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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

CX in 2021 and Beyond: Delivering Next-Gen Customer Experiences At Scale


Vijai Shankar  (Vice President, Uniphore)

Date: Monday, September 27

Time: 11:00am - 11:30am

Session Type: Virtual Sponsored Session

Vault Recording: TBD


Modern companies must transform their customer experiences (CX) in order to thrive and succeed in the post pandemic world. Organizations need to adopt emerging technologies to meet increasing customer demands. By harnessing the power of conversational AI and automation along the entire customer journey, businesses can optimize every conversation, increase NPS, and improve efficiencies.
Join this session as Umesh Sachdev, Cofounder and CEO, explores best practices to accelerate your business growth with conversational AI and automation to deliver next-gen CX across every conversation.