Beth English (Principal and Consultant, EE and Associates, LLC)
Date: Monday, September 27
Time: 11:45am - 12:30pm
Pass Type: Entire Event
Track : Contact Center & Customer Experience
Session Type: Conference Breakout Sessions
Vault Recording: TBD
The overnight deployment of work from home to support exploding interaction volumes during the pandemic brought unexpected consequences for many contact centers. Join us for a compelling look at real world experiences from pandemic-fueled contact center interactions, and learn how technology and quick thinking improved efficiency, quality and overall effectiveness of interactions. You’ll come away from this session with lessons that you can apply to your own situation as you move your contact center into its next phase.