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Google Keynote: 5 Ways AI Will Transform Customer Experience and Collaboration

Duncan Lennox  (VP and GM of Applied AI, Google Cloud)

Date: Wednesday, March 19

Time: 11:30 am - 12:00 pm

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Keynote

Vault Recording: TBD

67% of AI technology spend in 2025, will be enterprises embedding AI capabilities into their core business operations according to IDC. This keynote will explore innovative applications of AI and real-world use cases that will transform customer service, streamline knowledge search, foster creativity, bolster collaboration, and optimize coding processes. Attendees will gain valuable insights into how AI-powered solutions can drive significant impact and deliver tangible benefits for their organizations.

Key Takeaways:

  • Enhancing Customer Experiences: AI agents will work together to provide personalized customer engagements at every touchpoint, leading to improved satisfaction and loyalty.
  • Streamlining Knowledge Search: AI-powered search capabilities will empower employees to access relevant information quickly and easily, boosting productivity and decision-making.
  • Fostering Creativity: AI will augment human creativity and innovation, enabling the development of new products, services, and experiences.
  • Bolstering Collaboration: AI will facilitate seamless communication and knowledge sharing, enabling teams to work together more effectively and efficiently.
  • Optimizing Coding: AI will automate and streamline coding processes, accelerating software development and reducing errors.