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CXone Mpower Customer Service A

Rob Lucchesi  (Portfolio Solution Engineer, NICE)

Location: Solution Spotlight Theatre - Expo Hall, Booth 1501

Date: Tuesday, March 18

Time: 4:00 pm - 4:20 pm

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Sponsored Session

Vault Recording: TBD

Nice

Artificial Intelligence is transforming contact centers by automating tasks, improving customer experiences, and providing real-time insights for supervisors and administrators. CXone Mpower’s Customer Service Enlighten AI, combined with Generative AI, streamlines operations, reduces wait times, and enhances interaction efficiency. Supervisors can monitor agent performance and optimize workflows, while administrators use Enlighten Actions AI for reporting, trend analysis, and actionable insights to drive better decision-making. With CXone Mpower’s AI-driven platform boost customer satisfaction, reduce costs, and improve operational performance.