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Can AI Agents Transform Your Contact Center/CX?

Jim Lundy  (CEO, Lead Analyst, Aragon Research)

Antony Passemard  (Director of Product Management, Applied AI Customer Experience, Google)

Date: Tuesday, March 18

Time: 8:45 am - 9:15 am

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: AI & Automation

Vault Recording: TBD

AI Agents and Agent Platforms are here and are poised to perform tasks and answer questions in Contact Centers. This agentic technology is intended to support human agents and, eventually, customer self-service. But while the hype is around AI, the reality is this is an automation of repetitive tasks. That means the success of AI Agents will likely depend on the knowledge they have access to and the training they are given. In this session, a top expert will lead a panel of industry leaders in discussing:

  • What trends are driving the rise of low code AI Agents?
  • Which AI Agents are making their mark with enterprises?
  • How can enterprises leverage providers and harness their own knowledge to win with AI Based Agents?
  • What obstacles could delay the deployment of AI Agents at scale?