The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.
John Purnell (Owner, Inspired Data Solutions)
Robert Harris (President, Communications Advantage, Inc. | Audit the Cloud)
Greg Pittman (Principal Consultant , Pittman & Associates, Inc.)
Beth English (Principal and Consultant, EE and Associates, LLC)
Date: Tuesday, September 28
Time: 5:00pm - 5:45pm
Track : Contact Center & Customer Experience
Session Type: Virtual Conference Session
Vault Recording: TBD
The overnight deployment of work from home to support exploding interaction volumes during the pandemic brought unexpected consequences for many contact centers. Join us for a compelling look at real world experiences from pandemic-fueled contact center interactions, and learn how technology and quick thinking improved efficiency, quality and overall effectiveness of interactions. You’ll come away from this session with lessons that you can apply to your own situation as you move your contact center into its next phase.