Decision Factors in Choosing a UCaaS Provider


Stephen Loynd (Global Program Director, Customer Engagement, Digital Transformation Practice, Frost & Sullivan)


Bryan Martin (Chairman & CTO, 8x8)

Scott Velting (AVP Product Management, AT&T Hosted Voice and Collaboration Services, AT&T)

Karen Hardy (Vice President, Product & Solutions Marketing, Avaya)

Guillaume Calot (Global Director of Solution Strategy, Genesys)

Mahendra Sekaran (Director, PM, Microsoft)

Location: Sun B

Date: Monday, March 12

Time: 8:00am - 8:45am

Pass type: Entire Event - Get your pass now!

Track: Cloud Communications

Hot Topic: Decision Support

Vault Recording: TBD

A leading market research analyst provides guidance on how to differentiate among Unified Communications-as-a-Service providers and shares advice on how to pick the one that best suits your enterprise’s requirements.

Making the decision to jump into the cloud can be daunting for enterprises large and small. Before you make the leap, you want to be sure you’ve selected a Unified Communications-as-a-Service (UCaaS) provider that is going to best serve your enterprise needs today and tomorrow. That’s a big challenge, given the large number of UCaaS providers vying for your attention, their diverse product portfolios, and the rapidly changing market landscape, among other factors. Take into consideration parallel developments in Communications Platform-as-a-Service (CPaaS) and team collaboration solutions, and the task of deciding on a provider becomes all the more difficult. How do you differentiate among UCaaS providers, and what key factors do you need to take into consideration to ensure a successful future with cloud communications services? In this session, a leading marketing research analyst will provide you the guidance you need to make the smartest possible choice of cloud provider.

* What are the basic functionalities you should expect from a UCaaS provider, and what types of advanced capabilities are available and from which providers?
* How are CPaaS and team collaboration developments effecting the way UCaaS providers approach the market and build out their services portfolios?
* What should you be asking your potential UCaaS providers regarding their cloud infrastructures – not only relative to the U.S. but also other global regions?
* How easy or difficult would it be to get a customized service from your UCaaS provider of choice?
* Where can you find third-party validation for UCaaS solutions, and what can you expect to learn from it?