Lenore Files (Senior Product Marketing Manager, Twilio)
Karla Nussbaumer Ayala (Head of Technical Marketing, Twilio Flex, Twilio)
Date: Tuesday, August 4
Time: 3:45pm - 4:15pm
Vault Recording: TBD
Rapid change is the new normal. Being agile is not a nice to have, but essential in order to thrive in this new environment. Organizations are looking for alternatives to quickly adapt in order to successfully support their customers and communities while protecting their existing investment. This session will focus on how contact centers can expand and modernize their customer experience at their own pace.