: Sponsored Sessions
Priority Overhaul: How the Pandemic Changed IT Spending and Plans
Speaker: Robin Gareiss (Nemertes Research)
Session Category: Standard Conference Sessions
Cisco and the future of work for the next normal
Speaker: Javed Khan (Cisco)
Session Category: Sponsored Sessions
Developing a Diverse and Inclusive Workforce for Today & Tomorrow
Moderator: Ryan Daily (Informa)
Panelist: Kari Mattek (Northwestern Mutual)
Session Category: Standard Conference Sessions
AI in the Contact Center from Pilots to Mainstream
Speakers: Sheila McGee-Smith (McGee-Smith Analytics), Dan Miller (Opus Research)
Session Category: Standard Conference Sessions
Essentials for the New Digital Workplace
Speakers: Todd Goldman (8x8), Meghan Keough (8x8)
Session Category: Sponsored Sessions
In an Era of Uncertainty and Change, Network Matters
Speaker: Mike Robles (CenturyLink)
Session Category: Sponsored Sessions
Learn how Slack keeps teams connected and moving forward during this shift to remote work
Speakers: Christina Kosmowski (Slack), Alex King (Slack)
Session Category: Sponsored Sessions
The Collaborative Contact Center: A New Approach to Enterprise Customer Service
Speaker: Terence Chesire (ServiceNow)
Session Category: Sponsored Sessions
Experience Lenovo SmartCollaboration Solutions
Speakers: Richard LaBennett (Lenovo), Steve Trebing (Lenovo)
Session Category: Sponsored Sessions
Speed to the right contact center solution
Speakers: Tim Richter (Twilio), Lenore Files (Twilio)
Session Category: Sponsored Sessions
Adding Voice Calling To Microsoft Teams
Speaker: Brian Gregory (Ribbon)
Session Category: Sponsored Sessions
Reimagining the future of work and learning with Microsoft Teams
Speaker: Nicole Herskowitz (Microsoft)
Session Category: Sponsored Sessions
Women in Communications: Award Presentation and Discussion
Moderator: Beth Schultz (No Jitter / Enterprise Connect)
Panelists: Jennifer Berry (Cigna), Gauri Bhalerao (Yum! Brands), Kim Corazzini (Capital One), Kristina Russell (MedStar), Josee Duchesne (Pembina Pipeline Corp.)
Session Category: Standard Conference Sessions
Are your company’s collaboration tools truly enterprise-grade?
Speakers: Ilan Frank (Slack), Bryan Fong (Slack)
Session Category: Sponsored Sessions
Reconsidering Your Cloud Strategy In the Wake of Pandemic
Speaker: Melissa Swartz (Swartz Consulting, LLC)
Session Category: Standard Conference Sessions
Moderator: Aruna Ravichandran (Cisco)
Panelists: Karen Dean (Under Armour), Barbara Nesbitt (Pickens County School District​), Suleima Selgado (Georgia Department of Public Health)
Session Category: Sponsored Sessions
How Covid-19 is acting as a catalyst for digital transformation
Speakers: Anita Stein (AT&T), Patrick Troy (AT&T)
Session Category: Sponsored Sessions
How to Help Employees Get the Most from WFH
Speaker: Jim Kelly (RECON Research)
Session Category: Standard Conference Sessions
Meeting Customer and Employee Expectations in Today's Environment
Speakers: Michelle Russell (Verizon), Gordon Littley (Verizon)
Session Category: Sponsored Sessions
Pro Tips for Direct Routing and E911 for Teams: Accelerate your Migration
Speakers: Lauren Brockman (Bandwidth), Caitlin Long (Bandwidth)
Session Category: Sponsored Sessions
Speaker: Michael Finneran (dBrn Associates)
Session Category: Standard Conference Sessions
Design an agile contact center to thrive in a rapidly changing environment
Speakers: Lenore Files (Twilio), Karla Nussbaumer Ayala (Twilio)
Session Category: Sponsored Sessions
Raising the Bar on the Enterprise WAN
Speaker: Zeus Kerravala (ZK Research)
Session Category: Standard Conference Sessions
Enterprise Summit: Moving Forward on Communications & Collaboration
Moderator: Beth Schultz (No Jitter / Enterprise Connect)
Panelists: Gary Kohlheim (Laureate Education), Neal Obermeyer (TD Ameritrade), Jennifer Featherling (Priceline)
Session Category: Standard Conference Sessions
Microsoft Teams innovations improve collaboration and connectivity
Speakers: Bindu Pillai (Microsoft), Kendra Baker (Microsoft)
Session Category: Sponsored Sessions
Going Digital First: Boost your Omnichannel Strategy to meet your customers wherever they are
Speakers: Terry Fortesque (Five9), Peter Milligan (Five9)
Session Category: Sponsored Sessions
Voice of Your Brand AI-fueled Conversational Insight
Speaker: Steve Chirokas (CallMiner)
Session Category: Sponsored Sessions
Ensure workforce continuity with AWS
Speakers: Eron Kelly (AWS), Yasser El-Haggan (AWS), Scott R. Brown (AWS)
Session Category: Sponsored Sessions
The Post Pandemic Organization: Reimagined
Speakers: Trevor Schulze (RingCentral), David Baker (PacDental), Steve Xenos (PM Pediatrics)
Session Category: Sponsored Sessions
UCaaS Report: Leading the Way Forward
Speaker: Diane Myers (Omdia)
Session Category: Standard Conference Sessions
Fireside Chat: Balancing Distributed & Office Work
Moderator: Beth Schultz (No Jitter / Enterprise Connect)
Panelist: Melissa Marsh (PLASTARC)
Session Category: Standard Conference Sessions
Introducing Conversations: Turn Your Contact Center into a Customer Experience Center
Speaker: Ryan Creamore (Infobip)
Session Category: Sponsored Sessions
Speaker: Harry Moseley (Zoom Video Communications Inc.)
Session Category: Sponsored Sessions
Experience as a Service Powered by Genesys AI
Speaker: Elcenora Martinez (Genesys)
Session Category: Sponsored Sessions
Step by Step Guide to Automating Your Network
Speaker: Terry Slattery (NetCraftsmen)
Session Category: Standard Conference Sessions
Deliver Faster and Smarter Phone Service from Anywhere
Speakers: Zoe Fishman (Salesforce), Tony Flores (Salesforce), Sanjeev Balakrishnan (Salesforce)
Session Category: Sponsored Sessions
Taking Customer Journeys from Static to Actionable
Speaker: Mila D'Antonio (Informa / Ovum IT)
Session Category: Standard Conference Sessions
ML-powered cloud contact center analytics with Contact Lens for Amazon Connect
Speakers: Atul Deo (AWS), Yasser El-Haggan (AWS)
Session Category: Sponsored Sessions
Is the Luxury of a Best of Breed Solution Affordable Anymore?
Speaker: Steve Forcum (Avaya)
Session Category: Sponsored Sessions
Adapt Now; Plan Later – What COVID-19 Taught Our Customers about Remote Work
Moderator: Mark Strassman (LogMeIn)
Panelists: Gregory Spivak (American Institutes for Research), John Heck (BNSF Logistics, LLC)
Session Category: Sponsored Sessions
Best Practices for UC&C Training and Adoption in a World of Distributed Work
Speakers: Kevin Kieller (enableUC), Blair Pleasant (COMMfusion LLC)
Session Category: Standard Conference Sessions
CPaaS: Moving Beyond the Early Use Cases
Speaker: Mark Winther (IDC)
Session Category: Standard Conference Sessions
Meeting Rooms & the New Normal
Speaker: Ira Weinstein (Recon Research)
Session Category: Standard Conference Sessions
Moderator: Eric Krapf (No Jitter / Enterprise Connect)
Panelists: Dave Michels (TalkingPointz), Sheila McGee-Smith (McGee-Smith Analytics)
Speaker: Robin Gareiss (Nemertes Research)
Session Category: Standard Conference Sessions
8/07 - CCaaS: How to Take Advantage of Cloud Contact Center for Your Organization
Speaker: Cheryl Odee Helm (Helm Communications, Inc.)
Session Category: Premium Seminars
8/14 - Cisco vs. Microsoft vs. Zoom: Clearing the WFH Fog
Speakers: Phil Edholm (PKE Consulting), Brent Kelly (KelCor)
Session Category: Premium Seminars
8/21 - Practical Post-Pandemic Strategies for Success
Speaker: Marty Parker (UniComm Consulting)
Session Category: Premium Seminars
8/28 - Communications & Collaboration Security
Speaker: Sorell Slaymaker (TechVision Research)
Session Category: Premium Seminars
The Future of Work is Anywhere
Speakers: Ritu Mukherjee (RingCentral), Anand Eswaran (RingCentral), Will Moxley (RingCentral)
Location: Available anytime on demand
Session Category: Sponsored Sessions
Survival Guide: Working with Multiple Team Collaboration Apps
Speaker: Irwin Lazar (Nemertes Research)
Session Category: Standard Conference Sessions
Taming Teams for Distributed Work
Speaker: Kevin Kieller (enableUC)
Session Category: Standard Conference Sessions
Cloud Contracts: The Good, the Bad & the Ugly
Speaker: Steve Leaden (Leaden Associates)
Session Category: Standard Conference Sessions
Speech Technologies: Innovations and Use Cases
Speaker: Jon Arnold (J Arnold & Associates)
Session Category: Standard Conference Sessions