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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Accelerated Contact Center Transformation


Olivier Jouve  (Executive Vice President & General Manager, Genesys Cloud CX, Genesys)

Date: Monday, September 27

Time: 1:00pm - 1:30pm

Session Type: Virtual Sponsored Session

Vault Recording: TBD


Recent events have dramatically accelerated the transformation of contact center technology. From rapidly enabling remote work to providing empathetic customer experiences at scale in a time of record demand, companies have had to be more flexible and seek out more innovative solutions than ever before. In this session, enterprise leaders from the healthcare, retail, finance, and home services industries share their unique perspectives on how they’ve adapted. Learn what it takes to deliver swift, highly agile differentiated experiences in the face of increasing change and uncertainty.

  • The impact of recent events on the transformation of enterprise contact centers
  • Which innovations in artificial intelligence, workforce engagement management, and digital are driving greater customer and employee engagement
  • Why delivering Experience as a Service℠ builds trust and customer loyalty
  • How Genesys Cloud CX has helped companies respond to the unprecedented challenges of today—while preparing them to meet those of tomorrow