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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Can Digital Experience Monitoring Help You Improve the Remote Worker Experience?


Terry Slattery  (Principal Architect, NetCraftsmen)

Date: Monday, September 27

Time: 10:30am - 11:15am

Track : Management, Networks & Security

Session Type: Virtual Conference Session

Vault Recording: TBD

A class of management products, called Digital Experience (DX) Monitoring tools, is emerging to help IT/communications teams optimize the quality of experience that an enterprise’s collaboration systems are providing to end users. These DX systems combine application performance monitoring (APM), real user monitoring (RUM), active testing, and network performance monitoring and diagnostics (NPMD) to provide a more comprehensive view of the employee’s experience. So how accurate and effective is the current generation of DX Monitoring, and what improvements are we likely to see in the next 12 months? In this session, the industry’s leading expert on network and real-time application performance will give you an overview of DX Monitoring tools and help you understand what they can and can’t do to help you provide a better employee experience, especially to your remote workers.


  • How do DX Monitoring tools work? How accurate is the picture of user experience that they provide?
  • What different technical approaches are there to DX Monitoring, and how should you determine which work best for your enterprise?
  • What challenges does DX Monitoring encounter when applied to remote workers’ experience?
  • How do you translate information from DX Monitoring tools into action steps that optimize the user’s experience?