Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

AWS Keynote - The Customer Obsession revolution: Accelerating CX innovation


Jen Walsh Fisher  (Director of Partner for Amazon Connect, AWS)


Pasquale DeMaio  (General Manager of Amazon Connect, AWS)

Date: Tuesday, September 28

Time: 11:30am - 12:00pm

Session Type: Keynote

Vault Recording: TBD

As the pace of change in digital customer experience (CX) and remote work continues to intensify, business leaders need ways to quickly adapt and turn obstacles into opportunities for growth. A new approach is needed to help companies continuously reinvent their communications and contact center solutions to thrive in today’s ever-changing landscape. We are calling this the customer obsession revolution. In this session, dive deep into the AWS approach to innovating faster and explore how the latest cloud and AI technologies can help you establish a new foundation for digital engagement and business growth.