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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Don’t Get Caught by These Cloud Contract Gotchas


Melissa Swartz  (Founder, Swartz Consulting, LLC)

Date: Tuesday, September 28

Time: 12:30pm - 1:15pm

Track : Unified Communications & UCaaS

Session Type: Virtual Conference Session

Vault Recording: TBD

As enterprises rushed to spin up cloud services during the pandemic, many have now realized that contracts that they signed in haste might not provide the level of service, or guarantees, that they thought. However, enterprise IT leaders can prevent this from happening in the future. During this session, attendees will learn how best to negotiate cloud contracts and spot gotchas with insight from a veteran consultant.

• Assess if your service level agreements are providing real protection
• Learn where to look for potential billing gotchas to avoid unpleasant future surprises
• Ensure that your contract allows you to change providers, if needed, without added friction