Benchmarking Enterprise Collaboration Success

Art Schoeller (VP and Principal Analyst)

Date: Monday, March 18

Time: 2:00pm - 2:45pm

Pass Type: Entire Event - Get your pass now!

Track: Team Collaboration Tools & Workspaces

Technical Level: Medium

Hot Topics: Decision Support

Vault Recording: TBD

Audience Level: Medium

It’s fairly clear that hard-dollar business cases are difficult to come by in the realm of Team Collaboration. But that’s not necessarily the issue, because these applications are coming to your enterprise regardless—in fact, they’re already here in many enterprises. The real question is how you track the progress of collaboration programs and benchmark their performance, in order to be sure that they’re meeting stakeholder expectations. In this session, a leading industry analyst will detail the metrics you can apply to Team Collaboration deployments, and explain how to tailor your choices of these metrics to produce the kind of information that your business leaders and other stakeholders demand. You’ll come away with a way to clearly understand whether Team Collaboration is succeeding within your enterprise, and which Team Collab apps are delivering real results.

KEY QUESTIONS:

* What metrics can be applied to Team Collaboration applications to judge their performance and value to the business?

* How do you tailor metrics to the business goals at hand?

* Is it possible to use objective methods and metrics to judge which Team Collaboration app is right for particular workgroups or internal functions?

Presenter: Art Schoeller, VP and Principal Analyst, Forrester Research