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Communications & Collaboration: What’s the Way Forward?

Beth Schultz (Editor / Program Co-Chair, No Jitter / Enterprise Connect)

Jim Burton (Founder & CEO / Co-Founder, C-T Link / BCStrategies)

Vik Verma (Chief Executive Officer, 8x8, Inc.)

Sri Srinivasan (SVP/GM Webex Teams, Meetings and Devices, Cisco)

Smita Hashim (PM Director, Google Voice)

Bob Davis (CVP, Microsoft 365 Engineering, Microsoft)

Gordon Littley (Managing Director, Business Communications, Verizon)

Alan Masarek (CEO, Vonage)

Location: Osceola CD

Date: Monday, March 18

Time: 10:15am - 11:00am

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference - Get your pass now!

Track: Keynotes & General Sessions

Session Type: Conference

Vault Recording: TBD

Communications is no longer an IT silo, but rather a software capability easily consumable from the cloud and ready for integration within business applications and processes. At the same time, communications and collaboration platforms are gaining in strategic importance, becoming centralized hubs for getting work done. Finally, modern communications and collaboration capabilities are essential for companies seeking to achieve highly sought improvements in customer experience and employee productivity, and can be critical enablers for digital transformation.

In this session, industry leaders will debate and discuss the future role communications and collaboration technology and products will play within forward-looking enterprises. Among the questions we’ll tackle:

* Which will dominate: Communications-first applications that integrate business and productivity capabilities? Or business applications that integrate communications and collaboration as a commoditized feature/function?
* What role will communications and collaboration play in the increasingly mobile-first enterprise?
* How are different vertical industries likely to view the need for communications and collaboration functionality?
* If communications becomes a feature of business applications, will enterprises still recognize a need for networks and staff dedicated to ensuring true real-time performance? Or will “good enough” become the ubiquitous standard?

This session will give you a strategic view of where the communications industry is headed, and what the terms “communications” and “collaboration” are likely to mean in the digital future. You’ll come away better able to understand the course your enterprise should set in order to ensure your communications systems provide real value to the business going forward.

Watch a synced recording of this session