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Core Communications 2021: From Call Control to Digital Transformation?

  • Tim Banting (Principal Analyst, collaboration and communications, Global Data Plc)
Pass type: Entire Event - Get your pass now!
Track: Communications & Collaboration 2021
Hot Topic: Digital Transformation
Recording: TBD

What—if anything—is the communications platform of the future?

Today’s core communications platforms—the PBX and its related CPE—will only continue to diminish in importance over the next three years. So what, if anything, will take its place at the core of enterprise communications? Are today’s Team Collaboration platforms, with their extensive integrations, being positioned as the new center of gravity for all modes and media? Or is the concept of a central platform itself passe? And how will the planning for communications’ future fit in with enterprises’ broader imperatives around digital transformation? In this session, a leading analyst will discuss how far we’re likely to travel in the next three years, from today’s world of legacy CPE and basic hosted UCaaS to the platform of the future—whatever it may be.


* Is a central, core platform necessary in order to ensure “enterprise-grade” communications? Within three years, how might our definition of “enterprise grade” communications have changed?

* How will trends like open interfaces, multimedia integration, and new technologies like AI and speech interfaces affect the ways that enterprises architect and build their next communications systems?

* To what extent will there be an affirmative case for replacing legacy core systems, as opposed to just “sweating the assets?”

* How will organizational changes within enterprise technology groups affect the communications/collaboration teams? How directly will the evolution of communications/collaboration be integrated into the broader digital transformation initiatives?