Enterprise Connect Schedule
9 Best practices in AI customer service: Realizing the vision of an effortless customer experience
Andy Watson (Sr. Product Marketing Manager, RingCentral)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Date: Monday, March 17
Time: 4:30 pm - 4:50 pm
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Vault Recording: TBD
As AI technologies have become mainstream today, organizations are seeking ways to harness their potential across their operations, including how they provide customer service. Implementing AI effectively requires a strategic approach rather than “buying AI” as a quick fix.
During this session, you will learn:
- Where to begin your AI decision-making process
- Use cases in which AI can have a meaningful impact on the customer journey
- Best practices for analyzing and choosing the right AI partner