Brett Weigl ( Senior Vice President Product Management, Digital & AI , Genesys)
Date: Tuesday, September 28
Time: 1:30pm - 2:00pm
Session Type: Virtual Sponsored Session
Vault Recording: TBD
Technology is not only a solution it’s an enabler. Empathetic customer experience leaves customers feeling seen, heard and appreciated. Does your AI accomplish those goals?
AI will evolve the contact center and digital customer engagement in ways that are hard to imagine, so laying the groundwork now with implementations that hit the mark are essential to delivering brand differentiating customer experiences. Join ZK Research Principal Analyst Zeus Kerravala and Genesys SVP of Product, Brett Weigl for a conversation rooted in deep expertise on how to get it right. Followed by a demo of Genesys DX the digital first offering from Genesys.