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Communications APIs: Is CPaaS the Only Way?

  • Mark Winther | Group Vice President and Consulting Partner, Worldwide Telecommuncations, IDC
Pass type: Entire Event - Get your pass now!
Track: APIs & Embedded Communications
Recording: TBD

Learn the differences between CPaaS and other open API and integration options, and discover which makes most sense for your organization.

The ability to integrate communications into applications, business processes, and workflows is an increasingly important requirement for many enterprises. In response, we've seen the rise of an open communications movement that has many cloud UC providers pushing basic building block voice, video, and messaging APIs, as well as pre-packaged integrations with more advanced functionality, from Communications-Platform-as-a-Service (CPaaS) solutions. But CPaaS isn't always necessary or, depending on the enterprise environment, desirable. In this session, learn the differences between CPaaS and other open API and integration options, and discover which makes most sense for your organization.


*How much does technology know-how and staff expertise affect the decision to use or not use CPaaS?

*Does business size define which approach is better suited to meet users’ needs?

*Which approach presents greater cost efficiency, including hardware cost, installation cost, and IT staff costs?

*How important is it for the enterprise, rather than a third-party provider, to control, store, and administer all system information?

Speaker: Mark Winther

How to Deal with API Proliferation

A leading global telecom analyst addresses the problem of API proliferation and shares tips on how to put together a smart API strategy.

As the openness and integration trends pick up steam, enterprise organizations are going to find themselves using untold numbers of communications APIs. Unchecked, rampant growth can lead to a variety of issues, including cost inefficiencies, security risks, performance inconsistencies, and management challenges. With good oversight and sound planning, enterprises can get ahead of the proliferation problem. Learn what to look for and how to craft a smart API strategy in this session with a leading global telecom analyst.


*As API use proliferates across an enterprise, what challenges arise in managing APIs?

*How important is it to focus on ease of use for app developers?

*How important is it to maintain consistent security policies and protect against cyberthreats with APIs?

*What issues relate to automated testing and deployment?

*Are there sufficient tools and analytics to gain better insights into API usage and performance?