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The demand for cloud communications has been steadily increasing for the past two decades, leading to the emergence of numerous UC-as-a-Service and Contact Center-as-a-Service providers. However, not all cloud communication providers are created equal. In fact, most are built on older, vertically integrated platforms that do not offer the level of dynamism and agility required by digital businesses today. In this session, a longtime industry analyst will define “modern cloud architecture,” explain how it differs from older platforms, and discuss the implications for the future.
• Compare and contrast modern cloud architecture to older platforms • Understand the role of kubernetes, containers, microservices, and other "cloud native" elements • Learn the role that communications APIs play in the cloud modernization era • Know the key questions to ask UCaaS and CCaaS providers about their cloud architectures