Zoe Fishman (Manager, Product Marketing, Salesforce)
Tony Flores (Director, Product Management, Salesforce)
Sanjeev Balakrishnan (VP, Support, Salesforce)
Date: Wednesday, August 5
Time: 3:45pm - 4:15pm
Vault Recording: TBD
Learn how Salesforce recently made voice a native channel inside the Service Cloud platform to deliver faster and smarter phone service. Watch a product demo, then listen in on an interview with Salesforceâ€™s VP of Success on why Salesforce decided to be customer zero for Service Cloud Voice. As contact centers adjust to a combination of remote and in office work, itâ€™s never been more important to provide visibility and intelligence on the phone call to service and IT teams.
Video of this session is available on demand within the Swapcard platform for registered users. Free registration is open through December 2020.