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Eric Krapf (GM, Program Co-Chair, Publisher, Enterprise Connect / No Jitter)
Dan Miller (Lead Analyst & Founder, Opus Research)
Location: Osceola CD
Date: Wednesday, March 29
Time: 9:10 am - 9:20 am
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual - Get your pass now!
Session Type: General Session
Vault Recording: TBD
Everyone's talking about ChatGPT, and the discussion has made AI's potential suddenly seem a lot more real, and imminent. But is it really--or is this more hype than reality? More importantly, what does all of this mean specifically for enterprise communications and customer experience (CX) technology? In this Disruptive Dialogue, Conversational AI expert Dan Miller of Opus Research will share his perspective on the near-term impact of ChatGPT and other Large Language Model (LLM)-based tools, and he'll discuss where the opportunities lie for enterprise comms/CX in this space over the next 12 months. You won't want to miss Dan's take on where your enterprise should put its time, attention--and money--as we move toward the brave new world of generative AI, conversational AI, and LLM.