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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

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In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


Amazon Web Services Keynote: Exceeding Customer Expectations in Challenging Times

Dilip Kumar  (VP of AWS Applications, Amazon Web Services)

Location: Osceola CD

Date: Wednesday, March 29

Time: 11:30 am - 12:00 pm

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual - Get your pass now!

Session Type: Keynote

Vault Recording: TBD

Recent global events and tech innovations have raised customer expectations. Customers become loyal to companies that deliver great experiences, and these best-in-class experiences must not only be seamless, but predictive and data-driven—attributes made possible through the latest machine learning, AI, and analytics. Join Dilip Kumar, VP of Applications at AWS, to explore the market dynamics that impact modern customer service and communication and to learn how contact center, IT, and communication leaders can transform these challenges into opportunities to delight customers.