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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Connecting Your Front-Line to the Business KPI’s That Matter


Rich Wang  (VP of Customer Success, Observe.AI)

Date: Monday, September 27

Time: 8:45am - 9:15am

Session Type: Virtual Sponsored Session

Vault Recording: TBD


In this session, we're joined by Rich Wang, VP of Customer Success at Observe.AI, who will speak on how AI can help contact center leaders to collect, record, and analyze the most critical KPIs - from compliance to attrition to agent efficiency - to better understand your business and drive superior CX.