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Enterprise Connect - 2022

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  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
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Click on session titles for full session descriptions. All times noted are in EST.

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CPaaS Part 1: How You Can Use CPaaS to Boost Customer Experience

Robin Gareiss  (CEO & Principal Analyst, Metrigy)

Location: Sun A

Date: Wednesday, March 23

Time: 2:00 pm - 2:45 pm

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando - Get your pass now!

Track: CPaaS & APIs

Session Type: Conference Breakout Session

Vault Recording: TBD

Communications Platform as a Service (CPaaS) delivers both out-of-the-box and customized, cloud-based applications for both customer and employee engagement. But there is a serious lack of understanding of what CPaaS is, how the development platforms work, and what value it brings to companies.

Part of the reason for that is the market is changing rapidly as CPaaS specialists, such as Bandwidth, IntelePeer, and Twilio expand their offerings, while broader UCaaS/CCaaS providers such as 8x8 and Vonage add more development capabilities. In this session, you will learn the basics of CPaaS as well as the technology and market drivers impacting the players and buyers. You’ll come away better able to understand which approaches make the most sense for your enterprise, and for what purposes.

Takeaways:

  • What is CPaaS, and how does the development platform help companies differentiate themselves?
  • Who are the key players in CPaaS, how do customers rate them, and how are their offerings different?
  • What type of success metrics do companies uncover when they use CPaaS?
  • How are companies integrating CPaaS into their existing applications?
  • What advanced applications do CPaaS providers support?

Read Robin Gareiss's articles on No Jitter

Presentation File

WED_1400_Sun_A_CPaaS_Part_1_R_Gareiss.pdf