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Beyond the Hype: Unlocking the Real Impact of AI on Customer and Employee Experiences

Shilpi Sneha  (Solutions Marketing Manager, Webex by Cisco)

Location: Solution Spotlight Theatre - Expo Hall, Booth 1501

Date: Tuesday, March 18

Time: 3:30 pm - 3:50 pm

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Sponsored Session

Vault Recording: TBD

Webex by Cisco

In this session, we'll explore key insights and learnings from Webex customers who are using AI Agents and AI Assistants to transform their customer and employee experiences. We'll share real-world, quantifiable results from organizations who are already underway with AI, and how:

*Webex AI Agent delivers smarter self-service that enables personalized, conversational interactions while optimizing workflows to improve experiences while reducing costs.

*Cisco AI Assistant for Webex Contact Center enables agents to focus on more complex issues, enhances productivity, and delivers a better overall agent experience

*Cisco AI Assistant for Webex Suite helps employees be more productive

*Cisco AI-powered devices help enable a greater sense of presence and connection for employees, leading to improved productivity and communication.