Big Brands & Convergence: Understanding the UCaaS Market Landscape

Elka Popova (Program Director, Frost & Sullivan)

Date: Monday, March 18

Time: 8:00am - 8:45am

Pass Type: Entire Event - Get your pass now!

Track: Cloud Communications

Technical Level: Medium

Vault Recording: TBD

Audience Level: Medium

You’re constantly bombarded with sales calls and marketing messages from dozens of unified communications-as-a-service (UCaaS) providers, but you feel you need more information to choose your long-term partner. In addition to features and price, you want to compare each solution and provider on historical service performance and future technology roadmap. You also want to know if your chosen provider will scale with your business and support your evolving communications, collaboration, and customer care requirements. The constant repositioning of providers and accelerated market consolidation are making it ever-more difficult to place your trust in any given brand.

This session will provide you with a comprehensive overview of the UCaaS competitive landscape in the U.S. An experienced industry analyst will compare existing UCaaS offerings and providers and share insights on market trends affecting UCaaS portfolios and provider market positioning. You’ll walk away armed with the tools you need to make more informed investment decisions.

KEY QUESTIONS:
* How are UCaaS solutions evolving, and what are the best options for your size company?
* How do you know which providers to trust as long-term partners?
* Which providers are disrupting the market and what does that mean for you and the provider you choose today?
* Where is the industry headed, and how can you future-proof your communications investments?