Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Business and Consumers Have Spoken – Digital and Personalization Are Top Priorities


Tim Richter  (Principal Product Marketing Manager, Twilio)

Lenore Files  (Principal Product Marketing Manager, Twilio)

Date: Monday, September 27

Time: 9:30am - 10:00am

Session Type: Virtual Sponsored Session

Vault Recording: TBD


The tremendous amount of change that has occurred around the world has forced companies to make, in some cases radical shifts in the way they interact with their customers along with operational changes. At the same time, consumers have also shifted their expectations on how they want to interact and are looking for deeper personalization where they can develop a relationship with the brand. Additionally, they want lots of digital and self-service interaction options, levering the channels they use in their personal lives. Please join us for this session where we will share informative results from the Twilio State of Customer Engagement 2021 and Twilio Segment State of Personalization 2021. We will show you how our customer not only responded to the shifts but go beyond and innovate in ways that are not possible with packaged contact center solutions. We will double click on the next frontier with segment and how companies can put data to work and create rich customer profiles that go beyond what traditional CRM solutions offer.