Enterprise Connect Schedule

As customer expectations continue to evolve, contact centers must leverage AI-driven innovations to deliver seamless, personalized experiences across multiple channels. The intelligent contact center enhances both customer and agent interactions by integrating AI-powered automation, real-time analytics, and conversational intelligence. In this session, Nicole Colehamer, Vonage Manager of Solutions Engineering, explores how AI is redefining customer experience (CX) by empowering agents with intelligent assistance, predictive insights, and omnichannel engagement. Discover how organizations can leverage AI to optimize efficiency, improve customer satisfaction, and drive business outcomes—transforming the contact center into a hub of innovation and customer-centricity.