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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Defeating the Four Horsemen of the Customer Communication Apocalypse


Mack Greene  (VP of Custom Engineering, IntelePeer)

Date: Tuesday, September 28

Time: 11:15am - 12:15pm

Session Type: Video Discussion Group (Virtual)

Vault Recording: TBD


No Resources, with its three henchmen No Time, No Budget and No People Power prevent many in IT from getting their heads above the day-to-day logistics waters to work on improvements in their customer communication strategy. Each organization may have complex requirements, yet at the same time it seems everyone wants something similar from a CPaaS solution. More often than not, there are too many Differing Opinions regarding what’s highest on the priority list. Add to this the fact that the various solutions on the market have too many Layers—two villains complicating the process and delaying the speed of necessary improvements. In other words, everyone spends so much time fighting the above two villains they do not have time to experiment with new technologies to find better paths.

In this session, Mack Greene, VP of Custom Engineering at IntelePeer, will discuss how to lift IT to the surface, revealing IntelePeer and its CPaaS solution the trusted superhero partner (and Managed Services and Flexibility its sidekicks) overcoming No Resources, No Time, No Budget and No People Power—the Four Horseman of this customer communication apocalypse.