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Are Today's Transformations the Model for the Long Term?

Beth Schultz  (Editor / Program Co-Chair, No Jitter / Enterprise Connect)

Zeus Kerravala  (Principal Analyst, ZK Research)

Jim Burton  (Founder & CEO / Co-Founder, C-T Link / BCStrategies)

Melissa Swartz  (Founder, Swartz Consulting, LLC)

Date: Monday, August 3

Time: 11:00am - 11:45am

Session Category: Standard Conference Sessions

Vault Recording: TBD

The transformative power of cloud UC, team collaboration, video as a service, and advanced contact center technologies has become clearer than ever since the COVID-19 pandemic shut down physical offices and enabled rapid dispersion of workforces around the globe. But as enterprises plan their return to the office and move forward with their communications and collaboration strategies, how do they make sure the technology decisions made during this time are the right ones for the long term? And what do they need to know about how the changing nature of the communications and collaboration industry and vendor relationships might affect their plans?

Join this roundtable discussion to hear perspective from leading industry analysts and consultants on the future of enterprise communications and collaboration. Key discussion points will include:

  • Interoperability: Are walled gardens really going away as vendors promise greater interoperability than ever?
  • Best-of-breed vs. single vendor: What lessons are we learning from the work-from-home experience regarding the use of discrete tools and all-in-one platforms?
    Emerging technology: How real is AI, and what are its implications for various communications and collaboration functions?
  • User interfaces: How important is the application — presumably team collaboration — in serving as a gateway to the communications/collaboration platform? Has video supplanted voice as the primary driver for communications?

You’ll come away from this roundtable with critical third-party perspective that can help guide your future strategic planning.

Video of this session is available on demand within the Swapcard platform for registered users. Free registration is open through December 2020.