Robin Gareiss (CEO & Principal Analyst, Metrigy)
Date: Wednesday, March 23
Time: 2:00pm - 2:45pm
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando - Get your pass now!
Track: CPaaS & APIs
Session Type: Conference Breakout Session
Vault Recording: TBD
Communications Platform as a Service (CPaaS) delivers both out-of-the-box and customized, cloud-based applications for both customer and employee engagement. But there is a serious lack of understanding of what CPaaS is, how the development platforms work, and what value it brings to companies.
Part of the reason for that is the market is changing rapidly as CPaaS specialists, such as Bandwidth, IntelePeer, and Twilio expand their offerings, while broader UCaaS/CCaaS providers such as 8x8 and Vonage add more development capabilities. In this session, you will learn the basics of CPaaS as well as the technology and market drivers impacting the players and buyers. You’ll come away better able to understand which approaches make the most sense for your enterprise, and for what purposes.