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Enterprise Connect - Schedule Viewer

The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. Click on session titles for full session descriptions. All times noted are in EDT.

CPaaS Part 2: Examining Different Approaches to Delivering CPaaS

Robin Gareiss  (CEO & Principal Analyst, Metrigy)

Date: Wednesday, March 23

Time: 3:00pm - 3:45pm

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando - Get your pass now!

Track: CPaaS & APIs

Session Type: Conference Breakout Session

Vault Recording: TBD

Communications Platform as a Service (CPaaS) providers vary on how they deliver services. Pricing structures vary, as does the level of customization available. The providers come at CPaaS requirements from different vantage points—CPaaS-only providers; contact center providers; network service providers; and UCaaS/CCaaS providers.

During this session, we will challenge the providers to explain why their approach is the best for success with CPaaS in the following areas:

  • Integration capabilities
  • Pricing structures and actual rates
  • Low-code/no-code options for CX/EX applications
  • Managed and professional services

Read Robin Gareiss's articles on No Jitter