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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Creating More Convenient and Efficient Contact Center Interactions


Jeremy Puent  (Amazon Connect Specialist Solutions Architect, AWS)

Date: Wednesday, September 29

Time: 9:45am - 10:45am

Experience: Virtual

Session Type: Video Discussion Group (Virtual)

Vault Recording: TBD

Amazon Web Services

Contact center leaders often strive toward one goal: providing their customers with an efficient and convenient way to receive support over the phone or via the channel they choose. However, delivering a compelling omnichannel experience in the contact center is not always easy. Join this video discussion zoom room to learn about the importance of convenience and efficiency across both voice and digital channels and how you can get started or get ahead with a richer omnichannel experience today.