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Enterprise Connect Schedule

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Building Trust in Outbound Calling Systems

Rob Hilsen  (Founder of The LookNow Agency, The LookNow Agency)

Gerry Christensen  (Head of Partnerships and Regulatory Compliance, Caller ID Reputation)

Mick Moss  (Senior Director, Product Management, TransUnion)

Sarah Delphey  (Director, Global Trusted Solutions, Bandwidth)

Sean Donadio  (Senior Vice President, Authentication Solutions, SecureLogix)

Date: Thursday, March 20

Time: 9:00 am - 9:45 am

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Security & Compliance

Vault Recording: TBD

Outbound communications have evolved from simple calls to a broad range of media, including SMS and other text-based outreach. But virtually everyone is now overwhelmed by spam calls and texts, making it difficult for legitimate and even critical communications to get through. How can your enterprise cut through this mass of unwanted outreach to connect with customers and other intended recipients? In this session, we’ll examine the technologies and best practices that can improve the odds of success.

This panel will explore:

• Foundations of Trust in Outbound Communications: How to build and maintain trust across all outbound channels.

• Addressing Trust Challenges: Strategies to ensure authenticity, transparency, and security across diverse communication platforms.

• Building Long-Term Loyalty: How AI-powered proactive care and responsible data use can turn outbound engagement into a foundation of customer trust.