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Enterprise Connect - 2022

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

Breakfast Briefings: Presented by:Treasure Data - How to Leverage Customer Data for Contact Center Success

Sheila McGee-Smith  (President & Principal Analyst, McGee-Smith Analytics)

Location: Tallahassee 3

Date: Tuesday, March 22

Time: 7:15 am - 7:45 am

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando - Get your pass now!

Session Type: Breakfast Briefing

Vault Recording: TBD

Treasure Data

Contact centers are starting to use customer data to support new and exciting use cases, such as making personalized recommendations. Learn about some of the more compelling use cases, and what's involved to bring truly personalized experiences to consumers. (Hint: Good AI depends on Great Data)