Zoe Fishman (Manager, Product Marketing, Salesforce)
Tony Flores (Director, Product Management, Salesforce)
Sanjeev Balakrishnan (VP, Support, Salesforce)
Date: Wednesday, August 5
Time: 3:45pm - 4:15pm
Vault Recording: TBD
Learn how Salesforce recently made voice a native channel inside the Service Cloud platform to deliver faster and smarter phone service. Watch a product demo, then listen in on an interview with Salesforceâ€™s VP of Success on why Salesforce decided to be customer zero for Service Cloud Voice. As contact centers adjust to a combination of remote and in office work, itâ€™s never been more important to provide visibility and intelligence on the phone call to service and IT teams.