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Design an agile contact center to thrive in a rapidly changing environment

Lenore Files  (Senior Product Marketing Manager, Twilio)

Karla Nussbaumer Ayala  (Head of Technical Marketing, Twilio Flex, Twilio)

Date: Tuesday, August 4

Time: 3:45pm - 4:15pm

Session Category: Sponsored Sessions

Vault Recording: TBD

Diamond Sponsor

Rapid change is the new normal. Being agile is not a nice to have, but essential in order to thrive in this new environment. Organizations are looking for alternatives to quickly adapt in order to successfully support their customers and communities while protecting their existing investment. This session will focus on how contact centers can expand and modernize their customer experience at their own pace.

Video of this session is available on demand within the Swapcard platform for registered users. Free registration is open through December 2020.