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View, browse and sort Enterprise Connect 2020 conference sessions. You can sort by:

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You can plan your time at Enterprise Connect 2020 by building your schedule (starting in late November), and access it during the show via export to your personal calendar or within the official Enterprise Connect Mobile App (available February 2020).

A Step-by-Step Guide to Automating Your Network

Network automation is a promising trend but also one that enterprise managers are rightly cautious about implementing. How do you accomplish network automation in a way that lets you keep it under control?

Presenter: Terry Slattery (NetCraftsmen)

Track: Management & Security

Hot Topic(s): Artificial Intelligence & Analytics

AI's Impact on Network Management

How well are current systems using AI to make network management—especially of communications systems—more effective?

Presenter: Terry Slattery (NetCraftsmen)

Track: Practical AI

Hot Topic(s): Artificial Intelligence & Analytics

CPaaS: Moving Beyond the Early Use Cases

We need to extend programmable APIs into systems such as CRM platforms, fraud management, billing platforms, commerce platforms, and appointment management.

Presenter: Mark Winther (IDC)

Track: Embedded Communications & APIs

Hot Topic(s): Digital Transformation

Contact Center 2023: The Assimilation of Sales, Service and Marketing

The industry is already seeing the seeds of sales, service and marketing coming together to better address a new, digitally focused definition of a customer journey. How might it play out?

Presenter: Sheila McGee-Smith (McGee-Smith Analytics)

Track: Communications & Collaboration 2023

Hot Topic(s): Digital Transformation

Delivering QoS Across Disparate Networks--How We Did It

Make your enterprise's real-time traffic can stand up to the conditions it may encounter across a variety of network segments.

Speaker: Terry Slattery (NetCraftsmen)

Track: Management & Security

Hot Topic(s): 5G, Mobility SD-WAN

Hidden Factors in UCaas TCO

In considering the cost of your next communications platform, you need to look at the total cost of ownership (TCO). So what are the elements of UCaaS TCO?

Presenter: Robert Harris (Communications Advantage, Inc.)

Track: Cloud Communications

Hot Topic(s): Strategic Planning & Decision Support

How Enterprises Are Using WebRTC Today

Learn where this technology is being deployed today, plus current and prospective use cases within the enterprise.

Speaker: Tsahi Levent-Levi (BlogGeek.me; testRTC)

Track: Embedded Communications & APIs

Hot Topic(s): Digital Transformation

How to Compare & Choose Team Collaboration Apps

Which team collab app is right for your enterprise—and how do you determine that?

Speaker: Zeus Kerravala (ZK Research)

Track: Team Collaboration

Hot Topic(s): Strategic Planning & Decision Support

How to Win at User Adoption

Enterprise IT leaders share tips and best practices advice on how to maximize user adoption.

Presenter: Blair Pleasant (COMMfusion LLC)

Track: Strategic Leadership

Hot Topic(s): Strategic Planning & Decision Support

Huddle Rooms – From Hype to Value

There's more to the huddle discussion than dedicated space, a few chairs, and low-cost equipment.

Speaker: Ira Weinstein (Recon Research)

Track: Video Collaboration & A/V

Hot Topic(s): Workspaces/Future of Work

Leveraging UCaaS to Compete in the Digital Era

What's driving strong UCaaS growth, and what does it mean for your enterprise?

Speaker: Elka Popova (Frost & Sullivan)

Track: Cloud Communications

Hot Topic(s): Digital Transformation

Locknote / Town Hall

Conclude your Enterprise Connect experience with a wide-ranging, informal discussion of the topics and trends that dominated the week.dominated the week.

Moderators: Eric Krapf (Enterprise Connect / No Jitter), Beth Schultz (Enterprise Connect/No Jitter)

Track: Keynotes & General Sessions

Hot Topic(s): Strategic Planning & Decision Support

Microsoft vs. Cisco 2020: The Platform Transformation

In this in-depth, highly detailed session, two leading experts break down and compare where Microsoft and Cisco are headed and how this impacts you and your organization.

Speakers: Phil Edholm (PKE Consulting), Brent Kelly (KelCor)

Track: Unified Communications

Hot Topic(s): Strategic Planning & Decision Support

Real-World CPaaS Case Studies

A panel of enterprise end users who have implemented CPaaS to solve specific business problems will tell their stories.

Moderator: Michael Brandenburg (Frost & Sullivan)

Track: Embedded Communications & APIs

Hot Topic(s): Digital Transformation

SBCs as Your Gateway to the Cloud

Session Border Controllers offer bandwidth management, traffic routing, reliability, security, and co-existence during the move to the cloud and beyond.

Presenter: Marty Parker (UniComm Consulting)

Track: Cloud Communications

Sourcing the Cloud: The Intersection of UCaaS and CPaaS

Will the convergence of the vendor landscape offer the opportunity for enterprises to procure cloud service offerings that blend the best of UCaaS and CPaaS?

Moderator: Diane Myers (IHS Markit)

Track: Cloud Communications

Hot Topic(s): Strategic Planning & Decision Support

Speech Technologies: Innovations and Use Cases

Speech applications are using voice to create new forms of business value around collaboration, productivity and organizational agility

Speaker: Jon Arnold (J Arnold & Associates)

Track: Practical AI

Hot Topic(s): Artificial Intelligence & Analytics

Strategic Planning Essentials for Enterprise Communications

Get expert guidance on how to forge strategic plans that will best prepare your organization for the changes taking shape in enterprise communications.

Speaker: Marty Parker (UniComm Consulting)

Track: Strategic Leadership

Hot Topic(s): Strategic Planning & Decision Support

Taking Customer Journeys from Static to Actionable

How the enterprise can get a holistic picture into customers' journeys, accessing real-time and unified insights at the right time and right place.

Presenter: Mila D'Antonio (Ovum)

Track: Contact Center & Customer Experience

Taming Teams: Making Microsoft Teams Work for Collaboration, Voice, and Meetings

Get a UC expert's guidance for navigating from a legacy PBX or Skype for Business to Microsoft Teams.

Speaker: Kevin Kieller (enableUC)

Track: Unified Communications

Hot Topic(s): Digital Transformation

The Future of Meetings: Three Pillars of Change

Technology, organization, and physical workspace trends are pushing the evolution of meetings. What changes will we see over the next five years?

Speaker: Art Schoeller (Forrester Research)

Track: WorkSpace Connect Summit

Hot Topic(s): Digital Transformation, Workspaces/Future of Work

The Time Has Come for SD-WAN

Get an overview of the financial and operational benefits of SD-WAN, as well as successful strategies for effective sourcing and deployment of SD-WAN solutions.

Presenter: Joseph Schmidt (TechCaliber Consulting)

Track: Unified Communications

Hot Topic(s): 5G, Mobility SD-WAN

What to Do About Voice & Team Collaboration: Real-World Dilemmas, Solved

Based on real-world implementation experiences, a UC consultant discusses what's driving decisions around voice calling as companies move to team collaboration.

Moderator: Beth English (EE and Associates)

Track: Team Collaboration

Why UCaaS Implementations Need Vertical Industry Focus

Don't settle for a generic system that exposes you to compliance violations, is siloed from the rest of your IT fabric, and fails to enhance the value your company delivers to customers.

Moderator: Elka Popova (Frost & Sullivan)

Track: Cloud Communications

Hot Topic(s): Strategic Planning & Decision Support