Enterprise Connect Schedule

The future of customer engagement is rapidly evolving, as Generative AI technologies augment existing conversational AI capabilities, enabling more personalized interactions and handling more complex questions. These enhancements lead to more intelligent interactions, which will ultimately revolutionize traditional user interfaces and maybe even replace phones, web forms, and calendars with speech-driven interfaces. Whether it's replacing multiple drop-down menus to book a flight; conversing with virtual customer support agents; or scheduling sales meetings without pulling up a calendar, next-generation conversational AI is poised to become the standard user interface over the long term.

Not surprisingly, however, several challenges must be addressed for widespread adoption. This session will discuss strategies to navigate these barriers, such as investing in open, scalable platforms, fostering trust through AI governance and preparedness, adoption of robust data strategies, and creating metrics that demonstrate measurable business outcomes.

Key takeaways

• Learn about the evolution of conversational AI from bots to AI-powered agents
• Understand the factors giving rise to next-gen conversational AI across industries
• Discover how next-gen conversational AI can transform the customer experience
• Uncover the challenges and considerations in implementation
• Learn actionable strategies for long-term success