Cloud Tradeoffs: Customization vs. Off-the-Shelf, Cost vs. Agility


J.R. Simmons (President, COMgroup)


Joseph Harsch (Sr. Director Product Management, BroadSoft)

Eric Hanson (VP of Product Marketing, Fuze)

Dean Manzoori (VP of Product Management-UCaaS, Masergy)

JP Najar (Sr. Solutions Architect – Cloud, NEC)

Jay Patel (Vice President, Portfolio Planning and Strategy, Vonage)

Location: Sun A

Date: Wednesday, March 14

Time: 3:00pm - 3:45pm

Pass type: Entire Event, Tue-Thu Conference - Get your pass now!

Track: Cloud Communications

Vault Recording: TBD

There are compelling reasons to move to the cloud—and also not to move. This session helps you weigh the balance and make the decision that’s right for your enterprise.

One of the major benefits of Cloud Communications is agility—the ability for an enterprise to quickly gain new features and functionality to meet rapidly-emerging end user demands. But at the same time, almost every large enterprise communications deployment is by nature highly customized, and so all your needs may not be met by an off-the-shelf UCaaS service. Furthermore, you face investment tradeoffs: Using a cloud service may actually cost more, which might make you want to stick with CPE. But do you really want to make a long-term commitment to a major premises system procurement or upgrade? In this session, a consultant who has worked with many enterprises facing these tradeoffs will offer his perspectives on how you should weigh the options, and which course might make the most sense for you in your unique circumstances. You’ll learn how the different options are viewed according to vertical industry, financing policies, and more. You’ll gain insight into the arguments you’ll need to make—and respond to—when you present the choices for migrating to the next level for your enterprise’s communications.


* How customizable are the UCaaS services from the most prominent vendors? How do you determine which of your current capabilities might be expendable in order to move quickly on adopting UCaaS?

* Are there professional services available to help you tailor a UCaaS service to your unique needs—or will this job continue to fall on your own IT department?

* If you’re convinced that a UCaaS service just isn’t the right fit, how do you advance your premises system’s capabilities without making a 10-year commitment to today’s technology?

* What might a hybrid cloud strategy look like, that addresses both the need for agility and the ability to meet the unique needs of your enterprise?