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Thomas Brannen (Founder, OnConvergence)
Date: Monday, March 27
Time: 10:00 am - 10:45 am
Pass Type: Entire Event Orlando - Monday-Thursday - Get your pass now!
Session Type: Session
Track: Contact Center/Customer Experience
Vault Recording: TBD
Cloud is the wave of the future for contact center systems, promising continual feature enhancements for constantly improving customer experience, as well as business agility for responding quickly to a changing environment and supporting an agent workforce that is likely to remain hybrid if not heavily remote. But getting to the cloud can be a challenge: Legacy premises-based systems are highly customized and tightly interwoven into business practices, and some enterprise leaders retain concerns over cost and security. In this session you'll hear from enterprise leaders who have made or are working through the tough decisions when it comes to migrating their contact center system to the cloud. They'll share experiences and lessons learned; you'll come away with specific advice and best practices that you can immediately put to use in your own enterprise.