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Best Practices for UC&C Training and Adoption in a World of Distributed Work

Kevin Kieller  (Partner, enableUC)

Blair Pleasant  (President & Principal Analyst, COMMfusion LLC)

Date: Thursday, August 6

Time: 2:00pm - 2:45pm

Session Category: Standard Conference Sessions

Vault Recording: TBD

With many more people working remotely now and likely to do so in the future, many of the existing training and adoption methods may need to be modified. In this session we explore current ideas and best practices to help you run an effective communications, training, and change management program necessary to drive UC&C adoption with a distributed workforce.

Takeaways:

  • What’s different in a COVID and post-COVID world that you need to consider?
  • How do you ensure user adoption of UC&C tools among ALL of your users?
  • Common obstacles and pitfalls and how to overcome them
  • The analytics you should use to determine what is working and what is not