Brent Kelly (President and Principal Analyst, KelCor, Inc.)
Date: Monday, September 27
Time: 11:45am - 12:30pm
Pass Type: Entire Event
Track : Practical AI
Session Type: Conference Breakout Sessions
Vault Recording: TBD
AI is improving the meeting experience for users of collaboration platforms—features like real-time transcription, captioning, translation, and highlighting are available now in some applications. This in turn lays the groundwork for features such as search and post-meeting analytics. It also enables smart meeting assistants designed to improve our performance and efficiency. So what capabilities are being built on top of these foundations, and how might they improve the meeting (and post-meeting) experience? Will we see “user assist” features capable of helping everyday collaboration users, similar to how “agent assist” can help a contact center agent respond better in the moment? Will everyone have a personal 24/7 AI-enabled assistant to help in a variety of situations? In this session, an industry expert on AI will lead a panel of technology providers through a discussion of what’s available now, what’s on the roadmap, and what’s really working, and what is more hype than reality. You’ll come away with a clearer understanding of what your collaboration platforms will be able to do, to intelligently help your users have more productive meetings.