Phil Edholm (President & Founder, PKE Consulting)
Brent Kelly (President & Principal Analyst, KelCor)
Date: Friday, August 14
Time: 11:00am - 1:00pm
Vault Recording: TBD
The work-from-home (WFH) groundswell has forced massive adoption of communication and collaboration solutions, propelled new use cases, and caused significant scrutiny of the solution providers. It is forcing enterprises to rethink their approach to communications and collaboration as WFH support will be a requirement far into the future. Solutions such as Cisco Webex Teams, Microsoft Teams, and Zoom Meetings are seeing explosive growth, but going forward, which of them should you use? Or, should you plan on using all of them?
In this two-hour seminar, leading UC analysts Brent Kelly and Phil Edholm are expanding their classic Enterprise Connect session, “Cisco vs. Microsoft,” to include Zoom. They will review the differences and similarities between the three platforms, providing detailed comparisons of the communications and collaboration capabilities, team workspace functionality, customer and guest functionality, integration with business systems and platforms, telephony and PSTN support, and platform extensions. They will also focus on security and ease of use, making this seminar a do-not-miss learning opportunity for anyone grappling with the current and future state of enterprise communications and collaboration tools.
All topics are considered with a clear connection to organizational needs, requirements, and use cases. / Key topics will include:
- Utilization rates and the new challenges they cause
- Contrasts between meetings, team workspaces, and collaboration
- Telephony support and integration
- Devices, rooms, and guests
- Security — does it really matter?
- Ease of installation and use
- Business process integration and frontline worker support
- Total cost of ownership
Attend this seminar to get key questions answered, such as:
- Which solution best meets your organizational needs… and your personal needs?
- Which is the best platform for business process re-engineering considering the WFH movement?
- Which solution provides the best balance of security versus ease of use for your organization?
- How does each solution address working with people external to your organization using both IP and PSTN communications? When your users go back to the office, which solution has the best conference room/huddle room options?
- Which solutions integrate well with contact center platforms, for ease of conversation between business users and customer support teams?
- Which solution has lower overall long-term cost for your organization?